Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Getting an error code 80073712 while trying to install KB2799494

20 Feb 2013   #11
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Very strange SFC log, that one.
There's only 1 POQ listed, and there should be over 60.
No wonder it completed quickly.

Please make sure that you follow these instructions, then post a new log....


SFC -System File Checker - Instructions
Click on Start > All Programs > Accessories
Right-click on the Command Prompt entry
Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

At the Command prompt, type

SFC /SCANNOW

and hit the Enter key

Wait for the scan to finish - make a note of any error messages - and then reboot.


Copy the CBS.log file created (C:\Windows\Logs\CBS\CBS.log) to your desktop (you can't manipulate it directly) and then compress the copy and attach it to your reply.


My System SpecsSystem Spec
.
20 Feb 2013   #12
Fishever

Windows 7 Ultimate x32
 
 

I think that's how I did before, except I didn't reboot after running the SFC check.
I did it again and reboot this time, and here's the log file. But I don't think there's any difference......What's wrong with my computer.....
Attachment 256187
My System SpecsSystem Spec
20 Feb 2013   #13
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

You're right - no change at all.

We'll have to do it the hard way and see if it works.....


Reboot the computer, and tap the F8 key until you get the advanced boot menu up - one option should be 'Repair your computer'. Pick that one.

Log into your normal account.
You'll get a set of options - pick the Command Prompt one.
At the command prompt, type DIR C:\
- if we're lucky this will bring up a listing of your normal C: drive contents, including the Program Files folder(s) and the Windows folder.
If not, try D:\ or E:\ (etc. until you get the right letter)
then type the following command

sfc /scannow /OFFBOOTDIR=<drive>:\ /OFFWINDIR=<drive>:\Windows

where <drive> is the letter you found above.

(example - sfc /scannow /OFFBOOTDIR=P:\ /OFFWINDIR=P:\Windows)

Wait for the command to complete. (make a note of the response!).

Once it has, type EXIT and the pick the option to reboot.
My System SpecsSystem Spec
.

20 Feb 2013   #14
Fishever

Windows 7 Ultimate x32
 
 

I have to go to bed now for tomorrow I'll have to get up really early (it's ten pm at my place). I'll do this "hard way" tomorrow when I have time. Hope it won't get too painful.......Thanks a lot for the help. You're exact the kind of expert I was looking for. Will be back tomorrow.
My System SpecsSystem Spec
21 Feb 2013   #15
Fishever

Windows 7 Ultimate x32
 
 

ok, I've done what you told me, it ran well under your nice instruction.
But even by "hard way" the SFC check finished really fast, took only few seconds.
And it said that no resource conflicts were found, same as before. Guess that's not a news right.....?
My System SpecsSystem Spec
21 Feb 2013   #16
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I really have no idea what's happening here
Please run the following commands separately - I only need to know the number of files and folders found at the end of each command, so note it down as you go.

DIR C:\Windows /S /AR
DIR C:\Windows\Winsxs /S
DIR C:\Windows\Servicing /S
DIR C:\Windows\Winsxs /S /AR
DIR C:\Windows\Servicing /S /AR

Please also run TDSSKiller - from Anti-rootkit utility TDSSKiller and post the results. (please read the instruction on the page, and follow them!)
Note any files or infections found, and post back with details.
My System SpecsSystem Spec
21 Feb 2013   #17
Fishever

Windows 7 Ultimate x32
 
 

data as requested for each command:
DIR C:\Windows /S /AR
1347 files and 216 folders

DIR C:\Windows\Winsxs /S
49655 files and 36437 folders

DIR C:\Windows\Servicing /S
3738 files and 26 folders

DIR C:\Windows\Winsxs /S /AR
72 files and 0 folders

DIR C:\Windows\Servicing /S /AR
no files found

result of the rootkit check (a screenshot and a report):
Attachment 256268
Attachment 256269

for now I just skipped that threat and I'm shocked too......
My System SpecsSystem Spec
21 Feb 2013   #18
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Do you have Daemon Tools or Alcohol120% installed?
If so, please uninstall them - they are known to cause problems with Windows 7
My System SpecsSystem Spec
21 Feb 2013   #19
Fishever

Windows 7 Ultimate x32
 
 

I haven't used daemon tools for a long time and already uninstalled it years ago.......guess it just didn't go away completely.
I googled the way to get rid of the sptd service and it took me some time since I'm a rookie of computer.
It seems the sptd thing is now solved. have run the rootkit check again and all clean this time.
run the SFC check again but no luck it still finished quite fast and the log seems to be the same as before.
My System SpecsSystem Spec
21 Feb 2013   #20
Fishever

Windows 7 Ultimate x32
 
 

ok, have been searched for solutions and reasons in internet for hours, no luck.
obviously something's wrong with the SFC function and that's just too hard for me to figure out, and I still can't get that update installed, which is very frustrating......I'll let it be for now and maybe some day in the future I'll do a restore image recovery which is from 2 years ago or just a reinstallation of os......

And to NOELDP, Thanks a lot for all the patience and help, it's really kind of you being willing to hang in with me here. If you have something new, I'd be very grateful if you could let me know.
My System SpecsSystem Spec
Reply

 Getting an error code 80073712 while trying to install KB2799494




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
Cannot download SP1, error code 80073712
Hello all, Recently I have been experiencing difficulty in installing the service pack 1 update for my Windows 7. Every time I try to install it, it stops around 20% or so and gives me a 8007312 error. Any help would be greatly appreciated!:) attached is my CBS log, per the posting...
Windows Updates & Activation
Cannot install Windows Update KB2972211 - Error Code 80073712
Hi all, I am having a problem installing the above update. It will download to 11% and then instantly fails, never getting to the Installation phase. I have no problems downloading or installing any other updates. I have run the System Readiness Tool sfc/scannow reports some corrupted...
Windows Updates & Activation
Update Error Code 80073712
I have a Dell laptop running Win 7 Pro SP1 with MS updates current thru 5/31/2013. When I run Update I get an Error Code 80073712. Checking on this code, it seems to be related to a corrupt Registry (most likely in my case), so a Repair Install seems to be indicated. Everything else is working...
Windows Updates & Activation
Update error code 80073712
Hello! Sorry if its inappropriate for the forum but it seems that it should be. I'm experiencing the problem with Windows Server 2008 R2. The error code for update is 80073712 and my checkSUR logs are attached. It seems that the problem is exactly the case described at the end of the...
Windows Updates & Activation
W7-64bit Feb-2013 Updates; KB2799494 Failed, Error Code 80070057
I have a HP DM4 W7-64Bit notebook PC. I'm a very techy person and keep the machine very clean. I run Avast for A/V protection, run MalwareBytes from time-to-time to check too and both are clean. The machine's use is 90% for MS Office....mostly Outlook....with some web surfing. I even use CCLeaner...
Windows Updates & Activation
Update error code 80073712
Hey guys I am trying to download/update the 'windows 7 service pack 1 for X64 -based Systems (KB976932) and I can't download it. What do i do? Thanks
Windows Updates & Activation


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 03:13.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App