Getting an error code 80073712 while trying to install KB2799494

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  1. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #11

    Very strange SFC log, that one.
    There's only 1 POQ listed, and there should be over 60.
    No wonder it completed quickly.

    Please make sure that you follow these instructions, then post a new log....


    SFC -System File Checker - Instructions
    Click on Start > All Programs > Accessories
    Right-click on the Command Prompt entry
    Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

    At the Command prompt, type

    SFC /SCANNOW

    and hit the Enter key

    Wait for the scan to finish - make a note of any error messages - and then reboot.


    Copy the CBS.log file created (C:\Windows\Logs\CBS\CBS.log) to your desktop (you can't manipulate it directly) and then compress the copy and attach it to your reply.
      My Computer


  2. Posts : 17
    Windows 7 Ultimate x32
    Thread Starter
       #12

    I think that's how I did before, except I didn't reboot after running the SFC check.
    I did it again and reboot this time, and here's the log file. But I don't think there's any difference......What's wrong with my computer.....
    Attachment 256187
      My Computer


  3. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #13

    You're right - no change at all.

    We'll have to do it the hard way and see if it works.....


    Reboot the computer, and tap the F8 key until you get the advanced boot menu up - one option should be 'Repair your computer'. Pick that one.

    Log into your normal account.
    You'll get a set of options - pick the Command Prompt one.
    At the command prompt, type DIR C:\
    - if we're lucky this will bring up a listing of your normal C: drive contents, including the Program Files folder(s) and the Windows folder.
    If not, try D:\ or E:\ (etc. until you get the right letter)
    then type the following command

    sfc /scannow /OFFBOOTDIR=<drive>:\ /OFFWINDIR=<drive>:\Windows

    where <drive> is the letter you found above.

    (example - sfc /scannow /OFFBOOTDIR=P:\ /OFFWINDIR=P:\Windows)

    Wait for the command to complete. (make a note of the response!).

    Once it has, type EXIT and the pick the option to reboot.
      My Computer


  4. Posts : 17
    Windows 7 Ultimate x32
    Thread Starter
       #14

    I have to go to bed now for tomorrow I'll have to get up really early (it's ten pm at my place). I'll do this "hard way" tomorrow when I have time. Hope it won't get too painful.......Thanks a lot for the help. You're exact the kind of expert I was looking for. Will be back tomorrow.
      My Computer


  5. Posts : 17
    Windows 7 Ultimate x32
    Thread Starter
       #15

    ok, I've done what you told me, it ran well under your nice instruction.
    But even by "hard way" the SFC check finished really fast, took only few seconds.
    And it said that no resource conflicts were found, same as before. Guess that's not a news right.....?
      My Computer


  6. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #16

    I really have no idea what's happening here
    Please run the following commands separately - I only need to know the number of files and folders found at the end of each command, so note it down as you go.

    DIR C:\Windows /S /AR
    DIR C:\Windows\Winsxs /S
    DIR C:\Windows\Servicing /S
    DIR C:\Windows\Winsxs /S /AR
    DIR C:\Windows\Servicing /S /AR

    Please also run TDSSKiller - from Anti-rootkit utility TDSSKiller and post the results. (please read the instruction on the page, and follow them!)
    Note any files or infections found, and post back with details.
      My Computer


  7. Posts : 17
    Windows 7 Ultimate x32
    Thread Starter
       #17

    data as requested for each command:
    DIR C:\Windows /S /AR
    1347 files and 216 folders

    DIR C:\Windows\Winsxs /S
    49655 files and 36437 folders

    DIR C:\Windows\Servicing /S
    3738 files and 26 folders

    DIR C:\Windows\Winsxs /S /AR
    72 files and 0 folders

    DIR C:\Windows\Servicing /S /AR
    no files found

    result of the rootkit check (a screenshot and a report):
    Attachment 256268
    Attachment 256269

    for now I just skipped that threat and I'm shocked too......
      My Computer


  8. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #18

    Do you have Daemon Tools or Alcohol120% installed?
    If so, please uninstall them - they are known to cause problems with Windows 7
      My Computer


  9. Posts : 17
    Windows 7 Ultimate x32
    Thread Starter
       #19

    I haven't used daemon tools for a long time and already uninstalled it years ago.......guess it just didn't go away completely.
    I googled the way to get rid of the sptd service and it took me some time since I'm a rookie of computer.
    It seems the sptd thing is now solved. have run the rootkit check again and all clean this time.
    run the SFC check again but no luck it still finished quite fast and the log seems to be the same as before.
      My Computer


  10. Posts : 17
    Windows 7 Ultimate x32
    Thread Starter
       #20

    ok, have been searched for solutions and reasons in internet for hours, no luck.
    obviously something's wrong with the SFC function and that's just too hard for me to figure out, and I still can't get that update installed, which is very frustrating......I'll let it be for now and maybe some day in the future I'll do a restore image recovery which is from 2 years ago or just a reinstallation of os......

    And to NOELDP, Thanks a lot for all the patience and help, it's really kind of you being willing to hang in with me here. If you have something new, I'd be very grateful if you could let me know.
      My Computer


 
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