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Windows 7: Getting an error code 80073712 while trying to install KB2799494


20 Feb 2013   #1

Windows 7 Ultimate x32
 
 
Getting an error code 80073712 while trying to install KB2799494

Hi there,

New to the forum and not an expert of computer at all.
One of the latest windows upgrade KB2799494 has failed to be installed. Error code 80073712. I'm using windows 7 Ultimate x32.
Several things I've already tried (by Googling):
System Update Readiness Tool, according to the logfile CheckSUR.log there're no errors.
ran the fix it tool (several different versions)from Microsoft, didn't do anything.
SFC check showed everything's fine. (but it finished really fast, like about 10 sec)
download the update and tried to install it manually, but no luck.
clean boot, windows troubleshooter, also no luck.

Other updates have been installed successfully but only this one, and this never happened before. Hope someone could maybe help.


My System SpecsSystem Spec
.

20 Feb 2013   #2

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

The error code is often caused by a faulty driver set - which also causes other errors.

We need to see a full copy of the report produced by the MGADiag tool
(download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
Once saved, run the tool.
Click on the Continue button, which will produce the report.
To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
My System SpecsSystem Spec
20 Feb 2013   #3

Windows 7 Ultimate x32
 
 

thanks for the quick reply.
report as requested: (sorry it contains some chinese words as I'm using a chinese os)

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-Q6MMK-KYK6X-VKM6G
Windows Product Key Hash: 289NoAWl2ZoVfuieux/315WkDIc=
Windows Product ID: 00426-OEM-8992662-00173
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {3E979DD6-052F-461D-9D78-FCC9A7DBA1AC}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000000
Build lab: 7601.win7sp1_gdr.120330-1504
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 103 Blocked VLK
Microsoft Office Enterprise 2007 - 103 Blocked VLK
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{3E979DD6-052F-461D-9D78-FCC9A7DBA1AC}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-VKM6G</PKey><PID>00426-OEM-8992662-00173</PID><PIDType>2</PIDType><SID>S-1-5-21-70472326-3716450937-1755415139</SID><SYSTEM><Manufacturer>ASUSTeK Computer Inc. </Manufacturer><Model>N61Vn </Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>207 </Version><SMBIOSVersion major="2" minor="5"/><Date>20090831000000.000000+000</Date></BIOS><HWID>AC3F3107018400F8</HWID><UserLCID>0804</UserLCID><SystemLCID>0804</SystemLCID><TimeZone>西欧标准时间(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>_ASUS_</OEMID><OEMTableID>Notebook</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>103</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>84B9C24ED082586</Val><Hash>tyiZ/dcb+zqWe0jHG65uncl8TX8=</Hash><Pid>89388-707-0366501-65764</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="103"/><App Id="16" Version="12" Result="103"/><App Id="18" Version="12" Result="103"/><App Id="19" Version="12" Result="103"/><App Id="1A" Version="12" Result="103"/><App Id="1B" Version="12" Result="103"/><App Id="44" Version="12" Result="103"/><App Id="A1" Version="12" Result="103"/><App Id="BA" Version="12" Result="103"/></Applications></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
软件授权服务版本: 6.1.7601.17514

名称: Windows(R) 7, Ultimate edition
描述: Windows Operating System - Windows(R) 7, OEM_SLP channel
激活 ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
应用程序 ID: 55c92734-d682-4d71-983e-d6ec3f16059f
扩展 PID: 00426-00178-926-600173-02-2052-7600.0000-0452011
安装 ID: 006663832360378486336734977611504670814770896234246804
处理器证书 URL: http://go.microsoft.com/fwlink/?LinkID=88338
计算机证书 URL: http://go.microsoft.com/fwlink/?LinkID=88339
使用证书 URL: http://go.microsoft.com/fwlink/?LinkID=88341
产品密钥证书 URL:http://go.microsoft.com/fwlink/?LinkID=88340
部分产品密钥: VKM6G
许可证状态: 已授权
剩余 Windows 重置计数: 4
信任时间: 2013/2/20 17:46:00

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 6:17:2012 14:30
ActiveX: Not Registered - 0x80040154
Admin Service: Not Registered - 0x80040154
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: LAAAAAEAAQABAAEAAAABAAAAAgABAAEAeqhIPTwsjIwI2/Rk1gSGQB56Rso=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC _ASUS_ APIC1424
FACP _ASUS_ FACP1424
DBGP _ASUS_ DBGP1424
HPET _ASUS_ OEMHPET
BOOT _ASUS_ BOOT1424
MCFG _ASUS_ OEMMCFG
SLIC _ASUS_ Notebook
ECDT _ASUS_ OEMECDT
OEMB _ASUS_ OEMB1424
ATKG _ASUS_ OEMATKG
SSDT PmRef CpuPm
My System SpecsSystem Spec
.


20 Feb 2013   #4

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Your installation of Office 2007 is counterfeit - based on a Blocked Volume License Key.

The errors I was expecting to see there aren't present - so you'll have to first try a System Restore back to before the update was attempted.
see You receive error code "0x80073712" or the "Windows Features" dialog box is empty when you try to install updates or components in Windows 7 or in Windows Vista

Assuming it completes OK, reboot again, then do a Clean boot, and do a manual Check for Updates, and try the install again.
How to perform a clean boot to troubleshoot a problem in Windows Vista, Windows 7, or Windows 8
My System SpecsSystem Spec
20 Feb 2013   #5

Windows 7 Ultimate x32
 
 

thanks for the information.
About the restore, pity I don't have any restore point before the first attempt of trying to install the upgrade.
Any other thing I could try?
My System SpecsSystem Spec
20 Feb 2013   #6

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

(How did I know that was going to be the response?? :/ )

Have a look in the Installed Updates listing - see if it's managed to get that far. If it has, see if it will uninstall.
I really don't currently have a clue how to address this problem, since CheckSUR gives me no clues.

I'll have another look through the CBS logs and see if I get any inspiration from them.
My System SpecsSystem Spec
20 Feb 2013   #7

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Ooops - forgot that you never posted the logs - please upload the CBS.log file after running another SFC scan.
My System SpecsSystem Spec
20 Feb 2013   #8

Windows 7 Ultimate x32
 
 

man you must be some sort of prophet :-P just joking, you must have already met a lot of similiar situations.
Checked the upgrades listing, it's not there. should I post the CBS logfile? if yes, should I run something first like SFC check, because things are pretty a mess in my computer right now, have tried a lot of things.....
My System SpecsSystem Spec
20 Feb 2013   #9

Windows 7 Ultimate x32
 
 

just saw your post after I clicked the post button....I'll do what you asked
My System SpecsSystem Spec
20 Feb 2013   #10

Windows 7 Ultimate x32
 
 

CBS.log as requested.
CBS.log


My System SpecsSystem Spec
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 Getting an error code 80073712 while trying to install KB2799494




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