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Windows 7: Windows showing as not genuine after 5 months + strange desktop screen

24 Feb 2013   #1

Windows 7 Professional 64-bit
5 posts
 
 
Windows showing as not genuine after 5 months + strange desktop screen
Hi,

After reading a few posts about this issue and trying to fix it, it seems it hasn't resolved.

I have read a lot of NoelDP's comments, so would love one of your 'easy fix' replies rather than the one or two 'reinstall!' replies.



I loaded up my computer yesterday and it showed me barebones non-Aero desktop with none of my icons, etc. The sound was not working. Failed to connect to windows service errors were showing in the taskbar.

I restarted and it seemed to work fine.

After a while my a message in the taskbar told me my windows was not genuine.

Anyway, to cut a long story short, I have started my computer up again this morning and it's showing from the start that it's not genuine.

I have entered my Key in to SLUI.exe 4, and it seems to have activated for now. The results below are from AFTER this activation and that means the computer is looking quite fine right now. I will restart and post another MGADiag if it comes up as not genuine again.

Anyway, I think this is what you need. The MGADiag.exe results:

Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-9F732-6Q2VG-YB3H8
Windows Product Key Hash: 55dPyhRYAbOiYk8IYMUvUukYm+U=
Windows Product ID: 00371-177-5551014-85249
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {1CF82F17-6D18-4F24-A00C-07BA33467061}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130104-1431
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Ultimate 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{1CF82F17-6D18-4F24-A00C-07BA33467061}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-YB3H8</PKey><PID>00371-177-5551014-85249</PID><PIDType>5</PIDType><SID>S-1-5-21-1190486735-205242453-1953298533</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>GA-970A-UD3</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F4</Version><SMBIOSVersion major="2" minor="4"/><Date>20111013000000.000000+000</Date></BIOS><HWID>165F3B07018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002E-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Ultimate 2007</Name><Ver>12</Ver><Val>8BC5D67ED847F78</Val><Hash>KyQTm+0jqLe6peeiXlNuUS6gm9g=</Hash><Pid>81608-956-4967027-65391</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00170-177-555101-00-2057-7601.0000-0552013
Installation ID: 005122807526674831852594868690486811282995531742081186
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: YB3H8
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 24/02/2013 11:27:44

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004C532
HealthStatus: 0x0000000000000000
Event Time Stamp: 2:24:2013 10:57
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: NAAAAAEABAABAAEAAAACAAAAAgABAAEAln0YOrbAEDNU8tzf3BV2alh9Yj3OmuAr2PSOLg==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			GBT   		GBTUACPI
  FACP			GBT   		GBTUACPI
  HPET			GBT   		GBTUACPI
  MCFG			GBT   		GBTUACPI
  SSDT			PTLTD 		POWERNOW
  MSDM			GBT   		GBTUACPI
  MATS			GBT   		
  TAMG			GBT   		GBT   B0
  MATS			GBT
I just copied the first Tab on the MGA tool, does this copy it all?

Thanks,
Rob
My System SpecsSystem Spec

24 Feb 2013   #2

Windows 7 Professional 64-bit
5 posts
 
 
OK, restarted and it seems genuine.

Things to note being:

1. I uninstalled Comodo Firewall before the restart.
2. I activated via phone before the restart (this was mentioned in my previous post).
3. I just updated my browser AFTER the restart (just now).

Here is the report...

Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-9F732-6Q2VG-YB3H8
Windows Product Key Hash: 55dPyhRYAbOiYk8IYMUvUukYm+U=
Windows Product ID: 00371-177-5551014-85249
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {1CF82F17-6D18-4F24-A00C-07BA33467061}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130104-1431
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Ultimate 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{1CF82F17-6D18-4F24-A00C-07BA33467061}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-YB3H8</PKey><PID>00371-177-5551014-85249</PID><PIDType>5</PIDType><SID>S-1-5-21-1190486735-205242453-1953298533</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>GA-970A-UD3</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F4</Version><SMBIOSVersion major="2" minor="4"/><Date>20111013000000.000000+000</Date></BIOS><HWID>165F3B07018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002E-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Ultimate 2007</Name><Ver>12</Ver><Val>8BC5D67ED847F78</Val><Hash>KyQTm+0jqLe6peeiXlNuUS6gm9g=</Hash><Pid>81608-956-4967027-65391</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00170-177-555101-00-2057-7601.0000-0552013
Installation ID: 005122807526674831852594868690486811282995531742081186
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: YB3H8
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 24/02/2013 11:45:08

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004C532
HealthStatus: 0x0000000000000000
Event Time Stamp: 2:24:2013 10:57
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: NAAAAAEABAABAAEAAAACAAAAAgABAAEAln0YOrbAEDNU8tzf3BV2alh9Yj3OmuAr2PSOLg==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			GBT   		GBTUACPI
  FACP			GBT   		GBTUACPI
  HPET			GBT   		GBTUACPI
  MCFG			GBT   		GBTUACPI
  SSDT			PTLTD 		POWERNOW
  MSDM			GBT   		GBTUACPI
  MATS			GBT   		
  TAMG			GBT   		GBT   B0
  MATS			GBT
My System SpecsSystem Spec
24 Feb 2013   #3

Win 7 x64 Home Premium (and x86 VirtualBox VM)
7,353 posts
Wales - probably in the pub
 
 
Both reports look fine.

You say you just uninstall Comodo? Which exact version?

What other security software is installed? (I trust you re-enabled the Windows Firewall??)

You should attempt validation at www.microsoft.com/genuine/validate to clear the remaining minor error (which results from not activating within the grace period, rather than anything specific - when did you install this OS?)
My System SpecsSystem Spec
.


24 Feb 2013   #4

Windows 7 Professional 64-bit
5 posts
 
 
I'm not sure about the version of COMODO. It was the firewall, and I kept it up-to-date.

When I tried to validate via the microsoft website (i've tried 2 or 3 times) it says my copy is not genuine/valid.

I installed the OS on September 15th.

It is an Upgrade copy of Windows 7 Professional.
My System SpecsSystem Spec
24 Feb 2013   #5

Win 7 x64 Home Premium (and x86 VirtualBox VM)
7,353 posts
Wales - probably in the pub
 
 
Please try validation again. If it fails, go to www.microsoft.com/genuine/diag and see what that has to say
post back with details and a new MGADiag report.

What other security software is installed (AV/Anto-Malware, etc..) ?
My System SpecsSystem Spec
24 Feb 2013   #6

Windows 7 Professional 64-bit
5 posts
 
 
Genuine Microsoft Software Diagnostic Results
Passed Active scripting allowed
Passed Display images enabled
Passed Computer time and date correct
Passed Cookies enabled


AVG is installed.
My System SpecsSystem Spec
24 Feb 2013   #7

Windows 7 Professional 64-bit
5 posts
 
 
OK well at the moment it seems to be validated. I tried the Genuine Validation again.

I'll just have to see if this keeps happening every time I restart my computer...

Thanks for the help so far.
My System SpecsSystem Spec
24 Feb 2013   #8

Win 7 x64 Home Premium (and x86 VirtualBox VM)
7,353 posts
Wales - probably in the pub
 
 
Hmmm - I used to be a big fan of AVG, but I started to dislike it when they started bundling everything but the kitchen sink (and I wasn't too sure about that!)

What other AV's have EVER been installed on this machine since the last reformat/reinstall?
My System SpecsSystem Spec
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 Windows showing as not genuine after 5 months + strange desktop screen problems?



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