Windows update from 12/02/13 not loading


  1. deeply dippy
    Posts : 4
    windows 10
       New #1

    Windows update from 12/02/13 not loading


    bought new laptop in October all running fine on Windows 2010 Home and Business. updates ran about 10 days ago and internet and outlook stopped working, so I reversed all the updates and all was well. happened again overnight and again reversed everything.
    now I have given up as I saw fix was due on 22/02/13 - but that hasn't fixed everything. IE is now fine, but outlook won't send or receive. have talked to ISP and nothing wrong with their end. so I try and reinstall everything but updates appear to load and then reverse out.

    have spoken to microsoft - useless

    only 2 of the updates aren't loading - any help ideas that don't involve me throwing laptop out the window and screaming?
      My Computer
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  3. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #2

    Please follow the Windows Update Posting Instructions and post the requested data
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  4. deeply dippy
    Posts : 4
    windows 10
    Thread Starter
       New #3

    NoelDP

    thankyou for your response, please see attached for error when running step 2 on your linked instructions.

    I have closed and re-opened twice and still getting this message

    any ideas please?
      My Computer
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  6. deeply dippy
    Posts : 4
    windows 10
    Thread Starter
       New #4

    sorry file now attached
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  7. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #5

    Ah - the old 'repair pending' problem :)

    Please try running the CheckSUR tool - I'm not sure whether it can cope with this error or not but if it can, it'll provide some good data, and may fix it.
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  8. deeply dippy
    Posts : 4
    windows 10
    Thread Starter
       New #6

    CheckSUR tool??

    sorry go technically forgetful.......
      My Computer
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