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Windows 7: Platform Update (KB2670838) for windows 7

27 Feb 2013   #31
robinb9

Windows 7 Pro 32/64 bit and Windows 10 Pro 32 Bit/64bit
 
 

Quote   Quote: Originally Posted by NoelDP View Post
It's one of the pre-requisite updates for IE10, as I understand it.
now don't you think Microsoft should have said something in the update info so we could decide if we wanted it or not? and it is strange that Micrososft did not test this with ie9 because it breaks it.
On their windows update forum so many are complaining about this update

Or if you decide to install ie10 this update should be imbeded in it


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27 Feb 2013   #32
robinb9

Windows 7 Pro 32/64 bit and Windows 10 Pro 32 Bit/64bit
 
 

take a gander at this Why does Windows Update KB2670838 cause Microsoft Word 2010 to stop - Microsoft Community

seems it is crashing office word 2012 also and Google
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27 Feb 2013   #33
robinb9

Windows 7 Pro 32/64 bit and Windows 10 Pro 32 Bit/64bit
 
 

btw has anyone installed ie10 yet? is it out of beta?
if yes to both,
what is your opinion of it in windows 7
I have it of course in windows 8 and i actually like ie9 better
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27 Feb 2013   #34
GrahamSL

Windows 7 Professional 64 Bit
 
 

Quote   Quote: Originally Posted by GrahamSL View Post
Just received the Windows update for this today (Platform Update for Windows 7 x64-Edition (KB2670838)) and had to immediately uninstall.

Killed Firefox 19 and Explorer 9.

It may be OK with Explorer 10 but I don't want to be forced into updating and using Explorer.

Firefox is my primary preferred browser, so until it's fixed will not be installing this update.
It's interesting that since I posted last night, so many other people have started having similar problems.

After I uninstalled the update yesterday and it fixed everything, I forgot to hide the update and it installed again overnight. So I had to uninstall again today, which once again fixed my issues, so the update is definitely not right with some configurations.

If it helps others, I'm an IT Tech, so I went through a couple of different things before uninstalling as follows:
  • Disabled all Add-ons - no fix. As I rarely use IE, I don't use the same add-ons in IE as I do in Firefox, so I did not expect this to work really.
  • Restarted a number of times with various system settings disabled or altered - No fix
The issue I had with both browsers was that they simply would not startup, both displaying error messages saying the app had experienced issues with startup.

Now a possible fix and why it works for some and not others:

I also use the Roboform toolbar like others in this thread. It's such a normal part of my web use that it's just there all the time. Because of this, I have to admit that I did not disable the toolbar, I never even thought about it. So disabling it may fix the issue for me, not that I want to do that because I use it such a lot. I also have it installed in IE, so there is consistency across both browsers for me in that respect. It is the only toolbar I use.

If all those that had no problems would confirm it's use by them or not, I think it may go towards a real cause and provide an area where a fix should probably come from. ie Siber Systems Inc.

I'm going to put something on their forum anyway and see what they think, I'll update when I get an answer
My System SpecsSystem Spec
27 Feb 2013   #35
robinb9

Windows 7 Pro 32/64 bit and Windows 10 Pro 32 Bit/64bit
 
 

Quote   Quote: Originally Posted by GrahamSL View Post
Quote   Quote: Originally Posted by GrahamSL View Post
Just received the Windows update for this today (Platform Update for Windows 7 x64-Edition (KB2670838)) and had to immediately uninstall.

Killed Firefox 19 and Explorer 9.

It may be OK with Explorer 10 but I don't want to be forced into updating and using Explorer.

Firefox is my primary preferred browser, so until it's fixed will not be installing this update.
It's interesting that since I posted last night, so many other people have started having similar problems.

After I uninstalled the update yesterday and it fixed everything, I forgot to hide the update and it installed again overnight. So I had to uninstall again today, which once again fixed my issues, so the update is definitely not right with some configurations.

If it helps others, I'm an IT Tech, so I went through a couple of different things before uninstalling as follows:
  • Disabled all Add-ons - no fix. As I rarely use IE, I don't use the same add-ons in IE as I do in Firefox, so I did not expect this to work really.
  • Restarted a number of times with various system settings disabled or altered - No fix
The issue I had with both browsers was that they simply would not startup, both displaying error messages saying the app had experienced issues with startup.

Now a possible fix and why it works for some and not others:

I also use the Roboform toolbar like others in this thread. It's such a normal part of my web use that it's just there all the time. Because of this, I have to admit that I did not disable the toolbar, I never even thought about it. So disabling it may fix the issue for me, not that I want to do that because I use it such a lot. I also have it installed in IE, so there is consistency across both browsers for me in that respect. It is the only toolbar I use.

If all those that had no problems would confirm it's use by them or not, I think it may go towards a real cause and provide an area where a fix should probably come from. ie Siber Systems Inc.

I'm going to put something on their forum anyway and see what they think, I'll update when I get an answer
on 3 of the computers, i had the bing toolbar, on the others that were my clients, there were NO toolbars
I still think it should have been put in there that this was a prereq for ie10. Then I would not have installed it until I was sure everyone else has no problems with ie 10 on windows 7

Also more people need to go to my link I posted and complain. If enough complain maybe Microsoft will see it and consider a fix for it.
I also hid it so it doesn't come back to reinstall
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27 Feb 2013   #36
Takashi61

Windows 7 Pro x64
 
 

I seem to be having the same problem. After update KB2670838 was installed on my computer, the 32bit version of Internet Explorer would no longer function. Google chrome and Internet Explorer 64 bit would work though.

After uninstalling the update, IE 32bit works fine.



Takashi61.
My System SpecsSystem Spec
27 Feb 2013   #37
fishster

win 7 home premium 64 bit
 
 

First bug really encountered with windows 7. Update jiggers windows live mail and firefox v.19.

Live mail reports a problem, checks for a solution then lets me close it. Firefox crashes on start as well. I'll leave it uninstalled.
My System SpecsSystem Spec
27 Feb 2013   #38
robinb9

Windows 7 Pro 32/64 bit and Windows 10 Pro 32 Bit/64bit
 
 

this update should have been more clearer. It is suppose to be a pre req for ie 10 but no where does it say that on their info page for this update. One is suppose to assume that is what is for- NOT
It should have said: This is a pre requisite for IE10. Please install this update prior to installing ie10

and of course it should have been tested better so it would not break ie9 but i guess if you installed this and immediately put on ie10 you would not have seen ie9 broke, but what about the other programs that broke with it?-duh
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27 Feb 2013   #39
Bernard46

Windows 7 Home Premium 64 bit
 
 

I too have had problems with this update but the symptoms were different from what I've seen elsewhere. I applied it to a Dell desktop and a Toshiba laptop, so no commonality of hardware. Both systems were Win7 HP 64 bit. In each case it trashed my aero desktop - no matter what I tried I could not get the aero functionality back, so in the end I did a restore on both systems and they now work fine again. On one of the systems I had Windows Live Mail 2012 installed and it made this unuseable - the main windows within Widows Mail had black backgrounds with white lettering (!!) and when I scrolled down the lettering became illegible - like each line superimposed on itself but slightly offset - very strange.
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27 Feb 2013   #40
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

After installing I.E. 10 I did notice that my Favorites and Bookmarks were not transfered correctly. I also noticed that spell check also had to be re-installed.
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 Platform Update (KB2670838) for windows 7




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