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Windows 7: Windows Update Error Code 8008370B

20 Mar 2013   #51
tom982

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64
 
 

Hi NLK,

Thanks for the kind words, they mean a lot to me. I like to help out where I can, and very much enjoy doing so, but my post count is relatively low compared to other members around the place - excluding a few bits and bobs, I've made a total of 6,817 (soon to be one more!) posts across the various forums of which I am a member which is minuscule compared to others here, some of which have over 45,000 on this forum alone! My post count doesn't bother me though, it's nothing more than a number

Tom


My System SpecsSystem Spec
.
20 Mar 2013   #52
nolimitkemet

Windows 7 Ultimate x64 SP1
 
 
CBS-13 Attached

Hello Tom,

Per your instructions I changed the permissions on the identified registry folder, applied the fix.reg changes, and removed the permissions.

After restart and the SURT run, the resultant CBS zip summary is the following:

Code:
=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 18.0
2013-03-20 17:52

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store
(f)    CSI Missing Winning Component Key    0x00000000    x86_microsoft-windows-ie-ieproxy_31bf3856ad364e35_8.0.7600.16700_none_ab11074022a9c0b4        
(fix)    CSI Missing Winning Component Key    CSI Registry Item Repaired    Deleted winners map value 8.0.7600.16700
(f)    CSI Missing Winning Component Key    0x00000000    amd64_microsoft-windows-ie-htmlactivexcompat_31bf3856ad364e35_8.0.7600.16700_none_8e702baba03ff7f3        
(fix)    CSI Missing Winning Component Key    CSI Registry Item Repaired    Deleted winners map value 8.0.7600.16700
(f)    CSI Missing Winning Component Key    0x00000000    amd64_microsoft-windows-taskscheduler-client_31bf3856ad364e35_6.1.7600.16699_none_9fe870a9b80560f9        
(fix)    CSI Missing Winning Component Key    CSI Registry Item Repaired    Deleted winners map value 6.1.7600.16699
(f)    CSI Missing Winning Component Key    0x00000000    x86_microsoft-windows-ie-htmlactivexcompat_31bf3856ad364e35_8.0.7600.16700_none_32519027e7e286bd        
(fix)    CSI Missing Winning Component Key    CSI Registry Item Repaired    Deleted winners map value 8.0.7600.16700
(f)    CSI Missing Winning Component Key    0x00000000    amd64_microsoft-windows-ie-ieproxy_31bf3856ad364e35_8.0.7600.16700_none_072fa2c3db0731ea        
(fix)    CSI Missing Winning Component Key    CSI Registry Item Repaired    Deleted winners map value 8.0.7600.16700

Summary:
Seconds executed: 491
 Found 5 errors
 Fixed 5 errors
  CSI Missing Winning Component Key Total count: 5
  Fixed: CSI Missing Winning Component Key.  Total count: 5
Looks like your changes have taken hold and repaired the remaining errors. I cannot thank you enough.

Please advise the next steps I should take with regard to any further remediation as well as Windows Updates, SP1, or Software Installation, etc.

Best Regards,

NLK
My System SpecsSystem Spec
20 Mar 2013   #53
nolimitkemet

Windows 7 Ultimate x64 SP1
 
 
SURT says No errors detected

Hello Tom,

I couldn't resist running SURT again just to see this:

Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 18.0
2013-03-20 18:35

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store

Summary:
Seconds executed: 429
No errors detected

Many Thanks,

NLK
My System SpecsSystem Spec
.

20 Mar 2013   #54
tom982

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64
 
 

Hi NLK,

I'm not quite sure whether this is good or bad news to be honest. Looking at the log, there supposed fixes are deleting the values that I think we actually want. The winners key is a bit a mystery to be honest and there is no information on it anywhere on the internet so I've had to teach myself as much as I can. From what I can see, the SURT has deleted the values that we actually want, but I'm not 100% on that so we'll come back to it.

For now, I would like you to try updating please! Install every single one of them but could you run the SURT and post the CBS folder after you have finished? I just want to double check I haven't set a time-bomb on your system before I send you on your way! We have registry backups, and I also have a registry script, to fall back on if this is incorrect, but for now let's go with it and see where it takes us.

Fingers crossed!

Tom
My System SpecsSystem Spec
20 Mar 2013   #55
nolimitkemet

Windows 7 Ultimate x64 SP1
 
 

Hello Tom,

Running Windows Update now. I'll report back once the updates install/fail and after I run SURT.

Best Regards,

NLK
My System SpecsSystem Spec
21 Mar 2013   #56
nolimitkemet

Windows 7 Ultimate x64 SP1
 
 
Windows 7 SP1 80073712 and IE9 3701 Codes

Hello Tom,

Windows Update initially installed 98 updates with 39 failures. After restarting my PC, I then manually installed KB2538243 that would previously never successfully install. Thereafter, the remaining failed updates installed with the exception of IE9 for Windows 7 x64 and Windows 7 SP1 (KB976932).

I then ran SURT with the following results:

Code:
=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 18.0
2013-03-21 00:33

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store
(f)    CSI F Mark Missing    0x00000002    f!d3d10_1core.dll_b36b8514aa884df5    amd64_microsoft-windows-directx-direct3d10.1_31bf3856ad364e35_6.1.7600.16741_none_ac45b52cc3263d1d    
(fix)    CSI F Mark Missing    CSI Registry Item Repaired    Wrote amd64_microsoft-windows-directx-direct3d10.1_31bf3856ad364e35_6.1.7600.16741_none_ac45b52cc3263d1d\f!d3d10_1core.dll_b36b8514aa884df5: d3d10_1core.dll
(f)    CSI F Mark Missing    0x00000002    f!d3d10_1core.dll_b36b8514aa884df5    x86_microsoft-windows-directx-direct3d10.1_31bf3856ad364e35_6.1.7600.16741_none_502719a90ac8cbe7    
(fix)    CSI F Mark Missing    CSI Registry Item Repaired    Wrote x86_microsoft-windows-directx-direct3d10.1_31bf3856ad364e35_6.1.7600.16741_none_502719a90ac8cbe7\f!d3d10_1core.dll_b36b8514aa884df5: d3d10_1core.dll

Summary:
Seconds executed: 612
 Found 2 errors
 Fixed 2 errors
  CSI F Mark Missing Total count: 2
  Fixed: CSI F Mark Missing.  Total count: 2
After those results and a restart I tried several times to install both IE9 and SPI via WU as well as manually.

I have also run SURT again and it finds no errors. Additionally, I was able to run sfc /scannow from an ECP and it finds no integrity issues.

I am guessing that I now have a completely different problem at hand.

I'm curious whether you think an In-Place Upgrade is a viable solution at this juncture or should I leave well enough alone? Is SP1 and/or IE9 worth the hassle moving forward?

I await your reply and again thank you for getting me to this point.

Best Regards,

NLK
My System SpecsSystem Spec
21 Mar 2013   #57
tom982

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64
 
 

Hi NLK,

I was afraid this might turn nasty, but at least we've got a few more updates installed now. Firstly I would like to revert the changes we made to your registry:

Modify Registry Permissions

  1. Click on the Start button and in the search box, type regedit
  2. When you see regedit on the list, right-click on it and select Run as administrator.
  3. In the left hand panel of regedit, you will see a list of registry keys. Navigate to the following key, right-click on it and select Permissions...:

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing
  4. Click Advanced.
  5. Under the Owner tab, click Edit.
  6. Click "Other Users and Groups".
  7. Click Advanced.
  8. Click "Find Now".
  9. Scroll down and double click on Everyone.
  10. Click OK.
  11. Put the check in "Replace owner on subcontainers and objects", click Apply then change to the Permissions tab.
  12. Under type Deny, single click on any entries and click Remove. (N.B.: There may not be any Deny entries, in which case just ignore this step. Just remove any that do exist)
  13. Click Edit (now on the standard file Property window under the Security tab).
  14. Click Add.
  15. Click Advanced.
  16. Click "Find Now".
  17. Scroll down and double click on Everyone.
  18. Click OK.
  19. Single click on Everyone and then tick the "Full Control" box under Allow.
  20. Click OK TWO times.

Registry Modifications
  1. Go to Start > Run to bring up the run box
  2. In the box, type notepad.exe and press OK to open Notepad
  3. Copy (Ctrl+C) all of the text in the following box and paste (Ctrl+V) it into Notepad

    Code:
    Windows Registry Editor Version 5.00
    
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SideBySide\Winners\x86_microsoft-windows-ie-ieproxy_31bf3856ad364e35_none_17d61f57f21ea8ad\8.0]
    "8.0.7600.16385"=hex:01
    @="8.0.7600.16700"
    "8.0.7600.16671"=hex:01
    "8.0.7600.16700"=hex:01
    
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SideBySide\Winners\amd64_microsoft-windows-ie-htmlactivexcompat_31bf3856ad364e35_none_9f44a6c1b10403e2\8.0]
    "8.0.7600.16385"=hex:01
    @="8.0.7600.16700"
    "8.0.7600.16700"=hex:01
    
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SideBySide\Winners\amd64_microsoft-windows-taskscheduler-client_31bf3856ad364e35_none_44a084fc2f66d950\6.1]
    "6.1.7600.16385"=hex:01
    @="6.1.7600.16699"
    "6.1.7600.16699"=hex:01
    
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SideBySide\Winners\x86_microsoft-windows-ie-htmlactivexcompat_31bf3856ad364e35_none_43260b3df8a692ac\8.0]
    "8.0.7600.16385"=hex:01
    @="8.0.7600.16700"
    "8.0.7600.16700"=hex:01
    
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SideBySide\Winners\amd64_microsoft-windows-ie-ieproxy_31bf3856ad364e35_none_73f4badbaa7c19e3\8.0]
    "8.0.7600.16385"=hex:01
    @="8.0.7600.16700"
    "8.0.7600.16671"=hex:01
    "8.0.7600.16700"=hex:01
  4. Go to File > Save As... and save it to your Desktop named Fix.reg. Make sure you change the Save as type to All Files (*.*)
  5. Locate Fix.reg on your Desktop and double-click on it to merge it with your registry
  6. Answer Yes when prompted about merging with the registry


After you have done this, please run the SURT and upload the CBS folder.

Tom

P.S. I know the error code isn't an issue any more but just for future reference, if you ever run into an 0x8024200D error then it will always be fixed by manually installing the update from the Microsoft Download Centre
My System SpecsSystem Spec
21 Mar 2013   #58
nolimitkemet

Windows 7 Ultimate x64 SP1
 
 

Quote   Quote: Originally Posted by tom982 View Post
Hi NLK,

I was afraid this might turn nasty, but at least we've got a few more updates installed now. Firstly I would like to revert the changes we made to your registry:

Registry Modifications

  1. Go to Start > Run to bring up the run box
  2. In the box, type notepad.exe and press OK to open Notepad
  3. Copy (Ctrl+C) all of the text in the following box and paste (Ctrl+V) it into Notepad

    Code:
    Windows Registry Editor Version 5.00
    
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SideBySide\Winners\x86_microsoft-windows-ie-ieproxy_31bf3856ad364e35_none_17d61f57f21ea8ad\8.0]
    "8.0.7600.16385"=hex:01
    @="8.0.7600.16700"
    "8.0.7600.16671"=hex:01
    "8.0.7600.16700"=hex:01
    
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SideBySide\Winners\amd64_microsoft-windows-ie-htmlactivexcompat_31bf3856ad364e35_none_9f44a6c1b10403e2\8.0]
    "8.0.7600.16385"=hex:01
    @="8.0.7600.16700"
    "8.0.7600.16700"=hex:01
    
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SideBySide\Winners\amd64_microsoft-windows-taskscheduler-client_31bf3856ad364e35_none_44a084fc2f66d950\6.1]
    "6.1.7600.16385"=hex:01
    @="6.1.7600.16699"
    "6.1.7600.16699"=hex:01
    
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SideBySide\Winners\x86_microsoft-windows-ie-htmlactivexcompat_31bf3856ad364e35_none_43260b3df8a692ac\8.0]
    "8.0.7600.16385"=hex:01
    @="8.0.7600.16700"
    "8.0.7600.16700"=hex:01
    
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SideBySide\Winners\amd64_microsoft-windows-ie-ieproxy_31bf3856ad364e35_none_73f4badbaa7c19e3\8.0]
    "8.0.7600.16385"=hex:01
    @="8.0.7600.16700"
    "8.0.7600.16671"=hex:01
    "8.0.7600.16700"=hex:01
  4. Go to File > Save As... and save it to your Desktop named Fix.reg. Make sure you change the Save as type to All Files (*.*)
  5. Locate Fix.reg on your Desktop and double-click on it to merge it with your registry
  6. Answer Yes when prompted about merging with the registry


After you have done this, please run the SURT and upload the CBS folder.

Tom

P.S. I know the error code isn't an issue any more but just for future reference, if you ever run into an 0x8024200D error then it will always be fixed by manually installing the update from the Microsoft Download Centre
Hello Tom,

Thanks for the advice on the error code. I'll revert the registry when I get home this evening and post the SURT findings per your direction.

Question: Do I need to modify any permissions before reverting the registry via fix.reg?

Best Regards,

NLK
My System SpecsSystem Spec
21 Mar 2013   #59
tom982

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64
 
 

Hi NLK,

Oops, I thought we had left the permissions open the last time we changed them but it looks like we reset them. I have amended the instructions in my last post to include the permissions modifications.

Tom
My System SpecsSystem Spec
21 Mar 2013   #60
nolimitkemet

Windows 7 Ultimate x64 SP1
 
 

Quote   Quote: Originally Posted by tom982 View Post
Hi NLK,

Oops, I thought we had left the permissions open the last time we changed them but it looks like we reset them. I have amended the instructions in my last post to include the permissions modifications.

Tom
Hello Tom,

I figured that needed to be done. Will post results this evening. Thanks.

Best Regards,

NLK
My System SpecsSystem Spec
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