Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: I finally ran into a problem with Platform update KB2670838 and IE10

02 Mar 2013   #11
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I've received this request from MS, via 'sources'

Code:
>This topic regarding Platform Update for Windows 7 (KB2670838) is a specific compatibility issue with certain GPUs, primarily AMD+Intel mobile hybrid/switchable graphics solutions with particular driver versions. Microsoft is actively working with AMD and Intel to address this issue for customers.                                                                 
>
>                                                                                                                                                                                                                                                                                                                                                                          
>                                                                                                                                                                                                                                                                                                                                                                           
>
>                                                                                                                                                                                                                                                                                                                                                                          
>Can any folks who are hitting this issue or other graphics issues specifically related to Platform Update (KB2670838) who do NOT have AMD+Intel mobile hybrid/switchable graphics please post dxdiag.exe logs? Run dxdiag.exe and then click "save all info". The key sections from the dxdiag log file are "System Information", "Display Devices", and "System Devices". 
>
>
I'll flag related threads and data to the relevant parties as required.


My System SpecsSystem Spec
.
02 Mar 2013   #12
Anak

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1
 
 

Thank You Noel, I appreciate your efforts.

Here are our dxdiag.exe, and x64dxdiag.exe summaries: Attachment 257666; Attachment 257674

Our machine seems stable except for that problem with IE9/IE10 requesting a file to D/L'd through the browser and not showing all of the folders in Libraries\Pictures.
So, I'll hold off until I hear from you, and/or if I see an MS update I'll post here.

Our machine is pretty much stock. The latest Intel HD grapics update information is included in this file. I had to save it in Unicode-8 or else I would have lost the Update details. I can save it in another format if this gives you problems opening: Attachment 257669
My System SpecsSystem Spec
06 Jul 2013   #13
Anak

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1
 
 

With apologies to the "Bard"; To install or not to install that is the question!

An excerpt from one of my posts: Webpage and download errors in IE10
Quote:
The biggest problem I'm having is using IE10 while trying to post here on 7F.

When I'm trying to insert a link the link insert box opens okay, but when I paste a link into it the OK/Cancel buttons disappear.

When I want to upload a file only 7 of the 26 folders I have in "My Pictures" appear, none that I need to get to. And various cursor, highlighting problems too numerous to mention.

Sounds like a DirectX problem doesn't it? I'll check it again, the diagnostic checked okay the last time.

The pages look okay and I get around okay, it just seems to be with any editing.

FireFox 22. works okay
The biggest problem is the missing folders and I didn't have the disappearing buttons the first time I tried IE10.

System is fully updated to the best of my knowledge.
The pre-requisit KB2670838 is installed
Here's my first post: I finally ran into a problem with Platform update KB2670838 and IE10

I've looked high and low and can't find anything about whether or not IE10 has been fixed to install after the AMD graphics cards/chips problem, and as far as I know I don't have any AMD on my machine.

Here is the Belarc Report:
Code:
Display: 
Intel(R) HD Graphics [Display adapter]
Gateway HX2000 [Monitor] (19.9"vis, s/n C180C0014001, November 2009)
I hope you have some insight Shawn.


Steve
My System SpecsSystem Spec
.

06 Jul 2013   #14
Brink

64-bit Windows 10 Pro
 
 

Hey Steve,

I have the same issue with inserting links with IE10, and had to press the right arrow key and pasting to have it jump to the end to see the buttons. For whatever reason, it wasn't auto scrolling.

Not sure about the rest. You might see if you have the latest video drivers install. If you do, then you might see if either uninstalling/reinstalling them or trying a different version that this worked in before.
My System SpecsSystem Spec
06 Jul 2013   #15
Anak

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1
 
 

Thanks Shawn, I'll check out the tip about the "right arrow key".

As for the latest video drivers, I pretty sure I don't have the latest and greatest, but when I revert back to IE9, IE9 works. No editing problems, and I can see all my folders in Library/My Pictures.

Wasn't kb2670838 | A platform update is available for Windows 7 SP1 and Windows Server 2008 R2 SP1 supposed to take care of all that?
My System SpecsSystem Spec
28 Jul 2013   #16
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

It's a dilemma about the missing/ hidden folders issue,
Other suggestions missing from the referred threads,
One was to simply rename the folder the files were in/ subfolder inside "My ...." and test,
Another was to drag one of the folders to your desktop and test/ rename if necessary.

I have a Gateway computer so it's possible Mcafee was pre-installed/ was in my case,
And with sorted issues through the first couple of years of use I finally did a fresh install and scrapped all of the junkware and haven't seen any issues since,
Both have Intel chip sets one 64 bit Name Intel(R) G45/G43 Express Chipset
32 bit computer Name Mobile Intel(R) 4 Series Express Chipset Family
No issues with the referred windows update.
My System SpecsSystem Spec
28 Jul 2013   #17
Anak

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1
 
 

Our Gateway came with Norton, and I found another way: Solution to missing Folders using IE10 with Windows 7

I'm getting ready for a clean reinstall: Clean Reinstall - Factory OEM Windows 7
My System SpecsSystem Spec
28 Jul 2013   #18
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

You will not regret a fresh install with oem disk..
I saw your other question I just decided to reply here instead incase the forum administrators wanted to move/ split... the other answered question ?
Cheers.
My System SpecsSystem Spec
Reply

 I finally ran into a problem with Platform update KB2670838 and IE10




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
IE10 and now IE11 fail to install. Prereq KB2670838 not applicable
Hi, I have tried via the Microsoft forums and got no where. Initially I tried to install IE10, but it keeps failing as pre-requisite KB2670838 will not install. On trying the standalone installer it comes back saying 'This update is not applicable to your computer'. Now the same is...
Windows Updates & Activation
Windows Platform Update KB2670838 Broke MUCH More Than Just Aero!
Hello SevenForums, I am a new user, this is my very first post here despite being a fairly regular user here without an account. Anyway, I have come you to solve a major problem I've had for ~2 weeks. After the IE10 update and Platform Update KB2670838, I have scoured the Internet for an answer...
Themes and Styles
KB2670838, platform update
A platform update is available for Windows 7 SP1 and Windows Server 2008 R2 SP1 fyi, my WMP 12 and WMC stopped playing avi files giving a bex error after installing this update which was listed as optional on windows update up until IE10 showed up I think. Still plays mp4 fine. I read where this...
Windows Updates & Activation
Platform Update (KB2670838) for windows 7
this one seems to be for windows 7 sp1 Platform Update for Windows 7 x64-Edition (KB2670838) Installation date: ‎2/‎26/‎2013 1:56 PM Update type: Recommended Install this update to resolve issues in Windows. For a complete listing of the issues that are included in this update, see the...
Windows Updates & Activation
IE10 Platform Preview 2
More - MSDN Blogs Download - http://go.microsoft.com/?linkid=9739661
News
iexplorer.exe Crashing - IE8, IE9 and sometimes IE10(Platform Preview)
I am having a terribly difficult time browsing because almost every time I open IE, I get an iexplorer.exe crash and it wont let me do anything. Sometimes I get to my home page, sometimes not. Sometimes I can open a 2nd tab / window. Never a 3rd or more... I've tried uninstall/reinstall...
Browsers & Mail


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 14:55.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App