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Windows 7: Windows 7 not genuine, error ox8004fe21


02 Mar 2013   #1

Windows 7 x64
 
 
Windows 7 not genuine, error ox8004fe21

Windows reports after about 3 years frequently that it isn't genuine.
This is the MGADIAG report:

Code:
 
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0x8004FE21
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-CRTXD-FK668-JH3DW
Windows Product Key Hash: FMCV78vf6jPs8gF7z6jcZurKX8A=
Windows Product ID: 00359-OEM-9811817-02183
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {D4025CBF-0B1E-4C52-AB54-18020876BF5E}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: Registered, 1.9.42.0
Signed By: Microsoft
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130104-1431
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 100 Genuine
Microsoft Office Enterprise 2007 - 100 Genuine
Microsoft Office Project Professional 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
File Mismatch: C:\Windows\system32\nl-NL\sppc.dll.mui[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\nl-NL\slc.dll.mui[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\nl-NL\sppuinotify.dll.mui[6.1.7600.16385], Hr = 0x80092003
File Mismatch: C:\Windows\system32\nl-NL\slui.exe.mui[6.1.7600.16385], Hr = 0x80092003
File Mismatch: C:\Windows\system32\nl-NL\sppcomapi.dll.mui[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\nl-NL\sppcommdlg.dll.mui[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\nl-NL\sppsvc.exe.mui[6.1.7600.16385], Hr = 0x80092003
File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x80092003
File Mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0], Hr = 0x80092003
File Mismatch: C:\Windows\system32\nl-NL\user32.dll.mui[6.1.7601.17514], Hr = 0x800b0100
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{D4025CBF-0B1E-4C52-AB54-18020876BF5E}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-JH3DW</PKey><PID>00359-OEM-9811817-02183</PID><PIDType>8</PIDType><SID>S-1-5-21-1522840400-1806896323-3943034856</SID><SYSTEM><Manufacturer>ASUSTeK Computer Inc.        </Manufacturer><Model>K72Jr</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>K72Jr.209</Version><SMBIOSVersion major="2" minor="6"/><Date>20100906000000.000000+000</Date></BIOS><HWID>DA343807018400FC</HWID><UserLCID>0413</UserLCID><SystemLCID>0413</SystemLCID><TimeZone>West-Europa (standaardtijd)(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>_ASUS_</OEMID><OEMTableID>Notebook</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>64BC76978749586</Val><Hash>GW6PzcEVEDTVKeO5Ym5UUm41dBk=</Hash><Pid>89388-707-0441865-65220</Pid><PidType>14</PidType></Product><Product GUID="{90120000-003B-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Project Professional 2007</Name><Ver>12</Ver><Val>3AB862DE70D8D86</Val><Hash>UfpXsJvSSVcPufbDdjd0NK73+ug=</Hash><Pid>89403-707-4159871-63702</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="3A" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  
Spsys.log Content: 0x80070002
Licensing Data-->
Versie van Software Licensing-service: 6.1.7601.17514
Naam: Windows(R) 7, HomePremium edition
Beschrijving: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
Activerings-id: 5e017a8a-f3f9-4167-b1bd-ba3e236a4d8f
Toepassings-id55c92734-d682-4d71-983e-d6ec3f16059f
Uitgebreide PID: 00359-00196-118-102183-02-1043-7601.0000-0602013
Installatie-id105123086402340923189651668983802762260514172736214424
URL van processorcertificaat: http://go.microsoft.com/fwlink/?LinkID=88338
URL van computercertificaat: http://go.microsoft.com/fwlink/?LinkID=88339
URL van gebruikte licentie: http://go.microsoft.com/fwlink/?LinkID=88341
URL van productcodecertificaat: http://go.microsoft.com/fwlink/?LinkID=88340
Gedeeltelijke productcode: JH3DW
Licentiestatus: licentie
Resterend aantal nieuwe Windows-activeringen: 3
Vertrouwde tijd: 2-3-2013 14:39:42
Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x000000000001EF60
Event Time Stamp: N/A
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
Tampered File: %systemroot%\system32\drivers\spsys.sys

HWID Data-->
HWID Hash Current: MAAAAAEAAQABAAEAAAACAAAAAwABAAEA6GHMLRJp+kKgzKA6Yj3+A4JQFLjw/Fxd
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name OEMID Value OEMTableID Value
  APIC   _ASUS_  Notebook
  FACP   _ASUS_  Notebook
  DBGP   _ASUS_  Notebook
  HPET   _ASUS_  Notebook
  MCFG   _ASUS_  Notebook
  ECDT   _ASUS_  Notebook
  SLIC   _ASUS_  Notebook
  SSDT   PmRef  CpuPm
How to solve this?

Regards, Peter


My System SpecsSystem Spec
.

02 Mar 2013   #2

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

My System SpecsSystem Spec
02 Mar 2013   #3

Windows 7 x64
 
 

Hi Noel,

Thanks for your reply.

I have looked at the site you posted and checked the MUI registry setting mentioned at Warning message when multilingual user interface (MUI) pack is installed in incorrect edition of Windows 7: "This copy of Windows is not genuine".
There is only one listed: nl-NL

This computer is an ASUS laptop, bought in The Netherlands and used with the Dutch language pack only.
This was never changed.

Best to contact Microsoft then?


Peter
My System SpecsSystem Spec
.


03 Mar 2013   #4

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Possibly
I'm intrigued, since you're the second person to have this problem with no apparent use of the hack.

Please run the following tools, and post the results.


Please run a full CHKDSK and SFC scan....

Click on Start > All Programs > Accessories
Right-click on the Command Prompt entry
Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

At the Command prompt, type

CHKDSK C: /R

and hit the Enter key.
You will be told that the drive is locked,
and the CHKDSK will run at he next boot - hit the Y key, press Enter, and then reboot.

The CHKDSK will take a few hours depending on the size of the drive, so be patient!

After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) -
then run the SFC.

SFC -System File Checker - Instructions
Click on Start > All Programs > Accessories
Right-click on the Command Prompt entry
Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

At the Command prompt, type

SFC /SCANNOW

and hit the Enter key

Wait for the scan to finish - make a note of any error messages - and then reboot.


Copy the CBS.log file created (C:\Windows\Logs\CBS\CBS.log) to your desktop (you can't manipulate it directly) and then compress the copy and attach it to a reply

Post a new MGADiag report with details of any error messages encountered.

Then.....

Please download and save the CheckSUR tool from http://support.microsoft.com/kb/947821
(you'll need to look in the details for Windows 7, downloading from the Microsoft Download Center)

Run it - The tool can take anywhere from 5 mins to a couple of hours to run (or 'Install') depending on how much it has to do, and may exit silently - it may appear to freeze for most of that time, but be patient.
The result is logged in the C:\Windows\Logs\CBS\CheckSUR.log file - and an archive …\checksur.persist.log file

Then zip the CheckSUR.log and attach it to a reply

My System SpecsSystem Spec
03 Mar 2013   #5

Windows 7 x64
 
 

Hi Noel,

I already used CHKDSK, SFC and CheckSUR.

Started them again:
I noticed that CHKDSK sometimes paused for about 10 seconds. Not sure if that might be a problem.
SFC finished without finding any problems.

Attached a rar of the CBS.log. (it's almost 12MB unpacked due to the earlier actions. The newest log actions starts at about 2013-03-03 12:56)

Below a new log of MGADIAG:
Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0x8004FE21
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-CRTXD-FK668-JH3DW
Windows Product Key Hash: FMCV78vf6jPs8gF7z6jcZurKX8A=
Windows Product ID: 00359-OEM-9811817-02183
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {D4025CBF-0B1E-4C52-AB54-18020876BF5E}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: Registered, 1.9.42.0
Signed By: Microsoft
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130104-1431
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Enterprise 2007 - 100 Genuine
Microsoft Office Project Professional 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\nl-NL\sppc.dll.mui[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\nl-NL\slc.dll.mui[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\nl-NL\sppuinotify.dll.mui[6.1.7600.16385], Hr = 0x80092003
File Mismatch: C:\Windows\system32\nl-NL\slui.exe.mui[6.1.7600.16385], Hr = 0x80092003
File Mismatch: C:\Windows\system32\nl-NL\sppcomapi.dll.mui[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\nl-NL\sppcommdlg.dll.mui[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\nl-NL\sppsvc.exe.mui[6.1.7600.16385], Hr = 0x80092003
File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x80092003
File Mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0], Hr = 0x80092003
File Mismatch: C:\Windows\system32\nl-NL\user32.dll.mui[6.1.7601.17514], Hr = 0x800b0100

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{D4025CBF-0B1E-4C52-AB54-18020876BF5E}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-JH3DW</PKey><PID>00359-OEM-9811817-02183</PID><PIDType>8</PIDType><SID>S-1-5-21-1522840400-1806896323-3943034856</SID><SYSTEM><Manufacturer>ASUSTeK Computer Inc.        </Manufacturer><Model>K72Jr</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>K72Jr.209</Version><SMBIOSVersion major="2" minor="6"/><Date>20100906000000.000000+000</Date></BIOS><HWID>DA343807018400FC</HWID><UserLCID>0413</UserLCID><SystemLCID>0413</SystemLCID><TimeZone>West-Europa (standaardtijd)(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>_ASUS_</OEMID><OEMTableID>Notebook</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>64BC76978749586</Val><Hash>GW6PzcEVEDTVKeO5Ym5UUm41dBk=</Hash><Pid>89388-707-0441865-65220</Pid><PidType>14</PidType></Product><Product GUID="{90120000-003B-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Project Professional 2007</Name><Ver>12</Ver><Val>3AB862DE70D8D86</Val><Hash>UfpXsJvSSVcPufbDdjd0NK73+ug=</Hash><Pid>89403-707-4159871-63702</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="3A" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Versie van Software Licensing-service: 6.1.7601.17514

Naam: Windows(R) 7, HomePremium edition
Beschrijving: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
Activerings-id: 5e017a8a-f3f9-4167-b1bd-ba3e236a4d8f
Toepassings-id55c92734-d682-4d71-983e-d6ec3f16059f
Uitgebreide PID: 00359-00196-118-102183-02-1043-7601.0000-0602013
Installatie-id098086052545514096698453775753104315357160793391178232
URL van processorcertificaat: http://go.microsoft.com/fwlink/?LinkID=88338
URL van computercertificaat: http://go.microsoft.com/fwlink/?LinkID=88339
URL van gebruikte licentie: http://go.microsoft.com/fwlink/?LinkID=88341
URL van productcodecertificaat: http://go.microsoft.com/fwlink/?LinkID=88340
Gedeeltelijke productcode: JH3DW
Licentiestatus: licentie
Resterend aantal nieuwe Windows-activeringen: 3
Vertrouwde tijd: 3-3-2013 13:34:19

Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x000000000001EF60
Event Time Stamp: N/A
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
Tampered File: %systemroot%\system32\drivers\spsys.sys


HWID Data-->
HWID Hash Current: MAAAAAEAAQABAAEAAAACAAAAAwABAAEA6GHMLcYI+kI24aA6Yj3+A4JQFLjw/Fxd

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            _ASUS_        Notebook
  FACP            _ASUS_        Notebook
  DBGP            _ASUS_        Notebook
  HPET            _ASUS_        Notebook
  MCFG            _ASUS_        Notebook
  ECDT            _ASUS_        Notebook
  SLIC            _ASUS_        Notebook
  SSDT            PmRef        CpuPm
Still the same validation error code.


Regards, Peter
My System SpecsSystem Spec
03 Mar 2013   #6

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

This could be due to corruption in the SoftwareDistribution folder - the problem with that the conventional cure can lead to problems later on, if not handled properly, and you will lose your Update history (but the updates will still be installed, and viewable in the Installed Updates listing).

Open an Elevated Command Prompt
Run the following commands

NET STOP WUAUSERV
REN C:\WINDOWS\SoftwareDistribution SDOLD
NET START WUAUSERV

wait 15 minutes, and reboot
then wait 10 minutes,

Run an MGADiag report, and post the result.

Then open Windows Updates, and run a Check for Updates.

Assuming some are found,
Install only the oldest update found - and reboot once installed
then go back to Windows updates and install the others.
My System SpecsSystem Spec
03 Mar 2013   #7

Windows 7 x64
 
 

New MGADIAG log:
Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0x8004FE21
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-CRTXD-FK668-JH3DW
Windows Product Key Hash: FMCV78vf6jPs8gF7z6jcZurKX8A=
Windows Product ID: 00359-OEM-9811817-02183
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {D4025CBF-0B1E-4C52-AB54-18020876BF5E}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: Registered, 1.9.42.0
Signed By: Microsoft
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130104-1431
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Enterprise 2007 - 100 Genuine
Microsoft Office Project Professional 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\nl-NL\sppc.dll.mui[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\nl-NL\slc.dll.mui[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\nl-NL\sppuinotify.dll.mui[6.1.7600.16385], Hr = 0x80092003
File Mismatch: C:\Windows\system32\nl-NL\slui.exe.mui[6.1.7600.16385], Hr = 0x80092003
File Mismatch: C:\Windows\system32\nl-NL\sppcomapi.dll.mui[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\nl-NL\sppcommdlg.dll.mui[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\nl-NL\sppsvc.exe.mui[6.1.7600.16385], Hr = 0x80092003
File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x80092003
File Mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0], Hr = 0x80092003
File Mismatch: C:\Windows\system32\nl-NL\user32.dll.mui[6.1.7601.17514], Hr = 0x800b0100

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{D4025CBF-0B1E-4C52-AB54-18020876BF5E}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-JH3DW</PKey><PID>00359-OEM-9811817-02183</PID><PIDType>8</PIDType><SID>S-1-5-21-1522840400-1806896323-3943034856</SID><SYSTEM><Manufacturer>ASUSTeK Computer Inc.        </Manufacturer><Model>K72Jr</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>K72Jr.209</Version><SMBIOSVersion major="2" minor="6"/><Date>20100906000000.000000+000</Date></BIOS><HWID>DA343807018400FC</HWID><UserLCID>0413</UserLCID><SystemLCID>0413</SystemLCID><TimeZone>West-Europa (standaardtijd)(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>_ASUS_</OEMID><OEMTableID>Notebook</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>64BC76978749586</Val><Hash>GW6PzcEVEDTVKeO5Ym5UUm41dBk=</Hash><Pid>89388-707-0441865-65220</Pid><PidType>14</PidType></Product><Product GUID="{90120000-003B-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Project Professional 2007</Name><Ver>12</Ver><Val>3AB862DE70D8D86</Val><Hash>UfpXsJvSSVcPufbDdjd0NK73+ug=</Hash><Pid>89403-707-4159871-63702</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="3A" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Versie van Software Licensing-service: 6.1.7601.17514

Naam: Windows(R) 7, HomePremium edition
Beschrijving: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
Activerings-id: 5e017a8a-f3f9-4167-b1bd-ba3e236a4d8f
Toepassings-id55c92734-d682-4d71-983e-d6ec3f16059f
Uitgebreide PID: 00359-00196-118-102183-02-1043-7601.0000-0602013
Installatie-id098086052545514096698453775753104315357160793391178232
URL van processorcertificaat: http://go.microsoft.com/fwlink/?LinkID=88338
URL van computercertificaat: http://go.microsoft.com/fwlink/?LinkID=88339
URL van gebruikte licentie: http://go.microsoft.com/fwlink/?LinkID=88341
URL van productcodecertificaat: http://go.microsoft.com/fwlink/?LinkID=88340
Gedeeltelijke productcode: JH3DW
Licentiestatus: licentie
Resterend aantal nieuwe Windows-activeringen: 3
Vertrouwde tijd: 3-3-2013 15:36:54

Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x000000000001EF60
Event Time Stamp: N/A
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
Tampered File: %systemroot%\system32\drivers\spsys.sys


HWID Data-->
HWID Hash Current: MAAAAAEAAQABAAEAAAACAAAAAwABAAEA6GHMLcYI+kI24aA6Yj3+A4JQFLjw/Fxd

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            _ASUS_        Notebook
  FACP            _ASUS_        Notebook
  DBGP            _ASUS_        Notebook
  HPET            _ASUS_        Notebook
  MCFG            _ASUS_        Notebook
  ECDT            _ASUS_        Notebook
  SLIC            _ASUS_        Notebook
  SSDT            PmRef        CpuPm
Still the same result.

Windows Updates shows the same updates.
The oldest available update is KB2661254
Tried to install it but the resultcode is 8E5E0147

EDIT:
Below the logfile of C:\Windows\SoftwareDistribution\ReportingEvents.log:
Code:
{3873E30F-C459-40E8-8723-5DF49CFB0AD2}    2013-03-03 15:10:00:115+0100    1    148    101    {00000000-0000-0000-0000-000000000000}    0    8024a005    AutomaticUpdates    Failure    Software Synchronization    Windows Update Client failed to detect with error 0x8024a005.
{DA8DFD01-80B5-418C-99F4-A29289BA601D}    2013-03-03 15:33:17:526+0100    1    147    101    {00000000-0000-0000-0000-000000000000}    0    0    AutomaticUpdates    Success    Software Synchronization    Windows Update Client successfully detected 7 updates.
{D0F45A0F-6B54-41EE-BF34-9F2E7503D507}    2013-03-03 15:34:10:832+0100    1    161    106    {726B7201-862A-4FDE-9B12-F36B38323A6F}    104    8e5e0147    AutomaticUpdates    Failure    Content Download    Error: Download failed.
{6A390EFF-643E-44E8-9AF9-E73C8C021FDA}    2013-03-03 15:34:22:766+0100    1    161    106    {49DDEC56-93F2-48E7-98AF-ECD54526D34C}    200    8e5e0147    AutomaticUpdates    Failure    Content Download    Error: Download failed.
{F8C997B5-2722-4EAC-B02C-E7D510747482}    2013-03-03 15:34:24:778+0100    1    162    101    {0B595E59-CFEA-43BF-96E5-37F352D1CC40}    202    0    AutomaticUpdates    Success    Content Download    Download succeeded.
{61E388D5-D048-417C-B64A-B45833979321}    2013-03-03 15:34:25:121+0100    1    188    102    {00000000-0000-0000-0000-000000000000}    0    0    AutomaticUpdates    Success    Content Install    Installation Ready: The following updates are downloaded and ready for installation. This computer is currently scheduled to install these updates on ‎zondag ‎3 ‎maart ‎2013 at 17:00:  - KB2790655: Beveiligingsupdate voor Windows 7 voor x64-systemen
{FE16ED48-5447-4211-9B09-420E4390FED1}    2013-03-03 15:34:30:332+0100    1    161    106    {F92C8766-DA08-4E0D-841D-1F36D3270CD3}    201    8e5e0147    AutomaticUpdates    Failure    Content Download    Error: Download failed.
{BC771119-2100-4E7F-BB78-1380517E9A37}    2013-03-03 15:34:30:737+0100    1    188    102    {00000000-0000-0000-0000-000000000000}    0    0    AutomaticUpdates    Success    Content Install    Installation Ready: The following updates are downloaded and ready for installation. This computer is currently scheduled to install these updates on ‎zondag ‎3 ‎maart ‎2013 at 17:00:  - KB2790655: Beveiligingsupdate voor Windows 7 voor x64-systemen
{3C4201D9-DC22-4769-8A37-5DC1523914F5}    2013-03-03 15:34:37:976+0100    1    161    106    {82D6547E-9F9C-47D8-8040-6A43E5A18C9E}    200    8e5e0147    AutomaticUpdates    Failure    Content Download    Error: Download failed.
{AAC08BBF-9F99-4112-A0BA-3C7F2F5B9A2D}    2013-03-03 15:34:38:943+0100    1    188    102    {00000000-0000-0000-0000-000000000000}    0    0    AutomaticUpdates    Success    Content Install    Installation Ready: The following updates are downloaded and ready for installation. This computer is currently scheduled to install these updates on ‎zondag ‎3 ‎maart ‎2013 at 17:00:  - KB2790655: Beveiligingsupdate voor Windows 7 voor x64-systemen
{CFA3C488-701F-4D07-85F0-07789F641405}    2013-03-03 15:34:47:086+0100    1    161    106    {499FC6E1-F6DE-4E4C-B98D-41CA21BEE49B}    201    8e5e0147    AutomaticUpdates    Failure    Content Download    Error: Download failed.
{7E80E56C-392E-40F1-9723-0AB1BF85A2D9}    2013-03-03 15:34:47:648+0100    1    188    102    {00000000-0000-0000-0000-000000000000}    0    0    AutomaticUpdates    Success    Content Install    Installation Ready: The following updates are downloaded and ready for installation. This computer is currently scheduled to install these updates on ‎zondag ‎3 ‎maart ‎2013 at 17:00:  - KB2790655: Beveiligingsupdate voor Windows 7 voor x64-systemen
{0B140861-6066-4498-9DE3-E40237182613}    2013-03-03 15:40:55:973+0100    1    147    101    {00000000-0000-0000-0000-000000000000}    0    0    AutomaticUpdates    Success    Software Synchronization    Windows Update Client successfully detected 7 updates.
{9189E302-1740-4D57-9DBC-64F486D30615}    2013-03-03 15:41:08:952+0100    1    161    106    {726B7201-862A-4FDE-9B12-F36B38323A6F}    104    8e5e0147    AutomaticUpdates    Failure    Content Download    Error: Download failed.
{160E8068-A52B-4D7E-B2D9-80CB12215066}    2013-03-03 15:41:10:247+0100    1    188    102    {00000000-0000-0000-0000-000000000000}    0    0    AutomaticUpdates    Success    Content Install    Installation Ready: The following updates are downloaded and ready for installation. This computer is currently scheduled to install these updates on ‎zondag ‎3 ‎maart ‎2013 at 17:00:  - KB2790655: Beveiligingsupdate voor Windows 7 voor x64-systemen
{39DBC39C-4DD6-4C8B-9332-7F5D1B6DE72B}    2013-03-03 15:41:19:966+0100    1    161    106    {49DDEC56-93F2-48E7-98AF-ECD54526D34C}    200    8e5e0147    AutomaticUpdates    Failure    Content Download    Error: Download failed.
{7A05A4E6-559E-4895-B9BC-7B84E7615E43}    2013-03-03 15:41:20:465+0100    1    188    102    {00000000-0000-0000-0000-000000000000}    0    0    AutomaticUpdates    Success    Content Install    Installation Ready: The following updates are downloaded and ready for installation. This computer is currently scheduled to install these updates on ‎zondag ‎3 ‎maart ‎2013 at 17:00:  - KB2790655: Beveiligingsupdate voor Windows 7 voor x64-systemen
{DDFC96CC-9049-48F7-8A96-0E3989227192}    2013-03-03 15:41:25:441+0100    1    161    106    {F92C8766-DA08-4E0D-841D-1F36D3270CD3}    201    8e5e0147    AutomaticUpdates    Failure    Content Download    Error: Download failed.
{E0A41146-A526-4693-A77B-63FD2BFD8B64}    2013-03-03 15:41:25:488+0100    1    188    102    {00000000-0000-0000-0000-000000000000}    0    0    AutomaticUpdates    Success    Content Install    Installation Ready: The following updates are downloaded and ready for installation. This computer is currently scheduled to install these updates on ‎zondag ‎3 ‎maart ‎2013 at 17:00:  - KB2790655: Beveiligingsupdate voor Windows 7 voor x64-systemen
{21BBED40-BDF1-40EA-93A1-F4EE341CF29A}    2013-03-03 15:41:31:323+0100    1    161    106    {82D6547E-9F9C-47D8-8040-6A43E5A18C9E}    200    8e5e0147    AutomaticUpdates    Failure    Content Download    Error: Download failed.
{1FFDB924-D01E-4931-B17F-09B9B40E0078}    2013-03-03 15:41:31:572+0100    1    188    102    {00000000-0000-0000-0000-000000000000}    0    0    AutomaticUpdates    Success    Content Install    Installation Ready: The following updates are downloaded and ready for installation. This computer is currently scheduled to install these updates on ‎zondag ‎3 ‎maart ‎2013 at 17:00:  - KB2790655: Beveiligingsupdate voor Windows 7 voor x64-systemen
{88CBE57B-D8EF-4C35-93B6-C0CE842AC441}    2013-03-03 15:41:37:984+0100    1    161    106    {499FC6E1-F6DE-4E4C-B98D-41CA21BEE49B}    201    8e5e0147    AutomaticUpdates    Failure    Content Download    Error: Download failed.
{11527957-A90F-46AD-96AC-0664113D10F9}    2013-03-03 15:41:38:468+0100    1    188    102    {00000000-0000-0000-0000-000000000000}    0    0    AutomaticUpdates    Success    Content Install    Installation Ready: The following updates are downloaded and ready for installation. This computer is currently scheduled to install these updates on ‎zondag ‎3 ‎maart ‎2013 at 17:00:  - KB2790655: Beveiligingsupdate voor Windows 7 voor x64-systemen
{0E8F4561-7606-4069-B5EA-BC989B05A5CB}    2013-03-03 15:43:27:108+0100    1    161    106    {726B7201-862A-4FDE-9B12-F36B38323A6F}    104    8e5e0147    AutomaticUpdatesWuApp    Failure    Content Download    Error: Download failed.
{98CF9732-CA98-481A-87CA-8546C2B59FBB}    2013-03-03 15:43:27:763+0100    1    188    102    {00000000-0000-0000-0000-000000000000}    0    0    AutomaticUpdates    Success    Content Install    Installation Ready: The following updates are downloaded and ready for installation. This computer is currently scheduled to install these updates on ‎zondag ‎3 ‎maart ‎2013 at 17:00:  - KB2790655: Beveiligingsupdate voor Windows 7 voor x64-systemen
Hope that helps.

Regards, Peter
My System SpecsSystem Spec
03 Mar 2013   #8

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

There seems to be a disconnect between server and client - and the files are not properly downloading.
Such things are often the result of badly-behaved security software.

What is your current Anti-Virus?
What other Anti-Virus programs have EVER been installed?
What other security software is installed?
My System SpecsSystem Spec
03 Mar 2013   #9

Windows 7 x64
 
 

Hi Noel,

Quote:
There seems to be a disconnect between server and client - and the files are not properly downloading.
That's weird. Windows Updates says, downloading, creating resore point, installing and than displays the failure code!

"What is your current Anti-Virus?"
AVG2013

Disabled it and tried to install the update again which results in the same errorcode.
"What other Anti-Virus programs have EVER been installed?"
Unknown, i don't see any remaining AV folders.

"What other security software is installed?"
Windows Defender -> disabled
Malware Bytes (MBAM) -> only on-demand

If I try to install KB2790655, the errorcode is 80070490


Peter
My System SpecsSystem Spec
03 Mar 2013   #10

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

I take it this isn't your machine, then?
I suppose we'd better run through the uninstallers for the 'usual suspects' then - Norton, McAfee, and Avast... and consider also removing AVG (is this the paid version, or the free one?)


Download the Avast removal utility from here http://www.avast.com/uninstall-utility
Follow the instructions for running it, and when complete, reboot the machine.

Download the McAfee removal tool from:

http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe

Click Save, and save the file to a folder on your computer.
Navigate to the folder where you saved the file.
right-click on MCPR.exe and select 'Run as Administrator' to run the removal tool.

when complete, reboot.


Download the Norton Removal Tool from here https://www-secure.symantec.com/norton-support/jsp/help-solutions.jsp?lg=english&ct=united+states&docid=20080710133834EN&product=home&version=1&pvid=f-home

Close all other programs, then run the tool. When it's complete, reboot the machine whether it asks for it or not.

After the reboot, open an Elevated Command Prompt, and run the following command

NETSH WINSOCK RESET

You'll be advised to reboot - do so.
then post another MGADiag report.

If you want to try removing AVG as well, uninstall it first, using the Control Panel entry, then run BOTH the AVG 2012 and AVG2013 remover tools from http://www.avg.com/us-en/utilities , then reboot run another MGADiag report.

Then you can reinstall AVG (MSE can't be installed while the system still shows as non-genuine, or I'd suggest that as a temporary measure)
My System SpecsSystem Spec
Reply

 Windows 7 not genuine, error ox8004fe21




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