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Windows 7: Code 8007065E when installing KB2778344


04 Mar 2013   #1

Windows 7 x64 SP1
 
 
Code 8007065E when installing KB2778344

Code 8007065E: Windows Update encountered an unknown error.

Steps I've tried so far:
1. SFC /scannow - Windows Resource Protection did not find any integrity violations.
2. Reboot into Clean Startup (No non-Microsoft Services or startup
3. Disable Antivirus (AVG Free)
4. Download and Run Windows Update Readiness Hotfix
5. Download Manual Update Installation file and attempt to install (Windows6.1-KB2778344-x64.msu): fails
6. extract contents of Windows6.1-KB2778344-x64.msu to folder
7. copy files from cab into appropriate folders according to 'checksur.log' file under 'Unavailable repair files:'

I was able to find all files in the extracted download except the following:
Unavailable repair files:
servicing\packages\Package_for_KB2778344~31bf3856ad364e35~amd64~~6.1.1.0.mum
servicing\packages\Package_for_KB2778344~31bf3856ad364e35~amd64~~6.1.1.0.mum
servicing\packages\Package_for_KB2778344~31bf3856ad364e35~amd64~~6.1.1.0.cat
servicing\packages\Package_for_KB2778344~31bf3856ad364e35~amd64~~6.1.1.0.cat
I see the 'rtm' version of these files, but could not locate these specific file names...
I am hoping someone can help me get these last few files into place so this update will successfully install.
Thanks!



Attached Thumbnails
Code  8007065E when installing KB2778344-wu-issue.png   Code  8007065E when installing KB2778344-wu-issue2.png  
My System SpecsSystem Spec
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04 Mar 2013   #2

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

The files you were unable to find are the ones just named 'update.mum/cat' in the extracted data
rename them, and install them in the same way as the others.
My System SpecsSystem Spec
04 Mar 2013   #3

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

.... and well done, by the way!
My System SpecsSystem Spec
.


04 Mar 2013   #4

Windows 7 x64 SP1
 
 

Thank you! This is the first time repairing the Update Servicing That worked to get the update to install. I have to wait a little while before I can reboot, but I'll post an update shortly.
Thanks again!
-Scott
My System SpecsSystem Spec
04 Mar 2013   #5

Windows 7 x64 SP1
 
 

Perfect. I was able to install the Update and the reboot finalized everything. Thanks for your help!
My System SpecsSystem Spec
04 Mar 2013   #6

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

You're welcome!
There's very few brave enough to try and do it themselves - so very well done, for even attempting it. and even more so for getting it right!
My System SpecsSystem Spec
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 Code 8007065E when installing KB2778344




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