Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Code 8007065E when installing KB2778344

04 Mar 2013   #1
APEXIt

Windows 7 x64 SP1
 
 
Code 8007065E when installing KB2778344

Code 8007065E: Windows Update encountered an unknown error.

Steps I've tried so far:
1. SFC /scannow - Windows Resource Protection did not find any integrity violations.
2. Reboot into Clean Startup (No non-Microsoft Services or startup
3. Disable Antivirus (AVG Free)
4. Download and Run Windows Update Readiness Hotfix
5. Download Manual Update Installation file and attempt to install (Windows6.1-KB2778344-x64.msu): fails
6. extract contents of Windows6.1-KB2778344-x64.msu to folder
7. copy files from cab into appropriate folders according to 'checksur.log' file under 'Unavailable repair files:'

I was able to find all files in the extracted download except the following:
Unavailable repair files:
servicing\packages\Package_for_KB2778344~31bf3856ad364e35~amd64~~6.1.1.0.mum
servicing\packages\Package_for_KB2778344~31bf3856ad364e35~amd64~~6.1.1.0.mum
servicing\packages\Package_for_KB2778344~31bf3856ad364e35~amd64~~6.1.1.0.cat
servicing\packages\Package_for_KB2778344~31bf3856ad364e35~amd64~~6.1.1.0.cat
I see the 'rtm' version of these files, but could not locate these specific file names...
I am hoping someone can help me get these last few files into place so this update will successfully install.
Thanks!




Attached Thumbnails
-wu-issue.png   -wu-issue2.png  
My System SpecsSystem Spec
04 Mar 2013   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

The files you were unable to find are the ones just named 'update.mum/cat' in the extracted data
rename them, and install them in the same way as the others.
My System SpecsSystem Spec
04 Mar 2013   #3
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

.... and well done, by the way!
My System SpecsSystem Spec
04 Mar 2013   #4
APEXIt

Windows 7 x64 SP1
 
 

Thank you! This is the first time repairing the Update Servicing That worked to get the update to install. I have to wait a little while before I can reboot, but I'll post an update shortly.
Thanks again!
-Scott
My System SpecsSystem Spec
04 Mar 2013   #5
APEXIt

Windows 7 x64 SP1
 
 

Perfect. I was able to install the Update and the reboot finalized everything. Thanks for your help!
My System SpecsSystem Spec
04 Mar 2013   #6
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

You're welcome!
There's very few brave enough to try and do it themselves - so very well done, for even attempting it. and even more so for getting it right!
My System SpecsSystem Spec
Reply

 Code 8007065E when installing KB2778344




Thread Tools





Similar help and support threads
Thread Forum
Update Errors 800b0100, 8007065e.
Hope Everyone had a Great Christmas! Let me start with This is a new build (about my 10th) All looked good until I got to the last 6 updates, then they started to fail. I've also just noticed that IE will crash randomly. I've gone through SURT A couple times, tried a UPGRADE to reinstall...
Windows Updates & Activation
Windows 7 update failed. Error 8007065E
My computer fails to install the update for windows 7 for 64x-based systems (KB2761217) The error code is 8007065E I've tried the windows fixit program and the problem still persists. Attached is the CBS.log Can I get some help please =)
Windows Updates & Activation
Windows Update Error Code 800B0100 and 8007065E
Hi, Since this week i'm having issue with Windows Update. I have four updates that failed. The error i got is: 800B0100 and 8007065E. I've ran the SURT Tool which gave me this: ================================= Checking System Update Readiness. Binary Version 6.1.7601.21645 Package...
Windows Updates & Activation
BSODs with KB2778344
This morning when booting I got a notification of new updates. As they (11) were downloading and installing I got a Critical Error 41 but the pc restarted without my intervention. Going back in to Updates revealed 5 updates had failed. On resuming the process, 4 of the 5 failures installed...
Windows Updates & Activation
Windows Update errors Code 800B0100 and Code 8007065E, tried everythin
Hello, I am receiving the titled errors during windows update, I checked at windows support and tried every answer given there with no success. in addition, i think that this might be the cause that BattleField 3 crashes all the time.
Windows Updates & Activation
Windows unable to update: error code : 8007065E
Hello, I have attempted to update windows 7 with the : Security update for windows 7 for X64 systems (KB2619339) with only failed results. the error code is : 8007065E I have CBS logs WINDOWS resource protection found corrupt files but was unable to fix some of them. Any help is...
Windows Updates & Activation

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 18:24.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App