Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Windows Not Genuine Nag Screen - PC out of storage

06 Mar 2013   #11
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

That's OK - the folders don't change
Thanks for the detail on how you managed to work around it - that was definitely the way to go


Some of the files are now fixed - but there's a couple that didn't seem to 'take' for some reason.

Please run another SFC /SCANNOW and post the new CBS.log - that will give me a clean version to work from.
Your MGADiag report is now showing as genuine -so you shouldn't be seeing notifications any more.


My System SpecsSystem Spec
.
06 Mar 2013   #12
allyroger

Windows 7 Ultimate 64 bit
 
 

Thanks Noel

Here is the cbs log after running sfc again. also, below is the latest MGADiag report.

Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-PHG9M-49G3P-DGQGF
Windows Product Key Hash: dle/BRmDaGEEc376qpK6eaEckBY=
Windows Product ID: 00426-292-3586346-85167
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {D73BA89A-CAA7-4454-85A9-6BD5CA669464}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130104-1431
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Users\Ally\AppData\Local\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{D73BA89A-CAA7-4454-85A9-6BD5CA669464}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-DGQGF</PKey><PID>00426-292-3586346-85167</PID><PIDType>5</PIDType><SID>S-1-5-21-2991815051-882960362-2897927280</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>P67A-UD4-B3</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F3</Version><SMBIOSVersion major="2" minor="4"/><Date>20110331000000.000000+000</Date></BIOS><HWID>BD363707018400FE</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>AUS Eastern Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: ac96e1a8-6cc4-4310-a4ff-332ce77fb5b8
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00170-292-358634-00-3081-7600.0000-0662011
Installation ID: 014273172933039322856175556631986463448065599763897261
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: DGQGF
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 7/03/2013 7:56:33 AM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 3:7:2013 03:22
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: NgAAAAIAAgABAAEAAQADAAAAAgABAAEAln2GSBSNdxaUimoDDJpkDNAcYj2Q4aXZ7tJCZy5z

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			GBT   		GBTUACPI
  FACP			GBT   		GBTUACPI
  HPET			GBT   		GBTUACPI
  MCFG			GBT   		GBTUACPI
  ASPT			GBT   		PerfTune
  SSPT			GBT   		SsptHead
  EUDS			GBT   		
  MATS			GBT   		
  TAMG			GBT   		GBT   B0
  SSDT			INTEL		PPM RCM
My System SpecsSystem Spec
06 Mar 2013   #13
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

The remaining files requiring attention are
Code:
 Line 19468: 2013-03-07 07:30:42, Info                  CSI    0000032a [SR] Beginning Verify and Repair transaction
 Line 19469: 2013-03-07 07:30:42, Info                  CSI    0000032b [SR] Cannot repair member file [l:42{21}]"about_scopes.help.txt" of Microsoft-Windows-PowerShell-PreLoc.Resources, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_IA32_ON_WIN64 (10), Culture = [l:10{5}]"en-US", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
 Line 19470: 2013-03-07 07:30:42, Info                  CSI    0000032c [SR] Cannot repair member file [l:42{21}]"about_arrays.help.txt" of Microsoft-Windows-PowerShell-PreLoc.Resources, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_IA32_ON_WIN64 (10), Culture = [l:10{5}]"en-US", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
 Line 19471: 2013-03-07 07:30:42, Info                  CSI    0000032d [SR] Cannot repair member file [l:58{29}]"about_Reserved_Words.help.txt" of Microsoft-Windows-PowerShell-PreLoc.Resources, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_IA32_ON_WIN64 (10), Culture = [l:10{5}]"en-US", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
 Line 19472: 2013-03-07 07:30:42, Info                  CSI    0000032e [SR] Cannot repair member file [l:56{28}]"about_remote_output.help.txt" of Microsoft-Windows-PowerShell-PreLoc.Resources, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_IA32_ON_WIN64 (10), Culture = [l:10{5}]"en-US", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
 Line 19473: 2013-03-07 07:30:42, Info                  CSI    0000032f [SR] Cannot repair member file [l:70{35}]"about_Comparison_Operators.help.txt" of Microsoft-Windows-PowerShell-PreLoc.Resources, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_IA32_ON_WIN64 (10), Culture = [l:10{5}]"en-US", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
 Line 19474: 2013-03-07 07:30:42, Info                  CSI    00000330 [SR] Cannot repair member file [l:52{26}]"about_WMI_Cmdlets.help.txt" of Microsoft-Windows-PowerShell-PreLoc.Resources, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_IA32_ON_WIN64 (10), Culture = [l:10{5}]"en-US", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
 Line 19475: 2013-03-07 07:30:42, Info                  CSI    00000331 [SR] Cannot repair member file [l:108{54}]"Microsoft.PowerShell.Commands.Diagnostics.dll-Help.xml" of Microsoft-Windows-PowerShell-PreLoc.Resources, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_IA32_ON_WIN64 (10), Culture = [l:10{5}]"en-US", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
 Line 19476: 2013-03-07 07:30:42, Info                  CSI    00000332 [SR] Cannot repair member file [l:54{27}]"about_transactions.help.txt" of Microsoft-Windows-PowerShell-PreLoc.Resources, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_IA32_ON_WIN64 (10), Culture = [l:10{5}]"en-US", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
 Line 19477: 2013-03-07 07:30:42, Info                  CSI    00000333 [SR] Cannot repair member file [l:42{21}]"about_scopes.help.txt" of Microsoft-Windows-PowerShell-PreLoc.Resources, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_IA32_ON_WIN64 (10), Culture = [l:10{5}]"en-US", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
In case you hadn't noticed, your machine is showing as genuine now - so you shouldn't be getting any notifications.

I don't know why these files are resisting replacement - I've been seeing a few threads with such problems over the past few days, so I'm beginning to suspect malware affecting either the files, or the registry (but I'll check that I didn't post the wrong files anyhow)

back soon.
My System SpecsSystem Spec
.

06 Mar 2013   #14
allyroger

Windows 7 Ultimate 64 bit
 
 

Thank You Noel, I certainly haven't seen any messages and that was my query so thank you for your knowledge, clear instructions and patience. Your last comment worries me a bit though..!
My System SpecsSystem Spec
06 Mar 2013   #15
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

So far as I can see, the files I posted are the right ones.

Please run the following commands, and post the results

Code:
 
DIR C:\Windows\about_arrays.help.txt /S
DIR C:\Windows\about_arrays.help.txt /AR /S
ICACLS C:\Windows\winsxs\about_arrays.help.txt /T
ICACLS C:\Windows\winsxs\wow64_microsoft-windows-p..ll-preloc.resources_31bf3856ad364e35_6.1.7600.16385_en-us_27fbee50ef7f6588
They will each take a minute or two to run - please wait until the prompt and cursor reappear before posting the output
My System SpecsSystem Spec
06 Mar 2013   #16
allyroger

Windows 7 Ultimate 64 bit
 
 

Here are the results

Code:
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Users\Ally>DIR C:\Windows\about_arrays.help.txt /S
 Volume in drive C has no label.
 Volume Serial Number is 2C8E-02F3

 Directory of C:\Windows\System32\WindowsPowerShell\v1.0\en-US

11/06/2009  08:40 AM             8,667 about_arrays.help.txt
               1 File(s)          8,667 bytes

 Directory of C:\Windows\SysWOW64\WindowsPowerShell\v1.0\en-US

10/06/2009  10:22 PM             8,667 about_arrays.help.txt
               1 File(s)          8,667 bytes

 Directory of C:\Windows\winsxs\amd64_microsoft-windows-p..ll-preloc.resources_3
1bf3856ad364e35_6.1.7600.16385_en-us_1da743febb1ea38d

11/06/2009  08:40 AM             8,667 about_arrays.help.txt
               1 File(s)          8,667 bytes

 Directory of C:\Windows\winsxs\wow64_microsoft-windows-p..ll-preloc.resources_3
1bf3856ad364e35_6.1.7600.16385_en-us_27fbee50ef7f6588

10/06/2009  10:22 PM             8,667 about_arrays.help.txt
               1 File(s)          8,667 bytes

 Directory of C:\Windows\winxs\wow64_microsoft-windows-p..ll-preloc.resources_31
bf3856ad364e35_6.1.7600.16385_en-us_27fbee50ef7f6588

10/06/2009  10:22 PM             8,667 about_arrays.help.txt
               1 File(s)          8,667 bytes

     Total Files Listed:
               5 File(s)         43,335 bytes
               0 Dir(s)  935,973,679,104 bytes free

C:\Users\Ally>DIR C:\Windows\about_arrays.help.txt /AR /S
 Volume in drive C has no label.
 Volume Serial Number is 2C8E-02F3
File Not Found

C:\Users\Ally>ICACLS C:\Windows\winsxs\about_arrays.help.txt /T
C:\Windows\winsxs\amd64_microsoft-windows-p..ll-preloc.resources_31bf3856ad364e3
5_6.1.7600.16385_en-us_1da743febb1ea38d\about_arrays.help.txt NT SERVICE\Trusted
Installer:(F)

                                                              BUILTIN\Administra
tors:(RX)

                                                              NT AUTHORITY\SYSTE
M:(RX)

                                                              BUILTIN\Users:(RX)


C:\Windows\winsxs\wow64_microsoft-windows-p..ll-preloc.resources_31bf3856ad364e3
5_6.1.7600.16385_en-us_27fbee50ef7f6588\about_arrays.help.txt NT SERVICE\Trusted
Installer:(F)

                                                              BUILTIN\Administra
tors:(RX)

                                                              NT AUTHORITY\SYSTE
M:(RX)

                                                              BUILTIN\Users:(RX)


Successfully processed 2 files; Failed processing 0 files

C:\Users\Ally>ICACLS C:\Windows\winsxs\wow64_microsoft-windows-p..ll-preloc.reso
urces_31bf3856ad364e35_6.1.7600.16385_en-us_27fbee50ef7f6588
C:\Windows\winsxs\wow64_microsoft-windows-p..ll-preloc.resources_31bf3856ad364e3
5_6.1.7600.16385_en-us_27fbee50ef7f6588 NT SERVICE\TrustedInstaller:(I)(OI)(CI)(
F)

                                        BUILTIN\Administrators:(I)(OI)(CI)(RX)

                                        NT AUTHORITY\SYSTEM:(I)(OI)(CI)(RX)

                                        BUILTIN\Users:(I)(OI)(CI)(RX)

Successfully processed 1 files; Failed processing 0 files

C:\Users\Ally>
My System SpecsSystem Spec
06 Mar 2013   #17
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

As far as I can see, all those results are normal.
I'll have to sleep on it - back tomorrow
My System SpecsSystem Spec
07 Mar 2013   #18
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Please check your Device manager - enable viewing of Hidden devices.
Are any devices shown with Yellow or red flags? if so, which ones? double-click on each, and note the error code - post back with details
Are any network-related items duplicated?

Please attach your Event Viewer logs to your reply....

Please open Event Viewer
In the left pane, navigate to the Windows Logs
right-click on Applications and select 'Save all events as...' save as Apps.evtx
repeat for the System logs - save as Sys.evtx
Compress both files, and attach to your reply.
My System SpecsSystem Spec
Reply

 Windows Not Genuine Nag Screen - PC out of storage




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
Windows showing as not genuine after 5 months + strange desktop screen
Hi, After reading a few posts about this issue and trying to fix it, it seems it hasn't resolved. I have read a lot of NoelDP's comments, so would love one of your 'easy fix' replies rather than the one or two 'reinstall!' replies. I loaded up my computer yesterday and it showed me...
Windows Updates & Activation
Black screen and windows not genuine
I've had the computer for a little over a year and now I can only run it in safe mode. When I try to start up normally, I just get a black screen with the not genuine message in the lower right corner. Can someone please help me with this issue? Thanks in advance for any assistance. Here is the...
Windows Updates & Activation
Blue screen 'windows not genuine' after copy to SSD
Howdy folks. I bought a 128GB Samsung SSD to use as my boot drive. I have 2 500GB HDDs, 1 is the boot drive, the other has just program installs and data. I installed the SSD and copied the boot drive to the SSD with Norton Ghost 15 (provided with the SSD). It appeared to copy properly. I...
Windows Updates & Activation
windows not genuine black screen
Hi, i have this random shitty tablet that did not come with a windows 7 key, the hard drive failed, i replaced it and i was running a trial version of windows for a month untill i could afford the key, anyway now every time i start up i just get a black screen. i can access safe mode and i found a...
Windows Updates & Activation
Black screen windows not genuine help please!
Hi All This is my first time on this forum have never needed to use it before but I have a problem I can't resolve This morning when I logged in I got a black screen and this on the bottom right hand corner I'm able to boot in safe mode and I checked the system properties to see if my...
Windows Updates & Activation


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 18:25.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App