Windows Not Genuine Nag Screen - PC out of storage

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  1. Posts : 8
    Windows 7 Ultimate 64 bit
       #1

    Windows Not Genuine Nag Screen - PC out of storage


    Good afternoon Guys, getting the "windows not genuine" screen - it is of course genuine. The box has been in storage for 5 months whilst I sold my house. Win7 Ultimate 64 -Grateful for any help, log below:


    Code:
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    
    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-PHG9M-49G3P-DGQGF
    Windows Product Key Hash: dle/BRmDaGEEc376qpK6eaEckBY=
    Windows Product ID: 00426-292-3586346-85167
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.001
    ID: {D73BA89A-CAA7-4454-85A9-6BD5CA669464}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.130104-1431
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    
    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\Ally\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    
    File Scan Data-->
    File Mismatch: C:\Windows\system32\slcext.dll[Hr = 0x80070002]
    
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{D73BA89A-CAA7-4454-85A9-6BD5CA669464}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-DGQGF</PKey><PID>00426-292-3586346-85167</PID><PIDType>5</PIDType><SID>S-1-5-21-2991815051-882960362-2897927280</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>P67A-UD4-B3</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F3</Version><SMBIOSVersion major="2" minor="4"/><Date>20110331000000.000000+000</Date></BIOS><HWID>BD363707018400FE</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>AUS Eastern Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
    
    Spsys.log Content: 0x80070002
    
    Licensing Data-->
    Software licensing service version: 6.1.7601.17514
    
    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: ac96e1a8-6cc4-4310-a4ff-332ce77fb5b8
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00170-292-358634-00-3081-7600.0000-0662011
    Installation ID: 014273172933039322856175556631986463448065599763897261
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: DGQGF
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 5/03/2013 2:16:33 PM
    
    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x0000000000000200
    Event Time Stamp: 2:28:2013 07:03
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
    
    
    HWID Data-->
    HWID Hash Current: NgAAAAIAAgABAAEAAQADAAAAAgABAAEAln2GSBSNdxaUimoDDJpkDNAcYj2Q4aXZ7tJCZy5z
    
    OEM Activation 1.0 Data-->
    N/A
    
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information: 
      ACPI Table Name	OEMID Value	OEMTableID Value
      APIC			GBT   		GBTUACPI
      FACP			GBT   		GBTUACPI
      HPET			GBT   		GBTUACPI
      MCFG			GBT   		GBTUACPI
      ASPT			GBT   		PerfTune
      SSPT			GBT   		SsptHead
      EUDS			GBT   		
      MATS			GBT   		
      TAMG			GBT   		GBT   B0
      SSDT			INTEL		PPM RCM
      My Computer


  2. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #2

    File Scan Data-->
    File Mismatch: C:\Windows\system32\slcext.dll[Hr = 0x80070002]



    Please run a full CHKDSK and SFC scan....

    Click on Start > All Programs > Accessories
    Right-click on the Command Prompt entry
    Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

    At the Command prompt, type

    CHKDSK C: /R

    and hit the Enter key.
    You will be told that the drive is locked,
    and the CHKDSK will run at he next boot - hit the Y key, press Enter, and then reboot.

    The CHKDSK will take a few hours depending on the size of the drive, so be patient!

    After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) -
    then run the SFC.

    SFC -System File Checker - Instructions
    Click on Start > All Programs > Accessories
    Right-click on the Command Prompt entry
    Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

    At the Command prompt, type

    SFC /SCANNOW

    and hit the Enter key

    Wait for the scan to finish - make a note of any error messages - and then reboot.


    Copy the CBS.log file created (C:\Windows\Logs\CBS\CBS.log) to your desktop (you can't manipulate it directly) and then compress the copy and attach it to your reply

    Post a new MGADiag report with details of any error messages encountered.
      My Computer


  3. Posts : 8
    Windows 7 Ultimate 64 bit
    Thread Starter
       #3

    Thanks for your help Noel,

    Ran chkdsk - then ran sfc got the following below:

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    Code:
    C:\Users\Ally>sfc /scannow
    
    Beginning system scan.  This process will take some time.
    
    Beginning verification phase of system scan.
    Verification 100% complete.
    Windows Resource Protection found corrupt files but was unable to fix some of th
    em.
    Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For example
    C:\Windows\Logs\CBS\CBS.log
    
    C:\Users\Ally>
    I have attached the compressed cbs log

    Ran MGADiag again - result below:

    Code:
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    
    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-PHG9M-49G3P-DGQGF
    Windows Product Key Hash: dle/BRmDaGEEc376qpK6eaEckBY=
    Windows Product ID: 00426-292-3586346-85167
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.001
    ID: {D73BA89A-CAA7-4454-85A9-6BD5CA669464}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.130104-1431
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    
    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\Ally\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    
    File Scan Data-->
    File Mismatch: C:\Windows\system32\slcext.dll[Hr = 0x80070002]
    
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{D73BA89A-CAA7-4454-85A9-6BD5CA669464}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-DGQGF</PKey><PID>00426-292-3586346-85167</PID><PIDType>5</PIDType><SID>S-1-5-21-2991815051-882960362-2897927280</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>P67A-UD4-B3</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F3</Version><SMBIOSVersion major="2" minor="4"/><Date>20110331000000.000000+000</Date></BIOS><HWID>BD363707018400FE</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>AUS Eastern Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
    
    Spsys.log Content: 0x80070002
    
    Licensing Data-->
    Software licensing service version: 6.1.7601.17514
    
    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: ac96e1a8-6cc4-4310-a4ff-332ce77fb5b8
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00170-292-358634-00-3081-7600.0000-0662011
    Installation ID: 014273172933039322856175556631986463448065599763897261
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: DGQGF
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 5/03/2013 10:01:30 PM
    
    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x0000000000000200
    Event Time Stamp: 2:28:2013 07:03
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
    
    
    HWID Data-->
    HWID Hash Current: NgAAAAIAAgABAAEAAQADAAAAAgABAAEAln2GSBSNdxaUimoDDJpkDNAcYj2Q4aXZ7tJCZy5z
    
    OEM Activation 1.0 Data-->
    N/A
    
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information: 
      ACPI Table Name	OEMID Value	OEMTableID Value
      APIC			GBT   		GBTUACPI
      FACP			GBT   		GBTUACPI
      HPET			GBT   		GBTUACPI
      MCFG			GBT   		GBTUACPI
      ASPT			GBT   		PerfTune
      SSPT			GBT   		SsptHead
      EUDS			GBT   		
      MATS			GBT   		
      TAMG			GBT   		GBT   B0
      SSDT			INTEL		PPM RCM
      My Computer


  4. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #4

    The scan found the following files with problems....
    Code:
     Line 6534: 2013-03-05 21:47:09, Info                  CSI    00000342 [SR] Repairing 7 components
     Line 6535: 2013-03-05 21:47:09, Info                  CSI    00000343 [SR] Beginning Verify and Repair transaction
     Line 6536: 2013-03-05 21:47:09, Info                  CSI    00000344 [SR] Cannot repair member file [l:50{25}]"SensorsClassExtension.dll" of Microsoft-Windows-MobilePC-Sensors-DriverClassExtension, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
     Line 6537: 2013-03-05 21:47:09, Info                  CSI    00000345 [SR] Cannot repair member file [l:28{14}]"SensorsApi.dll" of Microsoft-Windows-MobilePC-Sensors-API, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
     Line 6538: 2013-03-05 21:47:09, Info                  CSI    00000346 [SR] Cannot repair member file [l:24{12}]"security.dll" of Microsoft-Windows-Security-Service-Provider-Interface-Stub, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
     Line 6539: 2013-03-05 21:47:09, Info                  CSI    00000347 [SR] Cannot repair member file [l:20{10}]"slcext.dll" of Microsoft-Windows-Security-SPP-ClientExt, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
     Line 6540: 2013-03-05 21:47:09, Info                  CSI    00000348 [SR] Cannot repair member file [l:18{9}]"slmgr.vbs" of Microsoft-Windows-Security-SPP-Tools, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
     Line 6541: 2013-03-05 21:47:09, Info                  CSI    00000349 [SR] Cannot repair member file [l:42{21}]"about_scopes.help.txt" of Microsoft-Windows-PowerShell-PreLoc.Resources, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_IA32_ON_WIN64 (10), Culture = [l:10{5}]"en-US", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
     Line 6542: 2013-03-05 21:47:09, Info                  CSI    0000034a [SR] Cannot repair member file [l:42{21}]"about_arrays.help.txt" of Microsoft-Windows-PowerShell-PreLoc.Resources, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_IA32_ON_WIN64 (10), Culture = [l:10{5}]"en-US", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
     Line 6543: 2013-03-05 21:47:09, Info                  CSI    0000034b [SR] Cannot repair member file [l:58{29}]"about_Reserved_Words.help.txt" of Microsoft-Windows-PowerShell-PreLoc.Resources, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_IA32_ON_WIN64 (10), Culture = [l:10{5}]"en-US", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
     Line 6544: 2013-03-05 21:47:09, Info                  CSI    0000034c [SR] Cannot repair member file [l:56{28}]"about_remote_output.help.txt" of Microsoft-Windows-PowerShell-PreLoc.Resources, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_IA32_ON_WIN64 (10), Culture = [l:10{5}]"en-US", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
     Line 6545: 2013-03-05 21:47:09, Info                  CSI    0000034d [SR] Cannot repair member file [l:70{35}]"about_Comparison_Operators.help.txt" of Microsoft-Windows-PowerShell-PreLoc.Resources, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_IA32_ON_WIN64 (10), Culture = [l:10{5}]"en-US", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
     Line 6546: 2013-03-05 21:47:09, Info                  CSI    0000034e [SR] Cannot repair member file [l:52{26}]"about_WMI_Cmdlets.help.txt" of Microsoft-Windows-PowerShell-PreLoc.Resources, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_IA32_ON_WIN64 (10), Culture = [l:10{5}]"en-US", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
     Line 6547: 2013-03-05 21:47:09, Info                  CSI    0000034f [SR] Cannot repair member file [l:108{54}]"Microsoft.PowerShell.Commands.Diagnostics.dll-Help.xml" of Microsoft-Windows-PowerShell-PreLoc.Resources, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_IA32_ON_WIN64 (10), Culture = [l:10{5}]"en-US", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
     Line 6548: 2013-03-05 21:47:09, Info                  CSI    00000350 [SR] Cannot repair member file [l:54{27}]"about_transactions.help.txt" of Microsoft-Windows-PowerShell-PreLoc.Resources, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_IA32_ON_WIN64 (10), Culture = [l:10{5}]"en-US", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
     Line 6549: 2013-03-05 21:47:09, Info                  CSI    00000351 [SR] Cannot repair member file [l:24{12}]"services.msc" of Microsoft-Windows-ServicesSnapIn.Resources, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture = [l:10{5}]"en-US", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
    I'm a little tied up at present - but I'll try and post a first-fix protocol later today
      My Computer


  5. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #5

    I've uploaded a file - alraa.zip - to my SkyDrive at Noel's SkyDrive
    Please download and save it.
    Right-click on the saved file and select Extract all...
    Change the target to C:\ and click on Extract
    Close all windows (it would be a good idea to print these instructions!)
    Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'
    Pick that
    You'll have to log in with your username and password.
    Pick the option to use a Command Prompt
    At the prompt type
    DIR C:\alraa
    hit the enter key - if you get a 'Not Found' error try
    DIR D:\alraa
    or
    DIR E:\alraa

    The drive letter in use when you find the folder will need to be substituted (for<drive>) into the following command...

    XCOPY <drive>:\alraa <drive>:\windows\winsxs /y /i /s /v /h

    (e.g.XCOPY P:\wfire P:\windows\winsxs /y /i /s /v /h )

    run the command (it should take almost no time)and when the prompt returns, type
    EXIT
    and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows.
    Now run SFC /SCANNOW in an Elevated Command Prompt
    then reboot and upload the new CBS.log file to your reply
    Also run a new MGADiag report, and post the result.
      My Computer


  6. Posts : 8
    Windows 7 Ultimate 64 bit
    Thread Starter
       #6

    Thanks Noel

    all Complete, cbs log attached and MGAdiag report below

    Code:
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    
    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-PHG9M-49G3P-DGQGF
    Windows Product Key Hash: dle/BRmDaGEEc376qpK6eaEckBY=
    Windows Product ID: 00426-292-3586346-85167
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.001
    ID: {D73BA89A-CAA7-4454-85A9-6BD5CA669464}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.130104-1431
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    
    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\Ally\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    
    File Scan Data-->
    File Mismatch: C:\Windows\system32\slcext.dll[Hr = 0x80070002]
    
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{D73BA89A-CAA7-4454-85A9-6BD5CA669464}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-DGQGF</PKey><PID>00426-292-3586346-85167</PID><PIDType>5</PIDType><SID>S-1-5-21-2991815051-882960362-2897927280</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>P67A-UD4-B3</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F3</Version><SMBIOSVersion major="2" minor="4"/><Date>20110331000000.000000+000</Date></BIOS><HWID>BD363707018400FE</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>AUS Eastern Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
    
    Spsys.log Content: 0x80070002
    
    Licensing Data-->
    Software licensing service version: 6.1.7601.17514
    
    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: ac96e1a8-6cc4-4310-a4ff-332ce77fb5b8
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00170-292-358634-00-3081-7600.0000-0662011
    Installation ID: 014273172933039322856175556631986463448065599763897261
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: DGQGF
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 6/03/2013 9:21:40 AM
    
    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x0000000000000200
    Event Time Stamp: 2:28:2013 07:03
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
    
    
    HWID Data-->
    HWID Hash Current: NgAAAAIAAgABAAEAAQADAAAAAgABAAEAln2GSBSNdxaUimoDDJpkDNAcYj2Q4aXZ7tJCZy5z
    
    OEM Activation 1.0 Data-->
    N/A
    
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information: 
      ACPI Table Name	OEMID Value	OEMTableID Value
      APIC			GBT   		GBTUACPI
      FACP			GBT   		GBTUACPI
      HPET			GBT   		GBTUACPI
      MCFG			GBT   		GBTUACPI
      ASPT			GBT   		PerfTune
      SSPT			GBT   		SsptHead
      EUDS			GBT   		
      MATS			GBT   		
      TAMG			GBT   		GBT   B0
      SSDT			INTEL		PPM RCM
      My Computer


  7. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #7

    There's no change in the results
    Are you sure that you followed the instructions?
    Please run the following commands, and post the results.

    DIR C:\alraa
    DIR C:\Windows\winsxs\alr*
      My Computer


  8. Posts : 8
    Windows 7 Ultimate 64 bit
    Thread Starter
       #8

    I thought so,

    Code:
    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.
    
    C:\Users\Ally>DIR C:\alraa
     Volume in drive C has no label.
     Volume Serial Number is 2C8E-02F3
    
     Directory of C:\alraa
    
    06/03/2013  08:22 AM    <DIR>          .
    06/03/2013  08:22 AM    <DIR>          ..
    05/03/2013  01:53 PM    <DIR>          amd64_microsoft-windows-m..riverclassexte
    nsion_31bf3856ad364e35_6.1.7600.16385_none_6e7dfdc2b7a491d8
    05/03/2013  01:43 PM    <DIR>          amd64_microsoft-windows-mobilepc-sensors-
    api_31bf3856ad364e35_6.1.7600.16385_none_5e64cd3b287ee4db
    05/03/2013  01:44 PM    <DIR>          amd64_microsoft-windows-s..ider-interface
    -stub_31bf3856ad364e35_6.1.7600.16385_none_f8210304686499ec
    05/03/2013  01:53 PM    <DIR>          amd64_microsoft-windows-security-spp-clie
    ntext_31bf3856ad364e35_6.1.7600.16385_none_28bbe77bcacffbe4
    05/03/2013  01:45 PM    <DIR>          amd64_microsoft-windows-security-spp-tool
    s_31bf3856ad364e35_6.1.7600.16385_none_a18e37c5d8d164ed
    05/03/2013  01:51 PM    <DIR>          wow64_microsoft-windows-p..ll-preloc.reso
    urces_31bf3856ad364e35_6.1.7600.16385_en-us_27fbee50ef7f6588
    05/03/2013  01:52 PM    <DIR>          x86_microsoft-windows-s..cessnapin.resour
    ces_31bf3856ad364e35_6.1.7600.16385_en-us_a4156d265db25d25
                   0 File(s)              0 bytes
                   9 Dir(s)  937,507,266,560 bytes free
    
    C:\Users\Ally>DIR C:\Windows\winsxs\alr*
     Volume in drive C has no label.
     Volume Serial Number is 2C8E-02F3
    
     Directory of C:\Windows\winsxs
    
    File Not Found
    
    C:\Users\Ally>
    But i'm guessing i made a mistake, sorry.
    Last edited by allyroger; 06 Mar 2013 at 01:57. Reason: idiot
      My Computer


  9. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #9

    Not to worry:)
    That output is as expected - so at least the files started out in the right place,
    That means that either you got the copy command wrong, or something unexpected happened, such as the copy being blocked, or your not having properly got into the Repair Environment.

    Please boot to the Repair environment, and try the XCOPY command again - check the output you get, as error messages are critical to working out what the problem may be.
    Make sure that you use the proper drive letter in the command, and put spaces in all the right places :)
      My Computer


  10. Posts : 8
    Windows 7 Ultimate 64 bit
    Thread Starter
       #10

    OK Noel, I am having a bit of grief. I can't use f8 to get to advanced boot menu - I have award bios - its stupid - I am getting to what i think is the same area by going to startup repair - the repair fails then i get to choose recovery options - i can choose the cmd promt from there. I hope this is the same.

    The drive letter is e:\, i followed the instructions again - it says it copied 14 files but i run the dir commands and it is the same again. I do attach CBS log and Diag report again. Sorry.

    Code:
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    
    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-PHG9M-49G3P-DGQGF
    Windows Product Key Hash: dle/BRmDaGEEc376qpK6eaEckBY=
    Windows Product ID: 00426-292-3586346-85167
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.001
    ID: {D73BA89A-CAA7-4454-85A9-6BD5CA669464}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.130104-1431
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    
    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\Ally\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    
    File Scan Data-->
    
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{D73BA89A-CAA7-4454-85A9-6BD5CA669464}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-DGQGF</PKey><PID>00426-292-3586346-85167</PID><PIDType>5</PIDType><SID>S-1-5-21-2991815051-882960362-2897927280</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>P67A-UD4-B3</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F3</Version><SMBIOSVersion major="2" minor="4"/><Date>20110331000000.000000+000</Date></BIOS><HWID>BD363707018400FE</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>AUS Eastern Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
    
    Spsys.log Content: 0x80070002
    
    Licensing Data-->
    Software licensing service version: 6.1.7601.17514
    
    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: ac96e1a8-6cc4-4310-a4ff-332ce77fb5b8
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00170-292-358634-00-3081-7600.0000-0662011
    Installation ID: 014273172933039322856175556631986463448065599763897261
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: DGQGF
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 6/03/2013 9:30:04 PM
    
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 3:6:2013 21:22
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    
    
    HWID Data-->
    HWID Hash Current: NgAAAAIAAgABAAEAAQADAAAAAgABAAEAln2GSBSNdxaUimoDDJpkDNAcYj2Q4aXZ7tJCZy5z
    
    OEM Activation 1.0 Data-->
    N/A
    
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information: 
      ACPI Table Name	OEMID Value	OEMTableID Value
      APIC			GBT   		GBTUACPI
      FACP			GBT   		GBTUACPI
      HPET			GBT   		GBTUACPI
      MCFG			GBT   		GBTUACPI
      ASPT			GBT   		PerfTune
      SSPT			GBT   		SsptHead
      EUDS			GBT   		
      MATS			GBT   		
      TAMG			GBT   		GBT   B0
      SSDT			INTEL		PPM RCM
      My Computer


 
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