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Windows 7: Help with 8024402C error and DVD now not found in registry

06 Mar 2013   #11
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

OK - back to the first principles then....


download the CheckSUR tool to another PC, then copy it to the desktop of the affected one, and run it
you can copy the CheckSUR.log file back to your functional PC and post it from there.



My System SpecsSystem Spec
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06 Mar 2013   #12
zippy

windows 7 home premium 64bit
 
 

ok tried it on the other computer here and it too wouldnt work so ill have someone do it for me
My System SpecsSystem Spec
07 Mar 2013   #13
zippy

windows 7 home premium 64bit
 
 

Ok got it to run and attached are the CBS files you wanted-I hope I got it right
My System SpecsSystem Spec
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07 Mar 2013   #14
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Both SFC and CheckSUR logs are error-free

What Anti-Virus is currently installed? What other AV's have EVER been installed?
Please open an Elevated Command Prompt and run the following command

NETSH WINSOCK RESET

reboot on request and try Windows Update again.
My System SpecsSystem Spec
07 Mar 2013   #15
zippy

windows 7 home premium 64bit
 
 

Is an elevated command prompt a DOS prompt? I have AVG free, CC Cleaner and Defraggler - all free. The computer might have come with Norton but I don't use it
My System SpecsSystem Spec
07 Mar 2013   #16
zippy

windows 7 home premium 64bit
 
 

I went to a DOS prompt and pasted it-got "The requested operation requires elevation <run as administrator> - how do I change it to do it
My System SpecsSystem Spec
07 Mar 2013   #17
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

The 'DOS prompt' hasn't existed in Windows since 2000, when Windows ME was released


Here are some instructions to make life easier
1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.
My System SpecsSystem Spec
07 Mar 2013   #18
zippy

windows 7 home premium 64bit
 
 

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Windows\system32>NETSH WINSOCK RESET
Sucessfully reset the Winsock Catalog.
You must restart the computer in order to complete the reset.

C:\Windows\system32>

oops!! It looked like a DOS command line to me
Should I restart my computer now and try to update the windows
My System SpecsSystem Spec
07 Mar 2013   #19
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Yep -
Always a good idea to follow the instructions
My System SpecsSystem Spec
07 Mar 2013   #20
zippy

windows 7 home premium 64bit
 
 

Rebooted and tried to update windows and am still getting the error
My System SpecsSystem Spec
Reply

 Help with 8024402C error and DVD now not found in registry




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