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Windows 7: Help with 8024402C error and DVD now not found in registry

07 Mar 2013   #21

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Lets see if it's residuals from old AVs....
(removing potential default AV residues)


Download the McAfee removal tool from:

http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe

Click Save, and save the file to a folder on your computer.
Navigate to the folder where you saved the file.
right-click on MCPR.exe and select 'Run as Administrator' to run the removal tool.

when complete, reboot.


Download the Norton Removal Tool from here https://www-secure.symantec.com/norton-support/jsp/help-solutions.jsp?lg=english&ct=united+states&docid=20080710133834EN&product=home&version=1&pvid=f-home

Close all other programs, then run the tool. When it's complete, reboot the machine whether it asks for it or not.

After the reboot, open an Elevated Command Prompt, and run the following command

NETSH WINSOCK RESET

You'll be advised to reboot - do so.

then try Windows update again.

My System SpecsSystem Spec
07 Mar 2013   #22

windows 7 home premium 64bit
 
 

No luck-still getting the same error code
My System SpecsSystem Spec
07 Mar 2013   #23

windows 7 home premium 64bit
 
 

could my carbonite back up be interferring
My System SpecsSystem Spec
.


07 Mar 2013   #24

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Ah - Carbonite is something I know nothing about.
Try disabling it for the duration?
My System SpecsSystem Spec
07 Mar 2013   #25

windows 7 home premium 64bit
 
 

ok i paused it for several hours
My System SpecsSystem Spec
07 Mar 2013   #26

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

I wonder....
Please open Device Manager - enable viewing of hidden devices.
What entries are showing with yellow or red flags? (your DVD should be one)
My System SpecsSystem Spec
07 Mar 2013   #27

windows 7 home premium 64bit
 
 

Is this the correct screen? It says that the F drive isn't working but it is just a media card and I can read it.


Attached Thumbnails
Help with 8024402C error and DVD now not found in registry-devicemgr.jpg  
My System SpecsSystem Spec
07 Mar 2013   #28

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

No
Click on the Start button
In the Search box, type Device Manager
The DM will open after a few seconds
In the toolbar, click on View then Show hidden devices
My System SpecsSystem Spec
07 Mar 2013   #29

windows 7 home premium 64bit
 
 

Okay-here it is


Attached Thumbnails
Help with 8024402C error and DVD now not found in registry-device-manager-new.jpg  
My System SpecsSystem Spec
07 Mar 2013   #30

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Uninstall both devices from Device Manager (right-click and select Uninstall - if it asks to remove files as well, say no)
then reboot.
Wait 10 minutes, then re-check Device Manager
My System SpecsSystem Spec
Reply

 Help with 8024402C error and DVD now not found in registry





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