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Windows 7: Help with 8024402C error and DVD now not found in registry


20 Mar 2013   #41

windows 7 home premium 64bit
 
 

Tried to do the code 19 but didn't want to delete something that I shouldn't. Here is the screen shot-do I delete the entire upperfilter shown? Also there is no lowerfilter. Didn't want to delete something that I shouldn't

My System SpecsSystem Spec
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20 Mar 2013   #42

windows 7 home premium 64bit
 
 

oops forgot to attach it


Attached Thumbnails
Help with 8024402C error and DVD now not found in registry-registryeditor.jpg  
My System SpecsSystem Spec
20 Mar 2013   #43

windows 7 home premium 64bit
 
 

uninstalled avg, norton-couldn't find PC Doctor and Tune Up Utilities
rebooted 2x
used the Norton Removal Tool

Tried to reset but don't know how to get to administrator on the command prompt
My System SpecsSystem Spec
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21 Mar 2013   #44

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

DRIVERS: Windows - Updating, removing, 64 bit versions, etc - GEAR Software Knowledgebase

What are you using GEAR software for? - remove the UpperFilters entry anyhow.

To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
My System SpecsSystem Spec
21 Mar 2013   #45

windows 7 home premium 64bit
 
 

Thanks so much-slow and steady
The computer will find the DVD drive now but windows won't format a disk
Ill check out the GEAR thing now-not sure
My System SpecsSystem Spec
21 Mar 2013   #46

windows 7 home premium 64bit
 
 

Would the GEAR come with the computer? Is this something that would be used to make a movie?
My System SpecsSystem Spec
21 Mar 2013   #47

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Have a look in the Programs & Features listing - see if there's a reference there.
Have a look in Start > All Programs - is it listed there?
What is the exact make and model of your computer?
My System SpecsSystem Spec
21 Mar 2013   #48

windows 7 home premium 64bit
 
 

Cant see it in the listing-GEAR

Hewlett Packard s5310f
AMD Athlon II X2
250 Processor
3.00 GHz
4.00GB RAM
64-bit
WIndows 7 Home Premium
Service Pack 1

Thanks
My System SpecsSystem Spec
22 Mar 2013   #49

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

This appears to be a part of various pieces of software - see here for more...
http://www.gearsoftware.com/wiki/index.php/CD/DVD_drives_disappear_after_installing_iTunes
My System SpecsSystem Spec
22 Mar 2013   #50

windows 7 home premium 64bit
 
 

thought it would work but no afs.sys file - it might be in vista
My System SpecsSystem Spec
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 Help with 8024402C error and DVD now not found in registry




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