Help with 8024402C error and DVD now not found in registry

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  1. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #11

    OK - back to the first principles then....


    download the CheckSUR tool to another PC, then copy it to the desktop of the affected one, and run it
    you can copy the CheckSUR.log file back to your functional PC and post it from there.
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  2. Posts : 34
    windows 7 home premium 64bit
    Thread Starter
       #12

    ok tried it on the other computer here and it too wouldnt work so ill have someone do it for me
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  3. Posts : 34
    windows 7 home premium 64bit
    Thread Starter
       #13

    Ok got it to run and attached are the CBS files you wanted-I hope I got it right
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  4. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #14

    Both SFC and CheckSUR logs are error-free

    What Anti-Virus is currently installed? What other AV's have EVER been installed?
    Please open an Elevated Command Prompt and run the following command

    NETSH WINSOCK RESET

    reboot on request and try Windows Update again.
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  5. Posts : 34
    windows 7 home premium 64bit
    Thread Starter
       #15

    Is an elevated command prompt a DOS prompt? I have AVG free, CC Cleaner and Defraggler - all free. The computer might have come with Norton but I don't use it
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  6. Posts : 34
    windows 7 home premium 64bit
    Thread Starter
       #16

    I went to a DOS prompt and pasted it-got "The requested operation requires elevation <run as administrator> - how do I change it to do it
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  7. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #17

    The 'DOS prompt' hasn't existed in Windows since 2000, when Windows ME was released :)


    Here are some instructions to make life easier :)
    1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
    2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
    3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.
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  8. Posts : 34
    windows 7 home premium 64bit
    Thread Starter
       #18

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.
    C:\Windows\system32>NETSH WINSOCK RESET
    Sucessfully reset the Winsock Catalog.
    You must restart the computer in order to complete the reset.

    C:\Windows\system32>

    oops!! It looked like a DOS command line to me
    Should I restart my computer now and try to update the windows
      My Computer


  9. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #19

    Yep -
    Always a good idea to follow the instructions :)
      My Computer


  10. Posts : 34
    windows 7 home premium 64bit
    Thread Starter
       #20

    Rebooted and tried to update windows and am still getting the error
      My Computer


 
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