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Windows 7: Windows Update Cannot Check For Updates, Because The Service Is Not Ru

06 Mar 2013   #1

Window 7 Home Premium 64 bit
 
 
Windows Update Cannot Check For Updates, Because The Service Is Not Ru

When I click on windows update a box appears with a red shield and when I click on that another box opens that says: "Windows Update Cannot Check For Updates, Because The Service Is Not Running. You may need to restart your computer."

I should point out that this happened after the following:
HDD failed, installed a new HDD - same spec and size.
I started the computer with the Windows7 Repair disk that I made up last year.
I reinstalled a system image that I saved 2 months ago.

Now I can't seem to update windows.
Is there a way to get a new windows 7 downloaded to my HDD I have my 25 digit code.

I would like to be able to use (ie- not loose) the data and programs that are in the system image.

Thanks for your help


My System SpecsSystem Spec
.

06 Mar 2013   #2

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 


Open Windows Update
Click on Change Settings
Select 'Never Update...'
Click OK
exit Windows Update
Now open Windows update again
Click on Change Settings
Select 'Update automatically'
Click OK
exit Windows Update
Open Windows Update, and do a manual Check for Updates.

My System SpecsSystem Spec
06 Mar 2013   #3

 

First, I recommend looking in Services.msc for these services:
  • Background Intelligent Transfer Service
  • Windows Update
Both should be set to Automatic and both should be running (they would say "Started").
My System SpecsSystem Spec
.


06 Mar 2013   #4

Window 7 Home Premium 64 bit
 
 

Thanks (NoelDP), I did that but it didn't work.
It still has the same red shield only this time when I click on "check updates" the box saying "service not running" comes up.

Also now when I restart the computer the following comes up:
Invalid system disk
Replace the disk and then press any key.

When I press enter windows starts

Should also tell you that I ran sfc /scannow
the following result:
windows resource protection found corrupt files but was unable to fix some of them.
Details are in C:\windows\logs\cbs\cbs.log

I tried to open that but it said I was not authorized....

Is there a way to overlay a new windows 7 download, I'm afraid that the system image saved 2 months ago was corrupt...
My System SpecsSystem Spec
06 Mar 2013   #5

Window 7 Home Premium 64 bit
 
 

Quote   Quote: Originally Posted by TwoCables View Post
First, I recommend looking in Services.msc for these services:
  • Background Intelligent Transfer Service
  • Windows Update
Both should be set to Automatic and both should be running (they would say "Started").
The Windows update says "started" and "automatic(Delayed)
The Background Intelligent Transfer Service says "______" "manual"
My System SpecsSystem Spec
06 Mar 2013   #6

 

Quote   Quote: Originally Posted by goodshape View Post
Quote   Quote: Originally Posted by TwoCables View Post
First, I recommend looking in Services.msc for these services:
  • Background Intelligent Transfer Service
  • Windows Update
Both should be set to Automatic and both should be running (they would say "Started").
The Windows update says "started" and "automatic(Delayed)
The Background Intelligent Transfer Service says "______" "manual"
Background Intelligent Transfer Service needs to be set to Automatic. You should be able to start it right there too. Otherwise, reboot after changing it to Automatic.
My System SpecsSystem Spec
07 Mar 2013   #7

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Perhaps we should check further afield as well....
Please follow the Windows Update Posting Instructions and post the requested data.

Also -
Please download the Farbar Service Scanner from

http://www.bleepingcomputer.com/download/farbar-service-scanner/

Run it, and tick all the options, then click on the Scan button - copy and paste the report to your response.

My System SpecsSystem Spec
07 Mar 2013   #8

Window 7 Home Premium 64 bit
 
 

To NoelDP -
I have attached the Farbar Scanner result
I have attached the CBS.log file
The result of the SFC scan was posted previously: screenshot attached
" windows resource protection found corrupt files but was unable to fix some of them.
Details are in C:\windows\logs\cbs\cbs.log "

The result of SURT: screenshot attached
" Windows Update Stand Alone Installer - Installer encountered an error: 0xc8000247 "

20130307Farbar Service Scanner Version.doc

Attachment 258293

2013.03.06sfc scannow.doc


My System SpecsSystem Spec
07 Mar 2013   #9

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

The CBS log shows this in the SFC results....
Code:
 Line 7201: 2013-03-06 18:29:05, Info                  CSI    000002ee [SR] Repairing 2 components
 Line 7202: 2013-03-06 18:29:05, Info                  CSI    000002ef [SR] Beginning Verify and Repair transaction
 Line 7203: 2013-03-06 18:29:05, Info                  CSI    000002f0 [SR] Cannot verify component files for amdsata.inf, Version = 6.1.7601.17577, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral, manifest is damaged (FALSE)
 Line 7204: 2013-03-06 18:29:05, Info                  CSI    000002f1 [SR] Cannot repair member file [l:22{11}]"IMJPAPI.DLL" of Microsoft-Windows-Desktop_Technologies-Text_Input_Services-IME-Japanese-EACommonAPIJPN, Version = 6.1.7601.17658, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
It also shows the following errors...
Code:
2013-03-07 00:05:37, Error                 CBS    Failed to parse package manifest: \\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy2\Windows\Servicing\Packages\Package_for_KB2616676~31bf3856ad364e35~amd64~~6.1.1.0.mum [HRESULT = 0x80070026 - ERROR_HANDLE_EOF]
2013-03-07 00:05:37, Info                  CBS    Failed to initialize package: Package_for_KB2616676~31bf3856ad364e35~amd64~~6.1.1.0, from path: \\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy2\Windows\Servicing\Packages\Package_for_KB2616676~31bf3856ad364e35~amd64~~6.1.1.0.mum, existing package: 1 [HRESULT = 0x80070026 - ERROR_HANDLE_EOF]
2013-03-07 00:05:37, Info                  CBS    Failed to resolve package [HRESULT = 0x80070026 - ERROR_HANDLE_EOF]
2013-03-07 00:05:37, Info                  CBS    Failed to populate children. [HRESULT = 0x80070026 - ERROR_HANDLE_EOF]
2013-03-07 00:05:37, Info                  CBS    Failed to initialize internal package [HRESULT = 0x80070026 - ERROR_HANDLE_EOF]
2013-03-07 00:05:37, Info                  CBS    Failed to create package. [HRESULT = 0x80070026 - ERROR_HANDLE_EOF]
2013-03-07 00:05:37, Error                 CBS    Failed to internally open package. [HRESULT = 0x80070026 - ERROR_HANDLE_EOF]
I also suspect that there are other problems relating to SATA drivers.
Please run an MGADiag report and post the results - it may show more detail
we need to see a full copy of the report produced by the MGADiag tool
(download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
Once saved, run the tool.
Click on the Continue button, which will produce the report.
To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
My System SpecsSystem Spec
07 Mar 2013   #10

Window 7 Home Premium 64 bit
 
 

MGA results:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0x8004FE21
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9
Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=
Windows Product ID: 00359-OEM-8992687-00010
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {FF7E6C4C-59B9-4634-B161-5821E2769B45}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120830-0333
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 114 Blocked VLK 2
Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
Microsoft Office FrontPage 2003 - 100 Genuine
Microsoft Office Project Professional 2003 - 100 Genuine
Microsoft Office Visio Professional 2003 - 100 Genuine
Microsoft Office OneNote 2003 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395], Hr = 0x80092003
File Mismatch: C:\Windows\system32\wat\watux.exe[7.1.7600.16395], Hr = 0x80092003
File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385], Hr = 0x80092003
File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x80092003
File Mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0], Hr = 0x80092003
File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\user32.dll[6.1.7601.17514], Hr = 0x800b0100

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{FF7E6C4C-59B9-4634-B161-5821E2769B45}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3Q6C9</PKey><PID>00359-OEM-8992687-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-1070815936-1435974344-3545610209</SID><SYSTEM><Manufacturer>HP-Pavilion</Manufacturer><Model>BK238AAR-ABL HPE-142c</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>5.11</Version><SMBIOSVersion major="2" minor="6"/><Date>20100128000000.000000+000</Date></BIOS><HWID>21023207018400FC</HWID><UserLCID>1009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-CPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57281</Pid><PidType>14</PidType></Product><Product GUID="{90170409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office FrontPage 2003</Name><Ver>11</Ver><Val>5EA9C3672EB0500</Val><Hash>GZD+9sfb5ecL3RxyV4F75a86u2M=</Hash><Pid>72079-640-0000106-55067</Pid><PidType>14</PidType></Product><Product GUID="{903B0409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Project Professional 2003</Name><Ver>11</Ver><Val>5EA9C3672EB0500</Val><Hash>GZD+9sfb5ecL3RxyV4F75a86u2M=</Hash><Pid>72077-640-0000106-55398</Pid><PidType>14</PidType></Product><Product GUID="{90510409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Visio Professional 2003</Name><Ver>11</Ver><Val>5EA9C3672EB0500</Val><Hash>GZD+9sfb5ecL3RxyV4F75a86u2M=</Hash><Pid>72085-640-0000106-55979</Pid><PidType>14</PidType></Product><Product GUID="{90A10409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office OneNote 2003</Name><Ver>11</Ver><Val>5EA9C3672EB0500</Val><Hash>GZD+9sfb5ecL3RxyV4F75a86u2M=</Hash><Pid>70172-640-0000106-55880</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="114"/><App Id="16" Version="11" Result="114"/><App Id="17" Version="11" Result="100"/><App Id="18" Version="11" Result="114"/><App Id="19" Version="11" Result="114"/><App Id="1A" Version="11" Result="114"/><App Id="1B" Version="11" Result="114"/><App Id="3B" Version="11" Result="100"/><App Id="44" Version="11" Result="114"/><App Id="51" Version="11" Result="100"/><App Id="A1" Version="11" Result="100"/></Applications></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800010-02-4105-7600.0000-1252010
Installation ID: 005501624365259926976103900024312722024311662583434744
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 3Q6C9
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 07/03/2013 9:49:30 AM

Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x000000000001EFF0
Event Time Stamp: 12:16:2012 09:34
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\sppobjs.dll
Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
Tampered File: %systemroot%\system32\sppwinob.dll
Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
Tampered File: %systemroot%\system32\drivers\spsys.sys


HWID Data-->
HWID Hash Current: LgAAAAEAAAABAAEAAQACAAAAAgABAAEAln3Cxr7U6sUYF8QxmogCTPJfvqpcXQ==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC HPQOEM SLIC-CPC
FACP HPQOEM SLIC-CPC
HPET HPQOEM SLIC-CPC
MCFG HPQOEM SLIC-CPC
SLIC HPQOEM SLIC-CPC
OEMB HPQOEM SLIC-CPC
GSCI HPQOEM SLIC-CPC
SSDT HPQOEM SLIC-CPC
My System SpecsSystem Spec
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