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Windows 7: Unable to Run Windows Update (Win 7 Pro)


07 Mar 2013   #1

Windows 7 Professional
 
 
Unable to Run Windows Update (Win 7 Pro)

I have been unable to run Windows Update for a couple of months. I have tried everything but to no avail.

1. I have run SURT several times successfully but it did not correct the issue.
2. I run SFC Scan and get the following:
"Windows Resource Protection could not perform the requested operation"
3. Windows error code: 8007370B (see attached png)
4. CBS.zip is attached.



Attached Thumbnails
Unable to Run Windows Update (Win 7 Pro)-windows-error-8007370b.png  
My System SpecsSystem Spec
.

07 Mar 2013   #2

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

You have a considerable amount of registry corruption, and an unknown amount of file corruption (I can see no sign of SFC having run)
I would suspect that the easiest solution is going to be a repair install.

I'll ping our registry expert - he may have a better idea of how reparable this install is.
My System SpecsSystem Spec
07 Mar 2013   #3

Windows 7 Professional
 
 

SFC would not run at all. I just purchased RegHunter two days ago to see if fixing the registry would help. It corrected over 2000 registry errors according to the log but I still could not update. (Couldn't before either). I'm assuming you mean a repair install of Win 7, correct?
My System SpecsSystem Spec
.


07 Mar 2013   #4

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Correct.

I would recommend undoing anything that RegHunter may have done, and then claiming a refund as unfit for purpose - There is no such thing as a registry cleaner worth the money (and that includes the free ones).
My System SpecsSystem Spec
07 Mar 2013   #5

Windows 7 Professional
 
 

I went back to the original register back up for RegHunter and got the same results as before.

1. Ran SURT -- ran OK.

2. SFC Scan -- "Windows Resource Protection could not perform the requested operation"

3. Error code: 8007373B

4. CBS.zip(2) attached


Attached Files
File Type: zip CBS (2).zip (3.28 MB, 5 views)
My System SpecsSystem Spec
07 Mar 2013   #6

Windows 7 Professional
 
 

I've tried to do a Repair Install with my original Win 7 64bit SP1 disc but get an error and Compatibility Report with nothing in it (see attached). First time I ran it it told me that iTunes was incompatible and I should remove it. I did so but that apparently did not help.


Attached Files
File Type: zip Windows Compatibility Report.zip (771 Bytes, 4 views)
My System SpecsSystem Spec
09 Mar 2013   #7

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Please run another CheckSUR report and post just the CheckSUR.log file - it may show changes
My System SpecsSystem Spec
09 Mar 2013   #8

Windows 7 Professional
 
 

Here's the CheckSUR log from this am.

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 18.0
2013-03-09 07:50

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store
(f) CSI Manifest and S256H Do Not Match 0x00000000 winsxs\Manifests\amd64_mdmusrg.inf_31bf3856ad364e35_6.1.7600.16385_none_ef6d0c5fba40766d.manifest amd64_mdmusrg.inf_31bf3856ad364e35_6.1.7600.16385_none_ef6d0c5fba40766d
(w) CSI Located Replacement: Invalid (S256H) 0x00000000 Temp\CheckSUR\winsxs\Manifests\amd64_mdmusrg.inf_31bf3856ad364e35_6.1.7600.16385_none_ef6d0c5fba4076 6d.manifest amd64_mdmusrg.inf_31bf3856ad364e35_6.1.7600.16385_none_ef6d0c5fba40766d
(w) CSI Located Replacement: Invalid (S256H) 0x00000000 Temp\CheckSUR\winsxs\Manifests\amd64_mdmusrg.inf_31bf3856ad364e35_6.1.7600.16385_none_ef6d0c5fba4076 6d.manifest amd64_mdmusrg.inf_31bf3856ad364e35_6.1.7600.16385_none_ef6d0c5fba40766d
(w) CSI Located Replacement: Invalid (S256H) 0x00000000 Temp\CheckSUR\winsxs\Manifests\amd64_mdmusrg.inf_31bf3856ad364e35_6.1.7600.16385_none_ef6d0c5fba4076 6d.manifest amd64_mdmusrg.inf_31bf3856ad364e35_6.1.7600.16385_none_ef6d0c5fba40766d
(w) CSI Located Replacement: Invalid (S256H) 0x00000000 Temp\CheckSUR\winsxs\Manifests\amd64_mdmusrg.inf_31bf3856ad364e35_6.1.7600.16385_none_ef6d0c5fba4076 6d.manifest amd64_mdmusrg.inf_31bf3856ad364e35_6.1.7600.16385_none_ef6d0c5fba40766d
(w) CSI Located Replacement: Invalid (S256H) 0x00000000 Temp\CheckSUR\winsxs\Manifests\amd64_mdmusrg.inf_31bf3856ad364e35_6.1.7600.16385_none_ef6d0c5fba4076 6d.manifest amd64_mdmusrg.inf_31bf3856ad364e35_6.1.7600.16385_none_ef6d0c5fba40766d
(w) CSI Located Replacement: Invalid (S256H) 0x00000000 Temp\CheckSUR\winsxs\Manifests\amd64_mdmusrg.inf_31bf3856ad364e35_6.1.7600.16385_none_ef6d0c5fba4076 6d.manifest amd64_mdmusrg.inf_31bf3856ad364e35_6.1.7600.16385_none_ef6d0c5fba40766d
(w) CSI Located Replacement: Invalid (S256H) 0x00000000 Temp\CheckSUR\winsxs\Manifests\amd64_mdmusrg.inf_31bf3856ad364e35_6.1.7600.16385_none_ef6d0c5fba4076 6d.manifest amd64_mdmusrg.inf_31bf3856ad364e35_6.1.7600.16385_none_ef6d0c5fba40766d
(w) CSI Located Replacement: Invalid (S256H) 0x00000000 Temp\CheckSUR\winsxs\Manifests\amd64_mdmusrg.inf_31bf3856ad364e35_6.1.7600.16385_none_ef6d0c5fba4076 6d.manifest amd64_mdmusrg.inf_31bf3856ad364e35_6.1.7600.16385_none_ef6d0c5fba40766d
(w) CSI Located Replacement: Invalid (S256H) 0x00000000 Temp\CheckSUR\winsxs\Manifests\amd64_mdmusrg.inf_31bf3856ad364e35_6.1.7600.16385_none_ef6d0c5fba4076 6d.manifest amd64_mdmusrg.inf_31bf3856ad364e35_6.1.7600.16385_none_ef6d0c5fba40766d
(w) CSI Located Replacement: Invalid (S256H) 0x00000000 Temp\CheckSUR\winsxs\Manifests\amd64_mdmusrg.inf_31bf3856ad364e35_6.1.7600.16385_none_ef6d0c5fba4076 6d.manifest amd64_mdmusrg.inf_31bf3856ad364e35_6.1.7600.16385_none_ef6d0c5fba40766d
(f) CSI Missing Deployment Key 0x00000000 microsoft-w..-deployment_31bf3856ad364e35_6.1.7601.17514_e16458f1e71bdabf HKLM\Components\CanonicalData\Deployments
(f) CSI Corrupt Identity 0xC0150017 Microsoft-Windows-Indexing-Service-Deployment-LanguagePack, Culture=en-US, Version=6.1.7600.16385, PublicKeyToken=31bf3856ad364e35, ProcessorArclitecture=amd64, versionScope=NonSxS amd64_microsoft-windows-i..oyment-languagepack_31bf3856ad364e35_6.1.7600.16385_en-us_661b86f16be30465 Bad identity
(f) CSI Manifest Missing 0x00000002 amd64_microsoft-windows-i..oyment-languagepack_31bf3856ad364e35_6.1.7600.16385_en-us_661b86f16be30465.manifest amd64_microsoft-windows-i..oyment-languagepack_31bf3856ad364e35_6.1.7600.16385_en-us_661b86f16be30465
(f) CSI Corrupt Component Keyform 0x00000000 identity x86_microsoft-windoww-msidntld.resources_31bf3856ad364e35_6.1.7600.16385_en-us_e6395ad98d962be1 identity and keyform do not match; keyform is wrong.
(f) CSI Missing Deployment Key 0x00000000 microsoft-w..-deployment_31bf3856ad364e35_6.1.7601.17514_cffcd6fa5a62f2c4 HKLM\Components\CanonicalData\Deployments
(f) CSI Missing Deployment Key 0x00000000 microsoft-w..-deployment_31bf3856ad364e35_6.1.7601.17514_e33aae4fbacf1cfe HKLM\Components\CanonicalData\Deployments
(f) CSI Missing Deployment Key 0x00000000 microsoft-w..-deployment_31bf3856ad364e35_6.1.7601.17514_ef053929e0b96123 HKLM\Components\CanonicalData\Deployments
(f) CSI Corrupt Identity 0xC0150017 Microsoft-Windows-PerformanceCounterInfrastructureConsumer.Resources, Culture=en-US, Version=6.1.7600.16385, PublicKeyTooen=31bf3856ad364e35, ProcessorArchitecture=wow64, versionScope=NonSxS wow64_microsoft-windows-p..econsumer.resources_31bf3856ad364e35_6.1.7600.16385_en-us_1c05266de8a7a986 Bad identity
(f) CSI Manifest Missing 0x00000002 wow64_microsoft-windows-p..econsumer.resources_31bf3856ad364e35_6.1.7600.16385_en-us_1c05266de8a7a986.manifest wow64_microsoft-windows-p..econsumer.resources_31bf3856ad364e35_6.1.7600.16385_en-us_1c05266de8a7a986
(f) CSI Missing Deployment Key 0x00000000 microsoft-w..-deployment_31bf3856ad364e35_6.1.7601.17514_c12df7b201462ce1 HKLM\Components\CanonicalData\Deployments
(f) CSI Missing Deployment Key 0x00000000 microsoft-w..-deployment_31bf3856ad364e35_6.1.7601.17514_c1f5ad54706dcc3d HKLM\Components\CanonicalData\Deployments
(f) CSI Missing Deployment Key 0x00000000 microsoft-w..-deployment_31bf3856ad364e35_6.1.7601.17514_e1b308d4f2cea6cb HKLM\Components\CanonicalData\Deployments
(f) CSI Missing Deployment Key 0x00000000 microsoft-w..-deployment_31bf3856ad364e35_6.1.7601.17514_dac782519913d83a HKLM\Components\CanonicalData\Deployments
(f) CSI Missing Deployment Key 0x00000000 microsoft-w..-deployment_31bf3856ad364e35_6.1.7601.17514_c2c7e4f623e83d78 HKLM\Components\CanonicalData\Deployments
(f) CSI Missing Deployment Key 0x00000000 microsoft-w..-deployment_31bf3856ad364e35_6.1.7601.17514_cedde24e7d1c84a4 HKLM\Components\CanonicalData\Deployments
(f) CSI Missing Deployment Key 0x00000000 microsoft-w..-deployment_31bf3856ad364e35_6.1.7601.17514_bf614a9e06d8598b HKLM\Components\CanonicalData\Deployments
(f) CSI Missing Deployment Key 0x00000000 microsoft-w..-deployment_31bf3856ad364e35_6.1.7601.17514_ef9576d808c43bf4 HKLM\Components\CanonicalData\Deployments
(f) CSI Missing Deployment Key 0x00000000 microsoft-w..-deployment_31bf3856ad364e35_6.1.7601.17514_d9db1708e5eb994b HKLM\Components\CanonicalData\Deployments
(f) CSI Missing Deployment Key 0x00000000 microsoft-w..-deployment_31bf3856ad364e35_6.1.7601.17514_fa5b0b5231710a7e HKLM\Components\CanonicalData\Deployments
(f) CSI Missing Deployment Key 0x00000000 microsoft-w..-deployment_31bf3856ad364e35_6.1.7601.17514_d085845519764c79 HKLM\Components\CanonicalData\Deployments
(f) CSI Missing Deployment Key 0x00000000 microsoft-w..-deployment_31bf3856ad364e35_6.1.7601.17514_ccc3a0b5b96a4cd1 HKLM\Components\CanonicalData\Deployments
(f) CSI Missing Deployment Key 0x00000000 microsoft-w..-deployment_31bf3856ad364e35_6.1.7601.17514_f5367161b0de23c1 HKLM\Components\CanonicalData\Deployments
(f) CSI Corrupt Component Keyform 0x00000000 identity amd64_synth3dvsc.inf-languagepack_31ff3856ad364e35_6.1.7601.17514_en-us_4ec14685497da0d0 identity and keyform do not match; keyform is wrong.
(f) CSI Missing Deployment Key 0x00000000 microsoft-w..-deployment_31bf3856ad364e35_6.1.7601.17514_ec1ebeea8cec6ae6 HKLM\Components\CanonicalData\Deployments
(f) CSI Missing Deployment Key 0x00000000 microsoft-w..-deployment_31bf3856ad364e35_6.1.7601.17514_e670df37b656bba1 HKLM\Components\CanonicalData\Deployments
(f) CSI Missing Deployment Key 0x00000000 microsoft-w..-deployment_31bf3856ad364e35_6.1.7601.17514_d463f44dab8499ed HKLM\Components\CanonicalData\Deployments
(f) CSI Missing Deployment Key 0x00000000 microsoft-w..-deployment_31bf3856ad364e35_6.1.7601.17514_c3538d5e718991ea HKLM\Components\CanonicalData\Deployments
(f) CSI Corrupt Identity 0xC0150016 Microsoft-Windows-StorageService-Deployment-LanguagePack, Culture=en-US, Version=6.1.7600.16385, PublicKeyToken=31bf3856ad364e35, ProcessorArchitecture=amd64, versionScope=NonS|S amd64_microsoft-windows-s..oyment-languagepagk_31bf3856ad364e35_6.1.7600.16385_en-us_3709ea87b155e89f Bad identity
(f) CSI Manifest Missing 0x00000002 amd64_microsoft-windows-s..oyment-languagepagk_31bf3856ad364e35_6.1.7600.16385_en-us_3709ea87b155e89f.manifest amd64_microsoft-windows-s..oyment-languagepagk_31bf3856ad364e35_6.1.7600.16385_en-us_3709ea87b155e89f
(f) CSI Missing Deployment Key 0x00000000 microsoft-w..-deployment_31bf3856ad364e35_6.1.7601.17514_dcf1f9a05b1ac375 HKLM\Components\CanonicalData\Deployments
(f) CSI Missing Deployment Key 0x00000000 microsoft-w..-deployment_31bf3856ad364e35_6.1.7601.17514_d023f18fe2261316 HKLM\Components\CanonicalData\Deployments
(f) CSI Missing Deployment Key 0x00000000 microsoft-w..-deployment_31bf3856ad364e35_6.1.7601.17514_df426362b54d84b2 HKLM\Components\CanonicalData\Deployments
(f) CSI Corrupt Component Keyform 0x00000000 identity amd64_rdvgwddm.inf-languagepack_31bf7856ad364e35_6.1.7601.17514_en-us_97a0907449b734fe identity and keyform do not match; keyform is wrong.
(f) CSI Missing Deployment Key 0x00000000 microsoft-w..-deployment_31bf3856ad364e35_6.1.7601.17514_d667c81bced52b9d HKLM\Components\CanonicalData\Deployments
(f) CSI Missing Deployment Key 0x00000000 microsoft-w..-deployment_31bf3856ad364e35_6.1.7601.17514_c6922d645cad62c7 HKLM\Components\CanonicalData\Deployments
(f) CSI Missing Deployment Key 0x00000000 microsoft-w..-deployment_31bf3856ad364e35_6.1.7601.17514_e58a0920c23e6e90 HKLM\Components\CanonicalData\Deployments
(f) CSI Missing Deployment Key 0x00000000 microsoft-w..-deployment_31bf3856ad364e35_6.1.7601.17514_cdf76928bad39b1b HKLM\Components\CanonicalData\Deployments
(f) CSI Missing Deployment Key 0x00000000 microsoft-w..-deployment_31bf3856ad364e35_6.1.7601.17514_c8bc0d09554bc476 HKLM\Components\CanonicalData\Deployments
(f) CSI Missing Deployment Key 0x00000000 microsoft-w..-deployment_31bf3856ad364e35_6.1.7601.17514_cf7926e5d026bc29 HKLM\Components\CanonicalData\Deployments
(f) CSI Missing Deployment Key 0x00000000 microsoft-w..-deployment_31bf3856ad364e35_6.1.7601.17514_f8d1fd2a1094e2b7 HKLM\Components\CanonicalData\Deployments
(f) CSI Missing Deployment Key 0x00000000 microsoft-w..-deployment_31bf3856ad364e35_6.1.7601.17514_ed29e20222ec7e58 HKLM\Components\CanonicalData\Deployments
(f) CSI C Mark Deployment Missing 0x00000000 c!microsoft-m..anguagepack_35bf3856ad364e35_6.1.7600.16385_e6190ff50980c243 x86_microsoft-windows-m..n-playapi.resources_31bf3856ad364e35_6.1.7600.16385_en-us_1027c81c0a41df3c
(f) CSI C Mark Deployment Missing 0x00000000 c!microsoft-w..-deployment_35bf3856ad364e35_6.1.7601.17514_51e1eda45975a1ae x86_microsoft-windows-l..e-eval-homepremiumn_31bf3856ad364e35_6.1.7600.16385_none_8afcbbf6baa56b5e

Summary:
Seconds executed: 346
Found 44 errors
CSI Manifest Missing Total count: 3
CSI Manifest and S256H Do Not Match Total count: 1
CSI Missing Deployment Key Total count: 32
CSI Corrupt Component Keyform Total count: 3
CSI Corrupt Identity Total count: 3
CSI C Mark Deployment Missing Total count: 2
CSI Located Replacement: Invalid (S256H) Total count: 10

Unavailable repair files:
winsxs\manifests\amd64_mdmusrg.inf_31bf3856ad364e35_6.1.7600.16385_none_ef6d0c5fba40766d.manifest
winsxs\manifests\amd64_microsoft-windows-i..oyment-languagepack_31bf3856ad364e35_6.1.7600.16385_en-us_661b86f16be30465.manifest
winsxs\manifests\wow64_microsoft-windows-p..econsumer.resources_31bf3856ad364e35_6.1.7600.16385_en-us_1c05266de8a7a986.manifest
winsxs\manifests\amd64_microsoft-windows-s..oyment-languagepagk_31bf3856ad364e35_6.1.7600.16385_en-us_3709ea87b155e89f.manifest
My System SpecsSystem Spec
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 Unable to Run Windows Update (Win 7 Pro)




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