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#1
SP1 not available due to video driver
I restored my friend's Dell Inspiron N7010 to factory configuration. After running Windows Update for a few days, i saw that SP1 was not showing up to be installed. After some research, I found that there is a known issue with the old Intel video driver - SP1 will not show up with that driver (8.15.10.2104) installed, per a Microsoft document I found. When I went to the Dell website, entered the service tag, it only has that same old driver version available. Doing a search without the service tag, just by model, gives the same result.
When I go to the Intel website and download the generic driver for the Intel Core Processor - Integrated HD Graphics, and try to install it, the computer gives the message "Not validated for this computer - please obtain the appropriate driver from the computer manufacturer."
Any ideas?
Thanks