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Windows 7: Windows Update Error Code 490 & 80070490

11 Mar 2013   #21
ericwoo

Windows 7
 
 

Thanks Noel,

Here is that code:

Code:
Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Windows\system32>REG QUERY "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Cur
rentVersion\Component Based Servicing\PackageDetect\Microsoft-Windows-InternetEx
plorer-Optional-Package~31bf3856ad364e35~amd64~~0.0.0.0" /S

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Ser
vicing\PackageDetect\Microsoft-Windows-InternetExplorer-Optional-Package~31bf385
6ad364e35~amd64~~0.0.0.0
    Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~e
n-US~8.0.7600.163,5    REG_DWORD    0x2
    Package_for_KB2360131~31bf3856ad364e35~amd64~~6.1.1.3    REG_DWORD    0x2
    Package_for_KB2360131_RTM~31bf3856ad364e35~amd64~~6.1.1.3    REG_DWORD    0x
2
    Package_for_KB2416400~31bf3856ad364e35~amd64~~6.1.1.2    REG_DWORD    0x2
    Package_for_KB2416400_RTM~31bf3856ad364e35~amd64~~6.1.1.2    REG_DWORD    0x
2
    Package_for_KB2482017~31bf3856ad364e35~amd64~~6.1.1.1    REG_DWORD    0x2
    Package_for_KB2482017_RTM~31bf3856ad364e35~amd64~~6.1.1.1    REG_DWORD    0x
2
    Package_for_KB2497640~31bf3856ad364e35~amd64~~6.1.1.2    REG_DWORD    0x2
    Package_for_KB2497640_RTM~31bf3856ad364e35~amd64~~6.1.1.2    REG_DWORD    0x
2
    Package_for_KB2530548~31bf3856ad364e35~amd64~~6.1.1.2    REG_DWORD    0x2
    Package_for_KB2530548_RTM~31bf3856ad364e35~amd64~~6.1.1.2    REG_DWORD    0x
2
    Package_for_KB2559049~31bf3856ad364e35~amd64~~6.1.1.2    REG_DWORD    0x2
    Package_for_KB2559049_RTM~31bf3856ad364e35~amd64~~6.1.1.2    REG_DWORD    0x
2
    Package_for_KB2586448~31bf3856ad364e35~amd64~~6.1.1.2    REG_DWORD    0x2
    Package_for_KB2586448_RTM~31bf3856ad364e35~amd64~~6.1.1.2    REG_DWORD    0x
2
    Package_for_KB2618444~31bf3856ad364e35~amd64~~6.1.1.2    REG_DWORD    0x2
    Package_for_KB2618444_RTM~31bf3856ad364e35~amd64~~6.1.1.2    REG_DWORD    0x
2
    Package_for_KB2647516~31bf3856ad364e35~amd64~~6.1.1.0    REG_DWORD    0x2
    Package_for_KB2647516_RTM~31bf3856ad364e35~amd64~~6.1.1.0    REG_DWORD    0x
2
    Package_for_KB2675157~31bf3856ad364e35~amd64~~6.1.1.1    REG_DWORD    0x2
    Package_for_KB2675157_RTM~31bf3856ad364e35~amd64~~6.1.1.1    REG_DWORD    0x
2
    Package_for_KB2699988~31bf3856ad364e35~amd64~~6.1.1.1    REG_DWORD    0x2
    Package_for_KB2699988_RTM~31bf3856ad364e35~amd64~~6.1.1.1    REG_DWORD    0x
2
    Package_for_KB2722913~31bf3856ad364e35~amd64~~6.1.1.0    REG_DWORD    0x2
    Package_for_KB2722913_RTM~31bf3856ad364e35~amd64~~6.1.1.0    REG_DWORD    0x
2
    Package_for_KB2744842~31bf3856ad364e35~amd64~~6.1.1.0    REG_DWORD    0x2
    Package_for_KB2744842_RTM~31bf3856ad364e35~amd64~~6.1.1.0    REG_DWORD    0x
2
    Package_for_KB2761465~31bf3856ad364e35~amd64~~6.1.1.1    REG_DWORD    0x2
    Package_for_KB2761465_RTM~31bf3856ad364e35~amd64~~6.1.1.1    REG_DWORD    0x
2
    Package_for_KB2792100~31bf3856ad364e35~amd64~~6.1.1.1    REG_DWORD    0x2
    Package_for_KB2792100_RTM~31bf3856ad364e35~amd64~~6.1.1.1    REG_DWORD    0x
2
    Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~e
n-US~8.0.7600.16385    REG_SZ    2


C:\Windows\system32>



My System SpecsSystem Spec
.
11 Mar 2013   #22
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

The problem entry is this one.
Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~en-US~8.0.7600.163,5 REG_DWORD 0x2

As you can see, the Unicode character doesn't show in the output

It may be worth removing the character completely from the .reg file, running the .reg file again, and posting the command's new output (I don't know how the registry will take it, and I'm not sure how to get Unicode characters into the registry there - it errors out when I try)
My System SpecsSystem Spec
11 Mar 2013   #23
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Duh! - I just realised that I hadn't set ownership on the Key I was playing with.
Once I did, I could add/remove the character easily using copy/paste, and the the .reg file worked happily
The character also appears in the CMD REG QUERY output.

So there seems to be a mismatch between what's in the initial report and what's currently in the registry.
My System SpecsSystem Spec
.

11 Mar 2013   #24
ericwoo

Windows 7
 
 

awesome, so what exactly is the next step you guys would like me to take?
My System SpecsSystem Spec
11 Mar 2013   #25
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I think I'd better let Tom deal with it - I bow to his knowledge when it comes to registry mods.
My System SpecsSystem Spec
13 Mar 2013   #26
tom982

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64
 
 

Hi Eric,

Sorry for the delay - I spent the night in A&E looking after my flatmate and I'm so tired.

Due to the inconsistencies noted by Noel, would you mind running the SURT again please? Then post the log:

C:\Windows\Logs\CBS\CheckSUR.persist.log

Tom
My System SpecsSystem Spec
13 Mar 2013   #27
ericwoo

Windows 7
 
 

Thanks Tom. Please see the code below. I suppose you only needed the content for the one ran today, but I posted the whole thing just in case.

Code:
=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 18.0
2013-03-08 16:40

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist
(f)    CBS Watchlist Package Missing    0x80070002    Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~~0.0.0.0    Microsoft-Windows-IE-Troubleshooters-Package~31bf3856ad364e35~amd64~~6.1.7600.16385    Package registry presence failed, possibly an orphaned package on package watchlist
(f)    CBS Watchlist Package Missing    0x80070002    Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~~0.0.0.0    Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~en-US~8.0.7600.163Ş5    Package registry presence failed, possibly an orphaned package on package watchlist
(f)    CBS Registry Error    0x00000002    Microsoft-Windows-Int§rnetExplorer-Package~31bf3856ad│64e35~amd64~~0.0.0.0    Microsoft\Windows\CurrentVersion\Component Based Servicing\PackageDetect    Failed to open store sub key

Checking Component Watchlist

Checking Packages
(f)    CBS Registry Error    0x00000002    Microsoft-Windows-IE-Troubles­ooters-Package~31bf3856ad364e35 amd64~en-US~6.1.7600.16385    Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\    Failed to open store sub key

Checking Component Store

Summary:
Seconds executed: 722
 Found 4 errors
  CBS Registry Error Total count: 2
  CBS Watchlist Package Missing Total count: 2


=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 18.0
2013-03-08 16:57

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist
(f)    CBS Watchlist Package Missing    0x80070002    Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~~0.0.0.0    Microsoft-Windows-IE-Troubleshooters-Package~31bf3856ad364e35~amd64~~6.1.7600.16385    Package registry presence failed, possibly an orphaned package on package watchlist
(f)    CBS Watchlist Package Missing    0x80070002    Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~~0.0.0.0    Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~en-US~8.0.7600.163Ş5    Package registry presence failed, possibly an orphaned package on package watchlist
(f)    CBS Registry Error    0x00000002    Microsoft-Windows-Int§rnetExplorer-Package~31bf3856ad│64e35~amd64~~0.0.0.0    Microsoft\Windows\CurrentVersion\Component Based Servicing\PackageDetect    Failed to open store sub key

Checking Component Watchlist

Checking Packages
(f)    CBS Registry Error    0x00000002    Microsoft-Windows-IE-Troubles­ooters-Package~31bf3856ad364e35 amd64~en-US~6.1.7600.16385    Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\    Failed to open store sub key

Checking Component Store

Summary:
Seconds executed: 610
 Found 4 errors
  CBS Registry Error Total count: 2
  CBS Watchlist Package Missing Total count: 2


=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 18.0
2013-03-09 13:18

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist
(f)    CBS Watchlist Package Missing    0x80070002    Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~~0.0.0.0    Microsoft-Windows-IE-Troubleshooters-Package~31bf3856ad364e35~amd64~~6.1.7600.16385    Package registry presence failed, possibly an orphaned package on package watchlist
(f)    CBS Watchlist Package Missing    0x80070002    Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~~0.0.0.0    Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~en-US~8.0.7600.163Ş5    Package registry presence failed, possibly an orphaned package on package watchlist
(f)    CBS Registry Error    0x00000002    Microsoft-Windows-Int§rnetExplorer-Package~31bf3856ad│64e35~amd64~~0.0.0.0    Microsoft\Windows\CurrentVersion\Component Based Servicing\PackageDetect    Failed to open store sub key

Checking Component Watchlist

Checking Packages
(f)    CBS Registry Error    0x00000002    Microsoft-Windows-IE-Troubles­ooters-Package~31bf3856ad364e35 amd64~en-US~6.1.7600.16385    Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\    Failed to open store sub key

Checking Component Store

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 18.0
2013-03-09 13:26

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist
(f)    CBS Watchlist Package Missing    0x80070002    Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~~0.0.0.0    Microsoft-Windows-IE-Troubleshooters-Package~31bf3856ad364e35~amd64~~6.1.7600.16385    Package registry presence failed, possibly an orphaned package on package watchlist
(f)    CBS Watchlist Package Missing    0x80070002    Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~~0.0.0.0    Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~en-US~8.0.7600.163Ş5    Package registry presence failed, possibly an orphaned package on package watchlist
(f)    CBS Registry Error    0x00000002    Microsoft-Windows-Int§rnetExplorer-Package~31bf3856ad│64e35~amd64~~0.0.0.0    Microsoft\Windows\CurrentVersion\Component Based Servicing\PackageDetect    Failed to open store sub key

Checking Component Watchlist

Checking Packages
(f)    CBS Registry Error    0x00000002    Microsoft-Windows-IE-Troubles­ooters-Package~31bf3856ad364e35 amd64~en-US~6.1.7600.16385    Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\    Failed to open store sub key

Checking Component Store

Summary:
Seconds executed: 703
 Found 4 errors
  CBS Registry Error Total count: 2
  CBS Watchlist Package Missing Total count: 2


=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 18.0
2013-03-11 06:34

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist
(f)    CBS Watchlist Package Missing    0x80070002    Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~~0.0.0.0    Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~en-US~8.0.7600.163Ş5    Package registry presence failed, possibly an orphaned package on package watchlist
(f)    CBS Registry Error    0x8007000D    Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~en-US~8.0.7600.16385        failed enumerating child package, index: 31
(f)    CBS Registry Error    0x00000002    Microsoft-Windows-Int§rnetExplorer-Package~31bf3856ad│64e35~amd64~~0.0.0.0    Microsoft\Windows\CurrentVersion\Component Based Servicing\PackageDetect    Failed to open store sub key

Checking Component Watchlist

Checking Packages
(f)    CBS Registry Error    0x00000002    Microsoft-Windows-IE-Troubles­ooters-Package~31bf3856ad364e35 amd64~en-US~6.1.7600.16385    Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\    Failed to open store sub key

Checking Component Store

Summary:
Seconds executed: 1292
 Found 4 errors
  CBS Registry Error Total count: 3
  CBS Watchlist Package Missing Total count: 1


=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 18.0
2013-03-13 21:07

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist
(f)    CBS Watchlist Package Missing    0x80070002    Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~~0.0.0.0    Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~en-US~8.0.7600.163Ş5    Package registry presence failed, possibly an orphaned package on package watchlist
(f)    CBS Registry Error    0x8007000D    Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~en-US~8.0.7600.16385        failed enumerating child package, index: 31
(f)    CBS Registry Error    0x00000002    Microsoft-Windows-Int§rnetExplorer-Package~31bf3856ad│64e35~amd64~~0.0.0.0    Microsoft\Windows\CurrentVersion\Component Based Servicing\PackageDetect    Failed to open store sub key

Checking Component Watchlist

Checking Packages
(f)    CBS Registry Error    0x00000002    Microsoft-Windows-IE-Troubles­ooters-Package~31bf3856ad364e35 amd64~en-US~6.1.7600.16385    Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\    Failed to open store sub key

Checking Component Store

Summary:
Seconds executed: 1419
 Found 4 errors
  CBS Registry Error Total count: 3
  CBS Watchlist Package Missing Total count: 1
My System SpecsSystem Spec
14 Mar 2013   #28
tom982

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64
 
 

Hi Eric,

How confident are you with modifying your registry? The steps to fix this involve quite a lot of modifications to be made and it is crucial that you don't make a mistake. If you aren't comfortable with editing your registry, I would happily fix this myself, remotely, if you are interested?

Tom
My System SpecsSystem Spec
15 Mar 2013   #29
ericwoo

Windows 7
 
 

I have never really done it based on knowledge, but I could probably do it based on instructions. What exactly would I have to do?
My System SpecsSystem Spec
15 Mar 2013   #30
tom982

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64
 
 

Hi Eric,

I have written up instructions as clearly as possible. If you have any questions please stop and ask.

Modify Registry Permissions

  1. Click on the Start button and in the search box, type regedit
  2. When you see regedit on the list, right-click on it and select Run as administrator.
  3. In the left hand panel of regedit, you will see a list of registry keys. Navigate to the following key, right-click on it and select Permissions...:

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing
  4. Click Advanced.
  5. Under the Owner tab, click Edit.
  6. Click "Other Users and Groups".
  7. Click Advanced.
  8. Click "Find Now".
  9. Scroll down and double click on Everyone.
  10. Click OK.
  11. Put the check in "Replace owner on subcontainers and objects", click Apply then change to the Permissions tab.
  12. Under type Deny, single click on any entries and click Remove. (N.B.: There may not be any Deny entries, in which case just ignore this step. Just remove any that do exist)
  13. Click Edit (now on the standard file Property window under the Security tab).
  14. Click Add.
  15. Click Advanced.
  16. Click "Find Now".
  17. Scroll down and double click on Everyone.
  18. Click OK.
  19. Single click on Everyone and then tick the "Full Control" box under Allow.
  20. Click OK TWO times.

    Navigate to the following key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages

    And, still in the left hand panel here, find this sub key Microsoft-Windows-IE-Troubles­ooters-Package~31bf3856ad364e35 amd64~en-US~6.1.7600.16385

    Rename it to: Microsoft-Windows-IE-Troubleshooters-Package~31bf3856ad364e35~amd64~en-US~6.1.7600.16385

Tom
My System SpecsSystem Spec
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