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Windows 7: Windows Update Error Code 490 & 80070490

15 Mar 2013   #31
ericwoo

Windows 7
 
 

Thanks Tom. Under the Owners tab, there isn't an edit button.

Update: I just continued to step 6 and this message popped up: Registry editor could not set owner on the key currently selected, or some of its subkeys.

Is this okay?


My System SpecsSystem Spec
.
15 Mar 2013   #32
tom982

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64
 
 

Hi Eric,

Sorry for the confusion, I should have removed that from the instructions. Thank you for asking, but that's nothing to worry about, continue as before.

I also forgot to mention that I would like you to run the System Update Readiness Tool and post the log when you have completed the registry modifications:

C:\Windows\Logs\CBS\CheckSUR.persist.log

Tom
My System SpecsSystem Spec
15 Mar 2013   #33
ericwoo

Windows 7
 
 

Okay, I followed through and it wouldn't let me rename the file: Microsoft-Windows-IE-Troubles­ooters-Package~31bf3856ad364e35 amd64~en-US~6.1.7600.16385

Is that okay?
I will run the SURT now and post the details so though.
My System SpecsSystem Spec
.

15 Mar 2013   #34
ericwoo

Windows 7
 
 

Tom, here is the latest file:

Code:
=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 18.0
2013-03-08 16:40

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist
(f)    CBS Watchlist Package Missing    0x80070002    Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~~0.0.0.0    Microsoft-Windows-IE-Troubleshooters-Package~31bf3856ad364e35~amd64~~6.1.7600.16385    Package registry presence failed, possibly an orphaned package on package watchlist
(f)    CBS Watchlist Package Missing    0x80070002    Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~~0.0.0.0    Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~en-US~8.0.7600.163Ş5    Package registry presence failed, possibly an orphaned package on package watchlist
(f)    CBS Registry Error    0x00000002    Microsoft-Windows-Int§rnetExplorer-Package~31bf3856ad│64e35~amd64~~0.0.0.0    Microsoft\Windows\CurrentVersion\Component Based Servicing\PackageDetect    Failed to open store sub key

Checking Component Watchlist

Checking Packages
(f)    CBS Registry Error    0x00000002    Microsoft-Windows-IE-Troubles­ooters-Package~31bf3856ad364e35 amd64~en-US~6.1.7600.16385    Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\    Failed to open store sub key

Checking Component Store

Summary:
Seconds executed: 722
 Found 4 errors
  CBS Registry Error Total count: 2
  CBS Watchlist Package Missing Total count: 2


=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 18.0
2013-03-08 16:57

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist
(f)    CBS Watchlist Package Missing    0x80070002    Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~~0.0.0.0    Microsoft-Windows-IE-Troubleshooters-Package~31bf3856ad364e35~amd64~~6.1.7600.16385    Package registry presence failed, possibly an orphaned package on package watchlist
(f)    CBS Watchlist Package Missing    0x80070002    Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~~0.0.0.0    Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~en-US~8.0.7600.163Ş5    Package registry presence failed, possibly an orphaned package on package watchlist
(f)    CBS Registry Error    0x00000002    Microsoft-Windows-Int§rnetExplorer-Package~31bf3856ad│64e35~amd64~~0.0.0.0    Microsoft\Windows\CurrentVersion\Component Based Servicing\PackageDetect    Failed to open store sub key

Checking Component Watchlist

Checking Packages
(f)    CBS Registry Error    0x00000002    Microsoft-Windows-IE-Troubles­ooters-Package~31bf3856ad364e35 amd64~en-US~6.1.7600.16385    Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\    Failed to open store sub key

Checking Component Store

Summary:
Seconds executed: 610
 Found 4 errors
  CBS Registry Error Total count: 2
  CBS Watchlist Package Missing Total count: 2


=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 18.0
2013-03-09 13:18

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist
(f)    CBS Watchlist Package Missing    0x80070002    Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~~0.0.0.0    Microsoft-Windows-IE-Troubleshooters-Package~31bf3856ad364e35~amd64~~6.1.7600.16385    Package registry presence failed, possibly an orphaned package on package watchlist
(f)    CBS Watchlist Package Missing    0x80070002    Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~~0.0.0.0    Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~en-US~8.0.7600.163Ş5    Package registry presence failed, possibly an orphaned package on package watchlist
(f)    CBS Registry Error    0x00000002    Microsoft-Windows-Int§rnetExplorer-Package~31bf3856ad│64e35~amd64~~0.0.0.0    Microsoft\Windows\CurrentVersion\Component Based Servicing\PackageDetect    Failed to open store sub key

Checking Component Watchlist

Checking Packages
(f)    CBS Registry Error    0x00000002    Microsoft-Windows-IE-Troubles­ooters-Package~31bf3856ad364e35 amd64~en-US~6.1.7600.16385    Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\    Failed to open store sub key

Checking Component Store

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 18.0
2013-03-09 13:26

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist
(f)    CBS Watchlist Package Missing    0x80070002    Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~~0.0.0.0    Microsoft-Windows-IE-Troubleshooters-Package~31bf3856ad364e35~amd64~~6.1.7600.16385    Package registry presence failed, possibly an orphaned package on package watchlist
(f)    CBS Watchlist Package Missing    0x80070002    Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~~0.0.0.0    Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~en-US~8.0.7600.163Ş5    Package registry presence failed, possibly an orphaned package on package watchlist
(f)    CBS Registry Error    0x00000002    Microsoft-Windows-Int§rnetExplorer-Package~31bf3856ad│64e35~amd64~~0.0.0.0    Microsoft\Windows\CurrentVersion\Component Based Servicing\PackageDetect    Failed to open store sub key

Checking Component Watchlist

Checking Packages
(f)    CBS Registry Error    0x00000002    Microsoft-Windows-IE-Troubles­ooters-Package~31bf3856ad364e35 amd64~en-US~6.1.7600.16385    Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\    Failed to open store sub key

Checking Component Store

Summary:
Seconds executed: 703
 Found 4 errors
  CBS Registry Error Total count: 2
  CBS Watchlist Package Missing Total count: 2


=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 18.0
2013-03-11 06:34

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist
(f)    CBS Watchlist Package Missing    0x80070002    Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~~0.0.0.0    Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~en-US~8.0.7600.163Ş5    Package registry presence failed, possibly an orphaned package on package watchlist
(f)    CBS Registry Error    0x8007000D    Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~en-US~8.0.7600.16385        failed enumerating child package, index: 31
(f)    CBS Registry Error    0x00000002    Microsoft-Windows-Int§rnetExplorer-Package~31bf3856ad│64e35~amd64~~0.0.0.0    Microsoft\Windows\CurrentVersion\Component Based Servicing\PackageDetect    Failed to open store sub key

Checking Component Watchlist

Checking Packages
(f)    CBS Registry Error    0x00000002    Microsoft-Windows-IE-Troubles­ooters-Package~31bf3856ad364e35 amd64~en-US~6.1.7600.16385    Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\    Failed to open store sub key

Checking Component Store

Summary:
Seconds executed: 1292
 Found 4 errors
  CBS Registry Error Total count: 3
  CBS Watchlist Package Missing Total count: 1


=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 18.0
2013-03-13 21:07

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist
(f)    CBS Watchlist Package Missing    0x80070002    Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~~0.0.0.0    Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~en-US~8.0.7600.163Ş5    Package registry presence failed, possibly an orphaned package on package watchlist
(f)    CBS Registry Error    0x8007000D    Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~en-US~8.0.7600.16385        failed enumerating child package, index: 31
(f)    CBS Registry Error    0x00000002    Microsoft-Windows-Int§rnetExplorer-Package~31bf3856ad│64e35~amd64~~0.0.0.0    Microsoft\Windows\CurrentVersion\Component Based Servicing\PackageDetect    Failed to open store sub key

Checking Component Watchlist

Checking Packages
(f)    CBS Registry Error    0x00000002    Microsoft-Windows-IE-Troubles­ooters-Package~31bf3856ad364e35 amd64~en-US~6.1.7600.16385    Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\    Failed to open store sub key

Checking Component Store

Summary:
Seconds executed: 1419
 Found 4 errors
  CBS Registry Error Total count: 3
  CBS Watchlist Package Missing Total count: 1


=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 18.0
2013-03-15 19:39

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist
(f)    CBS Watchlist Package Missing    0x80070002    Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~~0.0.0.0    Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~en-US~8.0.7600.163Ş5    Package registry presence failed, possibly an orphaned package on package watchlist
(f)    CBS Registry Error    0x8007000D    Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~en-US~8.0.7600.16385        failed enumerating child package, index: 31
(f)    CBS Registry Error    0x00000002    Microsoft-Windows-Int§rnetExplorer-Package~31bf3856ad│64e35~amd64~~0.0.0.0    Microsoft\Windows\CurrentVersion\Component Based Servicing\PackageDetect    Failed to open store sub key

Checking Component Watchlist

Checking Packages
(f)    CBS Registry Error    0x00000002    Microsoft-Windows-IE-Troubles­ooters-Package~31bf3856ad364e35 amd64~en-US~6.1.7600.16385    Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\    Failed to open store sub key

Checking Component Store

Summary:
Seconds executed: 998
 Found 4 errors
  CBS Registry Error Total count: 3
  CBS Watchlist Package Missing Total count: 1
My System SpecsSystem Spec
15 Mar 2013   #35
tom982

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64
 
 

Hi Eric,

Thanks for letting me know about the key not renaming. Did it say the key already existed by any chance?

Command Prompt

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

  1. Click on the Start button and in the search box, type Command Prompt
  2. When you see Command Prompt on the list, right-click on it and select Run as administrator
  3. When command prompt opens, copy and paste the following commands into it, press enter after each

    REG QUERY "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing" /s > %SYSTEMDRIVE%\tom982.txt

  4. This will create a text file called tom982.txt in the root folder of your main drive (e.g. C:\tom982.txt). Please attach this to your next post.


Tom
My System SpecsSystem Spec
15 Mar 2013   #36
ericwoo

Windows 7
 
 

It just said, "Registry editor cannot rename the file. Error while renaming key."

Attached is that file: http://sandblasterinfo.com/tom982.txt
My System SpecsSystem Spec
15 Mar 2013   #37
tom982

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64
 
 

Hi Eric,

Let's try another one:

Open regedit again and rename this key:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Microsoft-Windows-IE-Troublesdooters-Package~31bf3856ad364e35˜amd64~en-US~6.1.7600.16385

To:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Microsoft-Windows-IE-Troubleshooters-Package~31bf3856ad364e35~amd64~en-US~6.1.7600.16385


Just to clarify, Values are located in the right pane in regedit. Navigate to this key:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\PackageDetect\Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~~0.0.0.0

Rename this value:

Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~en-US~8.0.7600.163,5

To:

Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~en-US~8.0.7600.16385

Then repeat my instructions here please: Windows Update Error Code 490 & 80070490

Tom
My System SpecsSystem Spec
15 Mar 2013   #38
ericwoo

Windows 7
 
 

The same error message popped up stating that it can't be renamed. Could we just delete this key? There is no contents in it.

Anyway, I uploaded the updated file: http://sandblasterinfo.com/tom982.txt
My System SpecsSystem Spec
15 Mar 2013   #39
ericwoo

Windows 7
 
 

Quote   Quote: Originally Posted by tom982 View Post
Just to clarify, Values are located in the right pane in regedit. Navigate to this key:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\PackageDetect\Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~~0.0.0.0

Rename this value:

Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~en-US~8.0.7600.163,5

To:

Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~en-US~8.0.7600.16385

Then repeat my instructions here please: Windows Update Error Code 490 & 80070490

Tom
I tried renaming the values as you stated but it couldn't rename because the value already exists.
My System SpecsSystem Spec
16 Mar 2013   #40
tom982

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64
 
 

Hi Eric,

Yes, in that case please delete both. Then run the SURT and post the log please:

C:\Windows\Logs\CBS\CheckSUR.persist.log

Tom
My System SpecsSystem Spec
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