New
#31
Thanks Tom. Under the Owners tab, there isn't an edit button.
Update: I just continued to step 6 and this message popped up: Registry editor could not set owner on the key currently selected, or some of its subkeys.
Is this okay?
Windows Update Error Code 490 & 80070490
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New #32
Hi Eric,
Sorry for the confusion, I should have removed that from the instructions. Thank you for asking, but that's nothing to worry about, continue as before.
I also forgot to mention that I would like you to run the System Update Readiness Tool and post the log when you have completed the registry modifications:
C:\Windows\Logs\CBS\CheckSUR.persist.log
Tom
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New #33
Okay, I followed through and it wouldn't let me rename the file: Microsoft-Windows-IE-Troublesðooters-Package~31bf3856ad364e35ÿamd64~en-US~6.1.7600.16385
Is that okay? I will run the SURT now and post the details so though.
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New #34
Tom, here is the latest file:
Code:================================= Checking System Update Readiness. Binary Version 6.1.7601.21645 Package Version 18.0 2013-03-08 16:40 Checking Windows Servicing Packages Checking Package Manifests and Catalogs Checking Package Watchlist (f) CBS Watchlist Package Missing 0x80070002 Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~~0.0.0.0 Microsoft-Windows-IE-Troubleshooters-Package~31bf3856ad364e35~amd64~~6.1.7600.16385 Package registry presence failed, possibly an orphaned package on package watchlist (f) CBS Watchlist Package Missing 0x80070002 Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~~0.0.0.0 Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~en-US~8.0.7600.163¸5 Package registry presence failed, possibly an orphaned package on package watchlist (f) CBS Registry Error 0x00000002 Microsoft-Windows-IntõrnetExplorer-Package~31bf3856ad³64e35~amd64~~0.0.0.0 Microsoft\Windows\CurrentVersion\Component Based Servicing\PackageDetect Failed to open store sub key Checking Component Watchlist Checking Packages (f) CBS Registry Error 0x00000002 Microsoft-Windows-IE-Troublesðooters-Package~31bf3856ad364e35ÿamd64~en-US~6.1.7600.16385 Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\ Failed to open store sub key Checking Component Store Summary: Seconds executed: 722 Found 4 errors CBS Registry Error Total count: 2 CBS Watchlist Package Missing Total count: 2 ================================= Checking System Update Readiness. Binary Version 6.1.7601.21645 Package Version 18.0 2013-03-08 16:57 Checking Windows Servicing Packages Checking Package Manifests and Catalogs Checking Package Watchlist (f) CBS Watchlist Package Missing 0x80070002 Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~~0.0.0.0 Microsoft-Windows-IE-Troubleshooters-Package~31bf3856ad364e35~amd64~~6.1.7600.16385 Package registry presence failed, possibly an orphaned package on package watchlist (f) CBS Watchlist Package Missing 0x80070002 Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~~0.0.0.0 Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~en-US~8.0.7600.163¸5 Package registry presence failed, possibly an orphaned package on package watchlist (f) CBS Registry Error 0x00000002 Microsoft-Windows-IntõrnetExplorer-Package~31bf3856ad³64e35~amd64~~0.0.0.0 Microsoft\Windows\CurrentVersion\Component Based Servicing\PackageDetect Failed to open store sub key Checking Component Watchlist Checking Packages (f) CBS Registry Error 0x00000002 Microsoft-Windows-IE-Troublesðooters-Package~31bf3856ad364e35ÿamd64~en-US~6.1.7600.16385 Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\ Failed to open store sub key Checking Component Store Summary: Seconds executed: 610 Found 4 errors CBS Registry Error Total count: 2 CBS Watchlist Package Missing Total count: 2 ================================= Checking System Update Readiness. Binary Version 6.1.7601.21645 Package Version 18.0 2013-03-09 13:18 Checking Windows Servicing Packages Checking Package Manifests and Catalogs Checking Package Watchlist (f) CBS Watchlist Package Missing 0x80070002 Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~~0.0.0.0 Microsoft-Windows-IE-Troubleshooters-Package~31bf3856ad364e35~amd64~~6.1.7600.16385 Package registry presence failed, possibly an orphaned package on package watchlist (f) CBS Watchlist Package Missing 0x80070002 Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~~0.0.0.0 Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~en-US~8.0.7600.163¸5 Package registry presence failed, possibly an orphaned package on package watchlist (f) CBS Registry Error 0x00000002 Microsoft-Windows-IntõrnetExplorer-Package~31bf3856ad³64e35~amd64~~0.0.0.0 Microsoft\Windows\CurrentVersion\Component Based Servicing\PackageDetect Failed to open store sub key Checking Component Watchlist Checking Packages (f) CBS Registry Error 0x00000002 Microsoft-Windows-IE-Troublesðooters-Package~31bf3856ad364e35ÿamd64~en-US~6.1.7600.16385 Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\ Failed to open store sub key Checking Component Store ================================= Checking System Update Readiness. Binary Version 6.1.7601.21645 Package Version 18.0 2013-03-09 13:26 Checking Windows Servicing Packages Checking Package Manifests and Catalogs Checking Package Watchlist (f) CBS Watchlist Package Missing 0x80070002 Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~~0.0.0.0 Microsoft-Windows-IE-Troubleshooters-Package~31bf3856ad364e35~amd64~~6.1.7600.16385 Package registry presence failed, possibly an orphaned package on package watchlist (f) CBS Watchlist Package Missing 0x80070002 Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~~0.0.0.0 Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~en-US~8.0.7600.163¸5 Package registry presence failed, possibly an orphaned package on package watchlist (f) CBS Registry Error 0x00000002 Microsoft-Windows-IntõrnetExplorer-Package~31bf3856ad³64e35~amd64~~0.0.0.0 Microsoft\Windows\CurrentVersion\Component Based Servicing\PackageDetect Failed to open store sub key Checking Component Watchlist Checking Packages (f) CBS Registry Error 0x00000002 Microsoft-Windows-IE-Troublesðooters-Package~31bf3856ad364e35ÿamd64~en-US~6.1.7600.16385 Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\ Failed to open store sub key Checking Component Store Summary: Seconds executed: 703 Found 4 errors CBS Registry Error Total count: 2 CBS Watchlist Package Missing Total count: 2 ================================= Checking System Update Readiness. Binary Version 6.1.7601.21645 Package Version 18.0 2013-03-11 06:34 Checking Windows Servicing Packages Checking Package Manifests and Catalogs Checking Package Watchlist (f) CBS Watchlist Package Missing 0x80070002 Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~~0.0.0.0 Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~en-US~8.0.7600.163¸5 Package registry presence failed, possibly an orphaned package on package watchlist (f) CBS Registry Error 0x8007000D Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~en-US~8.0.7600.16385 failed enumerating child package, index: 31 (f) CBS Registry Error 0x00000002 Microsoft-Windows-IntõrnetExplorer-Package~31bf3856ad³64e35~amd64~~0.0.0.0 Microsoft\Windows\CurrentVersion\Component Based Servicing\PackageDetect Failed to open store sub key Checking Component Watchlist Checking Packages (f) CBS Registry Error 0x00000002 Microsoft-Windows-IE-Troublesðooters-Package~31bf3856ad364e35ÿamd64~en-US~6.1.7600.16385 Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\ Failed to open store sub key Checking Component Store Summary: Seconds executed: 1292 Found 4 errors CBS Registry Error Total count: 3 CBS Watchlist Package Missing Total count: 1 ================================= Checking System Update Readiness. Binary Version 6.1.7601.21645 Package Version 18.0 2013-03-13 21:07 Checking Windows Servicing Packages Checking Package Manifests and Catalogs Checking Package Watchlist (f) CBS Watchlist Package Missing 0x80070002 Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~~0.0.0.0 Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~en-US~8.0.7600.163¸5 Package registry presence failed, possibly an orphaned package on package watchlist (f) CBS Registry Error 0x8007000D Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~en-US~8.0.7600.16385 failed enumerating child package, index: 31 (f) CBS Registry Error 0x00000002 Microsoft-Windows-IntõrnetExplorer-Package~31bf3856ad³64e35~amd64~~0.0.0.0 Microsoft\Windows\CurrentVersion\Component Based Servicing\PackageDetect Failed to open store sub key Checking Component Watchlist Checking Packages (f) CBS Registry Error 0x00000002 Microsoft-Windows-IE-Troublesðooters-Package~31bf3856ad364e35ÿamd64~en-US~6.1.7600.16385 Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\ Failed to open store sub key Checking Component Store Summary: Seconds executed: 1419 Found 4 errors CBS Registry Error Total count: 3 CBS Watchlist Package Missing Total count: 1 ================================= Checking System Update Readiness. Binary Version 6.1.7601.21645 Package Version 18.0 2013-03-15 19:39 Checking Windows Servicing Packages Checking Package Manifests and Catalogs Checking Package Watchlist (f) CBS Watchlist Package Missing 0x80070002 Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~~0.0.0.0 Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~en-US~8.0.7600.163¸5 Package registry presence failed, possibly an orphaned package on package watchlist (f) CBS Registry Error 0x8007000D Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~en-US~8.0.7600.16385 failed enumerating child package, index: 31 (f) CBS Registry Error 0x00000002 Microsoft-Windows-IntõrnetExplorer-Package~31bf3856ad³64e35~amd64~~0.0.0.0 Microsoft\Windows\CurrentVersion\Component Based Servicing\PackageDetect Failed to open store sub key Checking Component Watchlist Checking Packages (f) CBS Registry Error 0x00000002 Microsoft-Windows-IE-Troublesðooters-Package~31bf3856ad364e35ÿamd64~en-US~6.1.7600.16385 Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\ Failed to open store sub key Checking Component Store Summary: Seconds executed: 998 Found 4 errors CBS Registry Error Total count: 3 CBS Watchlist Package Missing Total count: 1
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New #35
Hi Eric,
Thanks for letting me know about the key not renaming. Did it say the key already existed by any chance?
Command Prompt
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.
- Click on the Start
button and in the search box, type Command Prompt - When you see Command Prompt on the list, right-click on it and select Run as administrator
- When command prompt opens, copy and paste the following commands into it, press enter after each
REG QUERY "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing" /s > %SYSTEMDRIVE%\tom982.txt
- This will create a text file called tom982.txt in the root folder of your main drive (e.g. C:\tom982.txt). Please attach this to your next post.
Tom
- Click on the Start
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New #36
It just said, "Registry editor cannot rename the file. Error while renaming key."
Attached is that file: http://sandblasterinfo.com/tom982.txt
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New #37
Hi Eric,
Let's try another one:
Open regedit again and rename this key:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Microsoft-Windows-IE-Troublesdooters-Package~31bf3856ad364e35˜amd64~en-US~6.1.7600.16385
To:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Microsoft-Windows-IE-Troubleshooters-Package~31bf3856ad364e35~amd64~en-US~6.1.7600.16385
Just to clarify, Values are located in the right pane in regedit. Navigate to this key:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\PackageDetect\Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~~0.0.0.0
Rename this value:
Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~en-US~8.0.7600.163,5
To:
Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~en-US~8.0.7600.16385
Then repeat my instructions here please: Windows Update Error Code 490 & 80070490
Tom
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New #38
The same error message popped up stating that it can't be renamed. Could we just delete this key? There is no contents in it.
Anyway, I uploaded the updated file: http://sandblasterinfo.com/tom982.txt
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New #39
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New #40
Hi Eric,
Yes, in that case please delete both. Then run the SURT and post the log please:
C:\Windows\Logs\CBS\CheckSUR.persist.log
Tom
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