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Windows 7: Windows Update Error Code 490 & 80070490

17 Mar 2013   #41
ericwoo

Windows 7
 
 

Okay, I deleted both of those values and here is the updated file:

Code:
=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 18.0
2013-03-08 16:40

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist
(f)    CBS Watchlist Package Missing    0x80070002    Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~~0.0.0.0    Microsoft-Windows-IE-Troubleshooters-Package~31bf3856ad364e35~amd64~~6.1.7600.16385    Package registry presence failed, possibly an orphaned package on package watchlist
(f)    CBS Watchlist Package Missing    0x80070002    Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~~0.0.0.0    Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~en-US~8.0.7600.163Ş5    Package registry presence failed, possibly an orphaned package on package watchlist
(f)    CBS Registry Error    0x00000002    Microsoft-Windows-Int§rnetExplorer-Package~31bf3856ad│64e35~amd64~~0.0.0.0    Microsoft\Windows\CurrentVersion\Component Based Servicing\PackageDetect    Failed to open store sub key

Checking Component Watchlist

Checking Packages
(f)    CBS Registry Error    0x00000002    Microsoft-Windows-IE-Troubles­ooters-Package~31bf3856ad364e35 amd64~en-US~6.1.7600.16385    Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\    Failed to open store sub key

Checking Component Store

Summary:
Seconds executed: 722
 Found 4 errors
  CBS Registry Error Total count: 2
  CBS Watchlist Package Missing Total count: 2


=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 18.0
2013-03-08 16:57

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist
(f)    CBS Watchlist Package Missing    0x80070002    Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~~0.0.0.0    Microsoft-Windows-IE-Troubleshooters-Package~31bf3856ad364e35~amd64~~6.1.7600.16385    Package registry presence failed, possibly an orphaned package on package watchlist
(f)    CBS Watchlist Package Missing    0x80070002    Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~~0.0.0.0    Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~en-US~8.0.7600.163Ş5    Package registry presence failed, possibly an orphaned package on package watchlist
(f)    CBS Registry Error    0x00000002    Microsoft-Windows-Int§rnetExplorer-Package~31bf3856ad│64e35~amd64~~0.0.0.0    Microsoft\Windows\CurrentVersion\Component Based Servicing\PackageDetect    Failed to open store sub key

Checking Component Watchlist

Checking Packages
(f)    CBS Registry Error    0x00000002    Microsoft-Windows-IE-Troubles­ooters-Package~31bf3856ad364e35 amd64~en-US~6.1.7600.16385    Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\    Failed to open store sub key

Checking Component Store

Summary:
Seconds executed: 610
 Found 4 errors
  CBS Registry Error Total count: 2
  CBS Watchlist Package Missing Total count: 2


=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 18.0
2013-03-09 13:18

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist
(f)    CBS Watchlist Package Missing    0x80070002    Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~~0.0.0.0    Microsoft-Windows-IE-Troubleshooters-Package~31bf3856ad364e35~amd64~~6.1.7600.16385    Package registry presence failed, possibly an orphaned package on package watchlist
(f)    CBS Watchlist Package Missing    0x80070002    Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~~0.0.0.0    Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~en-US~8.0.7600.163Ş5    Package registry presence failed, possibly an orphaned package on package watchlist
(f)    CBS Registry Error    0x00000002    Microsoft-Windows-Int§rnetExplorer-Package~31bf3856ad│64e35~amd64~~0.0.0.0    Microsoft\Windows\CurrentVersion\Component Based Servicing\PackageDetect    Failed to open store sub key

Checking Component Watchlist

Checking Packages
(f)    CBS Registry Error    0x00000002    Microsoft-Windows-IE-Troubles­ooters-Package~31bf3856ad364e35 amd64~en-US~6.1.7600.16385    Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\    Failed to open store sub key

Checking Component Store

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 18.0
2013-03-09 13:26

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist
(f)    CBS Watchlist Package Missing    0x80070002    Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~~0.0.0.0    Microsoft-Windows-IE-Troubleshooters-Package~31bf3856ad364e35~amd64~~6.1.7600.16385    Package registry presence failed, possibly an orphaned package on package watchlist
(f)    CBS Watchlist Package Missing    0x80070002    Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~~0.0.0.0    Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~en-US~8.0.7600.163Ş5    Package registry presence failed, possibly an orphaned package on package watchlist
(f)    CBS Registry Error    0x00000002    Microsoft-Windows-Int§rnetExplorer-Package~31bf3856ad│64e35~amd64~~0.0.0.0    Microsoft\Windows\CurrentVersion\Component Based Servicing\PackageDetect    Failed to open store sub key

Checking Component Watchlist

Checking Packages
(f)    CBS Registry Error    0x00000002    Microsoft-Windows-IE-Troubles­ooters-Package~31bf3856ad364e35 amd64~en-US~6.1.7600.16385    Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\    Failed to open store sub key

Checking Component Store

Summary:
Seconds executed: 703
 Found 4 errors
  CBS Registry Error Total count: 2
  CBS Watchlist Package Missing Total count: 2


=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 18.0
2013-03-11 06:34

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist
(f)    CBS Watchlist Package Missing    0x80070002    Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~~0.0.0.0    Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~en-US~8.0.7600.163Ş5    Package registry presence failed, possibly an orphaned package on package watchlist
(f)    CBS Registry Error    0x8007000D    Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~en-US~8.0.7600.16385        failed enumerating child package, index: 31
(f)    CBS Registry Error    0x00000002    Microsoft-Windows-Int§rnetExplorer-Package~31bf3856ad│64e35~amd64~~0.0.0.0    Microsoft\Windows\CurrentVersion\Component Based Servicing\PackageDetect    Failed to open store sub key

Checking Component Watchlist

Checking Packages
(f)    CBS Registry Error    0x00000002    Microsoft-Windows-IE-Troubles­ooters-Package~31bf3856ad364e35 amd64~en-US~6.1.7600.16385    Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\    Failed to open store sub key

Checking Component Store

Summary:
Seconds executed: 1292
 Found 4 errors
  CBS Registry Error Total count: 3
  CBS Watchlist Package Missing Total count: 1


=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 18.0
2013-03-13 21:07

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist
(f)    CBS Watchlist Package Missing    0x80070002    Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~~0.0.0.0    Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~en-US~8.0.7600.163Ş5    Package registry presence failed, possibly an orphaned package on package watchlist
(f)    CBS Registry Error    0x8007000D    Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~en-US~8.0.7600.16385        failed enumerating child package, index: 31
(f)    CBS Registry Error    0x00000002    Microsoft-Windows-Int§rnetExplorer-Package~31bf3856ad│64e35~amd64~~0.0.0.0    Microsoft\Windows\CurrentVersion\Component Based Servicing\PackageDetect    Failed to open store sub key

Checking Component Watchlist

Checking Packages
(f)    CBS Registry Error    0x00000002    Microsoft-Windows-IE-Troubles­ooters-Package~31bf3856ad364e35 amd64~en-US~6.1.7600.16385    Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\    Failed to open store sub key

Checking Component Store

Summary:
Seconds executed: 1419
 Found 4 errors
  CBS Registry Error Total count: 3
  CBS Watchlist Package Missing Total count: 1


=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 18.0
2013-03-15 19:39

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist
(f)    CBS Watchlist Package Missing    0x80070002    Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~~0.0.0.0    Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~en-US~8.0.7600.163Ş5    Package registry presence failed, possibly an orphaned package on package watchlist
(f)    CBS Registry Error    0x8007000D    Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~en-US~8.0.7600.16385        failed enumerating child package, index: 31
(f)    CBS Registry Error    0x00000002    Microsoft-Windows-Int§rnetExplorer-Package~31bf3856ad│64e35~amd64~~0.0.0.0    Microsoft\Windows\CurrentVersion\Component Based Servicing\PackageDetect    Failed to open store sub key

Checking Component Watchlist

Checking Packages
(f)    CBS Registry Error    0x00000002    Microsoft-Windows-IE-Troubles­ooters-Package~31bf3856ad364e35 amd64~en-US~6.1.7600.16385    Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\    Failed to open store sub key

Checking Component Store

Summary:
Seconds executed: 998
 Found 4 errors
  CBS Registry Error Total count: 3
  CBS Watchlist Package Missing Total count: 1


=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 18.0
2013-03-17 15:11

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist
(f)    CBS Registry Error    0x00000002    Microsoft-Windows-Int§rnetExplorer-Package~31bf3856ad│64e35~amd64~~0.0.0.0    Microsoft\Windows\CurrentVersion\Component Based Servicing\PackageDetect    Failed to open store sub key

Checking Component Watchlist

Checking Packages
(f)    CBS Registry Error    0x00000002    Microsoft-Windows-IE-Troubles­ooters-Package~31bf3856ad364e35 amd64~en-US~6.1.7600.16385    Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\    Failed to open store sub key

Checking Component Store

Summary:
Seconds executed: 1261
 Found 2 errors
  CBS Registry Error Total count: 2



My System SpecsSystem Spec
.
18 Mar 2013   #42
tom982

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64
 
 

Hi Eric,

That looks much better! One last step now:

Command Prompt

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

  1. Click on the Start button and in the search box, type Command Prompt
  2. When you see Command Prompt on the list, right-click on it and select Run as administrator
  3. When command prompt opens, copy and paste the following commands into it, press enter after each

    regedit /e
    %SYSTEMDRIVE%\tom982.reg "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing"

  4. This will create a text file called tom982.reg in the root folder of your main drive (e.g. C:\tom982.txt). Please attach this to your next post.
Tom
My System SpecsSystem Spec
18 Mar 2013   #43
ericwoo

Windows 7
 
 

I did this and it doesn't seem to create that reg file. I even made it show hidden files and still nothing??
My System SpecsSystem Spec
.

18 Mar 2013   #44
tom982

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64
 
 

Sorry, I have fixed the command. Please try it again now.
My System SpecsSystem Spec
18 Mar 2013   #45
ericwoo

Windows 7
 
 

Awesome! Here it is in Zip: Attachment 259998
My System SpecsSystem Spec
19 Mar 2013   #46
tom982

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64
 
 

Hi Eric,

Thanks for the export. Unfortunately, this is going to be a bit more than one last step! The corruption shown in your CheckSUR log should be the same as that in the registry export, but there is no corruption in your export so we'll have to hunt a little more:

Command Prompt

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

  1. Click on the Start button and in the search box, type Command Prompt
  2. When you see Command Prompt on the list, right-click on it and select Run as administrator
  3. When command prompt opens, copy and paste the following commands into it, press enter after each

    REG LOAD HKLM\COMPONENTS %SYSTEMROOT%\system32\config\components

  4. This will create a text file called tom982.txt in the root folder of your main drive (e.g. C:\tom982.txt). Please copy and paste the contents of this into your next post.



System Look

Please download SystemLook from one of the links below and save it to your Desktop.
Download Mirror #1
Download Mirror #2
  • Double-click SystemLook.exe to run it.
  • Copy the content of the following codebox into the main textfield:
    Code:
    :regfind
    Microsoft-Windows-Int§rnetExplorer-Package~31bf3856ad│64e35~amd64~~0.0.0.0
    Microsoft-Windows-IE-Troubles­ooters-Package~31bf3856ad364e35 amd64~en-US~6.1.7600.16385
  • Click the Look button to start the scan.
  • When finished, a notepad window will open with the results of the scan. Please post this log in your next reply.
Note: The log can also be found on your Desktop entitled SystemLook.txt

Tom


Edit: Ignore this:

Code:
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Microsoft-Windows-InternetExplorer-Package~31bf3856ad364e35~amd64~en-US~8.0.7600.16385]
"InstallClient"="DISM Package Manager Provider"
"InstallName"="Microsoft-Windows-InternetExplorer-Package~31bf3856ad364e35~amd64~en-US~8.0.7600.16385.mum"
"InstallLocation"="\\\\?\\X:\\$WINDOWS.~LS\\PackageT顥mp\\4f85c393-d0f聤-49a5-82a6-96b77877a162\\451D7442-E144-43D6-A81A蠭E6A30E623A34\\"
"CurrentState"=dword:00000070
"SelfUpdate"=dword:00000000
"Visibility"=dword:00008802
"InstallTimeHigh"=dword:01ca0440
"InstallTimeLow"=dword:24a38c9e
"InstallUser"="S-1-5-18"
"Trusted"=dword:00000001
My System SpecsSystem Spec
19 Mar 2013   #47
ericwoo

Windows 7
 
 

Tom, that's okay. I really appreciate your help and it's good to sort of learn what's going on.

It looks like system look didn't find anything. This is what is showed:

Code:
SystemLook 30.07.11 by jpshortstuff
Log created at 16:54 on 19/03/2013 by Eric
Administrator - Elevation successful
WARNING: SystemLook running under WOW64. Use SystemLook_x64 for accurate results.

========== regfind ==========

Searching for "Microsoft-Windows-Int§rnetExplorer-Package~31bf3856ad│64e35~amd64~~0.0.0.0"
No data found.

Searching for "Microsoft-Windows-IE-Troubles­ooters-Package~31bf3856ad364e35 amd64~en-US~6.1.7600.16385"
No data found.

-= EOF =-
My System SpecsSystem Spec
19 Mar 2013   #48
tom982

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64
 
 

Hi Eric,

This is so odd, I've never seen anything like it before.

Can you zip up and post your CBS folder please? Hopefully it will give us a little more information on this one:

C:\Windows\Logs\CBS

Tom
My System SpecsSystem Spec
19 Mar 2013   #49
ericwoo

Windows 7
 
 

Please see here: Attachment 260155

Thanks
My System SpecsSystem Spec
20 Mar 2013   #50
tom982

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64
 
 

Hi Eric,

Your CBS log is showing the same problem with these files:

Code:
2013-03-19 00:00:51, Info                  CBS    Session: 6024_24735939 initialized by client SPP.
2013-03-19 00:00:51, Info                  CBS    Failed to get child object: Microsoft-Windows-IE-Troubles�ooters-Package~31bf3856ad364e35�amd64~en-US~6.1.7600.16385 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2013-03-19 00:00:51, Info                  CBS    Failed to enumerate packages. [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2013-03-19 00:00:51, Info                  CBS    Failed to collect packages from package store [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2013-03-19 00:00:51, Info                  CBS    Failed to enumerate installed package. [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
Let's have one last search for this, I'm hoping that the lack of results last time were because it didn't like the funny unicode characters.

System Look

Please download SystemLook from one of the links below and save it to your Desktop.
Download Mirror #1
  • Double-click SystemLook.exe to run it.
  • Copy the content of the following codebox into the main textfield:
    Code:
    :filefind
    *Microsoft-Windows-IE-Troubles*
    
    :folderfind
    *Microsoft-Windows-IE-Troubles*
    
    :regfind
    Microsoft-Windows-IE-Troubles
  • Click the Look button to start the scan.
  • When finished, a notepad window will open with the results of the scan. Please post this log in your next reply.
Note: The log can also be found on your Desktop entitled SystemLook.txt

Tom
My System SpecsSystem Spec
Reply

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