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Windows 7: Windows Update Error Code 490 & 80070490

09 Mar 2013   #1
ericwoo

Windows 7
 
 
Windows Update Error Code 490 & 80070490

Hi I was wondering if anyone knows how to fix this windows update problem. The pop up message said it was an error code of 80070490, but when I cancel that the main windows update window says Error code 490.
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Please see the attached cbs folder. Thanks

Attachment 258610




My System SpecsSystem Spec
09 Mar 2013   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

You have a number of problems in the registry - as far as I can see at present, there are no file problems.

Please copy the file C:\Windows\System32\config\COMPONENTS (no file extension) to your desktop, and then compress it.
Then upload the compressed file to your favoured fileshare site (SkyDrive or Dropbox would be fine) and post a link.

Either myself or Tom982 will then pick it up, and see what we can do with it.
My System SpecsSystem Spec
09 Mar 2013   #3
ericwoo

Windows 7
 
 

Thanks for your help. There was no COMPONENTS folder but there is this file. Is this what you are looking for?


I uploaded it to my website: here
My System SpecsSystem Spec
09 Mar 2013   #4
tom982

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64
 
 

Hello ericwoo and welcome to the forums

Thanks for the logs.

Before we continue, I would like you to backup your registry:

Backup the Registry | niemiro's Website

Open your start menu, and in the search box type regedit, when the results load, right click on regedit and select Run as administrator. From regedit, I would like you to navigate to the following key:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing

Right click on the Component Based Servicing key and select Permissions. Click Advanced, then select the Owner tab. On this list, click on your username (e.g. Mine is displayed as Tom (Tom-PC\Tom)) to select it, tick the box labelled Replace owner on subcontainers and objects then click Apply then OK.

Now, in this first permissions window, you should see a few entries in the Group or user names: box. Click on Administrators once to select it, then check that the Full Control (Allow) box is ticked, if it isn't then tick it. Then repeat this check for TrustedInstaller. Then click OK, and close regedit.

Download the attached file, ericwoo.reg and save it to your Desktop. Double-click on the file to run it. You will be asked to confirm whether you wish to merge this file to the registry, click Yes. Then reboot, run the SURT, and upload the CheckSUR.persist.log please!

Tom


Attached Files
File Type: reg ericwoo.reg (1.3 KB, 67 views)
My System SpecsSystem Spec
09 Mar 2013   #5
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

(Thanks, Tom - I was going to take a more roundabout route to it )
My System SpecsSystem Spec
09 Mar 2013   #6
tom982

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64
 
 

Quote   Quote: Originally Posted by NoelDP View Post
(Thanks, Tom - I was going to take a more roundabout route to it )
My pleasure What were you going to do with the COMPONENTS hive btw? I can't see anything in the CBS log that requires attention.
My System SpecsSystem Spec
09 Mar 2013   #7
ericwoo

Windows 7
 
 

I got stuck at "Replace owner on subcontainers and objects".

The window popped up and said "Registry Editors could not set owner on the key currently selected, or some of its subkeys."

I am wondering if I messed something up when following this a few times (Unable to install updates in Windows Vista, Windows 7, Windows Server 2008 and Windows Server 2008 R2). It made me create a COMPONENTS.reg file if that helps.

Any idea?
My System SpecsSystem Spec
09 Mar 2013   #8
tom982

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64
 
 

Hi Eric,

Just to confirm, did you run regedit as an administrator? If not, can you read through the instructions again please. If you did, continue with the instructions anyway

Tom
My System SpecsSystem Spec
09 Mar 2013   #9
ericwoo

Windows 7
 
 

I tried it again and ensured to run as admin, but it is still doing this. I realized that the Permissions tab says only the name "TrustedInstaller" has it's permission set at Full Control.

The other Names' permissions are set to Read which are: SYSTEM, Administrators (Eric-PC\Administrators), Users (Eric-PC\Users).

Should I just change Users (Eric-PC\Users) to Full Control?
My System SpecsSystem Spec
09 Mar 2013   #10
ericwoo

Windows 7
 
 

So I just disregarded this message and continued with the rest of the instructions. I clicked on the ericwoo.reg file and a message popped up saying:

Quote:
Cannot import C:\Users\Eric\Desktop\ericwoo.reg: The specified file is not a registry script. You can only import binary registry files from within the registry editor.
My System SpecsSystem Spec
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 Windows Update Error Code 490 & 80070490




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