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Windows 7: Win7 home update fails, error 8007370B - cannot update, install SP1.

10 Mar 2013   #1
Carl B

Windows 7 Home Premium 64bit
 
 
Win7 home update fails, error 8007370B - cannot update, install SP1.

Running Windows 7 Home Premium x64
Cannot update, attempting to upgrade to Win 7 professional. Discovered automatic updates were fried for some time and the system did not have SP1, which is apparently required for the upgrade.

I see similar threads, each seems to require advanced individual registry repair so starting my own - if there is a generic fix please reply with it and I can give it a shot. I have tried the normal tools to fix without change- see below.

Symptoms:
Windows updates fails with an error code 8007370B - Windows Update encountered an unknown error

I have run SURT several times successfully
I have run Fixit 50202, MicrosoftFixit.wu.LB.133286320513446086.5.1.Run,
Each returns 'Repair Windows Update components' and 'Windows Update components must be repaired'
All claim to have fixed the problem (no change, naturally)
Attempted to run SFC /scannow from an elevated prompt and it fails with 'Windows Resource Protection could not perform the requested operation'. Same behavior when attempted from Safe Boot.

Downloaded and attempted to install SP1 locally, both the all platforms version and the Win7 x64 version. Both fail with errors.

Ran the Norton remover tool and Macafee remover tool - think Norton came with the system but was never activated, ran the Macafee remover tool just to be sure.

Have renamed the Softwareupdate folder without any change.




Uploaded CBS logs
Download CBS.zip from Sendspace.com - send big files the easy way


My System SpecsSystem Spec
.

10 Mar 2013   #2
Carl B

Windows 7 Home Premium 64bit
 
 
Components

See most of the repairs require the components file as well

Download COMPONENTS.zip from Sendspace.com - send big files the easy way
My System SpecsSystem Spec
10 Mar 2013   #3
Brink
Microsoft MVP

64-bit Windows 10
 
 

Hello Carl, and welcome to Seven Forums.

The section for Windows 7 at the link below may be able to help.

System Update Readiness Tool fixes Windows Update errors in Windows 8, Windows 7, Windows Vista, Windows Server 2008 R2, and Windows Server 2008

Hope this helps,
Shawn
My System SpecsSystem Spec
.


10 Mar 2013   #4
Carl B

Windows 7 Home Premium 64bit
 
 

Brink, Thanks for the fast response - I have run SURT several times successfully without fixing the problem. Just checked and the filename of the SURT I was using matches the one for my OS on your link.
My System SpecsSystem Spec
11 Mar 2013   #5
Brink
Microsoft MVP

64-bit Windows 10
 
 

Since you were wanting to upgrade to Windows 7 Pro, would you prefer to do a clean install with it instead?

Clean Install with a Upgrade Windows 7 Version
My System SpecsSystem Spec
11 Mar 2013   #6
tom982

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64
 
 

Hello Carl and welcome to the forums

Thank you for letting me know what you have already tried. Not only does it show that you've put some time into this before turning to other for help which is great to see, but it also saves me time because I know what has and hasn't worked so far. In this case, nothing you could run would fix this issue. You have what's known as bit flips in your registry (where a 0 flips to a 1 and completely changes the character) - it's a form of corruption that can only be fixed by manually modifying your registry hive so thank you very much for attaching it. It's just gone past 4am and I need my beauty sleep but I'll get going with this first thing tomorrow

Tom
My System SpecsSystem Spec
13 Mar 2013   #7
tom982

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64
 
 

Hi Carl,

I have fixed all of the issues outlined in your CheckSUR log so hopefully this will get you up and running again!

Download this file please: https://dl.dropbox.com/u/16537616/Carl_B.zip

Save it to your Desktop. Then right click > Extract All... and extract the contents to your Desktop. There should be one file, COMPONENTS (with no extension).

Then navigate to this folder:

C:\Windows\system32\config\

In that folder, rename the file COMPONENTS to COMPONENTS.bak

Copy the COMPONENTS file from your Desktop to this folder, then reboot your computer please.

After you have rebooted, run the System Update Readiness Tool (SURT) again and post the log please:

C:\Windows\Logs\CBS\CheckSUR.persist.log

Tom
My System SpecsSystem Spec
14 Mar 2013   #8
Carl B

Windows 7 Home Premium 64bit
 
 

Tom, Thank you! I am travelling at this moment and away from the system but will be able to apply the fix Tuesday 3/14. I'll post the log immediately afterwards. Thank you again - I was certain that a wipe and rebuild was my only option. -C
My System SpecsSystem Spec
14 Mar 2013   #9
tom982

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64
 
 

Hi Carl,

No problem, thanks for letting me know.

Tom
My System SpecsSystem Spec
20 Mar 2013   #10
Carl B

Windows 7 Home Premium 64bit
 
 

Installed Components and rebooted. Ran SURT - log Download CheckSUR.persist.log from Sendspace.com - send big files the easy way
My System SpecsSystem Spec
Reply

 Win7 home update fails, error 8007370B - cannot update, install SP1.




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