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Windows 7: Cannot Install Microsoft Update Extension.

11 Mar 2013   #1
kadz

Windows 7 Professional 64 bit
 
 
Cannot Install Microsoft Update Extension.

Hi,


Please Help!

Please refer to this post at step 7:
7. Get a "Microsoft Update" for other Microsoft Products
Windows Update Settings - Change




I am having trouble installing the microsoft update extension for windows update, listed in step 7 in the link above.


Here is an image of my settings in windows updates.
Note: There is no setting for Microsoft Update.

Attachment 258844



When I click on the "Find out more" link to get updates for other microsoft products and change the setting from - "You receive updates: For Microsoft Windows only" to "You receive updates: For Windows and other products from Microsoft Update", The website does not give me the option to install the extension. Rather I am directed via the website to go to Windows Update from the start menu on my computer.

See screen shots below:


1. I want to acivate the Microsoft Update Extension. So I click on the Link "Find Out More"

Attachment 258845

I am taken to this website:

http://go.microsoft.com/fwlink/?LinkId=70156

Which then redirects me to this website http://update.microsoft.com/microsoftupdate/v6/vistadefault.aspx?ln=en-us



2. This is what the website shows me:
Attachment 258846

I am not given the option to install the Microsoft Update Extension. as listed in step 7 from this link - http://www.sevenforums.com/tutorials/2797-windows-update-settings-change.html .

Please Help me to install the Microsoft Update Extension.

I should be getting the option depicted below, when I clink on the "Find Out More" link in windows update:
Attachment 258847


My System SpecsSystem Spec
.
11 Mar 2013   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Do you actually have any MS products other than Windows installed?
Office and MSE would be the obvious ones.

Unless you do, the option for Microsoft Updates can't be activated.


Forget that - I got it wrong.

more later.
My System SpecsSystem Spec
11 Mar 2013   #3
kadz

Windows 7 Professional 64 bit
 
 

Quote   Quote: Originally Posted by NoelDP View Post
Do you actually have any MS products other than Windows installed?
Office and MSE would be the obvious ones.
Unless you do, the option for Microsoft Updates can't be activated.
Hi,

Thank you for your response.

I do have Both Office 2010 Pro, and MSE installed.
My System SpecsSystem Spec
.

11 Mar 2013   #4
UsernameIssues

W7 Pro SP1 64bit
 
 

If it matters - this is a duplicate post and the original post has better images :-)
Windows Update Settings - Change
My System SpecsSystem Spec
11 Mar 2013   #5
kadz

Windows 7 Professional 64 bit
 
 

Quote   Quote: Originally Posted by UsernameIssues View Post
If it matters - this is a duplicate post and the original post has better images :-)
Windows Update Settings - Change
The link above is a tutorial on how to change the Windows Update Settings.
I originally posted my question as a response to this tutorial. I did not get any responses, so I created a new thread with the focus of this thread being solving the problem I am experiencing, and not a tutorial for changing windows update settings.
My System SpecsSystem Spec
11 Mar 2013   #6
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Please post an MGADiag report- it is likely that your system is misreporting the Browser or OS to the website, and therefore getting the wrong feedback.
Please also go to UserAgentString.com - Netscape version 4.0 and copy the string in the box at the top of the page to your reply.

What is your default browser? - try changing it to Internet Explorer temporarily, then attempting the switch to MS updates.


(for comparison, this is my data from useragentstring - Mozilla/5.0 (compatible; MSIE 10.0; Windows NT 6.1; WOW64; Trident/6.0; MAAU) )
My System SpecsSystem Spec
11 Mar 2013   #7
UsernameIssues

W7 Pro SP1 64bit
 
 

Quote   Quote: Originally Posted by kadz View Post
Quote   Quote: Originally Posted by UsernameIssues View Post
If it matters - this is a duplicate post and the original post has better images :-)
Windows Update Settings - Change
The link above is a tutorial on how to change the Windows Update Settings.
I originally posted my question as a response to this tutorial. I did not get any responses, so I created a new thread with the focus of this thread being solving the problem I am experiencing, and not a tutorial for changing windows update settings.
I probably should have left out the comment about the duplicate post. I was not concerned about the duplicate posting (since you did not get an answer in 6 days). I was just making sure that people could get to a better view of your screenshots. The screenshots in this thread are tiny (at least they are for me). It looks like you took a screenshot of the thumbnails from your original post. But even that does not explain some of what I'm seeing.

...just trying to help others to help you.

I don't have a clue why you cannot do what you need to do; but Noel does :-)
My System SpecsSystem Spec
11 Mar 2013   #8
kadz

Windows 7 Professional 64 bit
 
 

Quote   Quote: Originally Posted by NoelDP View Post
Please post an MGADiag report- it is likely that your system is misreporting the Browser or OS to the website, and therefore getting the wrong feedback.
Please also go to UserAgentString.com - Netscape version 4.0 and copy the string in the box at the top of the page to your reply.

What is your default browser? - try changing it to Internet Explorer temporarily, then attempting the switch to MS updates.


(for comparison, this is my data from useragentstring - Mozilla/5.0 (compatible; MSIE 10.0; Windows NT 6.1; WOW64; Trident/6.0; MAAU) )
Not possible. I only have IE9 Installed.
Anyway, the string in the box is:
Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.1; WOW64; Trident/5.0)

Note: I previously had the Microsoft Update Extension option installed and working.
My updates were working fine, and included microsoft updates.
I then had some issues with windows updates not installing, and uninstalled(unchecked) the microsoft update option thinking that I can easily restore it later. But I am now unable to do so.
My System SpecsSystem Spec
11 Mar 2013   #9
kadz

Windows 7 Professional 64 bit
 
 

Quote   Quote: Originally Posted by kadz View Post
Quote   Quote: Originally Posted by NoelDP View Post
Please post an MGADiag report- it is likely that your system is misreporting the Browser or OS to the website, and therefore getting the wrong feedback.
Please also go to UserAgentString.com - Netscape version 4.0 and copy the string in the box at the top of the page to your reply.

What is your default browser? - try changing it to Internet Explorer temporarily, then attempting the switch to MS updates.


(for comparison, this is my data from useragentstring - Mozilla/5.0 (compatible; MSIE 10.0; Windows NT 6.1; WOW64; Trident/6.0; MAAU) )
Not possible. I only have IE9 Installed.
Anyway, the string in the box is:
Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.1; WOW64; Trident/5.0)

Note: I previously had the Microsoft Update Extension option installed and working.
My updates were working fine, and included microsoft updates.
I then had some issues with windows updates not installing, and uninstalled(unchecked) the microsoft update option thinking that I can easily restore it later. But I am now unable to do so.
Here is the MGADiag report:



Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-M3DJT-4J3WC-733WD
Windows Product Key Hash: xo+ajVSpae7/4VoZjS7m6JL0f3A=
Windows Product ID: 00371-OEM-8992671-00524
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7600.2.00010100.0.0.048
ID: {1576B5C1-2AE8-4E48-ACA5-4D11ADB4E44B}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7600.win7_gdr.130104-1435
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{1576B5C1-2AE8-4E48-ACA5-4D11ADB4E44B}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-733WD</PKey><PID>00371-OEM-8992671-00524</PID><PIDType>2</PIDType><SID>S-1-5-21-3210433682-2465137829-4141940376</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Vostro 3500</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A07 </Version><SMBIOSVersion major="2" minor="6"/><Date>20100804000000.000000+000</Date></BIOS><HWID>CBBB3607018400FC</HWID><UserLCID>1C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>South Africa Standard Time(GMT+02:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>WN09 </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7600.16385
Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 50e329f7-a5fa-46b2-85fd-f224e5da7764
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00178-926-700524-02-1033-7600.0000-2692010
Installation ID: 021716520531811945908816946954152546598970913930386774
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 733WD
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 2013/03/11 04:59:27 PM
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 2:27:2013 15:48
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:

HWID Data-->
HWID Hash Current: LAAAAAEAAQABAAEAAAABAAAAAgABAAEA6GFeeOzyrHvyVPKFFkuo+Ur7XF0=
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC DELL WN09
FACP DELL WN09
HPET DELL WN09
MCFG DELL WN09
SSDT AMICPU PROC
SLIC DELL WN09
OSFR DELL M08
SSDT AMICPU PROC
My System SpecsSystem Spec
11 Mar 2013   #10
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

All I can think is that your Windows Update problems affected more than you knew.

Please follow the Windows Update Posting Instructions and post the data requested.
My System SpecsSystem Spec
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 Cannot Install Microsoft Update Extension.




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