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Windows 7: KB2732487 is unable to update - Error Code 800700B7

06 May 2013   #121
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

RPC Server unavailable messages are (almost) always lies
If the RPC Server is truly unavailable, then the OS can't start - you can still run Windows without most other services, but shutting that down is a guaranteed windows-breaker.

The obvious question is - what does it really mean?
Guessing, I'd say that it's a disconnect somewhere in the registry, but I have no idea where to start looking.


Let's see if something simple is the problem..

run the following commands, and post the results.

SC QPRIVS RPCSS
SC QC RPCSS


My System SpecsSystem Spec
.
06 May 2013   #122
ern815

Windows 7 Home Premium 64bit
 
 

Let's go

Here are the reports.

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\windows\system32>SC QPRIVS RPCSS
[SC] QueryServiceConfig2 SUCCESS
SERVICE_NAME: RPCSS
PRIVILEGES : SeChangeNotifyPrivilege
: SeCreateGlobalPrivilege
: SeImpersonatePrivilege
C:\windows\system32>SC QC RPCSS
[SC] QueryServiceConfig SUCCESS
SERVICE_NAME: RPCSS
TYPE : 20 WIN32_SHARE_PROCESS
START_TYPE : 2 AUTO_START
ERROR_CONTROL : 1 NORMAL
BINARY_PATH_NAME : C:\windows\system32\svchost.exe -k rpcss
LOAD_ORDER_GROUP : COM Infrastructure
TAG : 0
DISPLAY_NAME : Remote Procedure Call (RPC)
DEPENDENCIES : RpcEptMapper
: DcomLaunch
SERVICE_START_NAME : NT AUTHORITY\NetworkService
C:\windows\system32>
My System SpecsSystem Spec
08 May 2013   #123
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I thought that might be too much to hope for! It looks normal.


The problem is that almost every other service has RPCSS as a source, so it that starts playing up, then the system exhibits strange behaviour.

I've never tried tracing errors with it - so I don't really have anywhere to start.

Lets see what the Event logs have to say now/again....

Please upload the following files

C:\Windows\System32\winevt\logs\System.evtx
C:\Windows\System32\winevt\logs\Application.evtx
C:\Windows\System32\winevt\logs\Microsoft-Windows-User Profile Service%4Operational.evtx
C:\Windows\System32\winevt\logs\Microsoft-Windows-Diagnostics-Performance%4Operational.evtx

I'll see if I can make any sense out of them (no promises!)
My System SpecsSystem Spec
.

26 May 2013   #124
ern815

Windows 7 Home Premium 64bit
 
 

Hi Noel,

Sorry, I was away on a holiday trip for 2 weeks and was unable to be online. I have uploaded the files you have requested. It is all encrypted into a zip file. Have a look
My System SpecsSystem Spec
29 May 2013   #125
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Some interesting results....

The driver \Driver\WUDFRd failed to load for the device USB\VID_05AC&PID_12A0&MI_00\0.
The ScRegSetValueExW call failed for FailureActions with the following error: Access is denied.
The volume S3A5912D001 (C was not defragmented because an error was encountered: An attempt was made to load a program with an incorrect format. (0x8007000B)

BitComet is installed - and causing registry leaks.
I would recommend uninstalling it, at least for the moment.

The diagnostics show problems with the graphics and Realtek network drivers. - please check that you have current drivers installed.
My System SpecsSystem Spec
22 Jun 2013   #126
ern815

Windows 7 Home Premium 64bit
 
 

Hi Noel,

Sorry was busy with work that I had to put my computer problem on hold.

Anyway, I did as you told me and uninstalled bitcomet and tried to update the drivers
My System SpecsSystem Spec
23 Jun 2013   #127
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

That error code 'invalid format' is an odd one.
It usually means something like trying to run a program intended for an Apple on a windows machine.
Perhaps you should run a CHKDSK, and a full malware scan (again?)
My System SpecsSystem Spec
26 Jun 2013   #128
ern815

Windows 7 Home Premium 64bit
 
 

Hi Noel,

I checked and there's no malware from the AVG scan.

Here is the latest report from the chkdsk scan. (wininit report)

Log Name: Application
Source: Microsoft-Windows-Wininit
Date: 24/6/2013 11:47:19 PM
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: ern815-PC
Description:

Checking file system on C:
The type of the file system is NTFS.
Volume label is S3A5912D001.
A disk check has been scheduled.
Windows will now check the disk.
CHKDSK is verifying files (stage 1 of 5)...
Cleaning up instance tags for file 0x2a22f.
496128 file records processed.
File verification completed.
3703 large file records processed.
0 bad file records processed.
0 EA records processed.
76 reparse records processed.
CHKDSK is verifying indexes (stage 2 of 5)...
581896 index entries processed.
Index verification completed.
0 unindexed files scanned.
0 unindexed files recovered.
CHKDSK is verifying security descriptors (stage 3 of 5)...
496128 file SDs/SIDs processed.
Cleaning up 2409 unused index entries from index $SII of file 0x9.
Cleaning up 2409 unused index entries from index $SDH of file 0x9.
Cleaning up 2409 unused security descriptors.
Security descriptor verification completed.
42885 data files processed.
CHKDSK is verifying Usn Journal...
34988032 USN bytes processed.
Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
496112 files processed.
File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
63609132 free clusters processed.
Free space verification is complete.
Windows has made corrections to the file system.
612237311 KB total disk space.
356922576 KB in 342436 files.
258112 KB in 42886 indexes.
12 KB in bad sectors.
620083 KB in use by the system.
65536 KB occupied by the log file.
254436528 KB available on disk.
4096 bytes in each allocation unit.
153059327 total allocation units on disk.
63609132 allocation units available on disk.
Internal Info:
00 92 07 00 36 e1 05 00 5f 0a 0b 00 00 00 00 00 ....6..._.......
f2 ae 00 00 4c 00 00 00 00 00 00 00 00 00 00 00 ....L...........
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
Windows has finished checking your disk.
Please wait while your computer restarts.
Event Xml:
<Event xmlns="Error">
<System>
<Provider Name="Microsoft-Windows-Wininit" Guid="{206f6dea-d3c5-4d10-bc72-989f03c8b84b}" EventSourceName="Wininit" />
<EventID Qualifiers="16384">1001</EventID>
<Version>0</Version>
<Level>4</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2013-06-24T15:47:19.000000000Z" />
<EventRecordID>8462</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>ern815-PC</Computer>
<Security />
</System>
<EventData>
<Data>
Checking file system on C:
The type of the file system is NTFS.
Volume label is S3A5912D001.
A disk check has been scheduled.
Windows will now check the disk.
CHKDSK is verifying files (stage 1 of 5)...
Cleaning up instance tags for file 0x2a22f.
496128 file records processed.
File verification completed.
3703 large file records processed.
0 bad file records processed.
0 EA records processed.
76 reparse records processed.
CHKDSK is verifying indexes (stage 2 of 5)...
581896 index entries processed.
Index verification completed.
0 unindexed files scanned.
0 unindexed files recovered.
CHKDSK is verifying security descriptors (stage 3 of 5)...
496128 file SDs/SIDs processed.
Cleaning up 2409 unused index entries from index $SII of file 0x9.
Cleaning up 2409 unused index entries from index $SDH of file 0x9.
Cleaning up 2409 unused security descriptors.
Security descriptor verification completed.
42885 data files processed.
CHKDSK is verifying Usn Journal...
34988032 USN bytes processed.
Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
496112 files processed.
File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
63609132 free clusters processed.
Free space verification is complete.
Windows has made corrections to the file system.
612237311 KB total disk space.
356922576 KB in 342436 files.
258112 KB in 42886 indexes.
12 KB in bad sectors.
620083 KB in use by the system.
65536 KB occupied by the log file.
254436528 KB available on disk.
4096 bytes in each allocation unit.
153059327 total allocation units on disk.
63609132 allocation units available on disk.
Internal Info:
00 92 07 00 36 e1 05 00 5f 0a 0b 00 00 00 00 00 ....6..._.......
f2 ae 00 00 4c 00 00 00 00 00 00 00 00 00 00 00 ....L...........
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
Windows has finished checking your disk.
Please wait while your computer restarts.
</Data>
</EventData>
</Event>
My System SpecsSystem Spec
26 Jun 2013   #129
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

You have three bad sectors showing - this could be the early signs of disk failure.


Please download and install Malwarebytes Anti-malware (free version) from http://www.malwarebytes.org/products/malwarebytes_free/ - UNtick 'Enable free trial of MBAM PRO' at the end of the installation - and update it, then run a full scan in your main account, and Quick scans in any other user accounts.

Delete everything it finds
My System SpecsSystem Spec
29 Jun 2013   #130
ern815

Windows 7 Home Premium 64bit
 
 

I have downloaded and delete everything as instructed.
My System SpecsSystem Spec
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