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Windows 7: KB2732487 is unable to update - Error Code 800700B7

17 Mar 2013   #41
ern815

Windows 7 Home Premium 64bit
 
 

Weird, I can't run the 1st command, it states parameter is incorrect.

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\windows\system32>REG UNLOAD HKLM\COMPONENTS
ERROR: The parameter is incorrect.

2nd command report is here:

C:\windows\system32>REG QUERY "HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion
\SoftwareProtectionPlatform\Plugins\Modules" /S
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\SoftwareProtecti
onPlatform\Plugins\Modules\179b8a65-b0f6-41d9-acea-12006ef9b32a
ManifestFile REG_SZ %windir%\system32\spp\plugin-manifests-signed\sppw
inob-spp-plugin-manifest-signed.xrm-ms
PluginFile REG_SZ %windir%\system32\sppwinob.dll
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\SoftwareProtecti
onPlatform\Plugins\Modules\c42d83ff-5958-4af4-a0dd-ba02fed39662
ManifestFile REG_SZ %windir%\system32\spp\plugin-manifests-signed\sppo
bjs-spp-plugin-manifest-signed.xrm-ms
PluginFile REG_SZ %windir%\system32\sppobjs.dll

C:\windows\system32> ICACLS %systemroot%\system32\sppobjs.dll
C:\windows\system32\sppobjs.dll NT SERVICE\TrustedInstallerF)
BUILTIN\AdministratorsRX)
NT AUTHORITY\SYSTEMRX)
BUILTIN\UsersRX)
Successfully processed 1 files; Failed processing 0 files
C:\windows\system32>


My System SpecsSystem Spec
.
17 Mar 2013   #42
ern815

Windows 7 Home Premium 64bit
 
 

Update:

I redid the previous commands again and now the last part is successful!

DIR C:\Windows\sppobjs.dll /S
DIR C:\Windows\winsxs\amd64_microsoft-windows-s..y-spp-plugin-common_31bf3856ad364e35_6.1.7600.16385_none_1f05c4e4a00e66f1
DIR C:\Windows\winsxs\amd64_microsoft-windows-s..y-spp-plugin-common_31bf3856ad364e35_6.1.7601.17514_none_2136d8ac9cfcea8b
REG LOAD HKLM\COMPONENTS C:\Windows\System32\config\COMPONENTS
REG QUERY HKLM\COMPONENTS\DerivedData\Components\amd64_microsoft-windows-s..y-spp-plugin-common_31bf3856ad364e35_6.1.7600.16385_none_1f05c4e4a00e66f1
REG QUERY HKLM\COMPONENTS\DerivedData\Components\amd64_microsoft-windows-s..y-spp-plugin-common_31bf3856ad364e35_6.1.7601.17514_none_2136d8ac9cfcea8b
REG UNLOAD HKLM\COMPONENTS

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\windows\system32>DIR C:\Windows\sppobjs.dll /S
Volume in drive C is S3A5912D001
Volume Serial Number is 5461-260C
Directory of C:\Windows\System32
20/11/2010 09:27 PM 1,082,880 sppobjs.dll
1 File(s) 1,082,880 bytes
Directory of C:\Windows\winsxs\amd64_microsoft-windows-s..y-spp-plugin-common_3
1bf3856ad364e35_6.1.7600.16385_none_1f05c4e4a00e66f1
14/07/2009 09:41 AM 1,082,880 sppobjs.dll
1 File(s) 1,082,880 bytes
Directory of C:\Windows\winsxs\amd64_microsoft-windows-s..y-spp-plugin-common_3
1bf3856ad364e35_6.1.7601.17514_none_2136d8ac9cfcea8b
20/11/2010 09:27 PM 1,082,880 sppobjs.dll
1 File(s) 1,082,880 bytes
Total Files Listed:
3 File(s) 3,248,640 bytes
0 Dir(s) 260,648,218,624 bytes free
C:\windows\system32> DIR C:\Windows\winsxs\amd64_microsoft-windows-s..y-spp-plug
in-common_31bf3856ad364e35_6.1.7600.16385_none_1f05c4e4a00e66f1
Volume in drive C is S3A5912D001
Volume Serial Number is 5461-260C
Directory of C:\Windows\winsxs\amd64_microsoft-windows-s..y-spp-plugin-common_3
1bf3856ad364e35_6.1.7600.16385_none_1f05c4e4a00e66f1
14/07/2009 11:20 AM <DIR> .
14/07/2009 11:20 AM <DIR> ..
14/07/2009 09:55 AM 11,758 sppobjs-spp-plugin-manifest-signed.xrm-ms
14/07/2009 09:41 AM 1,082,880 sppobjs.dll
2 File(s) 1,094,638 bytes
2 Dir(s) 260,648,218,624 bytes free
C:\windows\system32> DIR C:\Windows\winsxs\amd64_microsoft-windows-s..y-spp-plug
in-common_31bf3856ad364e35_6.1.7601.17514_none_2136d8ac9cfcea8b
Volume in drive C is S3A5912D001
Volume Serial Number is 5461-260C
Directory of C:\Windows\winsxs\amd64_microsoft-windows-s..y-spp-plugin-common_3
1bf3856ad364e35_6.1.7601.17514_none_2136d8ac9cfcea8b
09/08/2011 11:42 AM <DIR> .
09/08/2011 11:42 AM <DIR> ..
20/11/2010 09:43 PM 11,758 sppobjs-spp-plugin-manifest-signed.xrm-ms
20/11/2010 09:27 PM 1,082,880 sppobjs.dll
2 File(s) 1,094,638 bytes
2 Dir(s) 260,648,218,624 bytes free
C:\windows\system32> REG LOAD HKLM\COMPONENTS C:\Windows\System32\config\COMPONE
NTS
The operation completed successfully.
C:\windows\system32> REG QUERY HKLM\COMPONENTS\DerivedData\Components\amd64_micr
osoft-windows-s..y-spp-plugin-common_31bf3856ad364e35_6.1.7600.16385_none_1f05c4
e4a00e66f1
HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\amd64_microsoft-windows-s..
y-spp-plugin-common_31bf3856ad364e35_6.1.7600.16385_none_1f05c4e4a00e66f1
identity REG_BINARY 4D6963726F736F66742D57696E646F77732D53656375726974
792D5350502D506C7567696E2D436F6D6D6F6E2C2043756C747572653D6E65757472616C2C205665
7273696F6E3D362E312E373630302E31363338352C205075626C69634B6579546F6B656E3D333162
663338353661643336346533352C2050726F636573736F724172636869746563747572653D616D64
36342C2076657273696F6E53636F70653D4E6F6E537853
S256H REG_BINARY 1137570264EB23861382BBEC6332088399E57D4E4250BD12731DD
58F4E6036B0
f!sppobjs-spp-plugin-manife_cc9ad20225dac2f2 REG_BINARY 7300700070006F
0062006A0073002D007300700070002D0070006C007500670069006E002D006D0061006E00690066
006500730074002D007300690067006E00650064002E00780072006D002D006D007300
f!sppobjs.dll REG_BINARY 7300700070006F0062006A0073002E0064006C006C00
c!windowsfoundation_31bf3856ad364e35_6.1.7600.16385_5f2ecc1aaa4ac3b2 REG_
BINARY

C:\windows\system32> REG QUERY HKLM\COMPONENTS\DerivedData\Components\amd64_micr
osoft-windows-s..y-spp-plugin-common_31bf3856ad364e35_6.1.7601.17514_none_2136d8
ac9cfcea8b
HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\amd64_microsoft-windows-s..
y-spp-plugin-common_31bf3856ad364e35_6.1.7601.17514_none_2136d8ac9cfcea8b
identity REG_BINARY 4D6963726F736F66742D57696E646F77732D53656375726974
792D5350502D506C7567696E2D436F6D6D6F6E2C2043756C747572653D6E65757472616C2C205665
7273696F6E3D362E312E373630312E31373531342C205075626C69634B6579546F6B656E3D333162
663338353661643336346533352C2050726F636573736F724172636869746563747572653D616D64
36342C2076657273696F6E53636F70653D4E6F6E537853
S256H REG_BINARY 91A4040F9874EF8DD585885002D2133708D179F424BA04059E08C
490F0B20822
c!windowsfoundation_31bf3856ad364e35_6.1.7601.17514_615fdfe2a739474c REG_
BINARY
f!sppobjs-spp-plugin-manife_cc9ad20225dac2f2 REG_BINARY 7300700070006F
0062006A0073002D007300700070002D0070006C007500670069006E002D006D0061006E00690066
006500730074002D007300690067006E00650064002E00780072006D002D006D007300
f!sppobjs.dll REG_BINARY 7300700070006F0062006A0073002E0064006C006C00

C:\windows\system32> REG UNLOAD HKLM\COMPONENTS
The operation completed successfully.
C:\windows\system32>
My System SpecsSystem Spec
17 Mar 2013   #43
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

The error means that the file has already been unloaded - which is what we wanted

The original failure probably means that the hive was 'in use' at the time - the system would then have unloaded it automatically.

That all looks normal enough.


Open WindowsExplorer (Computer)

Navigate to the C:\Windows folder

Find the System32 sub-folder and right-click on it

select Properties



Clear the 'blob'from the 'Read-only (Only applies to files infolder)' box by clicking on it until it's plain white.

Click on Apply.



Make sure thatthe radio button for 'Apply changes to thisfolder, subfolders and files' is set, and click OK.



Accept theAdministrator prompt. After a couple of seconds, you'll be told there is anerror - click on the 'Ignore all' button.



Wait for it tofinish - it could take a couple of minutes.



OK out, and exitWindows Explorer.



Reboot twice



Post a newMGADiag report.
My System SpecsSystem Spec
.

17 Mar 2013   #44
ern815

Windows 7 Home Premium 64bit
 
 

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0x8004FE21
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-4F8HK-M4P73-W8DQG
Windows Product Key Hash: Xs1iQgVeo0C+sObJxS7eu+FuBPQ=
Windows Product ID: 00359-OEM-8992687-00057
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {F20E3B27-F478-4816-8F07-14C7B2FFE745}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: Registered, 1.9.42.0
Signed By: Microsoft
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130104-1431
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: http=proxy.singnet.com.sg:8080
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Allowed
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
File Mismatch: C:\windows\system32\wat\watadminsvc.exe[7.1.7600.16395], Hr = 0x80092003
File Mismatch: C:\windows\system32\wat\watux.exe[7.1.7600.16395], Hr = 0x80092003
File Mismatch: C:\windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\windows\system32\sppc.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\windows\system32\sppuinotify.dll[6.1.7600.16385], Hr = 0x80092003
File Mismatch: C:\windows\system32\slui.exe[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\windows\system32\sppcomapi.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x80092003
File Mismatch: C:\windows\system32\drivers\spldr.sys[6.1.7127.0], Hr = 0x80092003
File Mismatch: C:\windows\system32\systemcpl.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\windows\system32\user32.dll[6.1.7601.17514], Hr = 0x800b0100
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{F20E3B27-F478-4816-8F07-14C7B2FFE745}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-W8DQG</PKey><PID>00359-OEM-8992687-00057</PID><PIDType>2</PIDType><SID>S-1-5-21-4064131365-3982532405-1399218412</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Qosmio F60</Model></SYSTEM><BIOS><Manufacturer>TOSHIBA</Manufacturer><Version>Version 2.70 </Version><SMBIOSVersion major="2" minor="5"/><Date>20101207000000.000000+000</Date></BIOS><HWID>EC1B3107018400FE</HWID><UserLCID>4809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Malay Peninsula Standard Time(GMT+08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSHIB</OEMID><OEMTableID>A007A </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800057-02-1033-7600.0000-2492010
Installation ID: 013902150052123840938622931670999034916864230355573526
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: W8DQG
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 18/3/2013 11:03:23 AM
Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x0000000000000010
Event Time Stamp: N/A
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\sppobjs.dll

HWID Data-->
HWID Hash Current: MgAAAAEABAABAAEAAAABAAAAAgABAAEAln2EjUNoJBOYexClQJLMawDyDrXafFRgdlY=
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC TOSHIB A007A
FACP TOSHIB A007A
DBGP TOSHIB A007A
HPET TOSHIB A007A
BOOT TOSHIB A007A
MCFG TOSHIB A007A
SLIC TOSHIB A007A
SSDT TOSHIB SataAhci
SSDT TOSHIB SataAhci
ASF! TOSHIB A007A
SSDT TOSHIB SataAhci
My System SpecsSystem Spec
18 Mar 2013   #45
ern815

Windows 7 Home Premium 64bit
 
 

Update:

Wherever I restart my laptop, it gets the following notification. Wonder if this helps.
My System SpecsSystem Spec
18 Mar 2013   #46
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Ah - thanks for that!

Please run the following commands and post the results

SC QC SENS
SC QUERYEX SENS
NET START SENS
SC QUERYEX EVENTSYSTEM
SC QC EVENTSYSTEM
NET START EVENTSYSTEM
My System SpecsSystem Spec
18 Mar 2013   #47
ern815

Windows 7 Home Premium 64bit
 
 

Here it is.

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\windows\system32>SC QC SENS
[SC] QueryServiceConfig SUCCESS
SERVICE_NAME: SENS
TYPE : 20 WIN32_SHARE_PROCESS
START_TYPE : 2 AUTO_START
ERROR_CONTROL : 1 NORMAL
BINARY_PATH_NAME : C:\windows\system32\svchost.exe -k netsvcs
LOAD_ORDER_GROUP : ProfSvc_Group
TAG : 0
DISPLAY_NAME : System Event Notification Service
DEPENDENCIES : EventSystem
SERVICE_START_NAME : LocalSystem
C:\windows\system32> SC QUERYEX SENS
SERVICE_NAME: SENS
TYPE : 20 WIN32_SHARE_PROCESS
STATE : 4 RUNNING
(STOPPABLE, NOT_PAUSABLE, IGNORES_SHUTDOWN)
WIN32_EXIT_CODE : 0 (0x0)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0
PID : 1432
FLAGS :
C:\windows\system32> NET START SENS
The requested service has already been started.
More help is available by typing NET HELPMSG 2182.

C:\windows\system32> SC QUERYEX EVENTSYSTEM
SERVICE_NAME: EVENTSYSTEM
TYPE : 20 WIN32_SHARE_PROCESS
STATE : 4 RUNNING
(STOPPABLE, NOT_PAUSABLE, IGNORES_SHUTDOWN)
WIN32_EXIT_CODE : 0 (0x0)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0
PID : 1652
FLAGS :
C:\windows\system32> SC QC EVENTSYSTEM
[SC] QueryServiceConfig SUCCESS
SERVICE_NAME: EVENTSYSTEM
TYPE : 20 WIN32_SHARE_PROCESS
START_TYPE : 2 AUTO_START
ERROR_CONTROL : 1 NORMAL
BINARY_PATH_NAME : C:\windows\system32\svchost.exe -k LocalService
LOAD_ORDER_GROUP :
TAG : 0
DISPLAY_NAME : COM+ Event System
DEPENDENCIES : rpcss
SERVICE_START_NAME : NT AUTHORITY\LocalService
C:\windows\system32> NET START EVENTSYSTEM
The requested service has already been started.
More help is available by typing NET HELPMSG 2182.

C:\windows\system32>
My System SpecsSystem Spec
18 Mar 2013   #48
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

OK - so it's not that....

That sppobjs.dll error still worries me - I can't help thinking that I'm missing something there.
The dll can't be either registered or unregistered, so far as I can tell, and it's not (I don't think) the supporting license file that's a problem.
Please post a set of Event logs...


Pleaseopen Event Viewer

In theleft pane, navigate to the Windows Logs

right-clickon Applications and select 'Save all events as...' save as Apps.evtx

repeatfor the System logs - save as Sys.evtx

Compressboth files, and attach to your reply.
My System SpecsSystem Spec
18 Mar 2013   #49
ern815

Windows 7 Home Premium 64bit
 
 

I am having this issue while trying to open the event viewer.
My System SpecsSystem Spec
18 Mar 2013   #50
ern815

Windows 7 Home Premium 64bit
 
 

Update: Ok I manage to solve the error by making Windows Error Reporting Service, Windows Event Collector, Windows Event Log to run since the 1st 2 were set to manual.

Here are the files as requested. Thanks Noel!
My System SpecsSystem Spec
Reply

 KB2732487 is unable to update - Error Code 800700B7




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