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Windows 7: KB2732487 is unable to update - Error Code 800700B7


22 Mar 2013   #71

Windows 7 Home Premium 64bit
 
 

ok, thanks! Appreciate your help!

My System SpecsSystem Spec
.

25 Mar 2013   #72

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Looking through the latest batch of logs shows this entry in respect of the problem update KB2719857
Code:
 
Line 35776: 2013-03-20 13:45:28, Info                  CBS    Appl: Package: Package_3_for_KB2719857~31bf3856ad364e35~amd64~~6.1.1.2, Update: 2719857-5_neutral_LDR, Applicable: NotApplicable, Disposition: Staged
I can't find any reference to it being Installed, so it may be this which is causing the problem.

Perhaps I should have asked for this earlier ...

Please upload the file C:\Windows\windowsupdate.log
My System SpecsSystem Spec
25 Mar 2013   #73

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Going into the registry, I can see a couple of relevant entries....
Please open an Elevated Command Prompt, and run the following commands, and post the results

Code:
 
REG LOAD HKLM\COMPONENTS C:\Windows\System32\config\COMPONENTS
REG QUERY "HKLM\components\CanonicalData\Deployments\netrndis.inf_31bf3856ad364e35_6.1.7601.22044_26519f7475a24b9d"
REG QUERY "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\ComponentDetect\amd64_netrndis.inf_31bf3856ad364e35_0.0.0.0_none_47bb205b46545074"
REG UNLOAD HKLM\COMPONENTS
REG QUERY "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\SideBySide\Winners\amd64_netrndis.inf_31bf3856ad364e35_none_96fc1fd0e3e73598"
DIR C:\Windows\Servicing\Packages\Package_3_for_KB2719857~31bf3856ad364e35~amd64~~6.1.1.2.cat
DIR C:\Windows\Servicing\Packages\Package_3_for_KB2719857~31bf3856ad364e35~amd64~~6.1.1.2.mum
DIR C:\Windows\winsxs\Manifests\amd64_netrndis.inf_31bf3856ad364e35_6.1.7601.22044_none_26519f7475a24b9d.manifest
 
.
Please check your Installed Updates listing for KB2719857 - is it present? (search on KB2719857 from the box)
My System SpecsSystem Spec
.


25 Mar 2013   #74

Windows 7 Home Premium 64bit
 
 

Here are the details. Thanks!

I have searched for KB2719857 on the box but no results came up.


Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\windows\system32>REG LOAD HKLM\COMPONENTS C:\Windows\System32\config\COMPONEN
TS
The operation completed successfully.
C:\windows\system32>REG QUERY "HKLM\components\CanonicalData\Deployments\netrndi
s.inf_31bf3856ad364e35_6.1.7601.22044_26519f7475a24b9d"
HKEY_LOCAL_MACHINE\components\CanonicalData\Deployments\netrndis.inf_31bf3856ad3
64e35_6.1.7601.22044_26519f7475a24b9d
appid REG_BINARY 6E6574726E6469732E696E662C2043756C747572653D6E6575747
2616C2C20547970653D6472697665725570646174652C2056657273696F6E3D362E312E373630312
E32323034342C205075626C69634B6579546F6B656E3D333162663338353661643336346533352C2
050726F636573736F724172636869746563747572653D616D6436342C2076657273696F6E53636F7
0653D4E6F6E537853
p!CBS_package_3_for_kb2719857~31bf3856ad364e35~amd64~~6.1.1.2.2719_bab42f358
dbd2a64 REG_BINARY 4D000000010000005061636B6167655F335F666F725F4B423237313
93835377E333162663338353661643336346533357E616D6436347E7E362E312E312E322E3237313
93835372D355F6E65757472616C5F4C445232

C:\windows\system32>REG QUERY "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Co
mponent Based Servicing\ComponentDetect\amd64_netrndis.inf_31bf3856ad364e35_0.0.
0.0_none_47bb205b46545074"
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Ser
vicing\ComponentDetect\amd64_netrndis.inf_31bf3856ad364e35_0.0.0.0_none_47bb205b
46545074
Package_3_for_KB2719857~31bf3856ad364e35~amd64~~6.1.1.2.2719857-5_neutral_LD
R REG_SZ 6.1.7601.22044@2
Package_3_for_KB2719857~31bf3856ad364e35~amd64~~6.1.1.2.2719857-6_neutral_GD
R REG_SZ 6.1.7601.17887@16
Package_6_for_KB2807986~31bf3856ad364e35~amd64~~6.1.1.2.2807986-11_neutral_L
DR REG_SZ 6.1.7600.21444@2
Package_6_for_KB2807986~31bf3856ad364e35~amd64~~6.1.1.2.2807986-12_neutral_L
DR REG_SZ 6.1.7600.21444@4
Package_6_for_KB2807986~31bf3856ad364e35~amd64~~6.1.1.2.2807986-13_neutral_G
DR REG_SZ 6.1.7600.17233@2
Package_7_for_KB2807986~31bf3856ad364e35~amd64~~6.1.1.2.Trigger_1 REG_SZ
6.1.7600.21444@@2
Package_2_for_KB2807986~31bf3856ad364e35~amd64~~6.1.1.2.2807986-3_neutral_LD
R REG_SZ 6.1.7601.22248@2
Package_2_for_KB2807986~31bf3856ad364e35~amd64~~6.1.1.2.2807986-4_neutral_GD
R REG_SZ 6.1.7601.18076@16

C:\windows\system32>REG UNLOAD HKLM\COMPONENTS
The operation completed successfully.
C:\windows\system32>REG QUERY "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Si
deBySide\Winners\amd64_netrndis.inf_31bf3856ad364e35_none_96fc1fd0e3e73598"
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SideBySide\Winners\
amd64_netrndis.inf_31bf3856ad364e35_none_96fc1fd0e3e73598
(Default) REG_SZ 6.1
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SideBySide\Winners\
amd64_netrndis.inf_31bf3856ad364e35_none_96fc1fd0e3e73598\6.1
C:\windows\system32>DIR C:\Windows\Servicing\Packages\Package_3_for_KB2719857~31
bf3856ad364e35~amd64~~6.1.1.2.cat
Volume in drive C is S3A5912D001
Volume Serial Number is 5461-260C
Directory of C:\Windows\Servicing\Packages
23/08/2012 07:36 PM 11,246 Package_3_for_KB2719857~31bf3856ad364e35~
amd64~~6.1.1.2.cat
1 File(s) 11,246 bytes
0 Dir(s) 270,950,367,232 bytes free
C:\windows\system32>DIR C:\Windows\Servicing\Packages\Package_3_for_KB2719857~31
bf3856ad364e35~amd64~~6.1.1.2.mum
Volume in drive C is S3A5912D001
Volume Serial Number is 5461-260C
Directory of C:\Windows\Servicing\Packages
23/08/2012 07:31 PM 2,921 Package_3_for_KB2719857~31bf3856ad364e35~
amd64~~6.1.1.2.mum
1 File(s) 2,921 bytes
0 Dir(s) 270,950,367,232 bytes free
C:\windows\system32>DIR C:\Windows\winsxs\Manifests\amd64_netrndis.inf_31bf3856a
d364e35_6.1.7601.22044_none_26519f7475a24b9d.manifest
Volume in drive C is S3A5912D001
Volume Serial Number is 5461-260C
Directory of C:\Windows\winsxs\Manifests
30/01/2013 08:56 PM 3,526 amd64_netrndis.inf_31bf3856ad364e35_6.1.7
601.22044_none_26519f7475a24b9d.manifest
1 File(s) 3,526 bytes
0 Dir(s) 270,950,367,232 bytes free
C:\windows\system32>
C:\windows\system32>.
'.' is not recognized as an internal or external command,
operable program or batch file.
C:\windows\system32>


Attached Files
File Type: log WindowsUpdate.log (1.75 MB, 3 views)
My System SpecsSystem Spec
25 Mar 2013   #75

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Those values are all to be expected - if the update is installed.
It also looks as if there is a later patch for that particular file installed (KB2807986)

The source folder for this update (for reference) is C:\windows\SoftwareDistribution\Download\5fd04df6e0c4ae8b8385d02b9964009c

The failing updates are....
Code:
 Line 13846: 2013-03-26 02:09:37:749 1396 df0 Report REPORT EVENT: {9A047F0E-42F3-4C47-B600-AC773939E2F9} 2013-03-26 02:09:33:225+0800 1 198 101 {159C1695-CD85-4095-9576-3E52F3CCC04D} 104 800700b7 AutomaticUpdates Failure Content Install Installation Failure: Windows failed to install the following update with error 0x800700b7: Update for Windows 7 for x64-based Systems (KB2719857).
 Line 13847: 2013-03-26 02:09:37:749 1396 df0 Report REPORT EVENT: {0D0AF79F-D4BA-4751-9AA8-11DA66F830B0} 2013-03-26 02:09:33:240+0800 1 198 101 {11795953-6E73-4FB3-95AB-660FB21D9CA2} 201 800f0826 AutomaticUpdates Failure Content Install Installation Failure: Windows failed to install the following update with error 0x800f0826: Update for Windows 7 for x64-based Systems (KB2791765).
 Line 13848: 2013-03-26 02:09:37:749 1396 df0 Report REPORT EVENT: {1089E731-B2A9-4638-AC0D-0489FC12699F} 2013-03-26 02:09:33:272+0800 1 198 101 {86B3DD41-E8B4-40AE-840A-77B22C9A9CB6} 201 800f0826 AutomaticUpdates Failure Content Install Installation Failure: Windows failed to install the following update with error 0x800f0826: Cumulative Security Update for Internet Explorer 9 for Windows 7 for x64-based Systems (KB2809289).
 Line 13849: 2013-03-26 02:09:37:749 1396 df0 Report REPORT EVENT: {A3BA4C29-9591-423A-BEB2-2CC6128B63BC} 2013-03-26 02:09:33:272+0800 1 198 101 {7DA7F340-BAED-4F38-BAEF-9409F65F08AD} 201 800700b7 AutomaticUpdates Failure Content Install Installation Failure: Windows failed to install the following update with error 0x800700b7: Update for Windows 7 for x64-based Systems (KB2732487).
The only thing I can think of is to see what happens if we attempt to uninstall the KB manually.
BACK UP your data to external storage first!
Once you have a backup, disasters aren't catastrophes


Then, in an Elevated Command Prompt, please run the following command

WUSA /uninstall /kb:2719857

What happens? what error messages do you get? (if any!)

If it proceeds normally, you'll be asked to reboot - do so
Once it's rebooted, wait 10 minutes, then reboot again.
Go back to Windows Update, and do a manual Check for Updates, and attempt to install ONLY the KB2719857 update.
What happens?
My System SpecsSystem Spec
27 Mar 2013   #76

Windows 7 Home Premium 64bit
 
 

There is an error message: The update KB2719857 is not installed on this computer.
My System SpecsSystem Spec
27 Mar 2013   #77

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

OoooKKkkkk!
Time for the heavy guns


Please run the following commands in an Elevated Command Prompt

NET STOP CRYPTSVC
REN C:\WINDOWS\SYSTEM32\CATROOT2 CATROOT2OLD
NET START CRYPTSVC


once complete, leave the system alone for at least an hour to rebuild the database, then reboot.
Note that this may delete your Update History - but all updates will remain installed, and can be viewed in the Installed Updates listing.

reboot again, then do a manual check for updates
My System SpecsSystem Spec
27 Mar 2013   #78

Windows 7 Home Premium 64bit
 
 

Everything is still the same after I did the commands. I can still find the 6 updates after I check for updates.
My System SpecsSystem Spec
27 Mar 2013   #79

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

OK


Open an Elevated Command Prompt
Run the following commands

NET STOP WUAUSERV
REN C:\WINDOWS\SoftwareDistribution SDOLD
NET START WUAUSERV

wait 15 minutes, and reboot
then wait 10 minutes, and open Windows Updates, and run a Check for Updates.

Install only the oldest update found (if any)
My System SpecsSystem Spec
28 Mar 2013   #80

Windows 7 Home Premium 64bit
 
 

Tried the above method and the same error code appeared.

However, this time the update history list has been deleted.
My System SpecsSystem Spec
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 KB2732487 is unable to update - Error Code 800700B7




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