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Windows 7: KB2732487 is unable to update - Error Code 800700B7

28 Mar 2013   #81
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

OK _ please run a new SFC /SCANNOW and post the CBS.log file - let's see if anything has changed at all!


My System SpecsSystem Spec
.
29 Mar 2013   #82
ern815

Windows 7 Home Premium 64bit
 
 

Sorry for the late reply! Here is the reports:

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\windows\system32>SFC /SCANNOW
Beginning system scan. This process will take some time.
Beginning verification phase of system scan.
Verification 100% complete.
Windows Resource Protection did not find any integrity violations.
C:\windows\system32>
My System SpecsSystem Spec
29 Mar 2013   #83
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I can see no errors in that report - and the SFC results are fine.

Please upload your event logs -

Please open Event Viewer
In the left pane, navigate to the Windows Logs
right-click on Applications and select 'Save all events as...' save as Apps.evtx
repeat for the System logs - save as Sys.evtx
Compress both files, and attach to your reply.
My System SpecsSystem Spec
.

30 Mar 2013   #84
ern815

Windows 7 Home Premium 64bit
 
 

Files upload. Thanks!
My System SpecsSystem Spec
31 Mar 2013   #85
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

The following errors repeat

Code:
 
Boot drive failure - XiaobaiFs
The ScRegSetValueExW call failed for FailureActions with the following error: Access is denied.
The Windows Modules Installer service terminated with the following error: Cannot create a file when that file already exists.
 
The winlogon notification subscriber <TrustedInstaller> failed a critical notification event.
Access denied errors in iexplore.exe/ntdll.dll and iexplore/mshtml.dll
Please uninstall the XiaobaiFs driver - it appears to be causing problems, despite the fact it's not fully loaded.
The iexplore errors may indicate a malware infection.


The ScRegSetValueExW error seems to be quite common - often the result of an AV update - and doesn't normally seem to have any impact on system performance
The Windows Modules Installer and TrustedInstaller events are aspects of the same failure and this seems to occur immediately prior to the ScReg event - therefore I suspect they are related, and of more import in this situation.

I'm running out of ideas
My System SpecsSystem Spec
31 Mar 2013   #86
ern815

Windows 7 Home Premium 64bit
 
 

^ I can't seem to be able to locate XiaobaiFS. I think this could be the cause.
My System SpecsSystem Spec
31 Mar 2013   #87
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Have a look in the Device Manager - open it, and click on the View option in the toolbar click on Show Hidden devices (with luck the driver will show there with a yellow warning flag on it)
My System SpecsSystem Spec
31 Mar 2013   #88
ern815

Windows 7 Home Premium 64bit
 
 

I still couldn't locate the driver. Any other suggestions?
My System SpecsSystem Spec
31 Mar 2013   #89
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

OK - we'll have to do it the hard way, then

Please open an elevated Command Prompt, and run the following command - post the results.

REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\Root\XiaobaiFs /S
My System SpecsSystem Spec
31 Mar 2013   #90
ern815

Windows 7 Home Premium 64bit
 
 

Last update for today. The system couldn't find it. Thanks for your help Noel!

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\windows\system32>REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\Root\XiaobaiFs
/S
ERROR: The system was unable to find the specified registry key or value.
C:\windows\system32>REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\Root\XiaobaiFs
/S
ERROR: The system was unable to find the specified registry key or value.
C:\windows\system32>
My System SpecsSystem Spec
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 KB2732487 is unable to update - Error Code 800700B7




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