KB2732487 is unable to update - Error Code 800700B7

Page 8 of 14 FirstFirst ... 678910 ... LastLast

  1. Posts : 70
    Windows 7 Home Premium 64bit
    Thread Starter
       #71

    ok, thanks! Appreciate your help! :)
      My Computer


  2. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #72

    Looking through the latest batch of logs shows this entry in respect of the problem update KB2719857
    Code:
     
    Line 35776: 2013-03-20 13:45:28, Info                  CBS    Appl: Package: Package_3_for_KB2719857~31bf3856ad364e35~amd64~~6.1.1.2, Update: 2719857-5_neutral_LDR, Applicable: NotApplicable, Disposition: Staged
    I can't find any reference to it being Installed, so it may be this which is causing the problem.

    Perhaps I should have asked for this earlier ...

    Please upload the file C:\Windows\windowsupdate.log
      My Computer


  3. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #73

    Going into the registry, I can see a couple of relevant entries....
    Please open an Elevated Command Prompt, and run the following commands, and post the results

    Code:
     
    REG LOAD HKLM\COMPONENTS C:\Windows\System32\config\COMPONENTS
    REG QUERY "HKLM\components\CanonicalData\Deployments\netrndis.inf_31bf3856ad364e35_6.1.7601.22044_26519f7475a24b9d"
    REG QUERY "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\ComponentDetect\amd64_netrndis.inf_31bf3856ad364e35_0.0.0.0_none_47bb205b46545074"
    REG UNLOAD HKLM\COMPONENTS
    REG QUERY "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\SideBySide\Winners\amd64_netrndis.inf_31bf3856ad364e35_none_96fc1fd0e3e73598"
    DIR C:\Windows\Servicing\Packages\Package_3_for_KB2719857~31bf3856ad364e35~amd64~~6.1.1.2.cat
    DIR C:\Windows\Servicing\Packages\Package_3_for_KB2719857~31bf3856ad364e35~amd64~~6.1.1.2.mum
    DIR C:\Windows\winsxs\Manifests\amd64_netrndis.inf_31bf3856ad364e35_6.1.7601.22044_none_26519f7475a24b9d.manifest
     
    .
    Please check your Installed Updates listing for KB2719857 - is it present? (search on KB2719857 from the box)
      My Computer


  4. Posts : 70
    Windows 7 Home Premium 64bit
    Thread Starter
       #74

    Here are the details. Thanks!

    I have searched for KB2719857 on the box but no results came up.


    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.
    C:\windows\system32>REG LOAD HKLM\COMPONENTS C:\Windows\System32\config\COMPONEN
    TS
    The operation completed successfully.
    C:\windows\system32>REG QUERY "HKLM\components\CanonicalData\Deployments\netrndi
    s.inf_31bf3856ad364e35_6.1.7601.22044_26519f7475a24b9d"
    HKEY_LOCAL_MACHINE\components\CanonicalData\Deployments\netrndis.inf_31bf3856ad3
    64e35_6.1.7601.22044_26519f7475a24b9d
    appid REG_BINARY 6E6574726E6469732E696E662C2043756C747572653D6E6575747
    2616C2C20547970653D6472697665725570646174652C2056657273696F6E3D362E312E373630312
    E32323034342C205075626C69634B6579546F6B656E3D333162663338353661643336346533352C2
    050726F636573736F724172636869746563747572653D616D6436342C2076657273696F6E53636F7
    0653D4E6F6E537853
    p!CBS_package_3_for_kb2719857~31bf3856ad364e35~amd64~~6.1.1.2.2719_bab42f358
    dbd2a64 REG_BINARY 4D000000010000005061636B6167655F335F666F725F4B423237313
    93835377E333162663338353661643336346533357E616D6436347E7E362E312E312E322E3237313
    93835372D355F6E65757472616C5F4C445232

    C:\windows\system32>REG QUERY "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Co
    mponent Based Servicing\ComponentDetect\amd64_netrndis.inf_31bf3856ad364e35_0.0.
    0.0_none_47bb205b46545074"
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Ser
    vicing\ComponentDetect\amd64_netrndis.inf_31bf3856ad364e35_0.0.0.0_none_47bb205b
    46545074
    Package_3_for_KB2719857~31bf3856ad364e35~amd64~~6.1.1.2.2719857-5_neutral_LD
    R REG_SZ 6.1.7601.22044@2
    Package_3_for_KB2719857~31bf3856ad364e35~amd64~~6.1.1.2.2719857-6_neutral_GD
    R REG_SZ 6.1.7601.17887@16
    Package_6_for_KB2807986~31bf3856ad364e35~amd64~~6.1.1.2.2807986-11_neutral_L
    DR REG_SZ 6.1.7600.21444@2
    Package_6_for_KB2807986~31bf3856ad364e35~amd64~~6.1.1.2.2807986-12_neutral_L
    DR REG_SZ 6.1.7600.21444@4
    Package_6_for_KB2807986~31bf3856ad364e35~amd64~~6.1.1.2.2807986-13_neutral_G
    DR REG_SZ 6.1.7600.17233@2
    Package_7_for_KB2807986~31bf3856ad364e35~amd64~~6.1.1.2.Trigger_1 REG_SZ
    6.1.7600.21444@@2
    Package_2_for_KB2807986~31bf3856ad364e35~amd64~~6.1.1.2.2807986-3_neutral_LD
    R REG_SZ 6.1.7601.22248@2
    Package_2_for_KB2807986~31bf3856ad364e35~amd64~~6.1.1.2.2807986-4_neutral_GD
    R REG_SZ 6.1.7601.18076@16

    C:\windows\system32>REG UNLOAD HKLM\COMPONENTS
    The operation completed successfully.
    C:\windows\system32>REG QUERY "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Si
    deBySide\Winners\amd64_netrndis.inf_31bf3856ad364e35_none_96fc1fd0e3e73598"
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SideBySide\Winners\
    amd64_netrndis.inf_31bf3856ad364e35_none_96fc1fd0e3e73598
    (Default) REG_SZ 6.1
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SideBySide\Winners\
    amd64_netrndis.inf_31bf3856ad364e35_none_96fc1fd0e3e73598\6.1
    C:\windows\system32>DIR C:\Windows\Servicing\Packages\Package_3_for_KB2719857~31
    bf3856ad364e35~amd64~~6.1.1.2.cat
    Volume in drive C is S3A5912D001
    Volume Serial Number is 5461-260C
    Directory of C:\Windows\Servicing\Packages
    23/08/2012 07:36 PM 11,246 Package_3_for_KB2719857~31bf3856ad364e35~
    amd64~~6.1.1.2.cat
    1 File(s) 11,246 bytes
    0 Dir(s) 270,950,367,232 bytes free
    C:\windows\system32>DIR C:\Windows\Servicing\Packages\Package_3_for_KB2719857~31
    bf3856ad364e35~amd64~~6.1.1.2.mum
    Volume in drive C is S3A5912D001
    Volume Serial Number is 5461-260C
    Directory of C:\Windows\Servicing\Packages
    23/08/2012 07:31 PM 2,921 Package_3_for_KB2719857~31bf3856ad364e35~
    amd64~~6.1.1.2.mum
    1 File(s) 2,921 bytes
    0 Dir(s) 270,950,367,232 bytes free
    C:\windows\system32>DIR C:\Windows\winsxs\Manifests\amd64_netrndis.inf_31bf3856a
    d364e35_6.1.7601.22044_none_26519f7475a24b9d.manifest
    Volume in drive C is S3A5912D001
    Volume Serial Number is 5461-260C
    Directory of C:\Windows\winsxs\Manifests
    30/01/2013 08:56 PM 3,526 amd64_netrndis.inf_31bf3856ad364e35_6.1.7
    601.22044_none_26519f7475a24b9d.manifest
    1 File(s) 3,526 bytes
    0 Dir(s) 270,950,367,232 bytes free
    C:\windows\system32>
    C:\windows\system32>.
    '.' is not recognized as an internal or external command,
    operable program or batch file.
    C:\windows\system32>
      My Computer


  5. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #75

    Those values are all to be expected - if the update is installed.
    It also looks as if there is a later patch for that particular file installed (KB2807986)

    The source folder for this update (for reference) is C:\windows\SoftwareDistribution\Download\5fd04df6e0c4ae8b8385d02b9964009c

    The failing updates are....
    Code:
     Line 13846: 2013-03-26 02:09:37:749 1396 df0 Report REPORT EVENT: {9A047F0E-42F3-4C47-B600-AC773939E2F9} 2013-03-26 02:09:33:225+0800 1 198 101 {159C1695-CD85-4095-9576-3E52F3CCC04D} 104 800700b7 AutomaticUpdates Failure Content Install Installation Failure: Windows failed to install the following update with error 0x800700b7: Update for Windows 7 for x64-based Systems (KB2719857).
     Line 13847: 2013-03-26 02:09:37:749 1396 df0 Report REPORT EVENT: {0D0AF79F-D4BA-4751-9AA8-11DA66F830B0} 2013-03-26 02:09:33:240+0800 1 198 101 {11795953-6E73-4FB3-95AB-660FB21D9CA2} 201 800f0826 AutomaticUpdates Failure Content Install Installation Failure: Windows failed to install the following update with error 0x800f0826: Update for Windows 7 for x64-based Systems (KB2791765).
     Line 13848: 2013-03-26 02:09:37:749 1396 df0 Report REPORT EVENT: {1089E731-B2A9-4638-AC0D-0489FC12699F} 2013-03-26 02:09:33:272+0800 1 198 101 {86B3DD41-E8B4-40AE-840A-77B22C9A9CB6} 201 800f0826 AutomaticUpdates Failure Content Install Installation Failure: Windows failed to install the following update with error 0x800f0826: Cumulative Security Update for Internet Explorer 9 for Windows 7 for x64-based Systems (KB2809289).
     Line 13849: 2013-03-26 02:09:37:749 1396 df0 Report REPORT EVENT: {A3BA4C29-9591-423A-BEB2-2CC6128B63BC} 2013-03-26 02:09:33:272+0800 1 198 101 {7DA7F340-BAED-4F38-BAEF-9409F65F08AD} 201 800700b7 AutomaticUpdates Failure Content Install Installation Failure: Windows failed to install the following update with error 0x800700b7: Update for Windows 7 for x64-based Systems (KB2732487).
    The only thing I can think of is to see what happens if we attempt to uninstall the KB manually.
    BACK UP your data to external storage first!
    Once you have a backup, disasters aren't catastrophes :)


    Then, in an Elevated Command Prompt, please run the following command

    WUSA /uninstall /kb:2719857

    What happens? what error messages do you get? (if any!)

    If it proceeds normally, you'll be asked to reboot - do so
    Once it's rebooted, wait 10 minutes, then reboot again.
    Go back to Windows Update, and do a manual Check for Updates, and attempt to install ONLY the KB2719857 update.
    What happens?
      My Computer


  6. Posts : 70
    Windows 7 Home Premium 64bit
    Thread Starter
       #76

    There is an error message: The update KB2719857 is not installed on this computer.
      My Computer


  7. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #77

    OoooKKkkkk!
    Time for the heavy guns :)


    Please run the following commands in an Elevated Command Prompt

    NET STOP CRYPTSVC
    REN C:\WINDOWS\SYSTEM32\CATROOT2 CATROOT2OLD
    NET START CRYPTSVC


    once complete, leave the system alone for at least an hour to rebuild the database, then reboot.
    Note that this may delete your Update History - but all updates will remain installed, and can be viewed in the Installed Updates listing.

    reboot again, then do a manual check for updates
      My Computer


  8. Posts : 70
    Windows 7 Home Premium 64bit
    Thread Starter
       #78

    Everything is still the same after I did the commands. I can still find the 6 updates after I check for updates.
      My Computer


  9. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #79

    OK


    Open an Elevated Command Prompt
    Run the following commands

    NET STOP WUAUSERV
    REN C:\WINDOWS\SoftwareDistribution SDOLD
    NET START WUAUSERV

    wait 15 minutes, and reboot
    then wait 10 minutes, and open Windows Updates, and run a Check for Updates.

    Install only the oldest update found (if any)
      My Computer


  10. Posts : 70
    Windows 7 Home Premium 64bit
    Thread Starter
       #80

    Tried the above method and the same error code appeared.

    However, this time the update history list has been deleted.
      My Computer


 
Page 8 of 14 FirstFirst ... 678910 ... LastLast

  Related Discussions
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 04:16.
Find Us