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Windows 7: Black Screen after login in Windows 7

26 Mar 2013   #41
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

That was obviously run in Safe Mode - the 0x8007043c error code makes that plain.

Can you still not get into Normal Mode?

Did you manage to change that registry value OK? Does Device manager show the SPLDR driver as flagged, still?


My System SpecsSystem Spec
.
26 Mar 2013   #42
ejardinado

Windows 7 Home Premium 64bit
 
 

I followed what you instructed me to do. And the SPLDR is still flagged.
My System SpecsSystem Spec
26 Mar 2013   #43
ejardinado

Windows 7 Home Premium 64bit
 
 

And I still can log on into Normal Mode.
My System SpecsSystem Spec
.

26 Mar 2013   #44
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

OK - let's check the registry entry again, and see what it has to tell us now....

Please run the following commands, and post the results.

REG QUERY HKLM\SYSTEM\CurrentControlSet\services\spldr /S
REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SPLDR /S
My System SpecsSystem Spec
26 Mar 2013   #45
ejardinado

Windows 7 Home Premium 64bit
 
 

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>REG QUERY HKLM\SYSTEM\CurrentControlSet\services\spldr /S

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\spldr
DisplayName REG_SZ Security Processor Loader Driver
ErrorControl REG_DWORD 0x3
Start REG_DWORD 0x0
Type REG_DWORD 0x1

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\spldr\Enum
0 REG_SZ Root\LEGACY_SPLDR\0000
Count REG_DWORD 0x1
NextInstance REG_DWORD 0x1
INITSTARTFAILED REG_DWORD 0x1


C:\Windows\system32>REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SPL
DR /S

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SPLDR
NextInstance REG_DWORD 0x1

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SPLDR\0000
Service REG_SZ spldr
Legacy REG_DWORD 0x1
ConfigFlags REG_DWORD 0x400
Class REG_SZ LegacyDriver
ClassGUID REG_SZ {8ECC055D-047F-11D1-A537-0000F8753ED1}
DeviceDesc REG_SZ Security Processor Loader Driver
Capabilities REG_DWORD 0x0

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SPLDR\0000\Control


C:\Windows\system32>
My System SpecsSystem Spec
26 Mar 2013   #46
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

That looks normal apart from the INITSTARTFAILED entry - which should have cleared itself.

Please run the following command and post the results

SC QUERYEX SPLDR

Please also open Event Viewer
In the left pane, navigate to the Windows Logs
right-click on Applications and select 'Save all events as...' save as Apps.evtx
repeat for the System logs - save as Sys.evtx
Compress both files, and attach to your reply.
My System SpecsSystem Spec
26 Mar 2013   #47
ejardinado

Windows 7 Home Premium 64bit
 
 

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>SC QUERYEX SPLDR

SERVICE_NAME: SPLDR
TYPE : 1 KERNEL_DRIVER
STATE : 1 STOPPED
WIN32_EXIT_CODE : 31 (0x1f)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0
PID : 0
FLAGS :

C:\Windows\system32>
My System SpecsSystem Spec
26 Mar 2013   #48
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

The first error after the reboot relates to the Computer Browser service, which fails to start because of a dependency failure in the Server service.
Just before that, there's a flag that three boot services/drivers failed to start..
discache
spldr
Wanarpv6

so lets see if we can track it back that far...

open an Elevated Command Prompt, and run the following commands

SC QUERYEX BROWSER
SC QUERYEX LANMANSERVER
SC QUERYEX DISCACHE
SC QUERYEX WANARPV6
REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_DISCACHE /S
REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_WANARPV6 /S

Post the results, and I'll look at them tomorrow - time for bed
My System SpecsSystem Spec
27 Mar 2013   #49
ejardinado

Windows 7 Home Premium 64bit
 
 

Good day!

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>SC QUERYEX BROWSER

SERVICE_NAME: BROWSER
TYPE : 20 WIN32_SHARE_PROCESS
STATE : 1 STOPPED
WIN32_EXIT_CODE : 1068 (0x42c)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0
PID : 0
FLAGS :

C:\Windows\system32>SC QUERYEX LANMANSERVER

SERVICE_NAME: LANMANSERVER
TYPE : 20 WIN32_SHARE_PROCESS
STATE : 1 STOPPED
WIN32_EXIT_CODE : 1068 (0x42c)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0
PID : 0
FLAGS :

C:\Windows\system32>SC QUERYEX DISCACHE

SERVICE_NAME: DISCACHE
TYPE : 1 KERNEL_DRIVER
STATE : 1 STOPPED
WIN32_EXIT_CODE : 31 (0x1f)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0
PID : 0
FLAGS :

C:\Windows\system32>SC QUERYEX WANARPV6

SERVICE_NAME: WANARPV6
TYPE : 1 KERNEL_DRIVER
STATE : 1 STOPPED
WIN32_EXIT_CODE : 31 (0x1f)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0
PID : 0
FLAGS :

C:\Windows\system32>REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_DIS
CACHE /S

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_DISCACHE
NextInstance REG_DWORD 0x1

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_DISCACHE\0000
Service REG_SZ discache
Legacy REG_DWORD 0x1
ConfigFlags REG_DWORD 0x20
Class REG_SZ LegacyDriver
ClassGUID REG_SZ {8ECC055D-047F-11D1-A537-0000F8753ED1}
DeviceDesc REG_SZ @%systemroot%\system32\drivers\discache.sys,-102
Capabilities REG_DWORD 0x0

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_DISCACHE\0000\Contr
ol


C:\Windows\system32>REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_WAN
ARPV6 /S

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_WANARPV6
NextInstance REG_DWORD 0x1

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_WANARPV6\0000
Service REG_SZ Wanarpv6
Legacy REG_DWORD 0x1
ConfigFlags REG_DWORD 0x400
Class REG_SZ LegacyDriver
ClassGUID REG_SZ {8ECC055D-047F-11D1-A537-0000F8753ED1}
DeviceDesc REG_SZ @%systemroot%\system32\rascfg.dll,-32012
Capabilities REG_DWORD 0x0

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_WANARPV6\0000\Contr
ol


C:\Windows\system32>
My System SpecsSystem Spec
27 Mar 2013   #50
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Both the LANMAN services failed to start due to dependency issues...
Let's run through them....
Run the following commands, and post the results


SC QUERYEX MUP
SC QUERYEX SRVNET
SC QUERYEX SRV
SC QUERYEX SAMSS
SC QUERYEX NSI
SC QUERYEX BOWSER
SC QUERYEX MRXSMB10
SC QUERYEX MRXSMB20
My System SpecsSystem Spec
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 Black Screen after login in Windows 7




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