Black Screen after login in Windows 7

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  1. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #41

    That was obviously run in Safe Mode - the 0x8007043c error code makes that plain.

    Can you still not get into Normal Mode?

    Did you manage to change that registry value OK? Does Device manager show the SPLDR driver as flagged, still?
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  3. ejardinado
    Posts : 48
    Windows 7 Home Premium 64bit
    Thread Starter
       New #42

    I followed what you instructed me to do. And the SPLDR is still flagged.
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  4. ejardinado
    Posts : 48
    Windows 7 Home Premium 64bit
    Thread Starter
       New #43

    And I still can log on into Normal Mode.
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  6. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #44

    OK - let's check the registry entry again, and see what it has to tell us now....

    Please run the following commands, and post the results.

    REG QUERY HKLM\SYSTEM\CurrentControlSet\services\spldr /S
    REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SPLDR /S
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  7. ejardinado
    Posts : 48
    Windows 7 Home Premium 64bit
    Thread Starter
       New #45

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>REG QUERY HKLM\SYSTEM\CurrentControlSet\services\spldr /S

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\spldr
    DisplayName REG_SZ Security Processor Loader Driver
    ErrorControl REG_DWORD 0x3
    Start REG_DWORD 0x0
    Type REG_DWORD 0x1

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\spldr\Enum
    0 REG_SZ Root\LEGACY_SPLDR\0000
    Count REG_DWORD 0x1
    NextInstance REG_DWORD 0x1
    INITSTARTFAILED REG_DWORD 0x1


    C:\Windows\system32>REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SPL
    DR /S

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SPLDR
    NextInstance REG_DWORD 0x1

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SPLDR\0000
    Service REG_SZ spldr
    Legacy REG_DWORD 0x1
    ConfigFlags REG_DWORD 0x400
    Class REG_SZ LegacyDriver
    ClassGUID REG_SZ {8ECC055D-047F-11D1-A537-0000F8753ED1}
    DeviceDesc REG_SZ Security Processor Loader Driver
    Capabilities REG_DWORD 0x0

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SPLDR\0000\Control


    C:\Windows\system32>
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  8. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #46

    That looks normal apart from the INITSTARTFAILED entry - which should have cleared itself.

    Please run the following command and post the results

    SC QUERYEX SPLDR

    Please also open Event Viewer
    In the left pane, navigate to the Windows Logs
    right-click on Applications and select 'Save all events as...' save as Apps.evtx
    repeat for the System logs - save as Sys.evtx
    Compress both files, and attach to your reply.
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  10. ejardinado
    Posts : 48
    Windows 7 Home Premium 64bit
    Thread Starter
       New #47

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>SC QUERYEX SPLDR

    SERVICE_NAME: SPLDR
    TYPE : 1 KERNEL_DRIVER
    STATE : 1 STOPPED
    WIN32_EXIT_CODE : 31 (0x1f)
    SERVICE_EXIT_CODE : 0 (0x0)
    CHECKPOINT : 0x0
    WAIT_HINT : 0x0
    PID : 0
    FLAGS :

    C:\Windows\system32>
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  11. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #48

    The first error after the reboot relates to the Computer Browser service, which fails to start because of a dependency failure in the Server service.
    Just before that, there's a flag that three boot services/drivers failed to start..
    discache
    spldr
    Wanarpv6

    so lets see if we can track it back that far...

    open an Elevated Command Prompt, and run the following commands

    SC QUERYEX BROWSER
    SC QUERYEX LANMANSERVER
    SC QUERYEX DISCACHE
    SC QUERYEX WANARPV6
    REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_DISCACHE /S
    REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_WANARPV6 /S

    Post the results, and I'll look at them tomorrow - time for bed :)
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  12. ejardinado
    Posts : 48
    Windows 7 Home Premium 64bit
    Thread Starter
       New #49

    Good day!

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>SC QUERYEX BROWSER

    SERVICE_NAME: BROWSER
    TYPE : 20 WIN32_SHARE_PROCESS
    STATE : 1 STOPPED
    WIN32_EXIT_CODE : 1068 (0x42c)
    SERVICE_EXIT_CODE : 0 (0x0)
    CHECKPOINT : 0x0
    WAIT_HINT : 0x0
    PID : 0
    FLAGS :

    C:\Windows\system32>SC QUERYEX LANMANSERVER

    SERVICE_NAME: LANMANSERVER
    TYPE : 20 WIN32_SHARE_PROCESS
    STATE : 1 STOPPED
    WIN32_EXIT_CODE : 1068 (0x42c)
    SERVICE_EXIT_CODE : 0 (0x0)
    CHECKPOINT : 0x0
    WAIT_HINT : 0x0
    PID : 0
    FLAGS :

    C:\Windows\system32>SC QUERYEX DISCACHE

    SERVICE_NAME: DISCACHE
    TYPE : 1 KERNEL_DRIVER
    STATE : 1 STOPPED
    WIN32_EXIT_CODE : 31 (0x1f)
    SERVICE_EXIT_CODE : 0 (0x0)
    CHECKPOINT : 0x0
    WAIT_HINT : 0x0
    PID : 0
    FLAGS :

    C:\Windows\system32>SC QUERYEX WANARPV6

    SERVICE_NAME: WANARPV6
    TYPE : 1 KERNEL_DRIVER
    STATE : 1 STOPPED
    WIN32_EXIT_CODE : 31 (0x1f)
    SERVICE_EXIT_CODE : 0 (0x0)
    CHECKPOINT : 0x0
    WAIT_HINT : 0x0
    PID : 0
    FLAGS :

    C:\Windows\system32>REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_DIS
    CACHE /S

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_DISCACHE
    NextInstance REG_DWORD 0x1

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_DISCACHE\0000
    Service REG_SZ discache
    Legacy REG_DWORD 0x1
    ConfigFlags REG_DWORD 0x20
    Class REG_SZ LegacyDriver
    ClassGUID REG_SZ {8ECC055D-047F-11D1-A537-0000F8753ED1}
    DeviceDesc REG_SZ @%systemroot%\system32\drivers\discache.sys,-102
    Capabilities REG_DWORD 0x0

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_DISCACHE\0000\Contr
    ol


    C:\Windows\system32>REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_WAN
    ARPV6 /S

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_WANARPV6
    NextInstance REG_DWORD 0x1

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_WANARPV6\0000
    Service REG_SZ Wanarpv6
    Legacy REG_DWORD 0x1
    ConfigFlags REG_DWORD 0x400
    Class REG_SZ LegacyDriver
    ClassGUID REG_SZ {8ECC055D-047F-11D1-A537-0000F8753ED1}
    DeviceDesc REG_SZ @%systemroot%\system32\rascfg.dll,-32012
    Capabilities REG_DWORD 0x0

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_WANARPV6\0000\Contr
    ol


    C:\Windows\system32>
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  13. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #50

    Both the LANMAN services failed to start due to dependency issues...
    Let's run through them....
    Run the following commands, and post the results


    SC QUERYEX MUP
    SC QUERYEX SRVNET
    SC QUERYEX SRV
    SC QUERYEX SAMSS
    SC QUERYEX NSI
    SC QUERYEX BOWSER
    SC QUERYEX MRXSMB10
    SC QUERYEX MRXSMB20
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