Black Screen after login in Windows 7

Page 3 of 8 FirstFirst 12345 ... LastLast

  1. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #21

    OK - let's have a look at the SPLDR settings....


    Please run the following commands, and post the results.

    REG QUERY HKLM\SYSTEM\CurrentControlSet\services\spldr /S
    REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SPLDR /S
    REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\Root\Legacy_SLSVC
    REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\Root\Legacy_SPPSVC

    They may show something

    Here are some instructions to make life easier :)
    1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
    2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
    3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.
      My Computer


  2. Posts : 48
    Windows 7 Home Premium 64bit
    Thread Starter
       #22

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>REG QUERY HKLM\SYSTEM\CurrentControlSet\services\spldr /S

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\spldr
    DisplayName REG_SZ Security Processor Loader Driver
    ErrorControl REG_DWORD 0x3
    Start REG_DWORD 0x0
    Type REG_DWORD 0x1

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\spldr\Enum
    0 REG_SZ Root\LEGACY_SPLDR\0000
    Count REG_DWORD 0x1
    NextInstance REG_DWORD 0x1
    INITSTARTFAILED REG_DWORD 0x1


    C:\Windows\system32>REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SPL
    DR /S

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SPLDR
    NextInstance REG_DWORD 0x1

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SPLDR\0000
    Service REG_SZ spldr
    Legacy REG_DWORD 0x1
    ConfigFlags REG_DWORD 0x0
    Class REG_SZ LegacyDriver
    ClassGUID REG_SZ {8ECC055D-047F-11D1-A537-0000F8753ED1}
    DeviceDesc REG_SZ Security Processor Loader Driver
    Capabilities REG_DWORD 0x0

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SPLDR\0000\Control


    C:\Windows\system32>REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\Root\Legacy_SLS
    VC
    ERROR: The system was unable to find the specified registry key or value.

    C:\Windows\system32>REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\Root\Legacy_SPP
    SVC
    ERROR: The system was unable to find the specified registry key or value.

    C:\Windows\system32>
      My Computer


  3. Posts : 48
    Windows 7 Home Premium 64bit
    Thread Starter
       #23

    Did they reveal anything?
      My Computer


  4. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #24

    I knew I'd lost a thread somewhere!
    Those values are all normal.
    Please run SFC /SCANNOW and post the CBS.log
    Please also
    download and save the CheckSUR tool from http://support.microsoft.com/kb/947821
    (you'll need to look in the details for Windows 7, downloading from the Microsoft Download Center)

    Run it - The tool can take anywhere from 5 mins to a couple of hours to run (or 'Install') depending on how much it has to do, and may exit silently - it may appear to freeze for most of that time, but be patient.
    The result is logged in the C:\Windows\Logs\CBS\CheckSUR.log file - and an archive …\checksur.persist.log file

    Then zip the CheckSUR.log and post it
      My Computer


  5. Posts : 48
    Windows 7 Home Premium 64bit
    Thread Starter
       #25

    Here is the CBS.log

    I tried running the CheckSUR tool but it wouldn't run in Safe Mode.
      My Computer


  6. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #26

    No significant errors in there at all.
    Perhaps the Event Log will give us some clues.
    Try copying the following files to the desktop.
    C:\Windows\System32\winevt\Logs\Application.evtx
    C:\Windows\System32\winevt\Logs\System.evtx

    If it works - it shouldn't - then delete the originals

    If it doesn't work, then run the following command in an Elevated Command Prompt

    NET STOP EVENTLOG

    copy the files, and then run the following command

    NET START EVENTLOG

    zip the files up, and post them to your reply
      My Computer


  7. Posts : 48
    Windows 7 Home Premium 64bit
    Thread Starter
       #27

    I delete the files that are in the folder, right? That's what you meant by the originals? Because I was able to copy the files to the desktop.

    When I was trying to delete it, it said the file was in use.
      My Computer


  8. Posts : 48
    Windows 7 Home Premium 64bit
    Thread Starter
       #28

    I have attached the two files I copied.
      My Computer


  9. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #29

    One thing that stands out in the logs is the huge number of errors related to an Office Click-to-run installation.

    Are you actually using that, or is it in some sort of limbo state?
      My Computer


  10. Posts : 48
    Windows 7 Home Premium 64bit
    Thread Starter
       #30

    Im not using it. It come with the laptop but I don't use it. I think my wife clicked on it before instead of MS Office. Should I just remove it?
      My Computer


 
Page 3 of 8 FirstFirst 12345 ... LastLast

  Related Discussions
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 12:19.
Find Us