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Windows 7: Cannot install IE10 Update!

15 Mar 2013   #1
TBoyd

Windows 7 Professional 64 Bit SP1
 
 
Cannot install IE10 Update!

I have tried numerous times to install IE10. I have researched this issue thoroughly & have found no answer, All other updates will install - no problem. All my drivers are up-to-date. I even resorted to the MS "Fixit" to no avail.

The event viewer reads:
Log Name: System
Source: Microsoft-Windows-WindowsUpdateClient
Date: 3/15/2013 12:57:29 PM
Event ID: 20
Task Category: Windows Update Agent
Level: Error
Keywords: Failure,Installation
User: SYSTEM
Computer: QX9650
Description:
Installation Failure: Windows failed to install the following update with error 0x80070643: Internet Explorer 10 for Windows 7 for x64-based Systems.
Event Xml:
< Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-WindowsUpdateClient" Guid="{945A8954-C147-4ACD-923F-40C45405A658}" />
<EventID>20</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>1</Task>
<Opcode>13</Opcode>
<Keywords>0x8000000000000028</Keywords>
<TimeCreated SystemTime="2013-03-15T16:57:29.682012200Z" />
<EventRecordID>499277</EventRecordID>
<Correlation />
<Execution ProcessID="1576" ThreadID="5236" />
<Channel>System</Channel>
<Computer>QX9650</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="errorCode">0x80070643</Data>
<Data Name="updateTitle">Internet Explorer 10 for Windows 7 for x64-based Systems</Data>
<Data Name="updateGuid">{5F84379F-7C14-472F-B560-62A0CDEC6F31}</Data>
<Data Name="updateRevisionNumber">202</Data>
</EventData>
< /Event>

I researched the error code & there are references to this code occurring with .Net Framework & SP1 updates, which had remedies I tried, but it doesn't solve the problem.

I usually can solve any of my PC issues on my own, but this one has me baffled.

BTW - I do not get an error code on the message box that says installation failed. It goes through the installation process, then reads "restarting programs" before getting the installation failed message.

I also tried installing with a clean boot - still no good. Also ran sfc /scannow.

I have no other issues with my PC other than this one! Please advise.

I have now attached the CBS.zip per posting instructions.

Also, the installation error code I get through Win Update is 9C59


My System SpecsSystem Spec
.
15 Mar 2013   #2
tom982

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64
 
 

Hello TBoyd,

Help us to help you

Windows Update Posting Instructions

Without the information, your guess is as good as mine!

Tom
My System SpecsSystem Spec
15 Mar 2013   #3
TBoyd

Windows 7 Professional 64 Bit SP1
 
 

Thanks. I apologize. I should know better!

I have edited my original post with the required info.

I also downloaded & ran SURT. Still no go.
My System SpecsSystem Spec
.

16 Mar 2013   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Please post the CheckSUR log as requested.

The CBS log shows the following errors:
Code:
 Line 3432: 2013-03-15 22:12:10, Info                  CSI    00000327 [SR] Beginning Verify and Repair transaction
 Line 3433: 2013-03-15 22:12:10, Info                  CSI    00000328 [SR] Cannot repair member file [l:14{7}]"qdv.dll" of Microsoft-Windows-DirectShow-DV, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
 Line 3434: 2013-03-15 22:12:10, Info                  CSI    00000329 [SR] Cannot verify component files for Microsoft-Windows-IE-NetworkInspection, Version = 9.4.8112.16421, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral, manifest is damaged (FALSE)
 Line 3435: 2013-03-15 22:12:10, Info                  CSI    0000032a [SR] Cannot repair member file [l:52{26}]"PushPrinterConnections.exe" of Microsoft-Windows-Printing-ClassInstallerAndPrintUI-PMCPPC, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
 Line 3436: 2013-03-15 22:12:10, Info                  CSI    0000032b [SR] Cannot repair member file [l:18{9}]"query.exe" of Microsoft-Windows-TerminalServices-CommandLineTools, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
 Line 3437: 2013-03-15 22:12:10, Info                  CSI    0000032c [SR] Cannot repair member file [l:22{11}]"qappsrv.exe" of Microsoft-Windows-TerminalServices-CommandLineTools, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
 Line 3438: 2013-03-15 22:12:10, Info                  CSI    0000032d [SR] Cannot repair member file [l:18{9}]"rdpdd.dll" of Microsoft-Windows-TerminalServices-RDP-DisplayDriver, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
 Line 3439: 2013-03-15 22:12:10, Info                  CSI    0000032e [SR] Cannot repair member file [l:16{8}]"qcap.dll" of Microsoft-Windows-DirectShow-Capture, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
I'm going to be out for most of the day - if Tom hasn't posted a fix for these, I'll check for the CheckSUR log when I get back in, and post a fix then.
My System SpecsSystem Spec
16 Mar 2013   #5
TBoyd

Windows 7 Professional 64 Bit SP1
 
 
CheckSUR log

Sorry - I ran the SURT after creating the CBS log. I didn't know it would be stored in the same folder.

I'm attaching an updated CBS log that will include the SUR logs.

Thanks much.
My System SpecsSystem Spec
16 Mar 2013   #6
tom982

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64
 
 

Hi TBoyd,

SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

  1. Download SFCFix.exe (by niemiro) and save this to your Desktop.
  2. Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
  5. Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a files should be created on your Desktop: SFCFix.txt.
  8. Copy (Ctrl + C) and Paste (Ctrl + V) the contents of this file into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.


Windows Update Package Replacement

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

  1. Please download the attached file, Packs.zip and save this to your Desktop.
  2. Right-click on the file and select Extract All...
  3. Tick the box labelled Show extracted files when complete then click Extract
  4. A window will open showing two folders, Manifests and Packages
  5. Open the Manifests folder and copy the files into the following folder (if there are any files)

    C:\Windows\Temp\CheckSur\Winsxs\Manifests

  6. Open the Packages folder and copy the files into the following folder (if there are any files)

    C:\Windows\Temp\CheckSur\Servicing\Packages

  7. Run the System Update Readiness Tool (SURT) again.


SFC Scan

  1. Click on the Start button and in the search box, type Command Prompt
  2. When you see Command Prompt on the list, right-click on it and select Run as administrator
  3. When command prompt opens, copy and paste the following command into it, press enter afterwards:

    sfc /scannow
  4. Then upload your CBS folder please.


Tom
My System SpecsSystem Spec
16 Mar 2013   #7
Brink
Microsoft MVP

64-bit Windows 10 Pro
 
 

Hello Tom,

If you haven't already, you might see if you may be able to install IE10 using the standalone .exe installer in OPTION TWO of the tutorial below.

Internet Explorer 10 - Install or Uninstall in Windows 7

Hope this helps,
Shawn
My System SpecsSystem Spec
16 Mar 2013   #8
TBoyd

Windows 7 Professional 64 Bit SP1
 
 
OK, Tom. Here are the files.

Thanks, Tom. Here is the SFCFix.txt Copy/Paste:

Code:
SFCFix version 1.3.2.0 by niemiro.
Start time: 2013-03-16 19:39:53.628
Using .zip script file at C:\Users\Carib Photography\Desktop\SFCFix.zip
 
 
TakePermissions::
Failed to set ownership to current user for file or folder C:\Windows\winsxs\x86_microsoft-windows-directshow-dvdsupport_31bf3856ad364e35_6.1.7601.17514_none_562994bd321aac67\qdvd.dll
Failed to set ownership to Everyone for file or folder C:\Windows\winsxs\x86_microsoft-windows-directshow-dvdsupport_31bf3856ad364e35_6.1.7601.17514_none_562994bd321aac67\qdvd.dll
Failed to create new datablock for file or folder C:\Windows\winsxs\x86_microsoft-windows-directshow-dvdsupport_31bf3856ad364e35_6.1.7601.17514_none_562994bd321aac67\qdvd.dll
Failed to set ownership to current user for file or folder C:\Windows\winsxs\amd64_microsoft-windows-directshow-dv_31bf3856ad364e35_6.1.7601.17514_none_5afccbb236c20f24\qdv.dll
Failed to set ownership to Everyone for file or folder C:\Windows\winsxs\amd64_microsoft-windows-directshow-dv_31bf3856ad364e35_6.1.7601.17514_none_5afccbb236c20f24\qdv.dll
Failed to create new datablock for file or folder C:\Windows\winsxs\amd64_microsoft-windows-directshow-dv_31bf3856ad364e35_6.1.7601.17514_none_5afccbb236c20f24\qdv.dll
Failed to set ownership to current user for file or folder C:\Windows\winsxs\wow64_microsoft-windows-directshow-core_31bf3856ad364e35_6.1.7601.17514_none_0eeae7a238e677c8\quartz.dll
Failed to set ownership to Everyone for file or folder C:\Windows\winsxs\wow64_microsoft-windows-directshow-core_31bf3856ad364e35_6.1.7601.17514_none_0eeae7a238e677c8\quartz.dll
Failed to create new datablock for file or folder C:\Windows\winsxs\wow64_microsoft-windows-directshow-core_31bf3856ad364e35_6.1.7601.17514_none_0eeae7a238e677c8\quartz.dll
Failed to set ownership to current user for file or folder C:\Windows\winsxs\amd64_microsoft-windows-t..s-rdp-displaydriver_31bf3856ad364e35_6.1.7601.17514_none_42b1da626b987aed\rdpdd.dll
Failed to set ownership to Everyone for file or folder C:\Windows\winsxs\amd64_microsoft-windows-t..s-rdp-displaydriver_31bf3856ad364e35_6.1.7601.17514_none_42b1da626b987aed\rdpdd.dll
Failed to create new datablock for file or folder C:\Windows\winsxs\amd64_microsoft-windows-t..s-rdp-displaydriver_31bf3856ad364e35_6.1.7601.17514_none_42b1da626b987aed\rdpdd.dll
Failed to set ownership to current user for file or folder C:\Windows\winsxs\x86_microsoft-windows-directshow-capture_31bf3856ad364e35_6.1.7601.17514_none_bae08d1e7dcccf2a\qcap.dll
Failed to set ownership to Everyone for file or folder C:\Windows\winsxs\x86_microsoft-windows-directshow-capture_31bf3856ad364e35_6.1.7601.17514_none_bae08d1e7dcccf2a\qcap.dll
Failed to create new datablock for file or folder C:\Windows\winsxs\x86_microsoft-windows-directshow-capture_31bf3856ad364e35_6.1.7601.17514_none_bae08d1e7dcccf2a\qcap.dll
Failed to set ownership to current user for file or folder C:\Windows\winsxs\amd64_microsoft-windows-p..erandprintui-pmcppc_31bf3856ad364e35_6.1.7601.17514_none_698e475b97512fc9\PushPrinterConnections.exe
Failed to set ownership to Everyone for file or folder C:\Windows\winsxs\amd64_microsoft-windows-p..erandprintui-pmcppc_31bf3856ad364e35_6.1.7601.17514_none_698e475b97512fc9\PushPrinterConnections.exe
Failed to create new datablock for file or folder C:\Windows\winsxs\amd64_microsoft-windows-p..erandprintui-pmcppc_31bf3856ad364e35_6.1.7601.17514_none_698e475b97512fc9\PushPrinterConnections.exe
Failed to set ownership to current user for file or folder C:\Windows\winsxs\amd64_microsoft-windows-t..es-commandlinetools_31bf3856ad364e35_6.1.7601.17514_none_42d65ed50fa3c682\query.exe
Failed to set ownership to Everyone for file or folder C:\Windows\winsxs\amd64_microsoft-windows-t..es-commandlinetools_31bf3856ad364e35_6.1.7601.17514_none_42d65ed50fa3c682\query.exe
Failed to create new datablock for file or folder C:\Windows\winsxs\amd64_microsoft-windows-t..es-commandlinetools_31bf3856ad364e35_6.1.7601.17514_none_42d65ed50fa3c682\query.exe
Failed to set ownership to current user for file or folder C:\Windows\winsxs\amd64_microsoft-windows-t..es-commandlinetools_31bf3856ad364e35_6.1.7601.17514_none_42d65ed50fa3c682\qappsrv.exe
Failed to set ownership to Everyone for file or folder C:\Windows\winsxs\amd64_microsoft-windows-t..es-commandlinetools_31bf3856ad364e35_6.1.7601.17514_none_42d65ed50fa3c682\qappsrv.exe
Failed to create new datablock for file or folder C:\Windows\winsxs\amd64_microsoft-windows-t..es-commandlinetools_31bf3856ad364e35_6.1.7601.17514_none_42d65ed50fa3c682\qappsrv.exe
TakePermissions:: directive failed to complete successfully.
 
 
CopyFiles::
Failed to copy file \\?\C:\Users\Carib Photography\AppData\Local\niemiro\Archive\qdvd.dll to \\?\C:\Windows\winsxs\x86_microsoft-windows-directshow-dvdsupport_31bf3856ad364e35_6.1.7601.17514_none_562994bd321aac67\qdvd.dll with error code 0x5.
Failed to copy file \\?\C:\Users\Carib Photography\AppData\Local\niemiro\Archive\qdv.dll to \\?\C:\Windows\winsxs\amd64_microsoft-windows-directshow-dv_31bf3856ad364e35_6.1.7601.17514_none_5afccbb236c20f24\qdv.dll with error code 0x5.
Failed to copy file \\?\C:\Users\Carib Photography\AppData\Local\niemiro\Archive\quartz.dll to \\?\C:\Windows\winsxs\wow64_microsoft-windows-directshow-core_31bf3856ad364e35_6.1.7601.17514_none_0eeae7a238e677c8\quartz.dll with error code 0x5.
Failed to copy file \\?\C:\Users\Carib Photography\AppData\Local\niemiro\Archive\rdpdd.dll to \\?\C:\Windows\winsxs\amd64_microsoft-windows-t..s-rdp-displaydriver_31bf3856ad364e35_6.1.7601.17514_none_42b1da626b987aed\rdpdd.dll with error code 0x5.
Failed to copy file \\?\C:\Users\Carib Photography\AppData\Local\niemiro\Archive\qcap.dll to \\?\C:\Windows\winsxs\x86_microsoft-windows-directshow-capture_31bf3856ad364e35_6.1.7601.17514_none_bae08d1e7dcccf2a\qcap.dll with error code 0x5.
Failed to copy file \\?\C:\Users\Carib Photography\AppData\Local\niemiro\Archive\PushPrinterConnections.exe to \\?\C:\Windows\winsxs\amd64_microsoft-windows-p..erandprintui-pmcppc_31bf3856ad364e35_6.1.7601.17514_none_698e475b97512fc9\PushPrinterConnections.exe with error code 0x5.
Failed to copy file \\?\C:\Users\Carib Photography\AppData\Local\niemiro\Archive\query.exe to \\?\C:\Windows\winsxs\amd64_microsoft-windows-t..es-commandlinetools_31bf3856ad364e35_6.1.7601.17514_none_42d65ed50fa3c682\query.exe with error code 0x5.
Failed to copy file \\?\C:\Users\Carib Photography\AppData\Local\niemiro\Archive\qappsrv.exe to \\?\C:\Windows\winsxs\amd64_microsoft-windows-t..es-commandlinetools_31bf3856ad364e35_6.1.7601.17514_none_42d65ed50fa3c682\qappsrv.exe with error code 0x5.
CopyFiles:: directive failed to complete successfully.
 
 
RestorePermissions::
Failed to find stored datablock for file C:\Windows\winsxs\x86_microsoft-windows-directshow-dvdsupport_31bf3856ad364e35_6.1.7601.17514_none_562994bd321aac67\qdvd.dll in RestoreFromDataBlock.
Failed to find stored datablock for file C:\Windows\winsxs\amd64_microsoft-windows-directshow-dv_31bf3856ad364e35_6.1.7601.17514_none_5afccbb236c20f24\qdv.dll in RestoreFromDataBlock.
Failed to find stored datablock for file C:\Windows\winsxs\wow64_microsoft-windows-directshow-core_31bf3856ad364e35_6.1.7601.17514_none_0eeae7a238e677c8\quartz.dll in RestoreFromDataBlock.
Failed to find stored datablock for file C:\Windows\winsxs\amd64_microsoft-windows-t..s-rdp-displaydriver_31bf3856ad364e35_6.1.7601.17514_none_42b1da626b987aed\rdpdd.dll in RestoreFromDataBlock.
Failed to find stored datablock for file C:\Windows\winsxs\x86_microsoft-windows-directshow-capture_31bf3856ad364e35_6.1.7601.17514_none_bae08d1e7dcccf2a\qcap.dll in RestoreFromDataBlock.
Failed to find stored datablock for file C:\Windows\winsxs\amd64_microsoft-windows-p..erandprintui-pmcppc_31bf3856ad364e35_6.1.7601.17514_none_698e475b97512fc9\PushPrinterConnections.exe in RestoreFromDataBlock.
Failed to find stored datablock for file C:\Windows\winsxs\amd64_microsoft-windows-t..es-commandlinetools_31bf3856ad364e35_6.1.7601.17514_none_42d65ed50fa3c682\query.exe in RestoreFromDataBlock.
Failed to find stored datablock for file C:\Windows\winsxs\amd64_microsoft-windows-t..es-commandlinetools_31bf3856ad364e35_6.1.7601.17514_none_42d65ed50fa3c682\qappsrv.exe in RestoreFromDataBlock.
RestorePermissions:: directive failed to complete successfully.
 
 
Failed to process all directives successfully.
SFCFix version 1.3.2.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2013-03-16 19:39:54.320
----------------------EOF-----------------------
There was only one file in the Manifests folder after running Packs.zip & none in the Packages folder. I copied it to the folder you indicated.

I ran SURT again & sfc /scannow with the elevated command prompt.

I'm attaching the new CBS folder for your review.
My System SpecsSystem Spec
16 Mar 2013   #9
TBoyd

Windows 7 Professional 64 Bit SP1
 
 

Quote   Quote: Originally Posted by Brink View Post
Hello Tom,

If you haven't already, you might see if you may be able to install IE10 using the standalone .exe installer in OPTION TWO of the tutorial below.

Internet Explorer 10 - Install or Uninstall in Windows 7

Hope this helps,
Shawn

Thanks, Shawn.

I tried the standalone .exe several times before my initial post - no go.

This is really strange. I hope IE 10 is worth all this trouble!

I'll wait & see if Tom can figure this one out! The people in this forum are the best.
My System SpecsSystem Spec
16 Mar 2013   #10
tom982

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64
 
 

Hi Tom,

All of those errors are due to pure idiocy on my part, sorry about that! Let's try again:

SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

  1. Download SFCFix.exe (by niemiro) and save this to your Desktop.
  2. Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
  5. Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a files should be created on your Desktop: SFCFix.txt.
  8. Copy (Ctrl + C) and Paste (Ctrl + V) the contents of this file into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.


Then run another SFC and post the CBS log please.

Tom
My System SpecsSystem Spec
Reply

 Cannot install IE10 Update!




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