Windows Update Error C0000022

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  1. Posts : 12
    Windows 7 Home Premium 64bit
       #1

    Windows Update Error C0000022


    Hey guys, I am having an issue with windows not checking for updates properly. When I go to update windows, it checks for updates and then displays the error code C0000022. I have run numerous antivirus scans, thinking this may be the problem, and removed what traces and threats were found by the scans. However, this didn't solve the update issue. I have also run a startup repair, which detected no problems.

    My MGADT results are below. The only thing I don't understand is that the product key the results display doesn't match the product key of the sticker on my computer, which came with windows preloaded. Any help would be greatly appreciated! :)

    Code:
    Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    
    Cached Validation Code: N/A, hr = 0xc0000022
    Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
    Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
    Windows Product ID: 00359-OEM-8992687-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {1C2742EA-3E37-46C3-96C9-02667F8310A4}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.120830-0333
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    
    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    
    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    
    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional 2007 - 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057
    
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    
    File Scan Data-->
    
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{1C2742EA-3E37-46C3-96C9-02667F8310A4}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-312763381-3812863765-1994821417</SID><SYSTEM><Manufacturer>Gateway</Manufacturer><Model>DX4840</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P01-A0        </Version><SMBIOSVersion major="2" minor="6"/><Date>20100319000000.000000+000</Date></BIOS><HWID>B7B13007018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0014-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional 2007</Name><Ver>12</Ver><Val>21E9B7B2C4F9F7C</Val><Hash>hbt3SmrWKbCDir57Epsq/JiFH1E=</Hash><Pid>81605-958-0609472-65948</Pid><PidType>1</PidType></Product><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  
    
    Spsys.log Content: 0x80070002
    
    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070426' to display the error text.
    Error: 0x80070426 
    
    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: 0x00000000
    HealthStatus: 0x0001000000000000
    Event Time Stamp: 3:16:2013 12:11
    WAT Activex: Registered
    WAT Admin Service: Registered
    
    HWID Data-->
    HWID Hash Current: LgAAAAEAAQABAAEAAAACAAAAAgABAAEAln2+LiB1ioXWRnLxilLaNG7ANFhcXQ==
    
    OEM Activation 1.0 Data-->
    N/A
    
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            ACRSYS        APIC1827
      FACP            ACRSYS        FACP1827
      HPET            ACRSYS        OEMHPET 
      MCFG            ACRSYS        OEMMCFG 
      SLIC            ACRSYS        ACRPRDCT
      OEMB            ACRSYS        OEMB1827
      ASF!            LEGEND        I865PASF
      AWMI            ACRSYS        OEMB1827
      SSDT            DpgPmm        CpuPm
    EDIT: Attached the CBS file after following all steps in the Windows Update Posting Instructions thread. The error code as mentioned above is C0000022.

    EDIT #2: Also I should add, when I go to System properties (Right-click computer, then properties) under the windows activation section, both status and Product ID show as "not available". In addition, I get a pop up every hour or so that tells me that my copy of windows is not genuine and I need to validate or buy genuine windows.
    Last edited by ZEFFER13; 17 Mar 2013 at 18:16.
      My Computer


  2. Posts : 1,514
    Win 7 Home Premium SP1 32 bit
       #2

    Hello and welocome ZEFFER13 I posted this for you. Windows Update Posting Instructions

    Please post as this indicates.
      My Computer


  3. Posts : 12
    Windows 7 Home Premium 64bit
    Thread Starter
       #3

    I am currently working on those tests to post those results. I thought this was more of a Activation/Genuine windows issue since the product key on my machine does not match the one displayed by the test results included in my original posting. I will post the update issue test results as soon as I have completed them.

    EDIT: CBS zip file attached to original posting.
      My Computer


  4. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #4

    Please run thefollowing commands, and post the results.



    REG QUERY HKLM\SYSTEM\CurrentControlSet\services\spldr /S
    REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SPLDR /S

    REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\Root\Legacy_SLSVC

    REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\Root\Legacy_SPPSVC



    They may show something

    Here are some instructions to make lifeeasier :)

    1) To open anElevated Command Prompt Window (the ECP window), click on Start, All Programs,Accessories – then right-click on Command Prompt, and select Run asAdministrator. Accept the UAC prompt.

    2) To run thecommands easier, highlight the block of commands, and right-click on thehighlight – select Copy. In the CP Window, click on the black/white icon at topleft – select Paste. The commands will run but may not complete the lastcommand, so hit the Enter Key once.

    3) To copy theresults... click on the Black/White icon in the top left, and select Edit...'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to pasteit into your response.
    Last edited by NoelDP; 17 Mar 2013 at 19:42.
      My Computer


  5. Posts : 12
    Windows 7 Home Premium 64bit
    Thread Starter
       #5

    Here are those results, NoelDP.

    Code:
    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.
    
    C:\Windows\system32>REG QUERY HKLM\SYSTEM\CurrentControlSet\services\spldr/S
    ERROR: The system was unable to find the specified registry key or value.
    
    C:\Windows\system32>REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SPL
    DR /S
    
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SPLDR
        NextInstance    REG_DWORD    0x1
    
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SPLDR\0000
        Service    REG_SZ    spldr
        Legacy    REG_DWORD    0x1
        ConfigFlags    REG_DWORD    0x401
        Class    REG_SZ    LegacyDriver
        ClassGUID    REG_SZ    {8ECC055D-047F-11D1-A537-0000F8753ED1}
        DeviceDesc    REG_SZ    Security Processor Loader Driver
        Capabilities    REG_DWORD    0x0
    
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SPLDR\0000\Control
    
    
    C:\Windows\system32>
    C:\Windows\system32>REG QUERYHKLM\SYSTEM\CurrentControlSet\Enum\Root\Legacy_SLSV
    C
    ERROR: Invalid Argument/Option - 'QUERYHKLM\SYSTEM\CurrentControlSet\Enum\Root\L
    egacy_SLSVC'.
    Type "REG /?" for usage.
    
    C:\Windows\system32>
    C:\Windows\system32>REG QUERYHKLM\SYSTEM\CurrentControlSet\Enum\Root\Legacy_SPPS
    VC
      My Computer


  6. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #6

    ConfigFlags REG_DWORD 0x401


    Open Device Manager

    Click on View in the menu bar

    Click on Show hidden devices

    Navigate to 'Non-Plug and Play Drivers'

    Find the 'Security Processor Loader Driver' andright-click on it.

    Select Properties.

    In the Driver tab...

    Select Boot from the Type dropdown bar

    Click Start

    Click OK, and reboot



    Post another MGADiagreport, and post the results from the following command....

    REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SPLDR /S
      My Computer


  7. Posts : 12
    Windows 7 Home Premium 64bit
    Thread Starter
       #7

    When I click start, it says the service cannot be started because it is either disabled or there are no enabled devices associated with it.

    I also attempted to enable the device under the general tab, but it says the device cannot be enabled.
      My Computer


  8. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #8

    That's unfortunately common.


    Open Regedit andnavigate to the HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SPLDRKey



    Export it to a regfile for safety!

    Right-click on thekey name, and Select Permissions,

    Click on Advanced,then the Owner tab

    Make sure thatAdministrators is the owner, and put a tick in the 'Replace owner...' box atthe bottom

    Click OK once

    add Administratorsto the 'Groups or Usernames' list, and give them Full permissions

    CLICK OK

    Now move to the 0000subkey

    Double-click on theConfigFlags entry

    Change the datavalue to 400 (make sure that the radio-button is in 'Hexadecimal') and click OK

    Exit Regedit, andreboot.

    Post a new MGADiagreport
      My Computer


  9. Posts : 12
    Windows 7 Home Premium 64bit
    Thread Starter
       #9

    Here is the new MGADiag report. Also as of right now widows update detected 46 new updates and is downloading the new updates right now. I'll post back the updates go smoothly!

    EDIT: Is it normal for the product keys to not match up between the sticker on my machine and the MGADiag report?

    Code:
    Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    
    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
    Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
    Windows Product ID: 00359-OEM-8992687-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {1C2742EA-3E37-46C3-96C9-02667F8310A4}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.120830-0333
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    
    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    
    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    
    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional 2007 - 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057
    
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    
    File Scan Data-->
    
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{1C2742EA-3E37-46C3-96C9-02667F8310A4}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-312763381-3812863765-1994821417</SID><SYSTEM><Manufacturer>Gateway</Manufacturer><Model>DX4840</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P01-A0        </Version><SMBIOSVersion major="2" minor="6"/><Date>20100319000000.000000+000</Date></BIOS><HWID>B7B13007018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0014-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional 2007</Name><Ver>12</Ver><Val>21E9B7B2C4F9F7C</Val><Hash>hbt3SmrWKbCDir57Epsq/JiFH1E=</Hash><Pid>81605-958-0609472-65948</Pid><PidType>1</PidType></Product><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  
    
    Spsys.log Content: 0x80070002
    
    Licensing Data-->
    Software licensing service version: 6.1.7601.17514
    
    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800006-02-1033-7600.0000-1022010
    Installation ID: 015711383873006572682955484222493912954094546075009440
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 7QJB7
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 3/17/2013 8:55:19 PM
    
    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: 0x00000000
    HealthStatus: 0x0001000000000000
    Event Time Stamp: 3:16:2013 12:11
    WAT Activex: Registered
    WAT Admin Service: Registered
    
    HWID Data-->
    HWID Hash Current: LgAAAAEAAQABAAEAAAACAAAAAgABAAEAln2+LiB1ioXWRnLxilLaNG7ANFhcXQ==
    
    OEM Activation 1.0 Data-->
    N/A
    
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            ACRSYS        APIC1827
      FACP            ACRSYS        FACP1827
      HPET            ACRSYS        OEMHPET 
      MCFG            ACRSYS        OEMMCFG 
      SLIC            ACRSYS        ACRPRDCT
      OEMB            ACRSYS        OEMB1827
      ASF!            LEGEND        I865PASF
      AWMI            ACRSYS        OEMB1827
      SSDT            DpgPmm        CpuPm
      My Computer


  10. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #10

    The report looks fine now - the rest should be plain sailing :)


    Computers that comepre-installed with Windows from large manufacturers usually come with twoProduct Keys.



    OEM SLP: This is the key that came in Windows(from the factory). It works by connecting to a BIOS flag (the SLIC table)found only on computers from thatManufacturer. It also checks for the existence of proper matching licenses inthe OS itself. Once it sees both, it self-activates every time the machine isrebooted.



    COA SLP: This is the key seen on the stickerlocated on the side, bottom or in the battery compartment of your machine. Thiskey is for use if the OEM SLP self-activation stops working for whateverreason.
      My Computer


 
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