Is the kb976932 update really that important?


  1. ericwoo
    Posts : 72
    Windows 7
       New #1

    Is the kb976932 update really that important?


    Hi everyone, I have been having problems installing the kb976932 update for weeks now. I feel like I tried everything. Im about ready to take a sledge hammer to this thing!

    My main question, is this really that important?

    I am mainly trying to install a printer to my computer which is unsuccessful and one of the troubleshooting suggestion by the printer manufacturer is to make sure the Windows updates are installed. Idk if this could be the problem or not.
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  3. TwoCables
    Posts : 1,476
       New #2

    This is Service Pack 1, so it very well could be the answer. I'm not saying that it is because I can't know.

    Here's an official Microsoft website for Service Pack 1:

    Learn how to install Windows 7 Service Pack 1 (SP1)

    Source: Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

    The official Microsoft website for Service Pack 1 has a link to download Service Pack 1 from the Microsoft Download Center:

    Download Windows 7 and Windows Server 2008 R2 Service Pack 1 (KB976932) from Official Microsoft Download Center

    You'll see a big list of files to download. Here's some text that explains what each one is for:

       Information
    7601.17514.101119-1850_Update_Sp_Wave1-GRMSP1.1_DVD.iso - This DVD image contains standalone update for all architectures.
    windows6.1-KB976932-X86.exe - This application installs Sp1 to a 32-bit machine running Windows 7.
    windows6.1-KB976932-X64.exe - This application installs Sp1 to a 64-bit machine running Windows 7 or Windows Server 2008 R2.
    windows6.1-KB976932-IA64.exe - This application installs Sp1 to an Itanium 64-bit Windows Server 2008 R2.
    Windows_Win7SP1.7601.17514.101119-1850.X86FRE.Symbols.msi - Standalone debugging symbols (free) for 32-bit machines.
    Windows_Win7SP1.7601.17514.101119-1850.X86CHK.Symbols.msi - Standalone debugging symbols (checked) for 32-bit machines.
    Windows_Win7SP1.7601.17514.101119-1850.AMD64FRE.Symbols.msi - Standalone debugging symbols (free) for 64-bit machines. This contains debugging symbols for both Windows 7 SP1 and Windows Server 2008 R2 SP1.
    Windows_Win7SP1.7601.17514.101119-1850.AMD64CHK.Symbols.msi - Standalone debugging symbols (checked) for 64-bit machines. This contains debugging symbols for both Windows 7 SP1 and Windows Server 2008 R2 SP1.
    Windows_Win7SP1.7601.17514.101119-1850.IA64FRE.Symbols.msi - Standalone debugging symbols (free) for Itanium 64-bit machines.
    Windows_Win7SP1.7601.17514.101119-1850.IA64CHK.Symbols.msi - Standalone debugging symbols (checked) for Itanium 64-bit machines.
    You will want either windows6.1-KB976932-X86.exe (32-bit) or windows6.1-KB976932-X64.exe (64-bit) depending on whether you have 32-bit Windows 7 or 64-bit. Be cautious because there's one named windows6.1-KB976932-IA64.exe. That is for Itanium 64-bit Windows Server 2008 R2.
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  4. TwoCables
    Posts : 1,476
       New #3

    I'm all done editing my post. I apologize for taking as long as I did to complete it.
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  6. ericwoo
    Posts : 72
    Windows 7
    Thread Starter
       New #4

    Thanks! I believe I tried to download it manually before with no luck. I will try it again though soon. Right now I am here: Windows Update Error Code 490 & 80070490

    Just really stuck, confused, and frustrated
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  7. TwoCables
    Posts : 1,476
       New #5

    So you've previously downloaded it separately and then double-clicked the installation file after downloading it?
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  8. ericwoo
    Posts : 72
    Windows 7
    Thread Starter
       New #6

    yes, but i will try it again. standby
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  10. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #7

    Eric
    RTM Windows 7 (i.e. the original release version without SP1) is effectively out of support already - which means that it only gets Security updates, not performance tweaks, etc. It's also possible that the AV companies will soon stop fully supporting it in the same way that this happened with Vista RTM and SP1 some time ago - with the result that strange things began to happen when an AV was upgraded or changed.

    The SP1 install is therefore VERY important- if for no other treason than those. It also has a few minor tweaks not found in the general updates. Getting it properly installed also ensures that your system is able to install later updates, since if SP1 fails, then the chances are that some of the updates themselves will be failing.

    An alternative method to get it installed may be a repair/upgrade installation using media with SP1 embedded.

    Tom and you appear to be very close to a resolution of your problems - I'd suggest plugging away at it a while longer yet. You won't believe the feeling of satisfaction you'll get when it finally works!
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