Windows Update Error code 8024800A

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  1. Posts : 1,686
    Windows 7 x64 Ultimate and numerous virtual machines
       #1

    Windows Update Error code 8024800A


    Windows update suddenly this month refused to run coming back with the red shield and ERROR CODE 8024800A.
    I tried a few things like SCF/Scannow but nothing worked except this:

    Click on Start button, navigate to Accessories and Command Prompt
    or Type: cmd

    Right click on cmd in start menu and select 'Run as Administrator'

    Type: net stop wuauserv

    Press Enter

    Type: ren c:\windows\SoftwareDistribution softwaredistribution.old

    Press Enter

    Type: net start wuauserv

    Press Enter

    Type: exit

    Press Enter


    Now download updates.You have deleted the history of the updates so it may be a while scanning.
      My Computer


  2. Posts : 1
    Windows 7 Home Premium 64bit.
       #2

    Thank you so much! I have been struggling with my PC for 48 hours but your thread seems to have solved this problem.
    I am really grateful! I am only surprised that the problem never showed up on my Asus Zenbook Ultrabook with exactly the same win7 64bit version, only on my custom built PC. At least, not so far
      My Computer


  3. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #3

    According to Windows Update error code list the error is....

    Data store errors

    0x8024800A WU_E_DS_UNKNOWNHANDLER The update was not processed because its update handler could not be recognized.

    So it does look like it was corruption in the SD folder that caused it.
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  4. Posts : 1,686
    Windows 7 x64 Ultimate and numerous virtual machines
    Thread Starter
       #4

    Noel, Here is the error log from the SD folder. Hope it is some use.
    Last edited by Indianatone; 19 Mar 2013 at 21:13.
      My Computer


  5. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #5

    The only thing that sticks out there is this...

    {B1631F0E-63E7-43A8-8012-08F975ED027A} 2013-03-19 15:33:36:154-0400 1 182 101 {1E56BC2A-9E63-41EA-8F55-68AA3564C7EF} 201 80242016 AutomaticUpdates Failure Content Install Installation Failure: Windows failed to install the following update with error 0x80242016: Cumulative Security Update for Internet Explorer 9 for Windows 7 (KB2809289).

    for obvious reasons, the report doesn't go back beyond yesterday :)
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  6. Posts : 12
    Windows 8.1 Update x64 Professional
       #6

    I'm having this problem on a W7 Home Premium x64 laptop.

    I followed the instructions in the first post, ran cmd as admin, stopped the service, but when I tried to rename the folder it said that access was denied, even though I didn't have Windows Update open.

    What could be preventing the renaming?
      My Computer


  7. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #7

    Open a Command Prompt window and run the following command

    ICACLS C:\Windows\SoftwareDistribution

    post the results.
      My Computer


  8. Posts : 12
    Windows 8.1 Update x64 Professional
       #8

    NoelDP said:
    Open a Command Prompt window and run the following command

    ICACLS C:\Windows\SoftwareDistribution

    post the results.
    C:\windows\softwaredistribution NT SERVICE\TrustedInstallerI)(F)
    NT SERVICE\TrustedInstallerI)(CI)(IO)(F)
    NT AUTHORITY\SYSTEMI)(F)
    NT AUTHORITY\SYSTEMI)(OI)(CI)(IO)(F)
    BUILTIN\AdministratorsI)(F)
    BUILTIN\AdministratorsI)(OI)(CI)(IO)(F)
    BUILTIN\UsersI)(RX)
    BUILTIN\UsersI)(OI)(CI)(IO)(GR,GE)
    CREATOR OWNERI)(OI)(CI)(IO)(F)

    Successfully processed 1 files; Failed processing 0 files
      My Computer


  9. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #9

    That looks normal enough - when you ran NET STOP WUAUSERV did you get the proper 'service stopped' response?
      My Computer


  10. Posts : 12
    Windows 8.1 Update x64 Professional
       #10

    Yes, it said stopped. I checked the processes when I saw the 'Access denied' message and didn't see it running. I'll give it another go in the morning straight after another reboot.
      My Computer


 
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