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Windows 7: MS Office 2007 Service Packs, error 57e (1406)

30 Mar 2013   #11
bbacle

Win7 Ultimate SP1 & WinXP SP3
 
 

Quote   Quote: Originally Posted by bbacle View Post
Quote   Quote: Originally Posted by Layback Bear View Post

OK...I have download the SURT file and run it.
I have run scannow.
I have got the log file zipped up.
I have attached the log file and a picture of the failed installation...no error codes were given.

Thanks for taking the time to solve this problem.
Any word yet on the outcome?


My System SpecsSystem Spec
.
30 Mar 2013   #12
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Sorry - it's been a busy few days!
The only significant error I can find in the recent logs is this

Code:
2013-03-07 11:07:32, Info                  SXS    Submitting install transaction
2013-03-07 11:07:32, Info                  CSI    000000c7 Performing 1 operations; 1 are not lock/unlock and follow:
  Install (5): flags: 0 tlc: [policy.8.0.Microsoft.VC80.MFC, Version = 8.0.50727.762, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope neutral, PublicKeyToken = {l:8 b:1fc8b3b9a1e18e3b}, Type = [l:24{12}]"win32-policy", TypeName neutral, PublicKey neutral]) ref: ( flgs: 00000000 guid: {27dec61e-b43c-4ac8-88db-e209a8242d90} name: [l:0]"" ncdata: [l:62{31}]"C:\Windows\system32\msiexec.exe") thumbprint: [l:128{64}]"d5ecf2ab9387e082648bbcccd6eceb9d67b096939150833d0ae3066b3a1a676e"
2013-03-07 11:07:32, Info                  CSI    000000c8 Component change list: 
2013-03-07 11:07:32, Info                  CSI    000000c9 Couldn't find the hash of component: policy.8.0.Microsoft.VC80.MFC, Version = 8.0.50727.762, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope neutral, PublicKeyToken = {l:8 b:1fc8b3b9a1e18e3b}, Type = [l:24{12}]"win32-policy", TypeName neutral, PublicKey neutral in the catalog [l:192{96}]"\SystemRoot\WinSxS\Catalogs\d5ecf2ab9387e082648bbcccd6eceb9d67b096939150833d0ae3066b3a1a676e.cat".
2013-03-07 11:07:32, Error                 CSI    000000ca@2013/3/7:16:07:32.201 (F) d:\win7sp1_gdr\base\wcp\componentstore\csd_winners.cpp(1302): Error 80092004 [Warning,Facility=FACILITY_NTSSPI,Code=8196 (0x2004)] originated in function CCSDirectTransaction::AddImplicationsToCatalogsAndVerifyComponentHashes expression: (null)
[gle=0x80004005]
2013-03-07 11:07:35, Error                 CSI    000000cb (F) 80092004 [Warning,Facility=FACILITY_NTSSPI,Code=8196 (0x2004)] #41874# from CCSDirectTransaction::PrepareForCommit(...)[gle=0x90092004]
2013-03-07 11:07:35, Error                 CSI    000000cc (F) 80092004 [Warning,Facility=FACILITY_NTSSPI,Code=8196 (0x2004)] #41873# from CCSDirectTransaction::ExamineTransaction(...)[gle=0x90092004]
2013-03-07 11:07:35, Error                 CSI    000000cd (F) 80092004 [Warning,Facility=FACILITY_NTSSPI,Code=8196 (0x2004)] #41872# from CCSDirectTransaction_IRtlTransaction::ExamineTransaction(...)[gle=0x90092004]
2013-03-07 11:07:35, Error                 CSI    000000ce (F) CRYPT_E_NOT_FOUND #41729# from Windows::COM::CPendingTransaction::IStorePendingTransaction_Analyze(...)[gle=0x80092004]
2013-03-07 11:07:35, Error                 SXS    Analyze Transaction failed with 0x80092004
2013-03-07 11:17:39, Info                  CBS    Reboot mark refs incremented to: 1
2013-03-07 11:17:39, Info                  CBS    Scavenge: Starts
2013-03-07 11:17:39, Info                  CSI    000000cf@2013/3/7:16:17:39.746 CSI Transaction @0x193bac0 initialized for deployment engine {d16d444c-56d8-11d5-882d-0080c847b195} with flags 00000002 and client id [10]"TI6.0_0:0/"
It appears to be an error in the registry regarding the Visual C++ 2005 install

It hasn't reappeared since that time, so doesn't seem to be associated with your Office problems.

I'm not familiar enough with Office updating to be able to get further into it - both your CBS and CheckSUR logs are otherwise clear.

I would suggest trying the Office Community forums for assistance....
Office - Microsoft Community
where people with immense knowledge of Office problems hang out
My System SpecsSystem Spec
30 Mar 2013   #13
bbacle

Win7 Ultimate SP1 & WinXP SP3
 
 

Quote   Quote: Originally Posted by NoelDP View Post
Sorry - it's been a busy few days!
The only significant error I can find in the recent logs is this

Code:
2013-03-07 11:07:32, Info                  SXS    Submitting install transaction
2013-03-07 11:07:32, Info                  CSI    000000c7 Performing 1 operations; 1 are not lock/unlock and follow:
  Install (5): flags: 0 tlc: [policy.8.0.Microsoft.VC80.MFC, Version = 8.0.50727.762, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope neutral, PublicKeyToken = {l:8 b:1fc8b3b9a1e18e3b}, Type = [l:24{12}]"win32-policy", TypeName neutral, PublicKey neutral]) ref: ( flgs: 00000000 guid: {27dec61e-b43c-4ac8-88db-e209a8242d90} name: [l:0]"" ncdata: [l:62{31}]"C:\Windows\system32\msiexec.exe") thumbprint: [l:128{64}]"d5ecf2ab9387e082648bbcccd6eceb9d67b096939150833d0ae3066b3a1a676e"
2013-03-07 11:07:32, Info                  CSI    000000c8 Component change list: 
2013-03-07 11:07:32, Info                  CSI    000000c9 Couldn't find the hash of component: policy.8.0.Microsoft.VC80.MFC, Version = 8.0.50727.762, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope neutral, PublicKeyToken = {l:8 b:1fc8b3b9a1e18e3b}, Type = [l:24{12}]"win32-policy", TypeName neutral, PublicKey neutral in the catalog [l:192{96}]"\SystemRoot\WinSxS\Catalogs\d5ecf2ab9387e082648bbcccd6eceb9d67b096939150833d0ae3066b3a1a676e.cat".
2013-03-07 11:07:32, Error                 CSI    000000ca@2013/3/7:16:07:32.201 (F) d:\win7sp1_gdr\base\wcp\componentstore\csd_winners.cpp(1302): Error 80092004 [Warning,Facility=FACILITY_NTSSPI,Code=8196 (0x2004)] originated in function CCSDirectTransaction::AddImplicationsToCatalogsAndVerifyComponentHashes expression: (null)
[gle=0x80004005]
2013-03-07 11:07:35, Error                 CSI    000000cb (F) 80092004 [Warning,Facility=FACILITY_NTSSPI,Code=8196 (0x2004)] #41874# from CCSDirectTransaction::PrepareForCommit(...)[gle=0x90092004]
2013-03-07 11:07:35, Error                 CSI    000000cc (F) 80092004 [Warning,Facility=FACILITY_NTSSPI,Code=8196 (0x2004)] #41873# from CCSDirectTransaction::ExamineTransaction(...)[gle=0x90092004]
2013-03-07 11:07:35, Error                 CSI    000000cd (F) 80092004 [Warning,Facility=FACILITY_NTSSPI,Code=8196 (0x2004)] #41872# from CCSDirectTransaction_IRtlTransaction::ExamineTransaction(...)[gle=0x90092004]
2013-03-07 11:07:35, Error                 CSI    000000ce (F) CRYPT_E_NOT_FOUND #41729# from Windows::COM::CPendingTransaction::IStorePendingTransaction_Analyze(...)[gle=0x80092004]
2013-03-07 11:07:35, Error                 SXS    Analyze Transaction failed with 0x80092004
2013-03-07 11:17:39, Info                  CBS    Reboot mark refs incremented to: 1
2013-03-07 11:17:39, Info                  CBS    Scavenge: Starts
2013-03-07 11:17:39, Info                  CSI    000000cf@2013/3/7:16:17:39.746 CSI Transaction @0x193bac0 initialized for deployment engine {d16d444c-56d8-11d5-882d-0080c847b195} with flags 00000002 and client id [10]"TI6.0_0:0/"
It appears to be an error in the registry regarding the Visual C++ 2005 install

It hasn't reappeared since that time, so doesn't seem to be associated with your Office problems.

I'm not familiar enough with Office updating to be able to get further into it - both your CBS and CheckSUR logs are otherwise clear.

I would suggest trying the Office Community forums for assistance....
Office - Microsoft Community
where people with immense knowledge of Office problems hang out

Thanks for trying...I was wondering if it had something to do with some other installation.
Maybe the Visual C++ 2005 could be the problem.
I know that on my WinXP SP3 Pro, I had no problem at all, and I am running a dual boot machine, so the specs for the machine would be exactly the same for both OS's.
My System SpecsSystem Spec
.

30 Mar 2013   #14
bbacle

Win7 Ultimate SP1 & WinXP SP3
 
 

Quote   Quote: Originally Posted by bbacle View Post
Quote   Quote: Originally Posted by NoelDP View Post
Sorry - it's been a busy few days!
The only significant error I can find in the recent logs is this

Code:
2013-03-07 11:07:32, Info                  SXS    Submitting install transaction
2013-03-07 11:07:32, Info                  CSI    000000c7 Performing 1 operations; 1 are not lock/unlock and follow:
  Install (5): flags: 0 tlc: [policy.8.0.Microsoft.VC80.MFC, Version = 8.0.50727.762, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope neutral, PublicKeyToken = {l:8 b:1fc8b3b9a1e18e3b}, Type = [l:24{12}]"win32-policy", TypeName neutral, PublicKey neutral]) ref: ( flgs: 00000000 guid: {27dec61e-b43c-4ac8-88db-e209a8242d90} name: [l:0]"" ncdata: [l:62{31}]"C:\Windows\system32\msiexec.exe") thumbprint: [l:128{64}]"d5ecf2ab9387e082648bbcccd6eceb9d67b096939150833d0ae3066b3a1a676e"
2013-03-07 11:07:32, Info                  CSI    000000c8 Component change list: 
2013-03-07 11:07:32, Info                  CSI    000000c9 Couldn't find the hash of component: policy.8.0.Microsoft.VC80.MFC, Version = 8.0.50727.762, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope neutral, PublicKeyToken = {l:8 b:1fc8b3b9a1e18e3b}, Type = [l:24{12}]"win32-policy", TypeName neutral, PublicKey neutral in the catalog [l:192{96}]"\SystemRoot\WinSxS\Catalogs\d5ecf2ab9387e082648bbcccd6eceb9d67b096939150833d0ae3066b3a1a676e.cat".
2013-03-07 11:07:32, Error                 CSI    000000ca@2013/3/7:16:07:32.201 (F) d:\win7sp1_gdr\base\wcp\componentstore\csd_winners.cpp(1302): Error 80092004 [Warning,Facility=FACILITY_NTSSPI,Code=8196 (0x2004)] originated in function CCSDirectTransaction::AddImplicationsToCatalogsAndVerifyComponentHashes expression: (null)
[gle=0x80004005]
2013-03-07 11:07:35, Error                 CSI    000000cb (F) 80092004 [Warning,Facility=FACILITY_NTSSPI,Code=8196 (0x2004)] #41874# from CCSDirectTransaction::PrepareForCommit(...)[gle=0x90092004]
2013-03-07 11:07:35, Error                 CSI    000000cc (F) 80092004 [Warning,Facility=FACILITY_NTSSPI,Code=8196 (0x2004)] #41873# from CCSDirectTransaction::ExamineTransaction(...)[gle=0x90092004]
2013-03-07 11:07:35, Error                 CSI    000000cd (F) 80092004 [Warning,Facility=FACILITY_NTSSPI,Code=8196 (0x2004)] #41872# from CCSDirectTransaction_IRtlTransaction::ExamineTransaction(...)[gle=0x90092004]
2013-03-07 11:07:35, Error                 CSI    000000ce (F) CRYPT_E_NOT_FOUND #41729# from Windows::COM::CPendingTransaction::IStorePendingTransaction_Analyze(...)[gle=0x80092004]
2013-03-07 11:07:35, Error                 SXS    Analyze Transaction failed with 0x80092004
2013-03-07 11:17:39, Info                  CBS    Reboot mark refs incremented to: 1
2013-03-07 11:17:39, Info                  CBS    Scavenge: Starts
2013-03-07 11:17:39, Info                  CSI    000000cf@2013/3/7:16:17:39.746 CSI Transaction @0x193bac0 initialized for deployment engine {d16d444c-56d8-11d5-882d-0080c847b195} with flags 00000002 and client id [10]"TI6.0_0:0/"
It appears to be an error in the registry regarding the Visual C++ 2005 install

It hasn't reappeared since that time, so doesn't seem to be associated with your Office problems.

I'm not familiar enough with Office updating to be able to get further into it - both your CBS and CheckSUR logs are otherwise clear.

I would suggest trying the Office Community forums for assistance....
Office - Microsoft Community
where people with immense knowledge of Office problems hang out

Thanks for trying...I was wondering if it had something to do with some other installation.
Maybe the Visual C++ 2005 could be the problem.
I know that on my WinXP SP3 Pro, I had no problem at all, and I am running a dual boot machine, so the specs for the machine would be exactly the same for both OS's.

Thanks again for trying. I went to the link you gave me to try their solutions - no joy.
Seems like a lot of people (and I mean a lot) are having the same issues and still Microsoft does NOT have a viable solution.
Did you know this has been happening since Office 2000???
And Microsoft still has not fixed the problem.
I'm beginning to think it is NOT going to be fixed either.
My System SpecsSystem Spec
31 Mar 2013   #15
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I've had installs of every Office version from OXP to Office 2013 on Win7 with no problems at all, so it has to be a peculiarity of the affected machines - and possibly not the same cause for all of them!
If I install it on a new machine, it typically goes in as soon as I have the AV up and running (which happens after I've updated) - so I may just be getting it in before the system is modified sufficiently to breakthe installer.
Have you EVER run the AVG registry 'cleaner', or any other such trash? DON'T!! If you have, try undoing anything it's done, (and uninstalling it) and then running the Office install again.
My System SpecsSystem Spec
31 Mar 2013   #16
bbacle

Win7 Ultimate SP1 & WinXP SP3
 
 

Quote   Quote: Originally Posted by NoelDP View Post
I've had installs of every Office version from OXP to Office 2013 on Win7 with no problems at all, so it has to be a peculiarity of the affected machines - and possibly not the same cause for all of them!
If I install it on a new machine, it typically goes in as soon as I have the AV up and running (which happens after I've updated) - so I may just be getting it in before the system is modified sufficiently to breakthe installer.
Have you EVER run the AVG registry 'cleaner', or any other such trash? DON'T!! If you have, try undoing anything it's done, (and uninstalling it) and then running the Office install again.

No...I have NEVER run the AVG registry cleaner, but I have run the Advanced System Care registry cleaner numerous times. Maybe it has caused some problems...I couldn't undo it as I have run it so many times since I have had the machine.
Maybe I need to reinstall Win7 fresh and start over...that would take a long time since I have so many programs installed, but it might just work.
My System SpecsSystem Spec
31 Mar 2013   #17
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

ASC is known to cause multiple problems - I suggest that you try resetting everything it's 'optimised' back to default, and then uninstall it.
A repair install is a much quicker option.



Download the SP1 Refresh for your language and edition from the links on these pages...

Heidoc - Microsoft DR Download links

The links are for downloads from the Digital River servers run for MS, so are about as safe as you can get

Once you have it downloaded, you then need to burn the DVD from it - use either the Windows Disk Image Burner, or (better still) your favourite burning application at the slowest speed possible.

Note that you do NOT 'drag and drop' the file to the disk, you must use the 'burn an image' option from your app - or you'll end up with a useless coaster

Once you have the disk burnt, check that it boots the (or any other) system OK - but do NOT start the repair from there - you must start the repair from within a normal Windows boot.

Follow the instructions in this tutorial - http://www.sevenforums.com/tutorials/3413-repair-install.html
- and they should help you get through it (it's not as difficult as it looks!)

Always ask questions first if you're unsure

Good luck with it!
My System SpecsSystem Spec
03 Apr 2013   #18
bbacle

Win7 Ultimate SP1 & WinXP SP3
 
 

Quote   Quote: Originally Posted by NoelDP View Post
ASC is known to cause multiple problems - I suggest that you try resetting everything it's 'optimised' back to default, and then uninstall it.
A repair install is a much quicker option.



Download the SP1 Refresh for your language and edition from the links on these pages...

Heidoc - Microsoft DR Download links

The links are for downloads from the Digital River servers run for MS, so are about as safe as you can get

Once you have it downloaded, you then need to burn the DVD from it - use either the Windows Disk Image Burner, or (better still) your favourite burning application at the slowest speed possible.

Note that you do NOT 'drag and drop' the file to the disk, you must use the 'burn an image' option from your app - or you'll end up with a useless coaster

Once you have the disk burnt, check that it boots the (or any other) system OK - but do NOT start the repair from there - you must start the repair from within a normal Windows boot.

Follow the instructions in this tutorial - http://www.sevenforums.com/tutorials/3413-repair-install.html
- and they should help you get through it (it's not as difficult as it looks!)

Always ask questions first if you're unsure

Good luck with it!

WOW!!! After reading about this, it seems a bit extreme.
A lot of things will no longer work and you have to update your drivers.
I would be very hesitant using this technique, as it sounds like it could wreck some programs and other things on my computer.
I think I will just stay with Office 2007 the way it is until such time as I want to reinstall Windows 7 fresh and then I will install Office fresh on it.
I may even think about upgrading to Office 2010 or Office 2013 and maybe they will work correctly.

Thanks for the info though, and I do appreciate your taking the time to help me.
My System SpecsSystem Spec
04 Apr 2013   #19
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

A repair install actually breaks very little - much less than in previous incarnations. It does force you to do some housekeeping, though - which you should be doing anyhow.
My System SpecsSystem Spec
04 Apr 2013   #20
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 
registry changes

Trouble is TOO MANY people run the registry cleaner option without reading instructions.
Bbacle there is a rescue function built-in for this purpose, try that.

Roy
My System SpecsSystem Spec
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 MS Office 2007 Service Packs, error 57e (1406)




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