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Windows 7: MS Office 2007 Service Packs, error 57e (1406)

21 Mar 2013   #1
bbacle

Win7 Ultimate SP1 & WinXP SP3
 
 
MS Office 2007 Service Packs, error 57e (1406)

I have installed MS Office 2007 on my Win7 Ultimate 64-bit machine. Upon installation, it gives me 1406 errors saying that it cannot write to certain registry items. I click "Ignore" and it goes on and installs anyway and seems to work OK. When I attempt to update it to any SP (1, 2 or 3), it eventually tells me that the update installation has failed.
I have a dual boot computer with WinXP Pro on another hard drive, and I have been able to install MS Office 2007 and update it to SP3 with no difficulties at all.

I have tried every solution that Microsoft and others have offered, but so far nothing has worked:
1- I have clean booted the computer.
2- I have turned off all antivirus and all antispyware programs.
3- I have uninstalled MS Office 2007 numerous times using different methods each time and reinstalled MS Office 2007.
4- I have installed it using elevated privileges.

Does anyone have a solution for this problem?
All the other updates for MS Office 2007 install fine.
It's just the Service Packs that do NOT install.


My System SpecsSystem Spec
22 Mar 2013   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

When uninstalling, did you run the cleanup tool?
How to uninstall or remove Microsoft Office 2007 suites

This sounds like a registry permissions issue, but please run through the Windows Update Posting Instructions and post the results.
It may either fix the problem, or give us a few pointers
My System SpecsSystem Spec
22 Mar 2013   #3
bbacle

Win7 Ultimate SP1 & WinXP SP3
 
 

Quote   Quote: Originally Posted by NoelDP View Post
When uninstalling, did you run the cleanup tool?
How to uninstall or remove Microsoft Office 2007 suites

This sounds like a registry permissions issue, but please run through the Windows Update Posting Instructions and post the results.
It may either fix the problem, or give us a few pointers
I uninstalled using the appwiz.cpl method described on the link for uninstalling Office 2007.
I did NOT see a cleanup tool...is there one?

I know it sounds like a registry permissions issue, so I gave the registry full control, and I still had the problem.
My System SpecsSystem Spec
22 Mar 2013   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Methods 2, 3 and 4 in the article I linked to describe the various tools (including the one of last resort - a manual cleanup!)
My System SpecsSystem Spec
22 Mar 2013   #5
bbacle

Win7 Ultimate SP1 & WinXP SP3
 
 

Quote   Quote: Originally Posted by NoelDP View Post
Methods 2, 3 and 4 in the article I linked to describe the various tools (including the one of last resort - a manual cleanup!)
OK...I used the 4th method (manual cleanup), and I did everything step by step.
It still will NOT install any Service Packs, and I have them all downloaded to my computer.

I don't know what else to do.
It is still giving me registry errors upon installation, but I just click "Ignore" and it installs anyway and works.
I just can't get the Service Packs installed.

All of the other Office 2007 updates update fine with no problems.
My System SpecsSystem Spec
26 Mar 2013   #6
bbacle

Win7 Ultimate SP1 & WinXP SP3
 
 

Quote   Quote: Originally Posted by NoelDP View Post
When uninstalling, did you run the cleanup tool?
How to uninstall or remove Microsoft Office 2007 suites

This sounds like a registry permissions issue, but please run through the Windows Update Posting Instructions and post the results.
It may either fix the problem, or give us a few pointers

I have run through all the possible solutions and cannot find anything that will fix this problem for me.
I canNOT install the SPs of Office 2007 - they all give me the 57e or 1406 error code.
I have given my registry full control permissions, but that has not solved the problem with either the installation nor the SP updates.

As I have said I have a dual boot machine with WinXP Pro on another hard drive, and I have been able to install Office 2007 and the SP3 update on it fine without any problems.
It is with Windows 7 that I cannot install SP1, or SP2, or SP3 on Office 2007.

Please help.
My System SpecsSystem Spec
26 Mar 2013   #7
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

I can do nothing until you follow instructions.
My System SpecsSystem Spec
26 Mar 2013   #8
bbacle

Win7 Ultimate SP1 & WinXP SP3
 
 

Quote   Quote: Originally Posted by NoelDP View Post
I can do nothing until you follow instructions.

Please tell me what I am to do.
I looked at the page in your link, but it had to do with submitting a log file for updating Windows, not for Office 2007.
I never saw any instructions for what I am to do with Office 2007.
Maybe I am dumb or something, but can you direct me?

I have run through the registry permissions link, but as I have mentioned, I had already done that, and it did not help at all.
My System SpecsSystem Spec
26 Mar 2013   #9
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

My System SpecsSystem Spec
26 Mar 2013   #10
bbacle

Win7 Ultimate SP1 & WinXP SP3
 
 

Quote   Quote: Originally Posted by Layback Bear View Post

OK...I have download the SURT file and run it.
I have run scannow.
I have got the log file zipped up.
I have attached the log file and a picture of the failed installation...no error codes were given.


Attached Images
 
Attached Files
File Type: zip CBS.zip (4.86 MB, 4 views)
My System SpecsSystem Spec
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 MS Office 2007 Service Packs, error 57e (1406)




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