Unable to install SP1

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  1. Posts : 31
    Win 7
    Thread Starter
       #11

    I believe this is the other report you wanted.




    Code:
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    
    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82
    Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=
    Windows Product ID: 00359-OEM-8992687-00095
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {DC7D5FE3-BD59-4B37-B5F9-687A6389C9DE}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.130104-1435
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    
    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional Edition 2003 - 100 Genuine
    Microsoft Office FrontPage 2003 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_77F760FE-153-80070002_7E90FEE8-175-80070002_B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005
    
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    
    File Scan Data-->
    
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{DC7D5FE3-BD59-4B37-B5F9-687A6389C9DE}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RMV82</PKey><PID>00359-OEM-8992687-00095</PID><PIDType>2</PIDType><SID>S-1-5-21-2797263906-3868735475-3496056987</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Studio XPS 8000</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A01</Version><SMBIOSVersion major="2" minor="5"/><Date>20090811000000.000000+000</Date></BIOS><HWID>888B3607018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>FX09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>38EF2A0DBE48502</Val><Hash>dp88hS8gfhgkhkMO6YwnQrOIr3o=</Hash><Pid>73931-641-2280835-57978</Pid><PidType>14</PidType></Product><Product GUID="{90170409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office FrontPage 2003</Name><Ver>11</Ver><Val>983F231E10F4D04</Val><Hash>oBlxA1NUDls17arnMEc7vYhOHE0=</Hash><Pid>72079-642-7878955-55960</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="100"/><App Id="16" Version="11" Result="100"/><App Id="17" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="19" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/><App Id="44" Version="11" Result="100"/></Applications></Office></Software></GenuineResults>  
    
    Spsys.log Content: 0x80070002
    
    Licensing Data-->
    Software licensing service version: 6.1.7600.16385
    
    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800095-02-1033-7600.0000-2962009
    Installation ID: 009013117736136182744053787655437474627656006710913070
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: RMV82
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 3/22/2013 6:17:02 PM
    
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 2:18:2013 20:22
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    
    HWID Data-->
    HWID Hash Current: MgAAAAEABAABAAEAAAABAAAAAgABAAEAln2u9iLo9teUVoCWQsZyKxJ4PjfsX5ZwdlY=
    
    OEM Activation 1.0 Data-->
    N/A
    
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            DELL          FX09    
      FACP            DELL          FX09    
      HPET            DELL          OEMHPET 
      MCFG            DELL          OEMMCFG 
      SLIC            DELL          FX09   
      OSFR            DELL          FX09    
      OEMB            DELL          FX09    
      GSCI            DELL          GMCHSCI 
      SSDT            DpgPmm        CpuPm
    Last edited by zone 5; 23 Mar 2013 at 00:10.
      My Computer


  2. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #12

    Sorry about that - the MGADiag report request is a holdover from the boilerplate that I usually user for Genuine Windows problems - I try to remember to delete it when posting for other problems :) (It does occasionally come in handy for other uses as well)

    Great - the fixes worked exactly as they should have done. and your Windows now is back to what passes for normal at least as far as SFC is concerned.

    Please try SP1 again now - preferably from the downloaded Standalone installer.
      My Computer


  3. Posts : 31
    Win 7
    Thread Starter
       #13

    tried to do the install of SP1 from the DVD, last night and it got ~50% through and sat there for 2+ hours. It never error ed, just sat. I had to use task manager to make it stop as it would not do anything from the cancel button. Then tried to do the install from Win update, and it did as it has been, which is to get about 2/3 through the install before erroring and giving me the generic error code listed in Post #1
      My Computer


  4. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #14

    Please post an MGADiag report - it may give us some clues....



    https://www.sevenforums.com/windows-updates-activation/234159-windows-genuine-activation-issue-posting-instructions.html

    Ignore errors produced when clicking on the Copy button - they simply mean that the tool could not create the backup files for some reason. The data is still copied to the clipboard for pasting to your response.

      My Computer


  5. Posts : 31
    Win 7
    Thread Starter
       #15

    NoelDP said:
    Please post an MGADiag report - it may give us some clues....



    https://www.sevenforums.com/windows-updates-activation/234159-windows-genuine-activation-issue-posting-instructions.html

    Ignore errors produced when clicking on the Copy button - they simply mean that the tool could not create the backup files for some reason. The data is still copied to the clipboard for pasting to your response.

    Here you go

    Code:
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    
    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82
    Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=
    Windows Product ID: 00359-OEM-8992687-00095
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {DC7D5FE3-BD59-4B37-B5F9-687A6389C9DE}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.130104-1435
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    
    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional Edition 2003 - 100 Genuine
    Microsoft Office FrontPage 2003 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_77F760FE-153-80070002_7E90FEE8-175-80070002_B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    
    File Scan Data-->
    
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{DC7D5FE3-BD59-4B37-B5F9-687A6389C9DE}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RMV82</PKey><PID>00359-OEM-8992687-00095</PID><PIDType>2</PIDType><SID>S-1-5-21-2797263906-3868735475-3496056987</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Studio XPS 8000</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A01</Version><SMBIOSVersion major="2" minor="5"/><Date>20090811000000.000000+000</Date></BIOS><HWID>888B3607018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>FX09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>38EF2A0DBE48502</Val><Hash>dp88hS8gfhgkhkMO6YwnQrOIr3o=</Hash><Pid>73931-641-2280835-57978</Pid><PidType>14</PidType></Product><Product GUID="{90170409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office FrontPage 2003</Name><Ver>11</Ver><Val>983F231E10F4D04</Val><Hash>oBlxA1NUDls17arnMEc7vYhOHE0=</Hash><Pid>72079-642-7878955-55960</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="100"/><App Id="16" Version="11" Result="100"/><App Id="17" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="19" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/><App Id="44" Version="11" Result="100"/></Applications></Office></Software></GenuineResults>  
    
    Spsys.log Content: 0x80070002
    
    Licensing Data-->
    Software licensing service version: 6.1.7600.16385
    
    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800095-02-1033-7600.0000-2962009
    Installation ID: 009013117736136182744053787655437474627656006710913070
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: RMV82
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 3/23/2013 5:23:53 PM
    
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 2:18:2013 20:22
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    
    
    HWID Data-->
    HWID Hash Current: MgAAAAEABAABAAEAAAABAAAAAgABAAEAln2u9iLo9teUVoCWQsZyKxJ4PjfsX5ZwdlY=
    
    OEM Activation 1.0 Data-->
    N/A
    
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            DELL          FX09    
      FACP            DELL          FX09    
      HPET            DELL          OEMHPET 
      MCFG            DELL          OEMMCFG 
      SLIC            DELL          FX09   
      OSFR            DELL          FX09    
      OEMB            DELL          FX09    
      GSCI            DELL          GMCHSCI 
      SSDT            DpgPmm        CpuPm
      My Computer


  6. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #16

    Dunno why I asked for it again - must have gotten cross-threaded! :)

    The simplest solution is probably going to be a repair install - but first please tell us where you got the ISO/disk for SP1 from?
      My Computer


  7. Posts : 31
    Win 7
    Thread Starter
       #17

    NoelDP said:
    Dunno why I asked for it again - must have gotten cross-threaded! :)

    The simplest solution is probably going to be a repair install - but first please tell us where you got the ISO/disk for SP1 from?
    SP1 ISO came from the MS site here
    Download Windows 7 and Windows Server 2008 R2 Service Pack 1 (KB976932) from Official Microsoft Download Center
      My Computer


  8. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #18

    Ah - that should be OK then :)
    They are however not ISO files but executables (apart from the 1.9GB multi-purpose one)- you'll need to copy the file to the hard drive and run it from there.

    with the 1.9GB one there is a little extra front-end code to allow use from DVD.
      My Computer


  9. Posts : 2,663
    Windows 8.1 Pro x64
       #19

    zone 5 said:
    NoelDP said:
    I'll post a fix protocol for these later - but please post the data that Yard Dog requested, as there may be more corruption.
    I don't know if it matters, but I saw those errors in the log file too, and even though I have no idea what they mean, I do know, that I do NOT have an AMD processor, I have an intel I7
    NoelDP said:
    for MS's purposes there are only three types of processor

    x86/INTEL - 32-bit Intel or AMD type processors
    AMD64 - 64-bit Intel or AMD processors
    I64 - Itanium processors.

    Yours is an X64 processor from Intel - therefore falls into the AMD64 camp

    Please post the CheckSUR report.
    Sorry to interrupt guys but I just wanted to share a little information with you quickly. A few months ago I had a user ask me to confirm whether it was the right update because he had a x64 Intel processor and the files clearly said amd64 so I looked into it.

    AMD was the first company to bring a 64 bit processor to the market, the Opteron chip:

    Opteron - Wikipedia, the free encyclopedia

    Windows had to adjust slightly to allow the execution of 64 bit code from within the Windows environment to fully utilise the 64 bit processing power and 64 bit OSs were introduced. As AMD made the chip, these new files/folders were named with amd64... to distinguish them from their 32 bit counterparts, beginning x86.... Since this date, Intel has also brought various 64 bit chips to the market but as the amd64 files were coded into Windows from the beginning it would be very time consuming, and frankly the opportunity cost is way too high, for Microsoft to change these to x64... so the files stayed :) Why they didn't name them x64... in the first place, like they did with 32 bit files, is beyond me!
      My Computer


  10. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #20

    They had to differentiate from the Itanium chips which were under development at the time as Intel's AMD-buster chips (and have only really ever been used in Servers, since day one).
    In various places in the OS, the variants are referred to in different ways as well - e.g. x86 can be called INTEL
      My Computer


 
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