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Windows 7: Update failed IE 10 Win 7 Ultimate 64

27 Mar 2013   #11
shermes641

Windows 7 Ultimate x64
 
 

Thanks -- Attached again.


My System SpecsSystem Spec
.
27 Mar 2013   #12
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

From the 'with' log....
Code:
Line 2: 2013-03-26 10:44:02, Error                 CBS    SPI: (SPIRegQueryDWORDValue:413)Failed to query registry value: ComponentsRemoved er=0x2
 Line 817: 2013-03-26 10:44:03, Error                 CBS    SPI: (SPCVerifyTrust:1664)Failed to CryptCATAdminCalcHashFromFileHandle GLE=0x57
 Line 825: 2013-03-26 10:44:03, Error                 CBS    SPI: (SPIRegQueryDWORDValue:413)Failed to query registry value: UploadDisableFlag er=0x2
 Line 827: 2013-03-26 10:44:15, Error                 CBS    SPI: (SPIRegQueryDWORDValue:400)Failed to open the registry root: n/a, key: SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\ServicePack\SP1. er=0x2
 Line 828: 2013-03-26 10:44:15, Error                 CBS    SPI: (SPIRegQueryDWORDValue:400)Failed to open the registry root: n/a, key: SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\ServicePack\SP1. er=0x2
 Line 829: 2013-03-26 10:44:15, Error                 CBS    SPI: (SPIRegQueryDWORDValue:400)Failed to open the registry root: n/a, key: SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\ServicePack\SP1. er=0x2
 Line 830: 2013-03-26 10:44:15, Error                 CBS    SPI: (SPIRegQueryDWORDValue:400)Failed to open the registry root: n/a, key: SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\ServicePack\SP1. er=0x2
 Line 835: 2013-03-26 10:44:22, Error                 CBS    SPI: (CSPICbsClient::OpenPackage:227)Failed to open package with identity Microsoft-Windows-Foundation-Package~31bf3856ad364e35~amd64~~6.1.7600.16385 hr=0x800f0805
 Line 838: 2013-03-26 10:44:22, Error                 CBS    SPI: (CSPICbsClient::OpenPackage:227)Failed to open package with identity Microsoft-Windows-ServerCore-Package~31bf3856ad364e35~amd64~~6.1.7600.16385 hr=0x800f0805
 Line 842: 2013-03-26 10:44:22, Error                 CBS    SPI: (CSPCInstallTask::ApplicabilityScan:738)SP1 build 17514 pending install currently hr=0x80070bc9
 Line 843: 2013-03-26 10:44:22, Error                 CBS    SPI: (CSPCInstallTask::ApplicabilityScan:704)Failed to do an applicability scan of linked SP for package Windows6.1-KB976902-x64.cab hr=0x80070bc9
 Line 844: 2013-03-26 10:44:22, Error                 CBS    SPI: (CSPInstall::CompatibilityApplicabilityScan:1303)Failed in applicability check of task hr=0x80070bc9
 Line 846: 2013-03-26 10:44:22, Error                 CBS    SPI: (PerformSPInstallation:833)Failed to install SP using UI hr=0x80070bc9
 Line 847: 2013-03-26 10:44:22, Error                 CBS    SPI: (wmain:1105)Failed to perform SP installation hr=0x80070bc9
 Line 850: 2013-03-26 10:44:28, Error                 CBS    SPI: (SPIRegQueryStringValue:700)Failed to query registry value: MiscString2 er=0x2
 Line 851: 2013-03-26 10:44:28, Error                 CBS    SPI: (CSystem::GetMachineName:395)Failed to query machine name from RAC hr=0x80070002
It looks to me as if it doesn't believe that SP1 is installed - but reading that type of log is not my forte

Please upload the C:\Windows\Windowsupdate.log file, and I'll see if I recognise anything in there.
My System SpecsSystem Spec
28 Mar 2013   #13
shermes641

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by NoelDP View Post
From the 'with' log....
Code:
Line 2: 2013-03-26 10:44:02, Error                 CBS    SPI: (SPIRegQueryDWORDValue:413)Failed to query registry value: ComponentsRemoved er=0x2
 Line 817: 2013-03-26 10:44:03, Error                 CBS    SPI: (SPCVerifyTrust:1664)Failed to CryptCATAdminCalcHashFromFileHandle GLE=0x57
 Line 825: 2013-03-26 10:44:03, Error                 CBS    SPI: (SPIRegQueryDWORDValue:413)Failed to query registry value: UploadDisableFlag er=0x2
 Line 827: 2013-03-26 10:44:15, Error                 CBS    SPI: (SPIRegQueryDWORDValue:400)Failed to open the registry root: n/a, key: SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\ServicePack\SP1. er=0x2
 Line 828: 2013-03-26 10:44:15, Error                 CBS    SPI: (SPIRegQueryDWORDValue:400)Failed to open the registry root: n/a, key: SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\ServicePack\SP1. er=0x2
 Line 829: 2013-03-26 10:44:15, Error                 CBS    SPI: (SPIRegQueryDWORDValue:400)Failed to open the registry root: n/a, key: SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\ServicePack\SP1. er=0x2
 Line 830: 2013-03-26 10:44:15, Error                 CBS    SPI: (SPIRegQueryDWORDValue:400)Failed to open the registry root: n/a, key: SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\ServicePack\SP1. er=0x2
 Line 835: 2013-03-26 10:44:22, Error                 CBS    SPI: (CSPICbsClient::OpenPackage:227)Failed to open package with identity Microsoft-Windows-Foundation-Package~31bf3856ad364e35~amd64~~6.1.7600.16385 hr=0x800f0805
 Line 838: 2013-03-26 10:44:22, Error                 CBS    SPI: (CSPICbsClient::OpenPackage:227)Failed to open package with identity Microsoft-Windows-ServerCore-Package~31bf3856ad364e35~amd64~~6.1.7600.16385 hr=0x800f0805
 Line 842: 2013-03-26 10:44:22, Error                 CBS    SPI: (CSPCInstallTask::ApplicabilityScan:738)SP1 build 17514 pending install currently hr=0x80070bc9
 Line 843: 2013-03-26 10:44:22, Error                 CBS    SPI: (CSPCInstallTask::ApplicabilityScan:704)Failed to do an applicability scan of linked SP for package Windows6.1-KB976902-x64.cab hr=0x80070bc9
 Line 844: 2013-03-26 10:44:22, Error                 CBS    SPI: (CSPInstall::CompatibilityApplicabilityScan:1303)Failed in applicability check of task hr=0x80070bc9
 Line 846: 2013-03-26 10:44:22, Error                 CBS    SPI: (PerformSPInstallation:833)Failed to install SP using UI hr=0x80070bc9
 Line 847: 2013-03-26 10:44:22, Error                 CBS    SPI: (wmain:1105)Failed to perform SP installation hr=0x80070bc9
 Line 850: 2013-03-26 10:44:28, Error                 CBS    SPI: (SPIRegQueryStringValue:700)Failed to query registry value: MiscString2 er=0x2
 Line 851: 2013-03-26 10:44:28, Error                 CBS    SPI: (CSystem::GetMachineName:395)Failed to query machine name from RAC hr=0x80070002
It looks to me as if it doesn't believe that SP1 is installed - but reading that type of log is not my forte

Please upload the C:\Windows\Windowsupdate.log file, and I'll see if I recognise anything in there.
SP1 has never been successfully installed. I'm not sure if this is how win checks for it and then proceeds with the SP1 install. But it does seem win can not figure out if SP1 is needed or not.

I tried to uninstall SP1 with this command :
Code:
"dism /online /remove-package /packagename:Package_for_KB976932~31bf3856ad364e35~amd64~~6.1.1.17514"
And I get error 0x800f0825 , ms technet says:
"You are trying to uninstall a package that was installed on the computer and is now permanent. Therefore, this package cannot be uninstalled.
If you must uninstall this package, then use System Restore to restore the state of the computer back to before the package was installed."

So dism thinks SP1 is installed. This looks bad.
My System SpecsSystem Spec
.

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 Update failed IE 10 Win 7 Ultimate 64




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