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Windows 7: Cannot install IE10 from Windows Update, Error 9C57

24 Mar 2013   #11

Win 7 64 SP1
 
 

Hi Noel,

Okay, I waited 10 minutes, then ran the REG UNLOAD HKLM\COMPONENTS command.

Here's what I got:

C:\Windows\system32>REG UNLOAD HKLM\COMPONENTS
ERROR: The parameter is incorrect.

Then I rebooted and ran CheckSUR. Here's the log:

Attachment 260918

I also got a Windows Update notification of a couple of available updates...one of which seems fairly old. I've attached a screenshot. Not sure if it's relevant, but providing for completeness.

Name:  Capture.JPG
Views: 12
Size:  21.7 KB



My System SpecsSystem Spec
.

24 Mar 2013   #12

Win 7 64 SP1
 
 

One additional tidbit that may be of interest: the "Turn Window Features On and Off" box is now completely empty.

Name:  Capture.JPG
Views: 6
Size:  30.1 KB


My System SpecsSystem Spec
24 Mar 2013   #13

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Well, that seems to be an improvement, at least!


[edit] The WU offerings, that is! [/edit]
Having said that, there's no change in the CheckSUR, so we need to run some more tests.

Let's check that the registry changes survived the reboot...

Please open an Elevated Command Prompt, and run the following commands - post the results.

REG LOAD HKLM\COMPONENTS C:\Windows\System32\config\COMPONENTS
REG QUERY HKLM\COMPONENTS
REG UNLOAD HKLM\COMPONENTS

also please run a new SFC /SCANNOW, and post the new CBS.log file
My System SpecsSystem Spec
.


24 Mar 2013   #14

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

...Have you ben using any form of Registry Cleaner on this machine??


Please download the Farbar Service Scanner from

http://www.bleepingcomputer.com/download/farbar-service-scanner/

Run it, and tick all the options, then click on the Scan button - copy and paste the report to your response.
My System SpecsSystem Spec
24 Mar 2013   #15

Win 7 64 SP1
 
 

No, I haven't used any kind of registry cleaner, at least not intentionally I'm posting the results you asked for previously, then will download the Farbar Service and report back.

Here's the results of the Registry Commands and the sfc /scannow

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Windows\system32>REG LOAD HKLM\COMPONENTS C:\Windows\System32\config\COMPONENTS
The operation completed successfully.
C:\Windows\system32>REG QUERY HKLM\COMPONENTS
HKEY_LOCAL_MACHINE\COMPONENTS
LastScavengeCookie REG_QWORD 0x1ce0a708a595a96
LastScavengeFlags REG_DWORD 0x7
StoreArchitecture REG_BINARY 0009000000
StoreFormat REG_BINARY 30002E0030002E0030002E003600
HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData
HKEY_LOCAL_MACHINE\COMPONENTS\ccpinterface
HKEY_LOCAL_MACHINE\COMPONENTS\Configuration
HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData
HKEY_LOCAL_MACHINE\COMPONENTS\Installers
HKEY_LOCAL_MACHINE\COMPONENTS\ServicingStackVersions
C:\Windows\system32>REG UNLOAD HKLM\COMPONENTS
The operation completed successfully.
C:\Windows\system32>
C:\Windows\system32>sfc /scannow
Beginning system scan. This process will take some time.

Windows Resource Protection could not perform the requested operation.
C:\Windows\system32>

Here's the CBS.zip file:

CBS.zip


My System SpecsSystem Spec
24 Mar 2013   #16

Win 7 64 SP1
 
 

Here's the results from Farbar:

FSS.txt


My System SpecsSystem Spec
24 Mar 2013   #17

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Aaargh! - I got the value name wrong.

Please run the following in an Elevated command prompt to correct my error, and insert the proper value

Code:
REG LOAD HKLM\COMPONENTS C:\Windows\System32\config\COMPONENTS
REG DELETE HKLM\COMPONENTS /v StoreFormat /F
REG ADD HKLM\COMPONENTS /v StoreFormatVersion /t REG_BINARY /d 30002E0030002E0030002E003600 /f
REG UNLOAD HKLM\COMPONENTS
.
My System SpecsSystem Spec
24 Mar 2013   #18

Win 7 64 SP1
 
 

No worries!

OK, I ran the new set of registry commands - no errors. Then rebooted and ran the SUR tool and sfc /scannow.

This is what I got

Quote:
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Windows\system32>sfc /scannow
Beginning system scan. This process will take some time.

Windows Resource Protection could not perform the requested operation.
C:\Windows\system32>
I couldn't upload the entire CBS.zip file, it was too large. I got rid of the .CAB files and the CheckSUR.persist log and zipped it. Here's the abbreviated result

Attachment 260931

Also, the Add/Remove Windows components box is still empty, FWIW
My System SpecsSystem Spec
24 Mar 2013   #19

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

The CheckSUR log is a lot healthier (if you want to call it that)
Here's the summary
Code:
Summary:
Seconds executed: 243
 Found 63488 errors
 Fixed 63488 errors
  CSI Missing Component Key Total count: 6037
  Fixed: CSI Missing Component Key.  Total count: 6037
  CSI Missing Pinned Component Key Total count: 9128
  Fixed: CSI Missing Pinned Component Key.  Total count: 9128
  CSI Missing Identity Total count: 15165
  Fixed: CSI Missing Identity.  Total count: 15165
  CSI Missing C Mark Total count: 17617
  Fixed: CSI Missing C Mark.  Total count: 17617
  CSI F Mark Missing Total count: 24669
  Fixed: CSI F Mark Missing.  Total count: 24669
(I think that's the largest number I've ever seen there!)

The CBS log is interesting, to say the least - it has a large number (~1600?) of this type of error....
Code:
  Line 47589: 2013-03-24 13:49:53, Error                 CSI    00000e4a (F) Store architecture value set, but not sizeof ulong: {l:5 b:0009000000}[gle=0x80004005]
 Line 47590: 2013-03-24 13:49:53, Error                 CSI    00000e4b@2013/3/24:20:49:53.194 (F) d:\win7sp1_gdr\base\wcp\componentstore\com\store.cpp(5303): Error STATUS_SXS_COMPONENT_STORE_CORRUPT originated in function Windows::COM::VerifyStoreVersionNumber expression: (null)
I think it's worth running CheckSUR again - since there was so much corruption last time, it may have completely missed many errors.
it may however be that these errors are from updates which are not covered by the CheckSUR tool - in which case, the only solution is probably going to be a repair install (or even a clean install)
My System SpecsSystem Spec
24 Mar 2013   #20

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Of the 145200+ lines in the CheckSUR report, 143000+ are related to either the original RTM issue of files or the SP1 issue - only 2000 or so are related to updates.

Given the size of your Components file, I would have expected there to be many more update entries present - but it's very difficult to get similar results from a 'known good' machine (I may play and try to do it tomorrow)
My System SpecsSystem Spec
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 Cannot install IE10 from Windows Update, Error 9C57





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