Cannot install IE10 from Windows Update, Error 9C57

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  1. n0dyjeff
    Posts : 13
    Win 7 64 SP1
    Thread Starter
       New #21

    Hi Noel,

    I reran the CheckSUR utility, and got a nice clean result.

    Still getting an error running sfc /scannow, and still not components showing up in the Add/Remove Windows box.

    Should I go ahead and install any updates that are recommended? Or should I wait until everything is clean?

    Thanks,
    Jeff
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  3. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #22

    I doubt very much that the updates will install - but if they do, the results could be interesting :)

    First, just attempt to install the KB2676562 update and see what happens.
    If it does install, run a new Check for Updates - see what's found.
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  4. n0dyjeff
    Posts : 13
    Win 7 64 SP1
    Thread Starter
       New #23

    Well, when I rebooted my computer, it apparently attempted to install both. And then it said they were still available. So I tried again. And they were still available.

    Sorry I didn't follow your instructions exactly

    I now get an error when I look for updates

    Cannot install IE10 from Windows Update, Error 9C57-capture.jpg

    And the updates are showing as installed

    Cannot install IE10 from Windows Update, Error 9C57-capture2.jpg
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  6. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #24

    That error is more what I expected, I have to admit
    From what I can tell, the problem is of fairly long-standing (May last year) - but has only recently become obvious.
    As a result, I think your only option is to back up your data to external storage, and then attempt a repair install.
    Hopefully, what we've already done will enable the repair to work - historically, the original CheckSUR error has only ever been fixed by a clean install, so at least we're a step ahead of that if it works :)

    See here for instructions. Repair Install
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  7. n0dyjeff
    Posts : 13
    Win 7 64 SP1
    Thread Starter
       New #25

    Hi Noel,

    Thanks for your help! :) Since it's a single user machine that gets regular backups to a Windows Home Server, I'm thinking I might as well bite the bullet and do a clean install. It's an opportunity to rid my system of the detritus that has accumulated over time. I can always recover anything missing by going to the server backup.

    Regards,
    Jeff
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  8. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #26

    That sounds like a plan, to me!

    Good luck with it.
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  10. johnstin
    Posts : 1
    w7 64 premium
       New #27

    cannot install IE10, 9C57


    I'm going thru the same thing, with updates in general often leading to Startup Repair, which may take 30 minutes or more.

    I've had some luck installing updates manually and may try that with IE10. I would not go to the effort detailed above. Chrome works just fine; I like to keep IExx around for troublesome websites.
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  11. ekimalder
    Posts : 9
    win 7 x64 utimate
       New #28

    Hi, i got the same problem, before i repaired an error in windows update that the service windows update was impossible to start, the problem was in winsxs folder that all files about the service are corrupted, and dont allow me start the service and neither install programs about to fix windows update and services, well i was make a copy/paste from a clean partition with 0 errors and updated perfectly, to mi corrupted winsxs files and folder that SFC says that are corrupted, and the problem was solved, the service windows update now is working perfect, but after updated the system, just IE10 is impossible to install, with error #9C57 from windows update, i tried all the methods listed in microsoft, fix it, clean boot, etc, implemeting all files from IE10 cleaned partition that dont exist in mi windows, in same folders, manifest, catroot and winsxs folders and is impossible to solve, the problem i think that is in IE9 because SFC launch me this errors:

    Code:
    2013-05-28 00:01:08, Info                  CSI    000000db [SR] Beginning Verify and Repair transaction
2013-05-28 00:01:09, Info                  CSI    000000de [SR] Cannot verify component files for Microsoft-Windows-InternetExplorer-Deployment, Version = 9.4.8112.16421, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral, manifest is damaged (TRUE)
2013-05-28 00:01:13, Info                  CSI    000000e3 [SR] Verify complete
2013-05-28 00:01:15, Info                  CSI    000000e8 [SR] Verifying 100 (0x0000000000000064) components
2013-05-28 00:01:15, Info                  CSI    000000e9 [SR] Beginning Verify and Repair transaction
2013-05-28 00:01:18, Info                  CSI    000000eb [SR] Verify complete
2013-05-28 00:01:18, Info                  CSI    000000ec [SR] Verifying 100 (0x0000000000000064) components
2013-05-28 00:01:18, Info                  CSI    000000ed [SR] Beginning Verify and Repair transaction
2013-05-28 00:01:24, Info                  CSI    000000ef [SR] Verify complete
2013-05-28 00:01:24, Info                  CSI    000000f0 [SR] Verifying 100 (0x0000000000000064) components
2013-05-28 00:01:24, Info                  CSI    000000f1 [SR] Beginning Verify and Repair transaction
2013-05-28 00:01:25, Info                  CSI    000000f4 [SR] Cannot verify component files for Microsoft-Windows-InternetExplorer-Optional-Deployment, Version = 9.4.8112.16421, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral, manifest is damaged (TRUE)
2013-05-28 00:01:25, Info                  CSI    000000f7 [SR] Cannot verify component files for Microsoft-Windows-InternetExplorer-OOB-Deployment, Version = 9.4.8112.16421, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral, manifest is damaged (TRUE)
2013-05-28 00:09:38, Info                  CSI    0000020c [SR] Cannot verify component files for Microsoft-Windows-InternetExplorer-Deployment, Version = 9.4.8112.16421, pA = PROCESSOR_ARCHITECTURE_IA32_ON_WIN64 (10), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral, manifest is damaged (TRUE)
2013-05-28 00:09:42, Info                  CSI    0000020f [SR] Verify complete
2013-05-28 00:09:45, Info                  CSI    00000214 [SR] Verifying 100 (0x0000000000000064) components
2013-05-28 00:09:45, Info                  CSI    00000215 [SR] Beginning Verify and Repair transaction
2013-05-28 00:09:49, Info                  CSI    00000217 [SR] Verify complete
2013-05-28 00:09:49, Info                  CSI    00000218 [SR] Verifying 100 (0x0000000000000064) components
2013-05-28 00:09:49, Info                  CSI    00000219 [SR] Beginning Verify and Repair transaction
2013-05-28 00:09:52, Info                  CSI    0000021c [SR] Cannot verify component files for Microsoft-Windows-InternetExplorer-Optional-Deployment, Version = 9.4.8112.16421, pA = PROCESSOR_ARCHITECTURE_IA32_ON_WIN64 (10), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral, manifest is damaged (TRUE)
2013-05-28 00:09:52, Info                  CSI    0000021f [SR] Cannot verify component files for Microsoft-Windows-InternetExplorer-OOB-Deployment, Version = 9.4.8112.16421, pA = PROCESSOR_ARCHITECTURE_IA32_ON_WIN64 (10), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral, manifest is damaged (TRUE)
2013-05-28 00:14:47, Info                  CSI    00000336 [SR] Verify complete
2013-05-28 00:14:47, Info                  CSI    00000337 [SR] Repairing 6 components
2013-05-28 00:14:47, Info                  CSI    00000338 [SR] Beginning Verify and Repair transaction
2013-05-28 00:14:47, Info                  CSI    0000033b [SR] Cannot verify component files for Microsoft-Windows-InternetExplorer-Deployment, Version = 9.4.8112.16421, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral, manifest is damaged (TRUE)
2013-05-28 00:14:47, Info                  CSI    0000033e [SR] Cannot verify component files for Microsoft-Windows-InternetExplorer-Optional-Deployment, Version = 9.4.8112.16421, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral, manifest is damaged (TRUE)
2013-05-28 00:14:47, Info                  CSI    00000341 [SR] Cannot verify component files for Microsoft-Windows-InternetExplorer-OOB-Deployment, Version = 9.4.8112.16421, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral, manifest is damaged (TRUE)
2013-05-28 00:14:47, Info                  CSI    00000344 [SR] Cannot verify component files for Microsoft-Windows-InternetExplorer-Deployment, Version = 9.4.8112.16421, pA = PROCESSOR_ARCHITECTURE_IA32_ON_WIN64 (10), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral, manifest is damaged (TRUE)
2013-05-28 00:14:47, Info                  CSI    00000347 [SR] Cannot verify component files for Microsoft-Windows-InternetExplorer-Optional-Deployment, Version = 9.4.8112.16421, pA = PROCESSOR_ARCHITECTURE_IA32_ON_WIN64 (10), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral, manifest is damaged (TRUE)
2013-05-28 00:14:47, Info                  CSI    0000034a [SR] Cannot verify component files for Microsoft-Windows-InternetExplorer-OOB-Deployment, Version = 9.4.8112.16421, pA = PROCESSOR_ARCHITECTURE_IA32_ON_WIN64 (10), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral, manifest is damaged (TRUE)
2013-05-28 00:14:47, Info                  CSI    0000034c [SR] Repair complete
2013-05-28 00:14:49, Info                  CSI    00000365 [SR] Committing transaction
2013-05-28 00:14:49, Info                  CSI    00000369 [SR] Verify and Repair Transaction completed. All files and registry keys listed in this transaction  have been successfully repaired
    Microsoft Fix it center too launch me an error #0x80070057 when i try to fix and cant fix neither the error.
    I tried to uninstall/delete IE9 from the system to reinstall after IE9 and IE10 but is impossible to uninstall IE9 neither.
    The idea was that if i can delete IE9 from the system is possible to solve the problem, updating IE8 to IE9 or reinstalling IE9 and then i dont have errors in the manifest folder to install IE10, but cant uninstall IE9 neither.
    I tried too to install this update Windows6.1-KB947821-v26-x64.msu from here http://www.microsoft.com/en-us/downl....aspx?id=20858 but nothing, is impossible, the update fix and repair, but without changes about my problem.
    Help me plz, im desperate.
    Last edited by ekimalder; 29 May 2013 at 04:52.
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  12. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #29

    @ekimalder
    please start a NEW thread of your own, and follow the Windows Update Posting Instructions
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  13. ekimalder
    Posts : 9
    win 7 x64 utimate
       New #30

    NoelDP said:
    @ekimalder
    please start a NEW thread of your own, and follow the Windows Update Posting Instructions
    Hi, NoelDP, i started new thread here: Cant install IE10 error C959 but the error number is 9C59, thx for answer.
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