Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Cannot install IE10 from Windows Update, Error 9C57


23 Mar 2013   #1

Win 7 64 SP1
 
 
Cannot install IE10 from Windows Update, Error 9C57

When I attempted to install IE10 from Windows Update, the update failed with Error 9C57.

There was also a prior failure (also this morning) to install an optional update, Platform Update for Windows 7 x64 edition (KB2670838).

Finally, while this may be entirely unrelated, I noticed earlier this week that the "Turn Window Features On and Off" function under Programs and Features of the Control Panel is missing quite a few items that I know used to be there. For example, there's no longer a Telnet or FTP option. The list is only about 6 or 7 items long. I mention this in case it's useful for troubleshooting.

I'm attaching CBS.zip, screen caps of the two failed Windows updates, and a screen cap of the Windows Feature showing the very few items in it.

CBS.zip

Name:  Capture.JPG
Views: 22
Size:  23.8 KB

Name:  Windows Features.JPG
Views: 29
Size:  39.5 KB

Name:  Platform Update.JPG
Views: 30
Size:  40.9 KB

Thanks so much in advance for your help!

Rgds,
Jeff



My System SpecsSystem Spec
.

24 Mar 2013   #2

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

There are some very rare errors present in both CheckSUR and CBS logs - they'll take some researching.

back later (if Tom doesn't get in first! )A
My System SpecsSystem Spec
24 Mar 2013   #3

Win 7 64 SP1
 
 

Thanks! Please let me know if there's any additional information needed.

Rgds,
Jeff
My System SpecsSystem Spec
.


24 Mar 2013   #4

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

I may have a hint of a clue

Please open an Elevated Command Prompt, and run the following commands - post the results.

REG LOAD HKLM\COMPONENTS C:\Windows\System32\config\COMPONENTS
REG QUERY HKLM\COMPONENTS
REG UNLOAD HKLM\COMPONENTS
DIR C:\Windows\System32\config /S



Here are some instructions to make life easier
1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight select Copy. In the CP Window, click on the black/white icon at top left select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.
My System SpecsSystem Spec
24 Mar 2013   #5

Win 7 64 SP1
 
 

Hi Noel,

Thanks for looking into this! Here are the results from following the instructions you sent:

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.


C:\Windows\system32>REG LOAD HKLM\COMPONENTS C:\Windows\System32\config\COMPONEN
TS
The operation completed successfully.


C:\Windows\system32>REG QUERY HKLM\COMPONENTS
HKEY_LOCAL_MACHINE\COMPONENTS
LastScavengeCookie REG_QWORD 0x1ce0a708a595a96
LastScavengeFlags REG_DWORD 0x7
HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData
HKEY_LOCAL_MACHINE\COMPONENTS\ccpinterface
HKEY_LOCAL_MACHINE\COMPONENTS\Configuration
HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData
HKEY_LOCAL_MACHINE\COMPONENTS\Installers
HKEY_LOCAL_MACHINE\COMPONENTS\ServicingStackVersions


C:\Windows\system32>REG UNLOAD HKLM\COMPONENTS
The operation completed successfully.


C:\Windows\system32>DIR C:\Windows\System32\config /S
Volume in drive C has no label.
Volume Serial Number is 583D-F024
Directory of C:\Windows\System32\config
03/24/2013 11:41 AM <DIR> .
03/24/2013 11:41 AM <DIR> ..
08/18/2012 09:54 AM 28,672 BCD-Template
03/24/2013 10:53 AM 44,040,192 COMPONENTS
03/24/2013 11:19 AM 524,288 DEFAULT
07/13/2009 07:34 PM <DIR> Journal
03/15/2013 12:19 AM <DIR> RegBack
03/23/2013 09:25 AM 262,144 SAM
03/23/2013 09:26 AM 262,144 SECURITY
03/24/2013 11:40 AM 74,186,752 SOFTWARE
03/24/2013 11:40 AM 17,825,792 SYSTEM
11/20/2010 07:41 PM <DIR> systemprofile
01/12/2012 01:19 PM <DIR> TxR
7 File(s) 137,129,984 bytes
Directory of C:\Windows\System32\config\Journal
07/13/2009 07:34 PM <DIR> .
07/13/2009 07:34 PM <DIR> ..
0 File(s) 0 bytes
Directory of C:\Windows\System32\config\RegBack
03/15/2013 12:19 AM <DIR> .
03/15/2013 12:19 AM <DIR> ..
03/15/2013 12:19 AM 487,424 DEFAULT
03/15/2013 12:19 AM 36,864 SAM
03/15/2013 12:19 AM 36,864 SECURITY
03/15/2013 12:19 AM 73,728,000 SOFTWARE
03/15/2013 12:19 AM 17,661,952 SYSTEM
5 File(s) 91,951,104 bytes
Directory of C:\Windows\System32\config\systemprofile
11/20/2010 07:41 PM <DIR> .
11/20/2010 07:41 PM <DIR> ..
01/12/2012 01:16 PM 262,144 ntuser.dat
1 File(s) 262,144 bytes
Directory of C:\Windows\System32\config\systemprofile\AppData
07/13/2009 09:49 PM <DIR> Local
0 File(s) 0 bytes
Directory of C:\Windows\System32\config\systemprofile\AppData\Local
07/13/2009 09:49 PM <DIR> .
07/13/2009 09:49 PM <DIR> ..
01/19/2013 01:23 PM <DIR> Microsoft
0 File(s) 0 bytes
Directory of C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft
01/19/2013 01:23 PM <DIR> .
01/19/2013 01:23 PM <DIR> ..
01/12/2012 11:18 PM <DIR> IdentityCRL
01/19/2013 01:23 PM <DIR> Internet Explorer
01/12/2012 01:18 PM <DIR> Portable Devices
07/13/2009 09:54 PM <DIR> Windows
0 File(s) 0 bytes
Directory of C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\I
dentityCRL
01/12/2012 11:18 PM <DIR> .
01/12/2012 11:18 PM <DIR> ..
01/12/2012 11:18 PM <DIR> production
0 File(s) 0 bytes
Directory of C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\I
dentityCRL\production
01/12/2012 11:18 PM <DIR> .
01/12/2012 11:18 PM <DIR> ..
01/12/2012 11:18 PM <DIR> temp
0 File(s) 0 bytes
Directory of C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\I
dentityCRL\production\temp
01/12/2012 11:18 PM <DIR> .
01/12/2012 11:18 PM <DIR> ..
0 File(s) 0 bytes
Directory of C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\I
nternet Explorer
01/19/2013 01:23 PM <DIR> .
01/19/2013 01:23 PM <DIR> ..
01/19/2013 01:23 PM 49,120 MSIMGSIZ.DAT
1 File(s) 49,120 bytes
Directory of C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\P
ortable Devices
01/12/2012 01:18 PM <DIR> .
01/12/2012 01:18 PM <DIR> ..
11/08/2012 10:35 PM 284 wpdlog00.sqm
09/20/2012 08:12 PM 284 wpdlog01.sqm
10/23/2012 07:39 AM 284 wpdlog02.sqm
3 File(s) 852 bytes
Directory of C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\W
indows
07/13/2009 09:54 PM <DIR> .
07/13/2009 09:54 PM <DIR> ..
07/13/2009 09:49 PM <DIR> Caches
0 File(s) 0 bytes
Directory of C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\W
indows\Caches
07/13/2009 09:49 PM <DIR> .
07/13/2009 09:49 PM <DIR> ..
0 File(s) 0 bytes
Directory of C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\W
indows\Temporary Internet Files\Content.IE5\2G3FEPDE
03/23/2013 09:23 AM 27,364 SetupPolicy[1].cab
1 File(s) 27,364 bytes
Directory of C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\W
indows\Temporary Internet Files\Content.IE5\KEQ0ZR6W
03/19/2013 06:14 AM 17,163 IDR_XML_DEFAULT_TRANSFORM[1]
1 File(s) 17,163 bytes
Directory of C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\W
indows\Temporary Internet Files\Content.IE5\QQ6VXP14
03/23/2013 09:47 AM 214 fwlink[1].htm
1 File(s) 214 bytes
Directory of C:\Windows\System32\config\systemprofile\AppData\LocalLow\Microsof
t
05/11/2012 08:41 AM <DIR> Silverlight
0 File(s) 0 bytes
Directory of C:\Windows\System32\config\systemprofile\AppData\LocalLow\Microsof
t\Silverlight
05/11/2012 08:41 AM <DIR> .
05/11/2012 08:41 AM <DIR> ..
0 File(s) 0 bytes
Directory of C:\Windows\System32\config\systemprofile\AppData\Roaming\Microsoft

01/12/2012 11:18 PM <DIR> IdentityCRL
05/04/2012 05:08 PM <DIR> Speech
07/13/2009 10:12 PM <DIR> Windows
0 File(s) 0 bytes
Directory of C:\Windows\System32\config\systemprofile\AppData\Roaming\Microsoft
\IdentityCRL
01/12/2012 11:18 PM <DIR> .
01/12/2012 11:18 PM <DIR> ..
01/12/2012 11:18 PM <DIR> production
0 File(s) 0 bytes
Directory of C:\Windows\System32\config\systemprofile\AppData\Roaming\Microsoft
\IdentityCRL\production
01/12/2012 11:18 PM <DIR> .
01/12/2012 11:18 PM <DIR> ..
03/24/2013 09:24 AM <DIR> temp
0 File(s) 0 bytes
Directory of C:\Windows\System32\config\systemprofile\AppData\Roaming\Microsoft
\IdentityCRL\production\temp
03/24/2013 09:24 AM <DIR> .
03/24/2013 09:24 AM <DIR> ..
0 File(s) 0 bytes
Directory of C:\Windows\System32\config\systemprofile\AppData\Roaming\Microsoft
\Speech
05/04/2012 05:08 PM <DIR> .
05/04/2012 05:08 PM <DIR> ..
05/04/2012 05:08 PM <DIR> Files
0 File(s) 0 bytes
Directory of C:\Windows\System32\config\systemprofile\AppData\Roaming\Microsoft
\Speech\Files
05/04/2012 05:08 PM <DIR> .
05/04/2012 05:08 PM <DIR> ..
05/04/2012 05:08 PM <DIR> UserLexicons
0 File(s) 0 bytes
Directory of C:\Windows\System32\config\systemprofile\AppData\Roaming\Microsoft
\Speech\Files\UserLexicons
05/04/2012 05:08 PM <DIR> .
05/04/2012 05:08 PM <DIR> ..
05/04/2012 05:08 PM 940 SP_79F248752F674415B4924913D0A475C5.dat
1 File(s) 940 bytes
Directory of C:\Windows\System32\config\systemprofile\AppData\Roaming\Microsoft
\Windows
07/13/2009 10:12 PM <DIR> .
07/13/2009 10:12 PM <DIR> ..
0 File(s) 0 bytes
Directory of C:\Windows\System32\config\TxR
01/12/2012 01:19 PM <DIR> .
01/12/2012 01:19 PM <DIR> ..
0 File(s) 0 bytes
Total Files Listed:
21 File(s) 229,438,885 bytes
65 Dir(s) 176,399,138,816 bytes free
C:\Windows\system32>
C:\Windows\system32>
My System SpecsSystem Spec
24 Mar 2013   #6

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

There's a couple of values missing from the registry key - I'm going to have to research the proper values, and how to tell which is which.
The missing values are
StoreArchitecture (I think the data should be 09 00 00 00)
StoreFormatVersion (perhaps 0.0.0.6 ??)

Let's check the.NET version, as I think that has a bearing on the values...


Please run the following commands in an Elevated Command Prompt

REG QUERY HKCR\TypeLib\{565783C6-CB41-11D1-8B02-00600806D9B6} /S
DIR C:\Windows\regtlibv12.exe /S


Post the results
My System SpecsSystem Spec
24 Mar 2013   #7

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

I'm fairly happy that the values/data above are correct...

Please open an Elevated Command Prompt, and run the following commands....

Code:
 
REG LOAD HKLM\COMPONENTS C:\Windows\System32\config\COMPONENTS
REG ADD HKLM\COMPONENTS /v StoreArchitecture /t REG_BINARY /d 0009000000 /f
REG ADD HKLM\COMPONENTS /v StoreFormat /t REG_BINARY /d 30002E0030002E0030002E003600 /f
REG UNLOAD HKLM\COMPONENTS
.
If you get any error messages, please STOP, and post back - otherwise reboot and run another CheckSUR and post the log.
My System SpecsSystem Spec
24 Mar 2013   #8

Win 7 64 SP1
 
 

Hi Noel,

Here are the results:

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>REG QUERY HKCR\TypeLib\{565783C6-CB41-11D1-8B02-00600806D9B6
} /S
HKEY_CLASSES_ROOT\TypeLib\{565783C6-CB41-11D1-8B02-00600806D9B6}\1.2
(Default) REG_SZ Microsoft WMI Scripting V1.2 Library
HKEY_CLASSES_ROOT\TypeLib\{565783C6-CB41-11D1-8B02-00600806D9B6}\1.2\0
HKEY_CLASSES_ROOT\TypeLib\{565783C6-CB41-11D1-8B02-00600806D9B6}\1.2\0\win32
(Default) REG_EXPAND_SZ %SystemRoot%\system32\wbem\wbemdisp.TLB
HKEY_CLASSES_ROOT\TypeLib\{565783C6-CB41-11D1-8B02-00600806D9B6}\1.2\FLAGS
(Default) REG_SZ 0
HKEY_CLASSES_ROOT\TypeLib\{565783C6-CB41-11D1-8B02-00600806D9B6}\1.2\HELPDIR
(Default) REG_EXPAND_SZ %SystemRoot%\system32\wbem\

C:\Windows\system32>DIR C:\Windows\regtlibv12.exe /S
Volume in drive C has no label.
Volume Serial Number is 583D-F024

Directory of C:\Windows\Microsoft.NET\Framework\v4.0.30319
03/18/2010 02:16 PM 58,192 regtlibv12.exe
1 File(s) 58,192 bytes

Directory of C:\Windows\Microsoft.NET\Framework64\v4.0.30319
03/18/2010 03:27 PM 65,360 regtlibv12.exe
1 File(s) 65,360 bytes

Total Files Listed:
2 File(s) 123,552 bytes
0 Dir(s) 176,795,856,896 bytes free
C:\Windows\system32>
C:\Windows\system32>
My System SpecsSystem Spec
24 Mar 2013   #9

Win 7 64 SP1
 
 

Hi Noel,

Here's what I got from doing the last registry operation:

Since I got an error message, I haven't done anything further.

Jeff


C:\Windows\system32>REG LOAD HKLM\COMPONENTS C:\Windows\System32\config\COMPONENTS
The operation completed successfully.
C:\Windows\system32>REG ADD HKLM\COMPONENTS /v StoreArchitecture /t REG_BINARY /d 0009000000 /f
The operation completed successfully.
C:\Windows\system32>REG ADD HKLM\COMPONENTS /v StoreFormat /t REG_BINARY /d 30002E0030002E0030002E003600 /f
The operation completed successfully.
C:\Windows\system32>REG UNLOAD HKLM\COMPONENTS
ERROR: Access is denied.
C:\Windows\system32>
C:\Windows\system32>
My System SpecsSystem Spec
24 Mar 2013   #10

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

The access denied error on unload is almost to be expected.

Wait another 10 minutes, then try that command (last one only) again - then reboot whatever the result.
My System SpecsSystem Spec
Reply

 Cannot install IE10 from Windows Update, Error 9C57




Thread Tools



Similar help and support threads for2: Cannot install IE10 from Windows Update, Error 9C57
Thread Forum
IE 10 install failure - Error code 9C57 Windows Updates & Activation
*Only* IE10 install fails in Windows Update Windows Updates & Activation
Cannot Install IE10 From Windows Update Windows Updates & Activation
Update to IE9 or IE10 after Windows 7 install Windows Updates & Activation
IE10 can't install from Windows Update, error 9C59 Browsers & Mail
Error 9C59 when using Windows Update to install IE10 Windows Updates & Activation
Solved Windows Update Failures: Code 80070BC9 and 9C57 Windows Updates & Activation

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 02:31 AM.
Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App
  

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33