Cannot install IE10 on Win 7 x64

XYZ1234 · Mar 24, 2013

I am unable to install IE10 on my Win 7 x64 mamchine. I tried all the suggestions by MS, no luck. I am getting error code 9C59. Please help! Log attached.

View attachment 260789

NoelDP · Mar 24, 2013

From your CheckSUR report....

Code:

Summary:
Seconds executed: 208
 Found 63 errors
 Fixed 45 errors
  CSI Missing Component Key Total count: 3
  Fixed: CSI Missing Component Key.  Total count: 3
  CSI Missing Pinned Component Key Total count: 2
  Fixed: CSI Missing Pinned Component Key.  Total count: 2
  CSI Missing Identity Total count: 30
  Fixed: CSI Missing Identity.  Total count: 30
  CSI Missing C Mark Total count: 5
  Fixed: CSI Missing C Mark.  Total count: 5
  CSI F Mark Missing Total count: 7
  Fixed: CSI F Mark Missing.  Total count: 7
  CSI Missing Winning Component Key Total count: 18

From your CBS.log....

Code:

Line 21152: 2013-03-24 00:09:31, Error                 CSI    [EMAIL="0000032f@2013/3/24:04:09:31.197"]0000032f@2013/3/24:04:09:31.197[/EMAIL] (F) d:\win7sp1_gdr\base\wcp\componentstore\csd_locking.cpp(324): Error STATUS_SXS_ASSEMBLY_MISSING originated in function CCSDirectTransaction::LockComponent expression: (null)
 Line 21154: 2013-03-24 00:09:31, Error                 CSI    00000330 (F) STATUS_SXS_ASSEMBLY_MISSING #9643844# from CCSDirectTransaction::OperateEnding at index 0 of 1 operations, disposition 2[gle=0xd015000c]
 Line 21155: 2013-03-24 00:09:31, Error                 CSI    00000331 (F) HRESULT_FROM_WIN32(ERROR_SXS_ASSEMBLY_MISSING) #9643729# from Windows::ServicingAPI::CCSITransaction::ICSITransaction_PinDeployment(Flags = 0, a = 81bfd4366c250b9f644b6c624aea0dcc, Version = 6.1.7600.16762, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral, cb = (null), s = (null), rid = [78]"Package_7_for_KB2510531~31bf3856ad364e35~amd64~~6.1.1.0.2510531-22_neutral_GDR", rah = [1]"3", manpath = (null), catpath = (null), ed = 0, disp = 0)[gle=0x80073701]
 Line 21159: 2013-03-24 00:09:31, Error                 CBS    Failed to resolve execution package: Package_7_for_KB2510531~31bf3856ad364e35~amd64~~6.1.1.0 [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]
 Line 21163: 2013-03-24 00:09:31, Error                 CBS    Failed to process single phase execution. [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]
 Line 21182: 2013-03-24 00:09:31, Error                 CBS    Failed to perform operation.  [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]

Please run the CheckSUR tool again and post a new log - it may be able to fix a few more errors, and the resulting log will be much easier to read and attempt to produce fix instructions from (if it's possible at all)

XYZ1234 · Mar 24, 2013

Thanks for the quick response! The new log is attached now (the datestamp of the log files should be 3/24 at around 9:20 am).

View attachment 260835

I had the same problems when SP1 and IE9 were released and I had to reinstall Windows to resolve the problem!

tom982 · Mar 24, 2013

Hello XYZ1234 and welcome to the forums :party:

I've spent hours on end trying to fix problems with missing winners keys in the past but I've never had any success. I have lots of data from each case and I'm trying to spot patterns between them with a view to hopefully finding a potential fix for this. Would you mind uploading some data for me please? I would be most appreciative if you could and should I find a solution, I'll post instructions for you to fix this.

Export registry as hive

Click on the Start

button and in the search box, type regedit.
When you see regedit on the list, right-click on it and select Run as administrator.
When regedit opens, using the left pane, navigate to the following registry key and select it by clicking on it once.

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SideBySide
Once selected, click File > Export....
Change the Save as type: to Registry Hive Files (*.*).
Name this file SideBySide (with no file extension) and save it to your Desktop.

Upload a file to Dropbox

Note: If you prefer, the same techniques can be applied to your Skydrive however these instructions may not necessarily work for Skydrive.

If you haven't already created a Dropbox account, please do so Here
Although this procedure can be done directly through the website, it is much easier to do so via the Windows client which can be downloaded from the Dropbox website:

https://www.dropbox.com/install
After you have downloaded and installed that, you should now see Dropbox in your Favourites box in Windows Explorer. This is the folder that will be synchronised with the Dropbox servers, anything that you wish to back up online can be put in here, but today we will be using it to transfer files.
To access your Dropbox folder, just click on the link in the top left hand corner of Windows Explorer (accessible from any location - Documents etc.). Alternatively, you can double click on the icon

found in your system tray (next to the time). If you are still having issues locating this folder, unless otherwise specified, it can be found under this location: C:\Users\{Your username}\Dropbox
Copy all of the following files to the Public folder in your Dropbox:
- C:\Windows\system32\config\COMPONENTS (it has no file extension)
- C:\Users\{Your Username}\Desktop\SideBySide (it has no file extension)
Select all files by pressing Ctrl+A then right-click and select Send to > Compressed (zipped) folder
This will create a .zip

file in your Public folder.
Right-click on this file and select Dropbox > Copy Public Link then Paste (Ctrl + V) this link into your next post for me please

NoelDP · Mar 24, 2013

Phew - beat me to it!

Thanks for coming in on this. Tom.

tom982 · Mar 24, 2013

NoelDP said:
Phew - beat me to it!
Thanks for coming in on this. Tom.

No problem, but I have a 100% failure rate with this error so I have nothing whatsoever to add to this thread for now! I was just stepping in to grab some info

NoelDP · Mar 24, 2013

I'll see what I can do when we get the data - but I'm as lost as you say you are

tom982 · Mar 24, 2013

My last fix attempt resulted in 39 failed updates so at least it can't get much worse than that!

http://www.sevenforums.com/windows-...update-error-code-8008370b-6.html#post2332606

XYZ1234 · Mar 24, 2013

I appreciate your willingness to help.

Here is a link to my public Skydrive folder with the zip file.

I hope that you guys know what you are doing (actually, I do not have doubts about that) and posting such a huge file from my system does not compromise my privacy and security.

tom982 · Mar 24, 2013

XYZ1234 said:
I appreciate your willingness to help.

Here is a link to my public Skydrive folder with the zip file.

I hope that you guys know what you are doing (actually, I do not have doubts about that) and posting such a huge file from my system does not compromise my privacy and security.

Sorry, my chatting with Noel here won't have filled you with confidence! I can assure you that I would never post anything without being 100% confident in it and if there was a risk of something going pear shaped then I would warn you first as well as taking backups. Noel and I have both dealt with hundreds of Windows Update problems in the past and have quite a bit of experience with the various errors so you're in safe hands

As for the large files, there is nothing in either of them that poses any risk to you, for either privacy or security reasons. The COMPONENTS file is a registry hive containing the list of all of the installed Windows Updates and their various components. The information we see from it looks something like this:

The SideBySide export that you have given us is for very similar information but also contains the list of Winners registry keys you have on your computer. The errors in your CheckSUR log was for missing Winners keys so that is why I asked for it.

Tom

P.S. Thanks for the files! I will have a look at them now.

XYZ1234 · Mar 24, 2013

Tnaks a lot. IE9 starts to show its age and I really want to be able to upgrade to IE10. I am using Firefox as well but I want to keep IE as a browser.

tom982 · Mar 24, 2013

No problem, we'll have you up and running in no time. You'll be glad to hear that, with the help of your data, I think I've finally found the cause of this problem! Now I need to confirm this with a few tests on my virtual machine before getting a fix posted for you.

Tom

XYZ1234 · Mar 25, 2013

Any progress? I am very curious to see what you found out. I usually resolve issues like this myself but this is well beyond my level of expertise.

tom982 · Mar 27, 2013

Hi XYZ1234,

I've spent hours on end looking through your registry exports and comparing to what I think they should be. There are a few inconsistencies which I was very hopeful for when I post a few days ago but when I test these on my system, none of them have generated the error you face. I am currently in the process of setting up my virtual machine to be as similar to your system as possible - basically, I took your registry exports and incorporated them into my registry. The SURT now takes up to 6 hours to run as it corrects all of the problems! The last run showed this:

Code:

Found 21652 errors
Fixed 14130 errors

I haven't forgotten about you, it's just that this is a very slow process

Tom

XYZ1234 · Mar 27, 2013

Thanks.

It is strange that SURT takes so long on your machine - on my two year old computer, it takes much less and finds not so many errors, I think (it is all in the log files but I forgot).

NoelDP · Mar 27, 2013

Silly question, Tom - what about the Catroot2 folder? possible cause?

tom982 · Mar 27, 2013

XYZ1234 said:
Thanks.

It is strange that SURT takes so long on your machine - on my two year old computer, it takes much less and finds not so many errors, I think (it is all in the log files but I forgot).

My machine isn't the problem, 4.5GHz and 8GB of RAM is plenty to run a VM, the scale of what I'm trying to do is the problem here. Say each error takes one second to fix, then 22000 errors is 6 hours and 6 minutes to complete. By forcing your registry into mine, the SURT is now essentially aligning the various files and registry keys in the best way possible as I will have plenty of registry keys for non existent files and vice versa

Each run is getting faster, and improving though. I'm now down to ~7000 errors and it's flatlining at that number:

Code:

Summary:
Seconds executed: 5967
 Found 7522 errors
  CSI Create Hard Link Failed Total count: 36
  CSI Manifest Missing Total count: 3115
  CSI Manifest and S256H Do Not Match Total count: 6
  CSI Payload File Missing Total count: 4353
  CSI Missing Winning Component Key Total count: 12

Fortunately, I now have some missing Winning Component Keys to work with!

NoelDP said:
Silly question, Tom - what about the Catroot2 folder? possible cause?

Far from a silly question

I'm 99% sure this is a registry problem but it's definitely worth trying something with the catroot2 folder.

XYZ1234 · Apr 2, 2013

Any progress?

XYZ1234 · Apr 30, 2013

Nothing new, I guess?

tom982 · Apr 30, 2013

Hi XYZ1234,

I'm so sorry for the delay, I've been really busy over the past few weeks and completely forgot about this.

Would you mind re-uploading the two registry files please: http://www.sevenforums.com/windows-...annot-install-ie10-win-7-x64.html#post2336412

I have about 4 components hives on my Desktop at the moment and I have no idea which one is yours!

Tom

Cannot install IE10 on Win 7 x64

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