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Windows 7: Cannot install IE10 on Win 7 x64


23 Mar 2013   #1

Win 7 Pro x64
 
 
Cannot install IE10 on Win 7 x64

I am unable to install IE10 on my Win 7 x64 mamchine. I tried all the suggestions by MS, no luck. I am getting error code 9C59. Please help! Log attached.


Attachment 260789

My System SpecsSystem Spec
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24 Mar 2013   #2

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

From your CheckSUR report....
Code:
Summary:
Seconds executed: 208
 Found 63 errors
 Fixed 45 errors
  CSI Missing Component Key Total count: 3
  Fixed: CSI Missing Component Key.  Total count: 3
  CSI Missing Pinned Component Key Total count: 2
  Fixed: CSI Missing Pinned Component Key.  Total count: 2
  CSI Missing Identity Total count: 30
  Fixed: CSI Missing Identity.  Total count: 30
  CSI Missing C Mark Total count: 5
  Fixed: CSI Missing C Mark.  Total count: 5
  CSI F Mark Missing Total count: 7
  Fixed: CSI F Mark Missing.  Total count: 7
  CSI Missing Winning Component Key Total count: 18
From your CBS.log....
Code:
Line 21152: 2013-03-24 00:09:31, Error                 CSI    0000032f@2013/3/24:04:09:31.197 (F) d:\win7sp1_gdr\base\wcp\componentstore\csd_locking.cpp(324): Error STATUS_SXS_ASSEMBLY_MISSING originated in function CCSDirectTransaction::LockComponent expression: (null)
 Line 21154: 2013-03-24 00:09:31, Error                 CSI    00000330 (F) STATUS_SXS_ASSEMBLY_MISSING #9643844# from CCSDirectTransaction::OperateEnding at index 0 of 1 operations, disposition 2[gle=0xd015000c]
 Line 21155: 2013-03-24 00:09:31, Error                 CSI    00000331 (F) HRESULT_FROM_WIN32(ERROR_SXS_ASSEMBLY_MISSING) #9643729# from Windows::ServicingAPI::CCSITransaction::ICSITransaction_PinDeployment(Flags = 0, a = 81bfd4366c250b9f644b6c624aea0dcc, Version = 6.1.7600.16762, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral, cb = (null), s = (null), rid = [78]"Package_7_for_KB2510531~31bf3856ad364e35~amd64~~6.1.1.0.2510531-22_neutral_GDR", rah = [1]"3", manpath = (null), catpath = (null), ed = 0, disp = 0)[gle=0x80073701]
 Line 21159: 2013-03-24 00:09:31, Error                 CBS    Failed to resolve execution package: Package_7_for_KB2510531~31bf3856ad364e35~amd64~~6.1.1.0 [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]
 Line 21163: 2013-03-24 00:09:31, Error                 CBS    Failed to process single phase execution. [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]
 Line 21182: 2013-03-24 00:09:31, Error                 CBS    Failed to perform operation.  [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]
Please run the CheckSUR tool again and post a new log - it may be able to fix a few more errors, and the resulting log will be much easier to read and attempt to produce fix instructions from (if it's possible at all)
My System SpecsSystem Spec
24 Mar 2013   #3

Win 7 Pro x64
 
 

Thanks for the quick response! The new log is attached now (the datestamp of the log files should be 3/24 at around 9:20 am).

Attachment 260835

I had the same problems when SP1 and IE9 were released and I had to reinstall Windows to resolve the problem!
My System SpecsSystem Spec
.


24 Mar 2013   #4

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64
 
 

Hello XYZ1234 and welcome to the forums

I've spent hours on end trying to fix problems with missing winners keys in the past but I've never had any success. I have lots of data from each case and I'm trying to spot patterns between them with a view to hopefully finding a potential fix for this. Would you mind uploading some data for me please? I would be most appreciative if you could and should I find a solution, I'll post instructions for you to fix this.

Export registry as hive


  1. Click on the Start button and in the search box, type regedit.
  2. When you see regedit on the list, right-click on it and select Run as administrator.
  3. When regedit opens, using the left pane, navigate to the following registry key and select it by clicking on it once.

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SideBySide

  4. Once selected, click File > Export....
  5. Change the Save as type: to Registry Hive Files (*.*).
  6. Name this file SideBySide (with no file extension) and save it to your Desktop.



Upload a file to Dropbox

Note: If you prefer, the same techniques can be applied to your Skydrive however these instructions may not necessarily work for Skydrive.

  1. If you haven't already created a Dropbox account, please do so Here
  2. Although this procedure can be done directly through the website, it is much easier to do so via the Windows client which can be downloaded from the Dropbox website:

    https://www.dropbox.com/install
  3. After you have downloaded and installed that, you should now see Dropbox in your Favourites box in Windows Explorer. This is the folder that will be synchronised with the Dropbox servers, anything that you wish to back up online can be put in here, but today we will be using it to transfer files.

  4. To access your Dropbox folder, just click on the link in the top left hand corner of Windows Explorer (accessible from any location - Documents etc.). Alternatively, you can double click on the icon found in your system tray (next to the time). If you are still having issues locating this folder, unless otherwise specified, it can be found under this location: C:\Users\{Your username}\Dropbox
  5. Copy all of the following files to the Public folder in your Dropbox:

    • C:\Windows\system32\config\COMPONENTS (it has no file extension)
    • C:\Users\{Your Username}\Desktop\SideBySide (it has no file extension)

  6. Select all files by pressing Ctrl+A then right-click and select Send to > Compressed (zipped) folder
  7. This will create a .zip file in your Public folder.
  8. Right-click on this file and select Dropbox > Copy Public Link then Paste (Ctrl + V) this link into your next post for me please
My System SpecsSystem Spec
24 Mar 2013   #5

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Phew - beat me to it!
Thanks for coming in on this. Tom.
My System SpecsSystem Spec
24 Mar 2013   #6

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64
 
 

Quote   Quote: Originally Posted by NoelDP View Post
Phew - beat me to it!
Thanks for coming in on this. Tom.
No problem, but I have a 100% failure rate with this error so I have nothing whatsoever to add to this thread for now! I was just stepping in to grab some info
My System SpecsSystem Spec
24 Mar 2013   #7

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

I'll see what I can do when we get the data - but I'm as lost as you say you are
My System SpecsSystem Spec
24 Mar 2013   #8

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64
 
 

My last fix attempt resulted in 39 failed updates so at least it can't get much worse than that!

Windows Update Error Code 8008370B
My System SpecsSystem Spec
24 Mar 2013   #9

Win 7 Pro x64
 
 

I appreciate your willingness to help.

Here is a link to my public Skydrive folder with the zip file.

I hope that you guys know what you are doing (actually, I do not have doubts about that) and posting such a huge file from my system does not compromise my privacy and security.
My System SpecsSystem Spec
24 Mar 2013   #10

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64
 
 

Quote   Quote: Originally Posted by XYZ1234 View Post
I appreciate your willingness to help.

Here is a link to my public Skydrive folder with the zip file.

I hope that you guys know what you are doing (actually, I do not have doubts about that) and posting such a huge file from my system does not compromise my privacy and security.
Sorry, my chatting with Noel here won't have filled you with confidence! I can assure you that I would never post anything without being 100% confident in it and if there was a risk of something going pear shaped then I would warn you first as well as taking backups. Noel and I have both dealt with hundreds of Windows Update problems in the past and have quite a bit of experience with the various errors so you're in safe hands

As for the large files, there is nothing in either of them that poses any risk to you, for either privacy or security reasons. The COMPONENTS file is a registry hive containing the list of all of the installed Windows Updates and their various components. The information we see from it looks something like this:



The SideBySide export that you have given us is for very similar information but also contains the list of Winners registry keys you have on your computer. The errors in your CheckSUR log was for missing Winners keys so that is why I asked for it.

Tom

P.S. Thanks for the files! I will have a look at them now.
My System SpecsSystem Spec
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 Cannot install IE10 on Win 7 x64




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