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Windows 7: Error 9C59 While trying to install IE10 on Win7


25 Mar 2013   #1

Win 7 Pro SP1
 
 
Error 9C59 While trying to install IE10 on Win7

I have tried to use Windows update to install IE10 (it was offered as an update).
Downloaded ok, but failed with error 9C59.
Followed instructions for manually installing all prerequisite for this update. Only one that failed was 2533623 (said it was not available for this environment).
Ran the SUR check. Shows some corrupted files that it was unable to fix. I have tried several times to upload the cbs.zip as instructed but it times out. Thanks for anything you can tell me. Environment is as stated in my profile, Windows 7 Pro SP on Intel Core 2 Duo.
(Edit I uploaded the Logs without the cabs, unfortunately as a .rar can you read that ok, sorry, miserably slow internet connection)



Attached Files
File Type: rar CBSlogs.rar (79.0 KB, 32 views)
My System SpecsSystem Spec
.

26 Mar 2013   #2

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

You have a fair amount of corruption.
Code:
Summary:
Seconds executed: 1205
Found 30 errors
CSI Manifest and S256H Do Not Match Total count: 8
CSI Manifest Failed Catalog Check Total count: 7
CSI Payload File Corrupt Total count: 1
CBS MUM Corrupt Total count: 3
CBS Catalog Corrupt Total count: 11
Code:
Unavailable repair files:
 winsxs\manifests\amd64_5f1280df3a4bb949039fc60bc2d4ada9_31bf3856ad364e35_6.1.7601.17578_none_5309bbfea6693aa7.manifest
 winsxs\manifests\amd64_netfx-mscorwks_dll_b03f5f7f11d50a3a_6.1.7601.21660_none_a8442f37f0ac7eac.manifest
 winsxs\manifests\amd64_97f3bdc71de4614f40adb69a3a54dd92_31bf3856ad364e35_6.1.7600.20826_none_58f3e4c6bf84ef50.manifest
 winsxs\manifests\x86_microsoft-windows-ie-extcompat_31bf3856ad364e35_9.4.8112.16441_none_5519aee8f0f08f71.manifest
 winsxs\manifests\amd64_50aa88ae6356e2e48df0ca6c1b530ffb_31bf3856ad364e35_6.1.7600.16748_none_a51f15b91a4679d6.manifest
 winsxs\manifests\amd64_d4a45643465c0ab9e3d0165e2fb87340_31bf3856ad364e35_6.1.7600.16695_none_9007e04fdce2ee2e.manifest
 winsxs\manifests\amd64_eb1b3c30d6ff6a141beaa20073335122_31bf3856ad364e35_6.1.7600.20826_none_4940c9a1e4c1a5b0.manifest
 winsxs\manifests\amd64_8b41c6355286c58628d9f154fd393b7f_31bf3856ad364e35_6.1.7600.20923_none_2810cc14965fd5f7.manifest
 winsxs\manifests\amd64_fbc3d1116bf4f04b54afe28d79392193_31bf3856ad364e35_6.1.7600.20826_none_e0371cfd3d407a8e.manifest
 winsxs\manifests\amd64_f12193eb83447cb197449568ffee709f_31bf3856ad364e35_6.1.7600.16695_none_589b074fb67ee19b.manifest
 winsxs\manifests\amd64_9e125dd21e70d8a1f8575312da37d4fc_31bf3856ad364e35_6.1.7600.16695_none_cc5621e37452d0d6.manifest
 winsxs\manifests\amd64_microsoft-windows-i..timezones.resources_31bf3856ad364e35_6.1.7600.16695_en-us_df5f79779b7f9fad.manifest
 winsxs\manifests\amd64_microsoft-windows-i..rnational-timezones_31bf3856ad364e35_6.1.7600.16695_none_71317de3234b2af0.manifest
 winsxs\manifests\amd64_microsoft-windows-i..rnational-timezones_31bf3856ad364e35_6.1.7600.20826_none_7207cc523c2f1da1.manifest
 winsxs\manifests\amd64_microsoft-windows-i..timezones.resources_31bf3856ad364e35_6.1.7600.20826_en-us_e035c7e6b463925e.manifest
 servicing\packages\Microsoft-Windows-Security-WindowsActivationTechnologies-Package~31bf3856ad364e35~amd64~~7.1.7600.16395.mum
 servicing\packages\Package_1_for_KB2454826~31bf3856ad364e35~amd64~~6.1.2.0.mum
 servicing\packages\Package_2_for_KB2454826~31bf3856ad364e35~amd64~~6.1.2.0.mum
 servicing\packages\Package_37_for_KB2443685~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_57_for_KB2443685~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_5_for_KB2454826~31bf3856ad364e35~amd64~~6.1.2.0.mum
 servicing\packages\Package_73_for_KB2443685~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_for_KB2416471~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_for_KB2443685_RTM~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_for_KB2443685~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_for_KB2454826_RTM~31bf3856ad364e35~amd64~~6.1.2.0.mum
 servicing\packages\Package_for_KB2454826_RTM~31bf3856ad364e35~amd64~~6.1.2.0.mum
 servicing\packages\Package_for_KB2454826~31bf3856ad364e35~amd64~~6.1.2.0.mum
 servicing\packages\Package_for_KB2454826~31bf3856ad364e35~amd64~~6.1.2.0.mum
 servicing\packages\Microsoft-Windows-Security-WindowsActivationTechnologies-Package~31bf3856ad364e35~amd64~~7.1.7600.16395.cat
 servicing\packages\Package_1_for_KB2454826~31bf3856ad364e35~amd64~~6.1.2.0.cat
 servicing\packages\Package_2_for_KB2454826~31bf3856ad364e35~amd64~~6.1.2.0.cat
 servicing\packages\Package_37_for_KB2443685~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_57_for_KB2443685~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_5_for_KB2454826~31bf3856ad364e35~amd64~~6.1.2.0.cat
 servicing\packages\Package_73_for_KB2443685~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_for_KB2416471~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_for_KB2443685_RTM~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_for_KB2443685~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_for_KB2454826_RTM~31bf3856ad364e35~amd64~~6.1.2.0.cat
 servicing\packages\Package_for_KB2454826_RTM~31bf3856ad364e35~amd64~~6.1.2.0.cat
 servicing\packages\Package_for_KB2454826~31bf3856ad364e35~amd64~~6.1.2.0.cat
 servicing\packages\Package_for_KB2454826~31bf3856ad364e35~amd64~~6.1.2.0.cat
Code:
 Line 3850: 2013-03-25 18:39:23, Info                  CSI    000003bb [SR] Beginning Verify and Repair transaction
 Line 3855: 2013-03-25 18:39:23, Info                  CSI    000003be [SR] Cannot verify component files for 5f1280df3a4bb949039fc60bc2d4ada9, Version = 6.1.7601.17578, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral, manifest is damaged (TRUE)
 Line 3858: 2013-03-25 18:39:23, Info                  CSI    000003c0 [SR] Cannot repair member file [l:22{11}]"amdsata.sys" of amdsata.inf, Version = 6.1.7601.17577, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 3861: 2013-03-25 18:39:23, Info                  CSI    000003c2 [SR] Cannot repair member file [l:26{13}]"CPFilters.dll" of Microsoft-Windows-CPFilters, Version = 6.1.7601.17528, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 3864: 2013-03-25 18:39:23, Info                  CSI    000003c4 [SR] Cannot repair member file [l:22{11}]"mpg2splt.ax" of Microsoft-Windows-DirectShow-MPEG2, Version = 6.1.7601.17528, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 3867: 2013-03-25 18:39:23, Info                  CSI    000003c6 [SR] Cannot repair member file [l:24{12}]"adojavas.inc" of Microsoft-Windows-Microsoft-Data-Access-Components-(MDAC)-ADO15-JVS, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 3870: 2013-03-25 18:39:23, Info                  CSI    000003c8 [SR] Cannot repair member file [l:22{11}]"Ribbons.scr" of Microsoft-Windows-Ribbons, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 3873: 2013-03-25 18:39:24, Info                  CSI    000003ca [SR] Cannot repair member file [l:20{10}]"PkgMgr.exe" of Microsoft-Windows-ServicingStack, Version = 6.1.7601.17592, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 3876: 2013-03-25 18:39:24, Info                  CSI    000003cc [SR] Cannot repair member file [l:30{15}]"HashCleanup.exe" of Microsoft-Windows-TASK-SCHED-HashCleanup-GC, Version = 6.1.7600.16699, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 3879: 2013-03-25 18:39:24, Info                  CSI    000003ce [SR] Cannot repair member file [l:22{11}]"wimgapi.dll" of Microsoft-Windows-Wimgapi, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 3882: 2013-03-25 18:39:24, Info                  CSI    000003d0 [SR] Cannot repair member file [l:24{12}]"mfc80JPN.dll" of Microsoft.VC80.MFCLOC, Version = 8.0.50727.1833, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope neutral, PublicKeyToken = {l:8 b:1fc8b3b9a1e18e3b}, Type = [l:10{5}]"win32", TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 3885: 2013-03-25 18:39:24, Info                  CSI    000003d2 [SR] Cannot repair member file [l:20{10}]"nvstor.sys" of nvraid.inf, Version = 6.1.7601.17577, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 3888: 2013-03-25 18:39:24, Info                  CSI    000003d4 [SR] Cannot repair member file [l:20{10}]"nvraid.sys" of nvraid.inf, Version = 6.1.7601.17577, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 3892: 2013-03-25 18:39:24, Info                  CSI    000003d6 [SR] Cannot repair member file [l:74{37}]"System.EnterpriseServices.Wrapper.dll" of System.EnterpriseServices, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope neutral, PublicKeyToken = {l:8 b:b03f5f7f11d50a3a}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 3895: 2013-03-25 18:39:25, Info                  CSI    000003d8 [SR] Cannot repair member file [l:24{12}]"explorer.exe" of Microsoft-Windows-explorer, Version = 6.1.7601.17567, pA = PROCESSOR_ARCHITECTURE_IA32_ON_WIN64 (10), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 3898: 2013-03-25 18:39:25, Info                  CSI    000003da [SR] Cannot repair member file [l:14{7}]"sbe.dll" of Microsoft-Windows-StreamBufferEngine, Version = 6.1.7601.17528, pA = PROCESSOR_ARCHITECTURE_IA32_ON_WIN64 (10), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 3901: 2013-03-25 18:39:25, Info                  CSI    000003dc [SR] Cannot repair member file [l:26{13}]"CPFilters.dll" of Microsoft-Windows-CPFilters, Version = 6.1.7601.17528, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 3904: 2013-03-25 18:39:25, Info                  CSI    000003de [SR] Cannot repair member file [l:22{11}]"mpg2splt.ax" of Microsoft-Windows-DirectShow-MPEG2, Version = 6.1.7601.17528, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 3907: 2013-03-25 18:39:25, Info                  CSI    000003e0 [SR] Cannot repair member file [l:24{12}]"msador15.dll" of Microsoft-Windows-Microsoft-Data-Access-Components-(MDAC)-ADO15-R, Version = 6.1.7601.17857, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 3910: 2013-03-25 18:39:25, Info                  CSI    000003e2 [SR] Cannot repair member file [l:22{11}]"Mystify.scr" of Microsoft-Windows-Mystify, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 3913: 2013-03-25 18:39:25, Info                  CSI    000003e4 [SR] Cannot repair member file [l:24{12}]"nshipsec.dll" of Microsoft-Windows-Network-Security-Domain-Clients-Netsh, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 3916: 2013-03-25 18:39:25, Info                  CSI    000003e6 [SR] Cannot repair member file [l:22{11}]"Ribbons.scr" of Microsoft-Windows-Ribbons, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
I think we need to check your hard drive first.


Click on Start > All Programs > Accessories
Right-click on the Command Prompt entry
Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

At the Command prompt, type

CHKDSK C: /R

and hit the Enter key.
You will be told that the drive is locked,
and the CHKDSK will run at he next boot - hit the Y key, press Enter, and then reboot.

The CHKDSK will take a few hours depending on the size of the drive, so be patient!

After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) -

Please open Event Viewer
In the left pane, navigate to the Windows Logs
right-click on Applications and select 'Save all events as...' save as Apps.evtx

Compress the file, and attach to your reply.
My System SpecsSystem Spec
26 Mar 2013   #3

Win 7 Pro SP1
 
 

I did as asked, the CHKDSK did run, only thing is it said rather immediately that the hard drive is 'clean'. Then it went to a normal boot.
Attaching the events log as asked. Thanks


Attached Files
File Type: rar apps.rar (1.03 MB, 11 views)
My System SpecsSystem Spec
.


26 Mar 2013   #4

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

You have a heck of a lot of 'warnings' from products like MSSQL, SQLLISService100, and .NET 4
more seriously, you have a lot of Crypto errors in CAPI2

Please follow the instructions here Event ID 513 and post your results.
My System SpecsSystem Spec
26 Mar 2013   #5

Win 7 Pro SP1
 
 

Followed the instructions (even though it said applies to Server 2008, same base for Windows 7?)
No changes to permissions were required.
Ran the vssadmin list writers: System Writer was not listed, so perhaps there's a problem there.
(Ensure that Writer Name: 'System Writer' is displayed in the list.)
My System SpecsSystem Spec
26 Mar 2013   #6

Win 7 Pro SP1
 
 

Sorry to proceed without your instructions, but I decided I wanted to know why chkdsk did not run so I ran it again. It's still running (I'm on another computer)..want me to post the events log again when done? (Hundreds of clusters being repaired, hope it boots)
My System SpecsSystem Spec
26 Mar 2013   #7

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

That sounds like what I would have advised anyhow - carry on

Once the scan is complete, run SFC /SCANNOW again, and post the new CBS.log.
My System SpecsSystem Spec
26 Mar 2013   #8

Win 7 Pro SP1
 
 

This is looking pretty bad. I mean the machine runs fine for everything except this latest update. The chdsk reported dozens, maybe hundreds of clusters it had to fix. So After finishing that I tried the windows update again, same failure.
So I ran the SUR check again. I have attached the CBSlog files as CBS1.rar.
This probably all happened when I was updating the machine a few months ago and the power failed briefly.
I'm thinking of rebuilding it. I originally built it from an OEM copy of Windows 7 I bought at Best Buy (the machine had XP on it, no reasonable upgrade path). Do you think I can somehow repair the files that are messed up using the OEM DVD somehow?
It's a real pain to use the OEM copy to build from, if I recall correctly I had to create a bootable USB stick, not sure I can do it all again. Maybe now that 7 is on this machine, there's an easier way.
Ideas? Thanks for yourhelp Phil
PS In your intro it says
Before starting a new thread please read and follow the instuctions bellow. (Couple of spelling errors, just in case you have a template that needs fixing)


Attached Files
File Type: rar CBS1.rar (82.2 KB, 6 views)
My System SpecsSystem Spec
27 Mar 2013   #9

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

The CheckSUR doesn't seen too bad - at least the registry isn't affected.
The SFC results don't appear to have changed, either
I'll work up a fix protocol (two actually) and post it later today.
My System SpecsSystem Spec
27 Mar 2013   #10

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

...while I'm getting the stuff together, please post your Application Events log.....

Please open Event Viewer
In the left pane, navigate to the Windows Logs
right-click on Applications and select 'Save all events as...' save as Apps.evtx

Compress it and attach to your reply.
My System SpecsSystem Spec
Reply

 Error 9C59 While trying to install IE10 on Win7




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