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Windows 7: Windows Update Error - 80073712 (For Over A Year!)

25 Mar 2013   #1

Windows 7 64bit
 
 
Windows Update Error - 80073712 (For Over A Year!)

Hey Everyone, new member here!

I've been reading this forum for years, but never had the need to ask a question myself until now... I'm hoping anyone can help me figure out what the heck is

wrong with my computer... I simply CANNOT use Microsoft Update! This has been the case for about a year I think, and I have never found a solution to it

and I have tried everything I read online and nothing will fix it....

Details:
- Windows 7 Home Premium 64bit
- Sony Vaio VPCF127FX (3 years old)
- Bitdefender Total Security 2013
- Disabled windows firewall/anti-virus/defender
Problems:
- When trying to 'check for updates', I always get this error:
And error occured while checking for new updates for your computer. Error(s) Found: Code 80073712
- Cannot Install Internet Explorer 9!!


Things I've tried:
- My computer cannot run/execute SFC utility in prompt. It always gives this error:
Windows Resource Protection could not perform the requested operation.
- I've tried Microsoft Fix it and it finds no problems
- I've tried the latest 'System Update and Readiness Tool'
- I'm confident it has nothing to do with bitdefender. Even so, I've disabled it and removed it to see if it was an issue and this problem is the same.

- Checking Windows Event Logs Gives This information:
Version=1
EventType=WindowsUpdateFailure
EventTime=130086362343763871
Consent=1
UploadTime=130086362344075871
ReportIdentifier=b749991f-94ce-11e2-8a62-544249158cdf
Response.BucketId=720737087
Response.BucketTable=5
Response.type=4
Sig[0].Name=ClientVersion
Sig[0].Value=7.4.7600.226
Sig[1].Name=Win32HResult
Sig[1].Value=80073712
Sig[2].Name=UpdateId
Sig[2].Value=61CA813A-7585-442E-A66B-B0D15CE6BDC0
Sig[3].Name=Scenario
Sig[3].Value=Scan
Sig[4].Name=SourceId
Sig[4].Value=101
Sig[5].Name=Environment
Sig[5].Value=Unmanaged
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.1.7600.2.0.0.768.3
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
State[0].Key=Transport.DoneStage1
State[0].Value=1
FriendlyEventName=Windows Update installation problem
ConsentKey=WindowsUpdateFailure
AppName=Host Process for Windows Services
AppPath=C:\Windows\System32\svchost.exe
ReportDescription=A Windows update did not install properly. Sending the following information to Microsoft can help improve the software.


If anyone has any ideas or suggestions please help!!!!

My System SpecsSystem Spec
.

25 Mar 2013   #2

Windows 7 x64 / Windows Server 2008 / Linux (Redhat & Deb distros) / OS X / More
 
 

have you tried running SFC from safe mode. I never run it in normal mode.
My System SpecsSystem Spec
25 Mar 2013   #3

Windows 7 64bit
 
 

I'll try that now!
My System SpecsSystem Spec
.


25 Mar 2013   #4

Windows 7 64bit
 
 

Quote   Quote: Originally Posted by FaberTech View Post
have you tried running SFC from safe mode. I never run it in normal mode.
Just tried it, nothing... Same error :-/
My System SpecsSystem Spec
25 Mar 2013   #5

Windows 7 x64 / Windows Server 2008 / Linux (Redhat & Deb distros) / OS X / More
 
 

Have you tried this command? sfc /scannow /offbootdir=c:\ /offwindir=c:\windows

Here is more information on sfc syntax

Sfc Command Details and Examples (System File Checker)

Im assuming you are running these commands from an administrative account.
My System SpecsSystem Spec
26 Mar 2013   #6

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 


Your best option in that case is to run the CHKDSK and SFC in offline mode from a Repair Environment boot.

Reboot the computer, and tap the F8 key until you get the advanced boot menu up - one option should be 'Repair your computer'. Pick that one.

Log into your normal account.
You'll get a set of options - pick the Command Prompt one.
At the command prompt, type DIR C:\
- if we're lucky this will bring up a listing of your normal C: drive contents, including the Program Files folder(s) and the Windows folder.
If not, try D:\ or E:\ (etc. until you get the right letter)
then type the following command

CHKDSK <drive>: /R

and wait for it to complete - it could take a few hours, depending on the size of the drive.

Once complete, type

sfc /scannow /OFFBOOTDIR=<drive>:\ /OFFWINDIR=<drive>:\Windows

where <drive> is the letter you found above.
(example - sfc /scannow /OFFBOOTDIR=P:\ /OFFWINDIR=P:\Windows)

Wait for the command to complete. (make a note of the response!).

Once it has, type EXIT and the pick the option to reboot.

My System SpecsSystem Spec
29 Mar 2013   #7

Windows 7 64bit
 
 

I will try that now!
My System SpecsSystem Spec
Reply

 Windows Update Error - 80073712 (For Over A Year!)




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