Windows Update Error - 80073712 (For Over A Year!)


  1. itsjinx
    Posts : 15
    Windows 7 64bit
       New #1

    Windows Update Error - 80073712 (For Over A Year!)


    Hey Everyone, new member here!

    I've been reading this forum for years, but never had the need to ask a question myself until now... I'm hoping anyone can help me figure out what the heck is

    wrong with my computer... I simply CANNOT use Microsoft Update! This has been the case for about a year I think, and I have never found a solution to it

    and I have tried everything I read online and nothing will fix it....

    Details:
    - Windows 7 Home Premium 64bit
    - Sony Vaio VPCF127FX (3 years old)
    - Bitdefender Total Security 2013
    - Disabled windows firewall/anti-virus/defender
    Problems:
    - When trying to 'check for updates', I always get this error:
    And error occured while checking for new updates for your computer. Error(s) Found: Code 80073712
    - Cannot Install Internet Explorer 9!!


    Things I've tried:
    - My computer cannot run/execute SFC utility in prompt. It always gives this error:
    Windows Resource Protection could not perform the requested operation.
    - I've tried Microsoft Fix it and it finds no problems
    - I've tried the latest 'System Update and Readiness Tool'
    - I'm confident it has nothing to do with bitdefender. Even so, I've disabled it and removed it to see if it was an issue and this problem is the same.

    - Checking Windows Event Logs Gives This information:
    Version=1
    EventType=WindowsUpdateFailure
    EventTime=130086362343763871
    Consent=1
    UploadTime=130086362344075871
    ReportIdentifier=b749991f-94ce-11e2-8a62-544249158cdf
    Response.BucketId=720737087
    Response.BucketTable=5
    Response.type=4
    Sig[0].Name=ClientVersion
    Sig[0].Value=7.4.7600.226
    Sig[1].Name=Win32HResult
    Sig[1].Value=80073712
    Sig[2].Name=UpdateId
    Sig[2].Value=61CA813A-7585-442E-A66B-B0D15CE6BDC0
    Sig[3].Name=Scenario
    Sig[3].Value=Scan
    Sig[4].Name=SourceId
    Sig[4].Value=101
    Sig[5].Name=Environment
    Sig[5].Value=Unmanaged
    DynamicSig[1].Name=OS Version
    DynamicSig[1].Value=6.1.7600.2.0.0.768.3
    DynamicSig[2].Name=Locale ID
    DynamicSig[2].Value=1033
    State[0].Key=Transport.DoneStage1
    State[0].Value=1
    FriendlyEventName=Windows Update installation problem
    ConsentKey=WindowsUpdateFailure
    AppName=Host Process for Windows Services
    AppPath=C:\Windows\System32\svchost.exe
    ReportDescription=A Windows update did not install properly. Sending the following information to Microsoft can help improve the software.


    If anyone has any ideas or suggestions please help!!!!
      My Computer
    Quote Quote

  3. FaberTech
    Posts : 365
    Windows 7 x64 / Windows Server 2008 / Linux (Redhat & Deb distros) / OS X / More
       New #2

    have you tried running SFC from safe mode. I never run it in normal mode.
      My Computer
    Quote Quote

  4. itsjinx
    Posts : 15
    Windows 7 64bit
    Thread Starter
       New #3

    I'll try that now!
      My Computer
    Quote Quote

  6. itsjinx
    Posts : 15
    Windows 7 64bit
    Thread Starter
       New #4

    FaberTech said:
    have you tried running SFC from safe mode. I never run it in normal mode.
    Just tried it, nothing... Same error :-/
      My Computer
    Quote Quote

  7. FaberTech
    Posts : 365
    Windows 7 x64 / Windows Server 2008 / Linux (Redhat & Deb distros) / OS X / More
       New #5

    Have you tried this command? sfc /scannow /offbootdir=c:\ /offwindir=c:\windows

    Here is more information on sfc syntax

    Sfc Command Details and Examples (System File Checker)

    Im assuming you are running these commands from an administrative account.
      My Computer
    Quote Quote

  8. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #6


    Your best option in that case is to run the CHKDSK and SFC in offline mode from a Repair Environment boot.

    Reboot the computer, and tap the F8 key until you get the advanced boot menu up - one option should be 'Repair your computer'. Pick that one.

    Log into your normal account.
    You'll get a set of options - pick the Command Prompt one.
    At the command prompt, type DIR C:\
    - if we're lucky this will bring up a listing of your normal C: drive contents, including the Program Files folder(s) and the Windows folder.
    If not, try D:\ or E:\ (etc. until you get the right letter)
    then type the following command

    CHKDSK <drive>: /R

    and wait for it to complete - it could take a few hours, depending on the size of the drive.

    Once complete, type

    sfc /scannow /OFFBOOTDIR=<drive>:\ /OFFWINDIR=<drive>:\Windows

    where <drive> is the letter you found above.
    (example - sfc /scannow /OFFBOOTDIR=P:\ /OFFWINDIR=P:\Windows)

    Wait for the command to complete. (make a note of the response!).

    Once it has, type EXIT and the pick the option to reboot.

      My Computer
    Quote Quote

  10. itsjinx
    Posts : 15
    Windows 7 64bit
    Thread Starter
       New #7

    I will try that now!
      My Computer
    Quote Quote

 

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