IE10 will not install on Win7

NoelDP · Mar 29, 2013

I'm rather snowed under at the moment (in the literal sense, as well as the metaphoric one!)

I haven't forgotten you

NoelDP · Mar 29, 2013

I can't see any errors in either the CBS or CheckSUR logs, either

Your updates are....

Code:

 Line 39: Security Update for Microsoft .NET Framework 3.5.1 on Windows 7 and Windows Server 2008 R2 SP1 for x64-based Systems (KB2604115)
 Line 57: Security Update for Microsoft .NET Framework 3.5.1 on Windows 7 and Windows Server 2008 R2 SP1 for x64-based Systems (KB2656356)
 Line 75: Security Update for Microsoft .NET Framework 3.5.1 on Windows 7 and Windows Server 2008 R2 SP1 for x64-based Systems (KB2729452)
 Line 93: Security Update for Microsoft .NET Framework 3.5.1 on Windows 7 and Windows Server 2008 R2 SP1 for x64-based Systems (KB2736422)
 Line 111: Security Update for Microsoft .NET Framework 3.5.1 on Windows 7 and Windows Server 2008 R2 SP1 for x64-based Systems (KB2742599)
 Line 129: Security Update for Microsoft .NET Framework 3.5.1 on Windows 7 and Windows Server 2008 R2 SP1 for x64-based Systems (KB2756921)
 Line 147: Security Update for Windows 7 for x64-based Systems (KB2506212)
 Line 165: Security Update for Windows 7 for x64-based Systems (KB2532531)
 Line 183: Security Update for Windows 7 for x64-based Systems (KB2564958)
 Line 201: Security Update for Windows 7 for x64-based Systems (KB2570947)
 Line 219: Security Update for Windows 7 for x64-based Systems (KB2579686)
 Line 237: Security Update for Windows 7 for x64-based Systems (KB2585542)
 Line 255: Security Update for Windows 7 for x64-based Systems (KB2620712)
 Line 273: Security Update for Windows 7 for x64-based Systems (KB2653956)
 Line 291: Security Update for Windows 7 for x64-based Systems (KB2654428)
 Line 309: Security Update for Windows 7 for x64-based Systems (KB2655992)
 Line 327: Security Update for Windows 7 for x64-based Systems (KB2659262)
 Line 345: Security Update for Windows 7 for x64-based Systems (KB2676562)
 Line 363: Security Update for Windows 7 for x64-based Systems (KB2698365)
 Line 381: Security Update for Windows 7 for x64-based Systems (KB2705219)
 Line 399: Security Update for Windows 7 for x64-based Systems (KB2712808)
 Line 417: Security Update for Windows 7 for x64-based Systems (KB2753842)
 Line 435: Security Update for Windows 7 for x64-based Systems (KB2758857)
 Line 453: Security Update for Windows 7 for x64-based Systems (KB2769369)
 Line 471: Security Update for Windows 7 for x64-based Systems (KB2778344)
 Line 489: Security Update for Windows 7 for x64-based Systems (KB2785220)
 Line 507: Security Update for Windows 7 for x64-based Systems (KB2790113)
 Line 525: Security Update for Windows 7 for x64-based Systems (KB2790655)
 Line 543: Security Update for Windows 7 for x64-based Systems (KB2799494)
 Line 561: Update for Windows 7 for x64-based Systems (KB2552343)
 Line 579: Update for Windows 7 for x64-based Systems (KB2563227)
 Line 597: Update for Windows 7 for x64-based Systems (KB2647753)
 Line 615: Update for Windows 7 for x64-based Systems (KB2661254)
 Line 633: Update for Windows 7 for x64-based Systems (KB2726535)
 Line 651: Update for Windows 7 for x64-based Systems (KB2749655)
 Line 669: Update for Windows 7 for x64-based Systems (KB2750841)
 Line 687: Update for Windows 7 for x64-based Systems (KB2773072)
 Line 705: Update for Windows 7 for x64-based Systems (KB2779562)
 Line 723: Update for Windows 7 for x64-based Systems (KB2786400)

Please install them in this order -
1) Security updates
2) 'Update for Windows 7'
3) .NET - install these no more than 3 at a time, starting with the oldest.
(then we'll worry about the optional ones!)

If you get any failures, stop, and run a new check for updates - post the new listing

Roo66 · Mar 29, 2013

23 security updates installed en bloc, all installed ok, no fails, no errors.

1 of the "updates for win7" was an optional, which I left, other 9 I installed en bloc, no fails, no errors.

.net updates, I installed in date published order, 3 of them individually in date order, the last 3 were published on the same day, so I installed them together, all 6 no fails, no errors.

The updates left are IE10 as an important, and 2 optional "Updates for Win7", KB2574819 and KB2592687.

Interestingly the latter optional wasn't one I uninstalled.

I ran another sfc /scannow and attached files just in case you need to check anything. (Main CBS.txt file was 163MB, and compressed it was 9.5MB, too big to upload, so I cut it in half and you now have 3 files, CBS which is the checksur, CBS1, 1st half of CBS log, and CBS2, 2nd half). I'll wait for further instructions, but looking good so far.

NoelDP · Mar 29, 2013

Hmm....
we start getting errors in the CBS log somewhere - but they are marked as being "Failure is not worth reporting".
There appears to be one per update, so I think we're OK.
I can see no other problems, and the SFC and CheckSUR reports are clear.

Install KB2574819 on its own, then KB2592687 (they must be installed in this order, as the second has the first as a pre-requisite)

Then you can attempt IE10 again.

Roo66 · Mar 29, 2013

Put both of these in the right order, tried IE10, but it bombs out exactly the same as before with Code 9C59 error.

Checked for updates again, and this time it also had KB982018, which is one of the ones I uninstalled. I installed it (successfully), tried IE10 again which still fails.

Update also now only looks for Windows updates, but I have Office installed, which it should also look for. How do I get it to start looking for "other products from Microsoft update"?

NoelDP · Mar 29, 2013

That should be an option on the Windows Update page....
Turn automatic updating on or off
Some have reported that installing Silverlight forces an option to enable Microsoft Update - and some have also said that installing MBSA 2.1.1 does the same.
Download Microsoft Baseline Security Analyzer 2.1.1 (for IT Professionals) from Official Microsoft Download Center
Get Silverlight | Microsoft Silverlight

Roo66 · Mar 29, 2013

Here is CBS file after running another SURT and sfc scan. Errors pertaining to originally removed updates seem to be back..

On update settings page, there should be four tick boxes, recommended updates, who can install updates, microsoft update and software notifications. I don't have last 2, and it's the ms update that updates ms products. No biggy, I can always just reinstall office, which will turn these on.

NoelDP · Mar 29, 2013

I can't swear to it - but it looks to me as if this relates to KB2574819 - uninstall that, and then try IE 10 again.

Roo66 · Mar 29, 2013

Unfortunately this didn't work. It also uninstalled KB2592687 (which as you previously said needs it as a pre-requisite).

Same error

NoelDP · Mar 30, 2013

In that case, all I can suggest is that we go through a data-gathering exercise for MS, and see if they can come up with something.

From our side it would help if we could get some logs from the machines with the issues. These logs will be able to provide more details on what exactly is happening.

I’ve attached a batch file that will grab logs that can help us understand the issue.

Instructions for the end user would be to:

· Copy GetLogs_local.bat to desktop

· Run elevated

· Send back the SetupFailureLogs folder that the script creates

Once we have some logs we can look into this further.

doug neal
Microsoft Update (MU)

View attachment 261744

Roo66 · Mar 30, 2013

I've been racking my brain trying to remember what actually happened when I originally got the update.

I have the update settings set to auto download, but not to install. On 16/03/13 I got in a batch of updates including IE10. IE10 was unchecked, so I checked it and told the system to install (probably not such a good idea in hindsight!).

After it failed, and after retrying a couple of times, I went into installed programs, where it said it was installed, and uninstalled it. Ever since then the problem has reoccurred. (I'm virtually sure I uninstalled it, but not 100% positive).

Seems to me it could be a conflict between other updates at the same time.

Here is the update install sequence for that day. Interestingly it updated the IE9 cumulative twice, so maybe it was that I uninstalled, and not IE10, just can't remember.
View attachment 261831

Just seen your last post, I'll do that and post the logs

Roo66 · Mar 30, 2013

Here's the logs MS want, not sure where to send them.

Noel, thanks for all the time and effort you've put in, it's greatly appreciated.

I'm assuming my system is secure even without the IE10 update? I don't even use IE, so if staying on IE9 is an option, I have no problem, as long as there is no security issue.

Many thanks again, Roo

NoelDP · Mar 30, 2013

It's alright - I'll deal with that

Yes, IE10 doesn't bring very much to the table in terms of security, and IE9 is still secure (and will be updated for a few years yet, so no hurry)

Roo66 · Mar 30, 2013

I now can't seem to get past the problem of having windows updates only.

I uninstalled Office Home & Student 2007, reinstalled to no effect. Then I uninstalled using the MS Fix-It removal tool which removes all the registry entries too, reinstalled, but with same problem.

My problem is basically on the updates screen, the "Get updates for other Microsoft products" "Find out more" link is dead. It does nothing when I press it, so there is no way I can receive other updates!

I find it strange that it's anything we've done, but if someone's got a fix that doesn't involve a reinstall, I'd be most appreciative.

Roo66 · Mar 30, 2013

OK, sorted out updating problem, apparently it's a bug that can be solved by installing Silverlight. Hey presto I now have Windows updates and Microsoft updates. Just uninstall Silverlight afterwards if you don't want it.

Still can't install IE10 though...

NoelDP · Mar 31, 2013

That may be a case of having to wait for MS to produce a new fixit or update - they know of the problem and are working on a solution.

rick0325 · Jul 19, 2013

This worked for me

I had the same problem. I uninstalled all versions of Java and then was able to install IE10.

IE10 will not install on Win7

Three-Toed Sloth

My Computer

Three-Toed Sloth

My Computer

New member

My Computer

Three-Toed Sloth

My Computer

New member

My Computer

Three-Toed Sloth

My Computer

New member

My Computer

Three-Toed Sloth

My Computer

New member

My Computer

Three-Toed Sloth

My Computer

New member

My Computer

New member

My Computer

Three-Toed Sloth

My Computer

New member

My Computer

New member

My Computer

Three-Toed Sloth

My Computer

New member

My Computer